A couple of years old now and this area moves on so quickly - but a presentation given at a Nesta roundtable on collaborative technology, presenting early learning from a project I was running - Reboot Britain. The insights that still apply and v. interesting are technology enabled relationships and how public services might harness those.

1. Sunday, 13 October 13

2. Web
2.0
Collabora-ve
Technologies
Sunday, 13 October 13

3. Ci#zens
&
Communi#es
Web
2.0
Collabora#ve
Technologies
$8.5
Billion!
Sunday, 13 October 13

4. It’s all about people
Sunday, 13 October 13

5. Ci#zens
&
Communi#es
Web
2.0
Collabora#ve
Technologies
Sunday, 13 October 13

6. Sunday, 13 October 13

7. 78%
felt
online
interac-ons
made
more
open
to
sharing
with
strangers
The
Sharing
Economy,
La-tude
Research
Sunday, 13 October 13

8. Public
Services
Public
Goods
Ci#zens
&
Communi#esWeb
2.0
Collabora#ve
Technologies
Sweet Spot
Reboot Britain in here
Sunday, 13 October 13

9. What
if?
Sunday, 13 October 13

10. Collabora-ve
technology
Sunday, 13 October 13

11. Sunday, 13 October 13

12. 12
Live
Projects
Sunday, 13 October 13

13. Families
• LIFE
• Buddy
• Patchwork
Sunday, 13 October 13

14. Young
People
• Resync
• FLiP
• Safe
Space
• Buddi
Sunday, 13 October 13

15. Communi#es
• Person
to
Person
• Ideas
for
Bristol
• Transformed
by
You
• Where
do
I
feel
unSafe
• MyMP
Sunday, 13 October 13

16. 3
Ques#ons
to
answer
BePer,
cheaper?
How
can
it
grow?
Prac#cal
know-­‐how?
Sunday, 13 October 13

17. BePer,
Cheaper
Problem
Area
–
bePer
results:
o Enables
peer
to
peer
support
o Surfaces
paPerns
for
earlier
ac#on
o Amplifies
and
enables
‘off-­‐line’
approaches
o Enables
hall
marks
of
meaningful
rela#onships
oTrust,
Growth,
Conversa#on,
Self-­‐awareness,
Resilience
Sunday, 13 October 13

18. Cheaper,
BePer
Reduces
cost
of
delivery
o Disseminated
exper#se
o Lightweight
itera#ve
approaches
o Scalable
Sunday, 13 October 13

19. Building
resilience
through
rela#onships
rela-onships
Sunday, 13 October 13

20. Sunday, 13 October 13

21. Sunday, 13 October 13

22. Closed
social
network
•
Families
track
progress
through
rich
media
•
Capabili#es
tagged
•
Shared
documenta#on
of
Ac#vi#es
•
Only
17%
team
admin
#me
and
falling
•
Next
steps:
share
with
other
families
...
a
new
social
dynamic
Sunday, 13 October 13

23. 80
:
20
Paperwork Families:
Sunday, 13 October 13

24. 17
:
83
Paperwork Families:
Sunday, 13 October 13

25. 2010
first
year
pilot
of
LIFE
• 47
Family
members
• £760,000
saved
• £275,000
actual
savings
• £485,
000
preven#on
Sunday, 13 October 13

26. Value
of
Trust
&
Cost
of
Suspicion
Sunday, 13 October 13

27. Buddi
• 63
offenders
• 7500
qualifying
offences
• Over
124
crimes
each
• Spent
on
average
44%
adult
lives
in
prison
• One
68%
of
last
11
years
in
prison
• Cost
of
prison
high,
costs
of
tagging
lower
(get
figures)
Is
there
a
bePer
way
to
do
tagging?
Sunday, 13 October 13

28. Buddi
• Maps
movements
• Data
enables
rehabilita#on
Rela-onship
Value
• Eliminates
suspicion
&
builds
trust
• Mo#va#on
and
s#cking
with
programme
• Not
one
offender
convicted
of
crime
since
start
Financial
reduc-on
• Avoidance
of
stop
and
search,
and
arrest
• 5
officer
days
and
associated
costs
such
as
forensics
Sunday, 13 October 13

29. Peer
to
Peer
Distributed
Exper#se
Picture Credit: To follow - rooftop community garden
Sunday, 13 October 13

30. Place of transformation
LevelofExpertise
Doctor
Nurse
Peer/
Self
Home/Community HospitalClinic
Technology Enabled Movement
£££££ Expensive
Specialists
Collaborative Technology enables distributed expertise – gives different
role to institutions such as public service providers
P2P
ReSync
Patchwork
Buddy
Life
Where do I feel Unsafe
Sunday, 13 October 13

31. ReSync
model
•Social
networking
plamorm
for
NEETS
•Stat
on
NEETS
•Peer
volunteers
•It
costs
a
local
authority
£2m
to
run
Connexions
•Costs
£40,000
for
local
authority
to
subscribe
to
Resync
Technology enabled
movement
– distributed
expertise
Sunday, 13 October 13

