2. Interpersonal skills are the life
skills we use every day to
communicate and interact with
other people, both individually
and in groups. People who have
worked on developing strong
interpersonal skills are usually
more successful in both their
professional and personal lives.
3. Negotiation Skills are approaches we use while
working with others to find a mutually agreeable
outcome. Negotiation is a method by which
people settle differences. It is a process by which
compromise or agreement is reached while
In any disagreement, individuals understandably
aim to achieve the best possible outcome for their
position (or perhaps an organization they
represent). However, the principles of fairness,
seeking mutual benefit and maintaining a
relationship are the keys to a successful outcome.
4. Commutation Skills are techniques
used to encourage others to
engage in communication and use
appropriate questioning to develop
5. Verbal Communication Skills are
what we say and how we say it. Be aware of
the words you are using when talking to
others. Could you be misunderstood or
confuse the issue? Practice clarity and learn
to seek feedback to ensure your message has
6. Non-Verbal Communication is what we
communicate without words, body language is
an example. Non-verbal communications
include facial expressions, the tone and pitch
of the voice, gestures displayed through body
language (kinesics) and the physical distance
between the communicators (proxemics).
These non-verbal signals can give clues and
additional information and meaning over and
above spoken (verbal) communication.
7. Listening Skills are how we interpret both
the verbal and non-verbal messages sent by
others. Listening is not the same as hearing.
Take time to listen carefully to what others
are saying through both their verbal and
8. Assertiveness Skills
Are ways we communicating
our values, ideas, beliefs,
opinions, needs and wants
freely. You should aim to be
neither passive nor aggressive.
Being assertive is about
expressing your feelings and
beliefs in a way that others can
understand and respect.
Assertiveness is fundamental
to successful negotiation.
9. Problem Solving Skills involve Working with others to identify,
define and solve problems. Effective problem solving usually
involves working through a number of steps or stages.
This stage involves: detecting and recognizing that there is a
problem; identifying the nature of the problem; defining the
Structuring the Problem:
This stage involves: a period of observation, careful inspection,
fact-finding and developing a clear picture of the problem.
Looking for Possible Solutions:
During this stage you will generate a range of possible courses of
action, but with little attempt to evaluate them at this stage.
Making a Decision:
This stage involves careful analysis of the different possible
courses of action and then selecting the best solution for
The last stage is about reviewing the outcomes of problem solving
over a period of time, including seeking feedback as to the success
of the outcomes of the chosen solution.
10. Decision Making Skills are methods used to explore and
analyze options to make sound decisions. Many different
techniques of decision making have been developed, ranging
from simple rules of thumb, to extremely complex
procedures. The method used depends on the nature
of the decision to be made and how complex it is.
The stages are:
• Listing all possible solutions/options.
• Setting a time scale and deciding who is
• responsible for the decision.
• Information gathering.
• Weighing up the risks involved.
• Deciding on values, or in other words what is important.
• Weighing up the pros and cons of each course of action.
11. Motivational skills are those that enable a
person to become motivated and work
toward achieving goals, whatever they
might be. Motivating Others is an
important skill for managers is to be able
to motivate other workers. Understanding
what causes a person to become
motivated - and stay that way - can help
with making sure people are the most
productive that they can be.
Rewards - Giving out rewards for good
work can be a great way to motivate
employees to work harder.
Recognition - While money and other
financial rewards are nice, some people are
motivated by the chance of being
recognized for their skills.
12. Multitasking is the handling of more than one task at the same
time. An example of multitasking is taking phone calls while
typing an email.
Six ways to help you with everyday multitasking:
• Delegating, as previously described, comes into play the
most when multitasking and prioritizing.
• Chart it out on the whiteboard and make a list of the tasks
and its importance.
• Focus on the critical items. Postpone current tasks if
needed, and put full attention on the critical task.
• Work smarter, not harder. This basically means reducing or
eliminating redundancy by improving workflow. Utilize tools
that are in place to reduce the time spent on each task, thus
reducing the amount of open tasks on your plate.
• Set a part of the day to focus on the “non-informational”
• Make multitasking a game, and try to keep your mind as
clear as possible with the tasks at hand.
13. Delegation skills enable a manager to get
more done by giving responsibilities and
tasks to other people. the steps of
1 Define the task
2 Select the individual or team
3 Assess ability and training needs
4 Explain the reasons
5 State required results
6 Consider resources required
7 Agree deadlines
8 Support and communicate
9 Feedback on results