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The Power of Promotional Products


   Promotional Products Association International
Table Of Contents

Section A: Industry Information and
Statistics

Section B: Applications of Promotional
Products

Section C: Research Studies

Section D: Conclusion
SECTION A


INDUSTRY INFORMATION AND
       STATISTICS
What are Promotional Products?



  Items used to promote a product, service or company
  program, including advertising specialties, premiums,
        incentives, business gifts, awards, prizes,
commemoratives and other imprinted or decorated items.
How big is the Promotional Products
Industry?




                                                    .
             $19,440,837,547




                        Source: The PPAI 2007 Sales Volume Estimate
Growth of Industry Sales
        (PPAI Sales Volume Estimates by Year)


In Billions Of Dollars
                                                                                                                $19.44
                                                                                                       $18.78
                                                                                              $18.01
  20                                                             $17.85                 $17.31
  18                                                                   $16.55      $16.34
                                                          $14.94             $15.62
  16
                                                     $13.18
  14                                             $11.88
  12                                         $9.49

  10                                 $8.04
                             $7.01
    8                $6.22
        $5.01$5.12
    6
    4
    2
    0
        1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007
Buttons/Badges/
          Ribbons 1.82% (2.26%)
                                                        Clocks & Watches
                                                                                      2007 SALES BY
                                       Electronics
                                       1.69% (1.74%)
                                                        1.62% (1.87%)                 PRODUCT CATEGORY
                                                                                      (2006 Figures in parentheses)
  Stickers & Decals
                                    Food         Personal
  2.07% (2.58%)
                                    1.75%        1.68%
                                    (1.91%)      (1.86%)
        Games 2.21%
        (2.49%)
 Textiles 2.25%
 (2.05%)
                                                                                           Wearables 30.71%
 Other 2.32%
                                                                                           (30.78%)
 (2.34%)

Housewares
2.35% (2.64%)

 Magnets 2.37%
 (2.23%)
   Automotive
   2.48% (2.31%)


 Sporting Goods
 2.57% (2.95%)
                                                                                             Writing Instruments
                                                                                             10.39% (9.95%)
    Computers
    3.31% (2.28%)
       Recognition/Awards/                                                           Source: 2007 PPAI Product and Program
       Trophies/Jewelry
                                                                                     Category Surveys
       3.55% (3.56%)
                                                                              Bags 7.05%
                  Calendars 5.51%                                             (5.81%)
                  (6.47%)                 Desk/Office/      Drinkware 6.32%
                                          Business          (5.64%)
                                          Accessories 6.19%
                                          (6.28%)
Top Buyers of
                   Promotional Products
                       by Industry
   1. Education: schools, seminars
   2. Financial: banks, credit unions, brokers
   3. Not-for-profit: (e.g. charities, churches)
   4. Health care: hospitals, nursing homes, clinics, pharmacies
   5. Construction: building trades, building supplies
   6. Trade, professional associations and civic clubs
   7. Real Estate: agents, title companies
   8. Government: public offices, agencies, political candidates
   9. Professional: doctors, lawyers, CPAs, architects, etc.
   10. Restaurants and bars

(2007 Top Buyers study)
SECTION B
APPLICATIONS OF
 PROMOTIONAL
  PRODUCTS
Safety                    Other
                       Education/Incentive       2.73% (1.84%)
                                                                     Marketing Research
                            2.78% (3.04%)
                                                                          1.53% (1.36%)                 2007 SALES BY
    Employee Service
                                                                                                          PROGRAM
    Awards
    5.44% (5.43%)
                                                                                    Employee
                                                                                    Relations & Events
                                                                                                       CATEGORY
                                                                                    13.80% (8.46%)
                                                                                                         (2006 in parentheses)
    New Product/
    Service Introduction
      5.78% (5.29%)



                                                                                                     Brand Awareness
                                                                                                     12.84% (8.87%)

Dealer Distributor
Programs 6.16%
(7.73%)



    Internal Promotions                                                                        Trade Shows
          6.30% (3.47%)                                                                        10.68% (11.36%)



         Customer Referral
             6.76% (2.33%)


