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Ukasfp Conference Jcp

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Ukasfp Conference Jcp

  1. 1. How to Solution Focus Jobcentre Plus Presented by Rebecca Kenny Joanna Luckhurst Colleen Makray Work Psychologists, Jobcentre Plus
  2. 2. Who We Are in Jobcentre Plus <ul><li>Team of 11 Occupational Psychologists, based in the North West </li></ul><ul><li>Key areas of our work include providing services for: </li></ul><ul><ul><li>Customers of JCP </li></ul></ul><ul><ul><li>Advisers within JCP </li></ul></ul><ul><ul><li>Adviser / Jobcentre Managers </li></ul></ul><ul><ul><li>The business </li></ul></ul>
  3. 3. Project Rationale <ul><li>Appreciated the efficacy and brevity of the SF approach </li></ul><ul><li>Identified gap in services available to JCP customers – one-to-one sessions </li></ul><ul><li>Identified SF as a potentially more effective way of working – group work </li></ul>
  4. 4. Stages of the Project <ul><li>Consultation process – project design </li></ul><ul><li>Bid for financial support </li></ul><ul><li>Training </li></ul><ul><li>Process – marketing, referrals </li></ul><ul><li>Logistics – groups, 1-2-1 </li></ul><ul><li>Implementation </li></ul><ul><li>Evaluating outcomes – Pre and Post measures </li></ul>
  5. 5. What Did It Look Like <ul><li>One-to-one sessions </li></ul><ul><li>Up to 6 </li></ul><ul><li>An hour each </li></ul><ul><li>Customer led </li></ul><ul><li>Work focused psychological intervention </li></ul><ul><li>Group Work </li></ul><ul><li>Three sessions (3.5 hrs)‏ </li></ul><ul><li>Life, Work and Moving Forward </li></ul><ul><li>Followed typical SF session structure </li></ul><ul><li>Up to 10 customers </li></ul>
  6. 6. Referral Criteria <ul><li>One-to-one </li></ul><ul><li>Mild to moderate </li></ul><ul><li>depression / anxiety </li></ul><ul><li>Not getting input / support from elsewhere </li></ul><ul><li>Want support to move towards work </li></ul><ul><li>Group Work </li></ul><ul><li>Low self-esteem </li></ul><ul><li>Lacking direction for work </li></ul><ul><li>Willingness to be in a group </li></ul>
  7. 7. Outcomes So Far – Customers <ul><li>Pre and post measures collected (HADS, Beliefs About Work Questionnaire, Coping Scale)‏ </li></ul><ul><li>75 customers seen so far on a one-to-one basis (customers are still being seen)‏ </li></ul><ul><li>Referral rates increased </li></ul><ul><li>Advisers continue to refer customers </li></ul><ul><li>Adviser feedback – change in customers </li></ul>
  8. 8. Outcomes So Far – Psychologists <ul><li>Opportunity to caseload </li></ul><ul><li>Noticing positive changes in customers in a short space of time </li></ul><ul><li>Increased confidence in our working practices </li></ul><ul><li>Model applied to wider practice </li></ul><ul><li>‘ Can do no harm’ </li></ul><ul><li>Rewarding experience – customers have commented on how useful the sessions have been </li></ul><ul><li>Team working </li></ul>
  9. 9. Reflections and Next Steps <ul><li>Solution focused not solution forced </li></ul><ul><li>Not problem phobic </li></ul><ul><li>Approach embedded into daily working practice </li></ul><ul><li>Awaiting outcome of formal evaluations </li></ul>
  10. 10. Further Information & Contact Details <ul><li>Paper to be submitted to the Journal of Occupational Psychology, Employment and Disability and SF Journal later in the year </li></ul><ul><li>For copies of presentation or further information please contact: </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul>