Who are the biggest competitors of coworking spaces? During which months do the highest numbers of members sign up? And what should coworking spaces provide for their members? In this part of the Global Coworking Survey, we will summarize the answers of members on how, when and why they are using coworking spaces. Read more on http://bit.ly/ALLABOUTMEMBERS

1. THE 2017 GLOBAL COWORKING SURVEY
RESEARCH SUPPORTED BYIN COLLABORATION WITH READ MORE AT BIT.LY/ALLABOUTMEMBERS
VISUALS FROM THE FINAL 2017 GLOBAL COWORKING SURVEY RESULTS
SELECTED SLIDES WITH CHARTS
ULTIMATE MEMBER DATA:
UTILIZATION OF
COWORKING SPACES

2. 2
THE 2017
GLOBAL
COWORKING
SURVEY
MONTH OF JOINING A COWORKING SPACE FOR THE FIRST TIME
0%
3%
6%
9%
12%
15%
JANUARY
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
2%
8%
9%
13%
9%
9%
7%7%
9%
8%
7%
14%
3%
9%
11%
12%
9%
5%
8%
7%
9%
6%
7%
15%
4%
7%
11%
12%
9%
8%
8%
6%6%
11%
6%
13%
2017 2016 2014
1ST
PEAK
2ND
PEAK
GENERAL RESULTS THROUGHOUT THE YEARS
THIS CHART REPRESENTS THE GLOBAL AVERAGE AND THE RESPONSES ARE DOMINATED BY COWORKING SPACES IN
THE NORTHERN HEMISPHERE WHERE MOST OF COWORKING SPACES ARE LOCATED. FOR THE SAME REASON, THE
RESULTS ARE ALSO STRONGLY INFLUENCED BY THE CHRISTIAN CULTURE. THE RESULTS CAN STRONGLY DIFFER IN
REGIONS WITH A DIFFERENT CULTURE AND GEOGRAPHIC AREA. IN THE SOUTHERN HEMISPHERE, DECEMBER MARKS A
LOW AS WELL. PEAKS ARE AUGUST- OCTOBER & MARCH. INDEPENDENT OF THE CULTURES AND GEOGRAPHICAL
LOCATION, NEW MEMBERS USUALLY SIGN UP IN THE WEEKS FOLLOWING POPULAR HOLIDAYS IN THEIR REGIONS.

3. 3
THE 2017
GLOBAL
COWORKING
SURVEY
GENERAL RESULTS THROUGHOUT THE YEARS
1000 % 2000 % 3000 % 4000 %
REASONS WHY COWORKING SPACES ARE CHOSEN
A SOCIAL & ENJOYABLE ATMOSPHERE
INTERACTION WITH OTHERS
A COMMUNITY
A CLOSE DISTANCE TO MY HOME
LIKE-MINDED PEOPLE
GOOD VALUE FOR MONEY
GOOD TRANSPORT CONNECTIONS NEARBY
BASIC OFFICE INFRASTRUCTURE
KNOWLEDGE SHARING
A BIG OPEN WORKSPACE
FLEXIBLE WORKTIMES
MEETING SPACES
EVENTS
RANDOM DISCOVERIES
A CLEAN WORKSPACE
INTERDISCIPLINARY WORK
GOOD INTERNET CONNECTIONS
FRIENDS WHO ALREADY WORKED HERE
MY COMPANY OR CLIENT PAYS FOR IT
WORKSHOPS
SUPERMARKETS OR RESTAURANTS NEARBY
PRIVATE OFFICES
SPECIAL INFRASTRUCTURE (E.G. 3D-PRINTER) 1875 % 3750 % 5625 % 7500 %
7%
15%
17%
13%
27%
44%
24%
41%
48%
37%
45%
36%
32%
37%
57%
41%
39%
58%
44%
72%
74%
66%
3%
8%
14%
15%
15%
15%
25%
25%
27%
27%
31%
31%
34%
34%
35%
38%
41%
41%
47%
51%
55%
56%
59%
2017 2016

4. 4
THE 2017
GLOBAL
COWORKING
SURVEY
GENERIC WORKSPACE BEFORE BECOMING A MEMBER
2017*
2016
2014
2012
0 % 2.500 % 5.000 % 7.500 % 10.000 %
3%
5%
4%
3%
1%
1%
3%
1%
6%
6%
4%
3%
1%
2%
1%
3%
4%
6%
4%
6%
5%
1%
3%
3%
22%
23%
37%
26%
58%
56%
45%
45%10%
ANOTHER COWORKING SPACE* AT HOME TRADITIONAL OFFICE
SMALL SHARED OFFICE COFFEE SHOP BUSINESS CENTER
NO FIXED LOCATION LIBRARY OTHER & N.A.
*PLEASE NOTE: THIS QUESTION WAS CHANGED FOR THE 2017 SURVEY FROM "WHERE DID YOU MOSTLY WORK BEFORE YOU STARTED USING A
COWORKING SPACE?" TO "WHERE DID YOU MOSTLY WORK BEFORE YOU STARTED USING YOUR CURRENT COWORKING SPACE?". FOR THIS REASON A NEW
ANSWER CHOICE, ‘ANOTHER COWORKING SPACE’, HAS BEEN INTRODUCED TO PORTRAY THE CHANGE IN QUESTION AND ALLOW EXISTING COWORKING
MEMBERS TO EXPRESS THAT THEY MOVED FROM ONE COWORKING SPACE TO ANOTHER.
GENERAL RESULTS THROUGHOUT THE YEARS

5. 5
THE 2017
GLOBAL
COWORKING
SURVEY
2017*
2016
2014
2012
0 % 2.500 % 5.000 % 7.500 % 10.000 %
3%
5%
4%
4%
1%
1%
3%
1%
6%
6%
4%
4%
1%
2%
1%
3%
4%
6%
4%
6%
5%
1%
3%
4%
22%
23%
37%
29%
58%
56%
45%
49%
ANOTHER COWORKING SPACE* AT HOME TRADITIONAL OFFICE
SMALL SHARED OFFICE COFFEE SHOP BUSINESS CENTER
NO FIXED LOCATION LIBRARY OTHER & N.A.
GENERAL RESULTS THROUGHOUT THE YEARS WITHOUT COWORKING SPACES
*PLEASE NOTE: THIS QUESTION WAS CHANGED FOR THE 2017 SURVEY FROM "WHERE DID YOU MOSTLY WORK BEFORE YOU STARTED USING A
COWORKING SPACE?" TO "WHERE DID YOU MOSTLY WORK BEFORE YOU STARTED USING YOUR CURRENT COWORKING SPACE?". FOR THIS REASON A NEW
ANSWER CHOICE, ‘ANOTHER COWORKING SPACE’, WAS INTRODUCED ON THE PREVIOUS SLIDE TO ALLOW EXISTING COWORKING MEMBERS TO EXPRESS
THAT THEY MOVED FROM ONE COWORKING SPACE TO ANOTHER. THIS CHART PRESENTS THE (NON-COMPARABLE) RESULTS WITHOUT THE NEW CHOICE.
GENERIC WORKSPACE BEFORE BECOMING A MEMBER

6. WORD OF MOUTH
INTERNET SEARCH
(MY) COMPANY OR CLIENT
MEDIA (INCL. SOCIAL MEDIA)
PASSED BY
LISTING DIRECTORY
ADVERTISING
OTHER & N.A.
1000 % 2000 % 3000 % 4000 %
11%
1%
4%
5%
11%
12%
23%
33%
SOURCE OF LEADS BEFORE BECOMING A MEMBER
6
THE 2017
GLOBAL
COWORKING
SURVEY
GENERAL 2017 RESULT
RESPONSES FOR THIS DATA CANNOT BE COMPARED TO PREVIOUS YEARS DUE TO MINOR DIFFERENCES IN THE QUESTION PRESENTED. IN PREVIOUS
YEARS, WE HAD ASKED MEMBERS: "HOW DID YOU FIRST HEAR ABOUT YOUR COWORKING SPACE" AND IN 2017 WE ASKED MEMBERS: "HOW DID
YOU FIND YOUR CURRENT COWORKING SPACE BEFORE YOU BECAME A MEMBER?" PRIOR TO 2017, MEMBERS WERE ALSO ALLOWED TO PROVIDE
MULTIPLE ANSWERS TO THE QUESTION, WHEREAS IN 2017 MEMBERS WERE ASKED TO PROVIDE JUST ONE ANSWER TO THE QUESTION. DESPITE THESE
CHANGES, 'WORD OF MOUTH' REMAINED THE MOST POPULAR RESPONSE TO BOTH QUESTIONS.

7. 7
THE 2017
GLOBAL
COWORKING
SURVEY
MEMBER COMMUTING TIMES & TRANSPORT TYPES OF MEMBERS
*'SCOOTERS’ AND ‘MOTOR BIKES’ WERE NOT OPTIONAL ANSWERS BEFORE 2017 & IN **2012: "OTHER" WAS NOT AN OPTION YET.
PLEASE NOTE: DIFFERENCES MAY OCCUR DUE TO THE TIME AT WHICH THE SURVEY WAS TAKEN: THE 2017 GLOBAL COWORKING SURVEY WAS CONDUCTED IN NOVEMBER AND
DECEMBER 2016, WHILST THE 2016 GLOBAL COWORKING SURVEY WAS CONDUCTED IN OCTOBER AND NOVEMBER 2015. GENERALLY, TRANSPORT TYPES CAN STRONGLY DEPEND ON
CHANGING WEATHER CONDITIONS THAT ALSO INFLUENCE COMMUTING TIMES.
2017*
2016
2014
2012** 0 % 2.500 % 5.000 % 7.500 % 10.000 %
1%
6%
2%
4%
34%
39%
28%
35%
34%
26%
24%
27%3%
17%
14%
25%
14%
14%
16%
21%
18%
ON FOOT BY BIKE BY SCOOTER
BY PUBLIC TRANSPORT BY CAR N.A. & OTHER
MEAN MEDIAN
22.4 20
22.9 20
21.4 15
5% TRIMMED
MEAN
22.4 2021
19.5
21.2
20.6
GENERAL RESULTS THROUGHOUT THE YEARS
2017
2016
2014
2012
0 % 2.500 % 5.000 % 7.500 % 10.000 %
2%
2%
4%
2%
5%
9%
7%
8%
8%
6%
6%
11%
22%
23%
15%
19%
14%
17%
14%
16%
25%
19%
17%
17%
17%
18%
22%
16%
7%
7%
14%
11%
0 - 5 6 - 10 11 - 15 16 - 20 21 - 30 31 - 40 41 - 60 > 60 MINUTES

8. 8
THE 2017
GLOBAL
COWORKING
SURVEY
MEMBER WORK HOURS & FREQUENCY OF COWORKING SPACE USAGE
10%
20%
30%
40%
50%
1AM
2AM
3AM
4AM
5AM
6AM
7AM
8AM
9AM
10AM
11AM
NOON
1PM
2PM
3PM
4PM
5PM
6PM
7PM
8PM
9PM
10PM
11PM
12AM
START
END
5% TRIMMED MEAN: 8:55 AM
MEAN: 9:04 AM
MEDIAN: 9:00 AM
5% TRIMMED MEAN: 5:46 PM
MEAN: 5:20 PM
MEDIAN: 6:00 PM
9H
3MIN*
AVERAGE LENGTH OF
A WORKING DAY
(INCLUDING BREAKS)*
MEAN: 8H 58MIN - MEDIAN: 9H
5% TRIMMED
MEAN
22%
WORK AT
IRREGULAR
TIMES
& COULDN'T RESPOND
TO THIS QUESTION
2017
2016
2014
2012
0 % 2.500 % 5.000 % 7.500 % 10.000 %
3%
1%
2%
3%
2%
4%
14%
16%
11%
9%
26%
28%
15%
17%
28%
24%
29%
31%
32%
26%
43%
38%
5 TIMES A WEEK OR MORE OFTEN* 3 OR 4 TIMES A WEEK
1 OR 2 TIMES A WEEK 1 TO 4 TIMES A MONTH
LESS THAN ONCE A MONTH N.A. & OTHER
*DAILY(IN2012)
MEMBER WORK HOURS - GENERAL RESULTS
WORKING DAY
FREQUENCY OF COWORKING SPACE USAGE BY YEAR
PLEASE NOTE: THIS CHART SHOWS WHEN MEMBERS USUALLY START & END THEIR WORKING DAYS. IT
DOESN'T NECESSARILY MEAN THEY SPEND EVERY HOUR WITHIN THE COWORKING SPACE.
THE NEXT TOPIC PRESENTS DATA OF MEMBERS WHO ALSO WORK OUTSIDE THEIR COWORKING SPACES.
*AVERAGES ARE CALCULATED BASED ON THE START AND END TIME OF EACH INDIVIDUAL MEMBER.

9. 9
THE 2017
GLOBAL
COWORKING
SURVEY
MEMBERS WHO WORK OUTSIDE THEIR COWORKING SPACES
2017
2016
2014
2012
0 % 2.500 % 5.000 % 7.500 % 10.000 %
1%
5%
2%
3%
9%
9%
12%
15%
90%
86%
87%
82%
YES NO DON'T KNOW & N.A.
MOST POPULAR ALTERNATIVE
WORKSPACES USED BY MEMBERS*
AT HOME
COFFEE SHOP
LIBRARY
BUSINESS CENTER
OTHER
2125 % 4250 % 6375 % 8500 %
4%
1%
1%
15%
16%
80%
5%
1%
4%
17%
13%
82%
6%
1%
6%
18%
16%
69%
4%
3%
4%
16%
16%
67%
2017 2016
2014 2012
NO. 1 'OTHER' RESPONSE: CLIENT'S
OFFICE, FOLLOWED BY: TRAIN,
UNIVERSITY, FRIEND'S PLACE &
ANOTHER COWORKING SPACE
SMALL SHARED
OFFICE COMMUNITY
TRADITIONAL
OFFICE
&
*PRESENTS THE % OF MEMBERS WHO WORK OFTEN OUTSIDE THEIR COWORKING SPACE
GENERAL RESULTS THROUGHOUT THE YEARS

10. 10
THE 2017
GLOBAL
COWORKING
SURVEY
MULTIPLE MEMBERSHIPS & USE OF COWORKING VISA PROGRAMS
2017
2016
2014
0 % 2.500 % 5.000 % 7.500 % 10.000 %
2%
1%
1%
92%
92%
92%
7%
7%
7%
YES NO DON'T KNOW OR N.A.
HAVE YOU EVER USED A MEMBERSHIP OR VISA PROGRAM TO WORK FROM OTHER COWORKING SPACES?
2017
0 % 2.500 % 5.000 % 7.500 % 10.000 %
1%89%10% 2017
0 % 2.500 % 5.000 % 7.500 % 10.000 %
2%70%28%
2017
2016
2014
0 % 2.500 % 5.000 % 7.500 % 10.000 %
6%
3%
2%
71%
74%
79%
23%
22%
19%
DO YOU CURRENTLY HAVE A MEMBERSHIP FOR MORE THAN ONE COWORKING SPACE?
GENERAL RESULTS THROUGHOUT THE YEARS
ALL MEMBERS
(CALCULATED RESULT)
MEMBERS WHO PREVIOUSLY WORKED FROM
MORE THAN ONE COWORKING SPACE
PLEASE NOTE: OPTIONAL ANSWERS OF THIS QUESTION WERE SIMPLIFIED FOR THE 2017 SURVEY - HENCE COMPARABLE DATA FOR PREVIOUS YEARS IS NOT
AVAILABLE. HOWEVER, WE CAN CONFIRM THAT THE AMOUNT OF RESPONDENTS WHO ANSWERED “YES” TO THIS QUESTION SIGNIFICANTLY INCREASED.