32. How
can
it
grow?
Condi#ons
&
Capabili#es
Picture Credit: Latitude research/
NSA??
Sunday, 13 October 13

33. Effec#ve
Demand
• Recogni#on
of
need
–
case
studies
• Observable
results
to
s#mulate
demand
• How
to
create
complimentary
condi#ons
• Willingness
to
pay
–
value
for
money
case
• Willingness
to
decommission
• Condi#ons
to
adopt
the
innova#on
– Culture,
leadership,
IT
infrastructure,
procurement
Sunday, 13 October 13

34. Effec#ve
Supply
• Idea
–
developing,
evolving
solu#on
and
tech
• Organisa#on
–
organisa#onal/business
model
• Context
–
how
local
gov
operates,
sources
of
support,
access
to
level
3
data
• Ability
to
demonstrate
value
and
compa#bility
• Ability
to
scale
–
solu#on
or
org
+
solu#on
Sunday, 13 October 13

35. Effec#ve
Supply
Reboot
projects
been
through
phase
of
understanding
the
problem
to
be
solved,
and
developing
or
harnessing
technology
and
business
models
to
solve
it.
Business
model
key.
Discover
Business
Model
Ready
to
Scale
Basic
Research Addi#onal
R&D
TechnologyExists
Business Model Exists
Yes
YesNo
No Reboot Projects
Sunday, 13 October 13

36. S#mula#ng
the
market
Picture Credit: Latitude research
Sunday, 13 October 13

37. Discussion
1. How does this resonate with your work and
perspective?
2. Gaps and opportunities for collaborative
technology?
3. What area of the system is in need of intervention
to take collaborative technologies to scale?
4. What are the opportunities outside the system for
collaborative technology?
Sunday, 13 October 13

38. Public
Services
Public
Goods
Ci#zens
&
Communi#es
Web
2.0
Collabora#ve
Technologies
Public
Services
2.0
Increasing
the
centre
ground
Growing
the
market
Sunday, 13 October 13

39. Opportuni#es
Public
Services
Public
Goods
Ci#zens
&
Communi#es
Web
2.0
Collabora#ve
Technologies
Public
Services
2.0
Opportuni-es
Sunday, 13 October 13

40. Public
Services
Public
Goods
Ci#zens
&
Communi#es
Web
2.0
Collabora#ve
Technologies
•Central
Government Policy
•Procurement
•IT infrastructure
•IT policy/social IT
strategy
•Data &
Measurement
•Evidence base
•Culture Leadership
•Absorptive
Capacity
•Practical
knowledge
•Decommissioning
•Funding – at
which stage
•Business model
support
•Sustainable
business models
•Key Stages for
support
•Data sandpit?
•Practical
knowledge of
local
government
Public
Services
2.0
Crea#ng
right
condi#ons
Sunday, 13 October 13

41. Public
Services
Public
Goods
Ci#zens
&
Communi#es
Web
2.0
Collabora#ve
Technologies
•Central
Government Policy
•Procurement
•IT infrastructure
•IT policy/social IT
strategy
•Data &
Measurement
•Evidence base
•Culture Leadership
•Absorptive
Capacity
•Practical
knowledge
•Decommissioning
•Funding – at
which stage
•Business model
support
•Sustainable
business models
•Key Stages for
support
•Data sandpit?
•Practical
knowledge of
local
government
Public
Services
2.0
Crea#ng
right
condi#ons
What
are
the
implica#ons
of
designing
with
rela#onships
in
mind?
Sunday, 13 October 13

42. Video : Huge increase in
bandwidth
80 millions hours of you tube
every day
Cisco predict that within 4
years 90% of data on web
will be video
Mobile & Smart Phones
High mobile ownership
Smart phone ownership
growing
More that 90% of population
live within reach of a mobile
phone tower
Public
Services
Public
Goods
Ci#zens
&
Communi#es
Web
2.0
Collabora#ve
Technologies
Public
Services
2.0
-­‐
Opportuni-esPublic
Services
2.0
Opportuni#es
Sunday, 13 October 13

43. Crowd
accelerated
innovation and
video
Rise in sharing
behaviours
Public
Services
Public
Goods
Ci#zens
&
Communi#es
Web
2.0
Collabora#ve
Technologies
Public
Services
2.0
Opportuni#es
Sunday, 13 October 13

44. Opportuni#es
GP Commissioning -
ideal for collaborative
social approaches
Personalisation – Role
for collaborative
technology
Apply crowd
accelerated
innovation?
Public
Services
Public
Goods
Ci#zens
&
Communi#es
Web
2.0
Collabora#ve
Technologies
Public
Services
2.0
Opportuni#es
Sunday, 13 October 13

45. Discussion
1. How does this resonate with your work and
perspective?
2. Gaps and opportunities for collaborative
technology?
3. What area of the system is in need of intervention
to take collaborative technologies to scale?
4. What are the opportunities outside the system for
collaborative technology?
Sunday, 13 October 13