Groupe CDREM

Montreal, Canada Area, QC Canada

Technology / Software / Internet

After over 15 years of online marketing in the retail business, banking industry and other types of industries, I came to consider a client at the center of a company's organizational chart. Deliver that ONE experience to your customer and marketing will come along easily. Word of mouth, social networks will become precious assets. Frontend customer experience = backend reviewed business process + simple infrastructure + strong internal brand culture A customer does business with a brand, not a division of your company. No matter which channel your customer comes from, gets information from or makes a purchase from, in his mind he's always doing business with a unique brand. Channels...