11. 11
THE 2017
GLOBAL
COWORKING
SURVEY
0 % 2.500 % 5.000 % 7.500 % 10.000 %
2%
1%12%59%26%
HIP & TRENDY CASUAL BUSINESS CASUAL SUIT & TIE N.A. & OTHER
GENERAL 2017 RESULT
BY GENDER OF MEMBERS
BY MEMBER AGE GROUPS
FEMALE
MALE
0 % 2.500 % 5.000 % 7.500 % 10.000 %
1%
2%
1%
1%
12%
10%
60%
62%
27%
25%
18 - 34 YEARS OLD
35-49 YEARS OLD
50 + YEARS OLD
0 % 2.500 % 5.000 % 7.500 % 10.000 %
3%
2%
1%
3%
1%
13%
8%
13%
53%
71%
55%
29%
20%
30%
MEMBER WORK ENVIRONMENT

12. 12
THE 2017
GLOBAL
COWORKING
SURVEY
MEMBER WORK ARRANGEMENT & PREFERRED ARRANGEMENT
GENERAL RESULTS BY YEAR STATUS QUO PREFERENCE
2017
2016
2014
2012
0 % 2.500 % 5.000 % 7.500 % 10.000 %
1%
2%
1%
2%
23%
19%
21%
24%
11%
11%
13%
15%
13%
8%
9%
7%
53%
60%
56%
51%
ON THEIR OWN IN SPONTANEOUS & FREQUENTLY CHANGING TEAMS
IN REGULAR BUT CHANGING TEAMS IN A PERMANENTLY FIXED TEAM
N.A.
2017
2016
2014
2012
0 % 2.500 % 5.000 % 7.500 % 10.000 %
1%19%31%12%37%
QUESTION WAS NOT PART OF THE GLOBAL COWORKING SURVEY BEFORE 2017

13. 13
THE 2017
GLOBAL
COWORKING
SURVEY
CURRENT DESK TYPES OF MEMBERS & PREFERRED DESK TYPES
2017*
2016
2014
2012
0 % 2.500 % 5.000 % 7.500 % 10.000 %
2%
66%
63%
47%
54%
11%
12%
11%
24%
25%
42%
44%
DEDICATED DESK MAINLY AT A DEDICATED DESK*
FLEXIBILE DESK N.A.
GENERAL RESULTS BY YEAR
2017
2016
2014
2012
0 % 2.500 % 5.000 % 7.500 % 10.000 %
1%
2%
52%
53%
35%
38%
22%26%
47%
64%
61%
*PLEASE NOTE: OPTIONAL ANSWERS WERE SIMPLIFIED FOR THE 2017 SURVEY. "MAINLY AT A DEDICATED DESK" WAS REMOVED AS A POSSIBLE ANSWER FROM THE
‘STATUS QUO’ QUESTION.
STATUS QUO PREFERENCE

14. 14
THE 2017
GLOBAL
COWORKING
SURVEY
MEMBER WORKSPACE ACCESS TYPE & PREFERRED LEVEL OF ACCESS
GENERAL RESULTS BY YEARS
2017
2016
2014
2012
0 % 2.500 % 5.000 % 7.500 % 10.000 %
3%
10%
13%
11%
7%
5%
3%
2%
1%
38%
37%
32%
31%
47%
48%
55%
59%
24/7 TRADITIONAL OFFICE HOURS
HALF-DAYS LIMITED DAYS OR HOURS PER MONTH
N.A.
2017
2016
2014
2012
0 % 2.500 % 5.000 % 7.500 % 10.000 %
2%
3%
12%
7%
4%
5%
4%
6%
31%
35%
35%
51%
53%
52%
STATUS QUO PREFERENCE
PLEASE NOTE: IN 2017 THIS QUESTION ABOUT THE
PREFERENCE WAS NOT PART OF THE GLOBAL
COWORKING SURVEY

15. 15
THE 2017
GLOBAL
COWORKING
SURVEY
MEMBER WORKSPACE AREAS & PREFERRED WORKSPACE AREAS
2017
2016
2014
0 % 2.500 % 5.000 % 7.500 % 10.000 %
5%
2%
3%
2%
3%
2%
2%
1%
2%
3%
5%
6%
9%
13%
13%
79%
76%
74%
OPEN WORKSPACE TEAM OFFICE
SINGLE OFFICE COFFEE AREAS
MEETING ROOM OTHER & N.A.
GENERAL RESULTS BY YEARS
PLEASE NOTE: OPEN WORKSPACES OFFER MORE FLEXIBLE (SHARED) DESKS, RESULTING IN A HIGHER SHARE OF MEMBERS WHO CAN USE AN OPEN WORKSPACE
(COMPARED TO TEAM OFFICES & SINGLE OFFICES THAT MAINLY OFFER DESKS DEDICATED TO ONE MEMBER). FURTHERMORE, THIS QUESTION WAS INTRODUCED IN THE 2014
GLOBAL COWORKING SURVEY WHEN MORE COWORKING SPACES INTEGRATED PRIVATE OFFICES INTO THEIR WORKSPACES. NO DATA AVAILABLE PRIOR TO 2014.
0 % 2.500 % 5.000 % 7.500 % 10.000 %
6%
4%
3%
2%
4%15%
11%
15%
20%
58%
63%
STATUS QUO PREFERENCE
PLEASE NOTE: IN 2017 THIS QUESTION ABOUT THE
PREFERENCE WAS NOT PART OF THE GLOBAL
COWORKING SURVEY

16. 16
THE 2017
GLOBAL
COWORKING
SURVEY
MAXIMUM NO. OF WORKSTATIONS OF THEIR COWORKING SPACES
2017
2016
2014
2012
0 % 2.500 % 5.000 % 7.500 % 10.000 %
8%
8%
14%
24%
24%
22%
23%
23%
34%
32%
29%
27%
34%
38%
34%
26%
< 25 WORKSTATIONS 25 - 49 WORKSTATIONS
50 - 99 WORKSTATIONS ≥ 100 WORKSTATIONS
GENERAL RESULTS THROUGHOUT THE YEARS MEAN MEDIAN
5% TRIMMED
MEAN
40 30
40 30
72 4057
36
37
55 4045
PLEASE NOTE: THE VALUES IN THE CHART ABOVE REPRESENT THE REPORTS OF MEMBERS OF COWORKING SPACES, NOT OF THE COWORKING SPACES THEMSELVES.
THERE ARE MORE MEMBERS THAN COWORKING SPACES & THEY ARE NOT NECESSARILY EQUALLY DISTRIBUTED SINCE THE NUMBER OF MEMBERS VARIES PER SPACE.
WORKSTATIONS

17. 17
THE 2017
GLOBAL
COWORKING
SURVEY
GENERAL 2017 RESULT STATUS QUO PREFERENCE
BY GENDER OF MEMBERS
2017
0 % 2.500 % 5.000 % 7.500 % 10.000 %
3%
3%1%
36%42%14%
A BASIC CHAIR (E.G. WOODEN OR PLASTIC) A SIMPLE OFFICE CHAIR
AN ERGONOMIC OFFICE CHAIR A STABILITY BALL OR BALL CHAIR
A STANDING DESK OTHER & N.A.
0 % 2.500 % 5.000 % 7.500 % 10.000 %
4%
8%3%70%13%4%
FEMALE
MALE
0 % 2.500 % 5.000 % 7.500 % 10.000 %
1%
1%
3%
4%
2%
1%
39%
33%
40%
49%
16%
12%
0 % 2.500 % 5.000 % 7.500 % 10.000 %
3%
1%
6%
10%
3%
3%
67%
74%
19%
7%
2%
5%
BY MEMBER AGE GROUPS
18 - 34
35 - 49
50 +
0 % 2.500 % 5.000 % 7.500 % 10.000 %
6%
1%
3%
6%
2%
2%
2%
34%
39%
33%
50%
39%
48%
6%
14%
15%
0 % 2.500 % 5.000 % 7.500 % 10.000 %
4%
3%
1%
11%
12%
5%
1%
6%
68%
70%
70%
14%
11%
15%
4%
2%
5%
YEARSOLD
CURRENT CHAIR TYPES OF MEMBERS & PREFERRED CHAIR TYPES

18. 18
THE 2017
GLOBAL
COWORKING
SURVEY
VIEW PREFERENCES
2017
0 % 2.500 % 5.000 % 7.500 % 10.000 %
1%25%70%3%
A WALL
A WINDOW (WITH A VIEW TO THE SURROUNDING AREAS)
PEOPLE AROUND THEM
N.A.
BY GENDER OF MEMBERS
GENERAL 2017 RESULT
18 - 34
35 - 49
50 +
0 % 2.500 % 5.000 % 7.500 % 10.000 %
30%
29%
23%
65%
64%
78%
4%
8%
0%
BY MEMBER AGE GROUPS
FEMALE
MALE
0 % 2.500 % 5.000 % 7.500 % 10.000 %
21%
31%
76%
66%
3%
3%
YEARSOLD

19. 19
THE 2017
GLOBAL
COWORKING
SURVEY
LAYOUT PREFERENCES
2017
2016
2014
2012
0 % 2.500 % 5.000 % 7.500 % 10.000 %
2%
2%
3%
2%
6%
3%
7%
4%9%
40%
57%
48%
41%
35%
26%
25%
27%
17%
12%
17%
17%
OPEN WORKSPACES WITH TRANSPARENT ROOMS OPEN WORKSPACES WITH PRIVATE AREAS
A MIX OF OPEN & CLOSED ROOMS PRIVATE WORKSPACES WITH OPEN AREAS*
I DON'T MIND OTHER & N.A.
GENERAL RESULTS THROUGHOUT THE YEARS
*PLEASE NOTE: THE OPTIONAL ANSWER "PRIVATE WORKSPACES WITH OPEN AREAS" WAS NOT PART OF THE GLOBAL COWORKING
SURVEY BEFORE 2017

20. 20
THE 2017
GLOBAL
COWORKING
SURVEY
GENERAL RESULTS THROUGHOUT THE YEARS
1000 % 2000 % 3000 % 4000 %
WHAT MEMBERS LIKE ABOUT THEIR COWORKING SPACES THE MOST
THE LOCATION
THE MEMBERS*
THE MANAGERS/HOSTS**
THE INTERIOUR DESIGN
THE EVENTS
THE INTERNET CONNECTION***
THE PRICE****
OTHER
2000 % 4000 % 6000 % 8000 %
6%
31%
43%
53%
80%
61%
5%
33%
31%
40%
50%
72%
58%
7%
33%
31%
35%
48%
63%
69%
75%
10%
30%
31%
31%
42%
52%
63%
70%
2017 2016 2014 2012
*2014 & BEFORE: "THE PEOPLE IN MY COWORKING SPACE"
** 2014 & BEFORE: "THE COWORKING SPACE OPERATORS"
*** WAS NOT PART OF THE QUESTIONNAIRE BEFORE 2016
**** 2012: WAS NOT ASKED IN A COMPARABLE WAY
OTHER: .E.G.COMMUNITY (=MEMBERS); FLEXIBILITY, NETWORKING, BIG WINDOWS, THE VIEW,
NATURAL LIGHT, FACILITIES, THE OPPORTUNITIES, THE VIBE, THE COFFEE, FREE PARKING
MULTIPLE RESPONSES ALLOWED

21. 21
THE 2017
GLOBAL
COWORKING
SURVEY
WHAT MEMBERS DON'T LIKE ABOUT THEIR COWORKING SPACES
GENERAL RESULTS THROUGHOUT THE YEARS
NOISE
LACK OF INTERACTION*
LACK OF PRIVACY
BAD INTERNET CONNECTION*
NOT ABLE TO FOCUS
INCOMPLETE INFRASTRUCTURE
CLEANINESS
PRICES ARE TOO HIGH
COWORKING SPACE IN A BAD SHAPE*
PEOPLE IN MY COWORKING SPACE
OTHER**
825 % 1650 % 2475 % 3300 %
23%
5%
10%
5%
13%
10%
17%
21%
15%
4%
4%
5%
7%
9%
17%
30%
15%
14%
24%
15%
4%
5%
8%
11%
12%
15%
19%
19%
20%
25%
*THOSE RESPONSE OPTIONS HAVE NOT BEEN AVAILABLE IN 2014 YET.
**OTHER (2017): .E.G. CLIMATE CONDITIONS, INTERIOR DESIGN, LACK OF KITCHEN FACILITIES, LACK OF (FREE)
PARKING, LACK OF NATURAL LIGHT, LACK OF CELL PHONE RECEPTION, CONSTANT CHANGES.
MULTIPLE RESPONSES ALLOWED

22. 22
THE 2017
GLOBAL
COWORKING
SURVEY
2017
2016
2014
0 % 2.500 % 5.000 % 7.500 % 10.000 %
0%
1%
1%
18%
18%
24%
13%
15%
14%
70%
66%
62%
YES YES, BUT ALSO WORKED FROM OTHERS NO DON'T KNOW & N.A.
2017
2016
2014
0 % 2.500 % 5.000 % 7.500 % 10.000 %
4%
5%
11%
3%
3%
5%
6%
9%
8%
15%
17%
13%
72%
67%
64%
1 2 3 4 5+ COWORKING SPACES
PLEASE NOTE: THE SECOND QUESTION DIDN'T OFFER A "DON'T KNOW" OPTION FOR TECHNICAL REASONS:
HENCE, THE SLIGHT DIFFERENCES TO THE FIRST QUESTION MAY BE EXPLAINED BY RESPONDENTS WHO DIDN'T
RESPOND TO THIS QUESTION. 'N.A.' ALSO COULDN'T BE CONSIDERED FOR THE SAME REASON.
MEAN MEDIAN
5% TRIMMED
MEAN
2.5 11.8
1.8 11.5
1.9 11.4
MEMBER COWORKING HISTORY
GENERAL RESULTS BY YEARS - DO YOU STILL WORK FROM YOUR FIRST COWORKING SPACE?
GENERAL RESULTS BY YEARS - IN HOW MANY
COWORKING SPACES HAVE YOU ALREADY WORKED?

23. 23
THE 2017
GLOBAL
COWORKING
SURVEY
1000 % 2000 % 3000 % 4000 %
2017
2016
2014
0 % 2.500 % 5.000 % 7.500 % 10.000 %
3%
5%
8%
3%
8%
6%
11%
12%
9%
20%
17%
22%
24%
18%
16%
16%
13%
14%
24%
26%
26%
≤ 3 4 - 6 7 - 12 13 - 24 25 - 36 37 - 48 > 48 MONTHS
MEAN MEDIAN
5% TRIMMED
MEAN
17.6 1014.6
13.5 912.0
17,7 9.514.7
LENGTH OF CURRENT MEMBERSHIP
IN MONTHS
GENERAL RESULTS THROUGHOUT THE YEARS

24. 24
THE 2017
GLOBAL
COWORKING
SURVEY
MEMBERSHIP FEE PAYER
3%
4%
6%1%
26%
44%
15%
MEMBER (PERSONAL EXPENSE) MEMBER (BUSINESS EXPENSE) EMPLOYER
CLIENT PAID WITH OTHER CAPITAL TYPE IT'S FREE
OTHER & N.A.
BY GENDER OF MEMBERS2017 RESULT
FEMALE MALE
1%
4% 3%
4% 5%
9%
1%
1%
23%
29%
51%
38%
17%15%
18-34 35-49 50 +
3%2%3%
3%2%
6%
13%
5%
8%
1%
2%
13%
18%
36%
53%57%
32%
16%16%15%
BY MEMBER AGE GROUPS
YEARS OLD

25. 25
THE 2017
GLOBAL
COWORKING
SURVEY
REGULARITY OF MEMBERSHIP PAYMENT
GENERAL 2017 RESULT
0%
0%13%
11%
9%
83%
73%
2%
2%
3%
3%
1%
0%
HOURLY DAILY WEEKLY MONTHLY
OTHER** DON'T KNOW* N.A.
GENERAL 2017 RESULT - WITHOUT ‚DON'T KNOW‘ RESPONSES
3%
3%
*PLEASE NOTE: THE HIGH SHARE OF MEMBERS, WHO DON'T KNOW HOW OFTEN THEIR MEMBERSHIP IS RENEWED, IS MAINLY A RESULT OF
THE HIGH SHARE OF EMPLOYERS WHO FUND MEMBERSHIPS FOR THEIR EMPLOYEES. FOR THIS REASON, THE SECOND BAR PRESENTS THE
GENERAL RESULTS WITHOUT THE "DON'T KNOW" OPTION.
**'OTHER' INCLUDES MEMBERSHIPS THAT ARE PAID ANNUALLY, EVERY SIX MONTHS, QUARTERLY AND BI-WEEKLY. IT ALSO INCLUDES
LIMITED NO. OF DAY PASSES (E.G. 10-DAYS-PASSES), AND PAY-AS-YOU-WORK MEMBERSHIPS. THE 'OTHER' OPTION OFFERED OPEN
RESPONSES. THOSE RESPONSES WILL BE CONSIDERED IN THE 2018 GLOBAL COWORKING SURVEY.

26. WOULD YOU LIKE TO SUPPORT THE GLOBAL COWORKING SURVEY
AND RECEIVE MORE STATISTICS & CHARTS REPRESENTING
THE MEMBER OF COWORKING SPACES?
YES, GIMME MORE STATS!
ABOUT THE GLOBAL COWORKING SURVEY
NO COPIES ALLOWED. NOT FOR RESALE.© DESKMAG - CARSTEN FOERTSCH - CARSTEN @ DESKMAG.COM
PARTICIPANTS: 2011-12: 913, 2012-13: 1206, 2013-14: 1270, 2015-16: 1679, 2016-17: 1876
IN ORDER TO SIMPLIFY THE PRESENTATION, 2016-17 RESULTS ARE REFERRED TO BY THE YEAR 2017, WHILST 2015-16 RESULTS ARE REFERRED TO BY THE
YEAR 2016 AND SO ON. THIS IS BECAUSE THE SURVEY HAS ALWAYS BEEN CONDUCTED AT THE END OF EACH YEAR.
FINAL RESULTS ARE ANALYZED USING A COMPLEX STATISTICAL TOOL, AND ARE CHECKED USING QUALITY STANDARDS. IT IS FOR THIS REASON THAT THE
FIRST AND FINAL RESULTS MAY DIFFER SLIGHTLY. FINAL RESULTS ARE ALSO GROUPED BY DEMOGRAPHIC CATEGORIES & OTHER CRITERIA USING A BI-
OR MULTIVARIATE ANALYSIS. READ THE RELATED ARTICLE AT BIT.LY/ALLABOUTMEMBERS
INTERESTED IN REGULAR UPDATES RELATING TO THE GLOBAL COWORKING SURVEY?
JOIN OUR NEWSLETTER!
ANY QUESTION? DROP A LINE TO SURVEY @ DESKMAG.COM

27. "Social Workplaces are the physical nodes where the new generation of knowledgable connected workers find meaning in
work, well-being and are amplified in terms of business operations and goals. SocialWorkplaces.com’s #1 mission is to
connect these rising workplace communities.
The company organizes the Coworking Europe conference: the first international conference of its kind, where approximately
500 coworking stakeholders from more than 40 countries gather each year. In 2015, the company launched the Coworking
Africa conference and, more recently, introduced Coworking India, Coworking Middle East as well as the premium event “The
Social Workplace Conference.”
SocialWorkplaces.com
"Social Workplaces are the physical nodes where the new generation of knowledgable connected workers find meaning in
work, well-being and are amplified in terms of business operations and goals. SocialWorkplaces.com’s #1 mission is to
connect these rising workplace communities.
The company organizes the Coworking Europe conference: the first international conference of its kind, where approximately
500 coworking stakeholders from more than 40 countries gather each year. In 2015, the company launched the Coworking
Africa conference and, more recently, introduced Coworking India, Coworking Middle East as well as the premium event “The
Social Workplace Conference.”
SocialWorkplaces.com
27
COLLABORATION PARTNER OF THE GLOBAL COWORKING SURVEY
THE 2017 GLOBAL COWORKING SURVEY27

28. "Nexudus is a leading white-label
platform to help coworking space
operators with their day-to-day tasks.
Today, hundreds of spaces around the
world use Nexudus to spend less time
typing and chasing invoices, keeping
their communities engaged and up-
to-date, or controlling who is in and
out of the space and how it is used.
Nexudus is made for and by their
active community of users."
nexudus.com essensys.tech communitas.network
"Occupie, the essensys platform, is a
simple, easy to use software platform
that helps you manage your
workspace from lead to cash and
everything in between. Workspaces
can attract and retain customers, grow
additional income streams and gain
business insight to make quicker
decisions. We focus on ensuring that
your workspace can deliver the best
customer experience.”
"Communitas believes in the power of
community and the future of work.
Through a marketing agency, benefits
network, real estate advisory services
and world-class publications, we help
our clients better serve their
stakeholders. Whether you are a
builder of community or real estate,
Communitas is here for you.”
THE ‘MAIN SUPPORTERS’ PROVIDED FINANCIAL RESOURCES TO SUPPORT THE INDEPENDENT RESEARCH, AND WERE OFFICIAL PROMOTERS, OF THE 2017 GLOBAL COWORKING SURVEY.
28
MAIN SUPPORTERS OF THE GLOBAL COWORKING SURVEY
THE 2017 GLOBAL COWORKING SURVEY28

29. WESERLAND
OFFICIAL SUPPORTERS OF THE GLOBAL COWORKING SURVEY
29 THE 2017 GLOBAL COWORKING SURVEY

30. (ARITHMETIC) MEAN, 5% TRIMMED MEAN, MEDIAN…
WHY ARE THERE SO MANY DIFFERENT AVERAGE VALUES? ISN’T THERE A SIMPLER WAY?
SURE THERE IS! BUT REDUCING A SKEWED DEVELOPMENT TO A SINGLE VALUE WOULD NOT PROVIDE AN ACCURATE
REFLECTION OF THE COWORKING LANDSCAPE, WHICH HAS BECOME MORE DIVERSE OVER RECENT YEARS. IN FACT, THE
VALUES PRESENTED HEREIN ARE THREE OF DOZENS OF STATISTICAL MEASURES; SO, WE ARE STILL KEEPING IT QUITE
SIMPLE. THE (ARITHMETIC) MEAN IS THE MOST COMMON AVERAGE TO REPORT CENTRAL TENDENCIES; HOWEVER, IT IS
NOT ROBUST IF IT IS INFLUENCED BY OUTLIERS (EXTREME CASES, WHICH ARE MUCH LARGER OR SMALLER THAN MOST OF
THE OTHERS). FOR EXAMPLE, THINK OF AN UNEQUAL DISTRIBUTION OF INCOME, WHERE 10% OF PEOPLE IN YOUR
COUNTRY “EARN” 90% OF ALL INCOME. IF YOU TOOK THE MEAN OF THAT INCOME, THE MAJORITY OF PEOPLE WOULD SEE
A HUGE GAP BETWEEN THE MEAN VALUE AND THE AMOUNT IN THEIR BANK ACCOUNTS. HENCE, IT WOULD NOT REFLECT
THEIR REALITY. THE COWORKING MARKET IS, OF COURSE, NOT THAT UNEQUAL; HOWEVER, THERE ARE COWORKING
SPACES (CHAINS) THAT CAN BE IDENTIFIED AS OUTLIERS, AND ARE MUCH BIGGER THAN MOST OTHER COWORKING
SPACES. FOR THIS REASON, WE PROVIDED TWO MORE AVERAGE VALUES: THE 5% TRIMMED MEAN CUTS THE HIGHEST
AND LOWEST 5% OF CASES, AND REFLECTS THE AVERAGE REALITY MUCH BETTER THAN THE ARITHMETIC MEAN; THE
MEDIAN SEPARATES THE UPPER HALF FROM THE LOWER HALF (IT IS SIMPLY THE VALUE IN THE MIDDLE). IT IS IMPORTANT
TO NOTE THAT MOST OF STATISTICS PRESENTED HEREIN ARE GROUPED, AND PRESENT THEIR SHARE TO REFLECT THE
WHOLE REALITY.
THE 2017 GLOBAL COWORKING SURVEY PAGE 30
HOW TO READ THE STATISTICS?

31. HOW ARE THE (ARITHMETIC) MEAN, 5% TRIMMED MEAN, AND MEDIAN CALCULATED?
THE (ARITHMETIC) MEAN IS THE SUM OF A COLLECTION OF NUMBERS DIVIDED BY THE NUMBER OF VALUES IN THE
COLLECTION. CONFUSED? IMAGINE YOU HAVE TEN NUMBERS… NOW ADD THEM UP, AND THEN DIVIDE BY TEN:
1 + 2 + 3 + 4 + 4 + 5 + 5 + 6 + 9 + 19 = 58/10 = 5.8
THE 5% TRIMMED MEAN FIRST REMOVES THE HIGHEST AND LOWEST 5% OF A COLLECTION OF NUMBERS, SUMS THE REST,
AND DIVIDES THIS TOTAL BY THE NUMBER OF VALUES IN THE COLLECTION:
1 + 2 + 3 + 4 + 4 + 5 + 5 + 6 + 9 + 19 = 38/8 = 4.75 = 4.8 (ROUNDED)
THE MEDIAN IS THE MIDDLE NUMBER OF A COLLECTION OF VALUES. IT DIVIDES THE UPPER HALF BY THE LOWER HALF. IN
THIS CASE, WE HAVE AN EVEN NUMBER OF VALUES (TWO MIDDLE NUMBERS), WHICH ARE SUMED AND THEN DIVIDED. THIS
GIVES A FULLY TRUNCATED OR TRIMMED MEAN:
1 + 2 + 3 + 4 + 4 + 5 + 5 + 6 + 9 + 19 = (4 + 5)/2 = 4.5
SIDE NOTE: THE GREATER THE DIFFERENCE AMONG THE VALUES, THE GREATER THE COLLECTION OF UNEQUALLY
DISTRIBUTED VALUES. IF YOU’D LIKE TO CONSIDER ONLY A SINGLE NUMBER, GO WITH THE 5% TRIMMED MEAN.
HOWEVER, IT'S BETTER TO USE THE SHARE OF GROUPS PRESENTED IN THE CHARTS.
HOW TO READ THE STATISTICS?
THE 2017 GLOBAL COWORKING SURVEY PAGE 31