                              Public Relations
                                                                                  New Customer/Account
                              7.05% (8.75%)
                                                    Not-For-Profit                Generation 9.98% (7.61%)
                                                    Programs
                                                    8.16% (5.89%)                     Source: 2007 PPAI Product and Program
                                                                                      Category Surveys

  Note: (Business Gifts as a category
  has been eliminated in 2007)
Advantages of Using Promotional Products


 Flexible
 Tangible and long-lasting
 Impact easily measured
 Higher perceived value
 Complements targeted marketing
 Complements other advertising media
SECTION C

RESEARCH STUDIES
Promotional Products – A Key Ingredient
 to Integrated Marketing

In a study conducted in a controlled environment by researchers at
Louisiana State University and University of Texas at San Antonio
researchers explored:

    Effectiveness of promotional products when compared to other
     traditional forms of advertising such as television and print

    Synergistic effects of promotional products when used along
     with these other media


A 2006 Study by Louisiana State University and University of Texas
at San Antonio
Promotional Products – A Key Ingredient
 to Integrated Marketing (Contd.)
     Seven groups of people were exposed to advertising for a new
      pizza product via the three mediums, namely, television, print
      and promotional products

     These groups were:

     Group 1:        TV Only (control group)
     Group 2:        Print Only (control group)
     Group 3:        TV-Print (control group)
     Group 4:        Promotional Product (Experimental group)
     Group 5:        TV-Promotional Product (Experimental group)
     Group 6:        Print-Promotional Product (Experimental group)
     Group 7:        TV-Print-Promotional (Experimental group)

A 2006 Study by Louisiana State University and University of Texas
at San Antonio
Promotional Products – A Key Ingredient
 to Integrated Marketing (Contd.)

In particular, the questions in the study measured the following:

    Advertisement credibility
    Attitudes toward product, advertisement or promotional product
    Product purchase intention
    Referral value
    Impressions of the advertisement
    Perceptions about the product




A 2006 Study by Louisiana State University and University of Texas
at San Antonio
Promotional Products – A Key Ingredient
 to Integrated Marketing (Contd.)
When comparing the effectiveness of promotional products with television
and print, findings revealed:

    While the print ad came in first overall, the promotional product
     outperformed television across the board.

    Respondents preferred advertising through a promotional product to the
     television ad in terms of their:

     -   Positive attitudes toward the ad (41% to 18%),
     -   Positive attitude toward the product (20% to 16%),
     -   Message credibility (54% to 33%)
     -   Purchase intent (25% to 17%)
     -   Referral value (26% to 16%)

    Adding a promotional product to the media mix generated favorable
     attitudes toward the ad in all cases (up to 44%)

A 2006 Study by Louisiana State University and University of Texas
at San Antonio
Promotional Products – A Key Ingredient
 to Integrated Marketing (Contd.)

 When examining the synergistic effects of promotional products
 when used along with other media, findings of the study revealed:

    Integrating a promotional product with television and print ads
     increased referral value as well as credibility of the message

    Groups who were exposed to promotional products tended to
     rate the advertising message more positively than those groups
     not exposed to a promotional product



A 2006 Study by Louisiana State University and University of Texas
at San Antonio
Promotional Products’ Impact on Brand/
                Company Image
   An experimental study                                         Overall Image
    conducted by Georgia
    Southern University shows                 5.5
                                                5
    that recipients of promotional            4.5
    products have a significantly               4
                                              3.5
    more positive image of a                    3
    company than those who do                 2.5
    not receive promotional                     2
                                              1.5
    products.                                   1
                                              0.5
                                                0
   For the study, the                                     Product                       No Product
    researchers selected, as the                    Image                         Uniqueness
    test company, a restaurant                      Perception                    Lunch Patronage Likelihood
    located in a college town a                     Dinner Patronage Likelihood

    few miles from a university
    campus.

A 2005 Study by Georgia Southern University
Promotional Products’ Impact on Brand/
               Company Image (contd.)


                                         Likelihood To Recommend
                                                The Business

   The group receiving the        3.2
    promotional product was
                                    3
    significantly more likely to
    recommend the business to      2.8
    others than the group that     2.6
    received nothing.              2.4

                                   2.2

                                    2

                                             Product   No Product
Promotional Products’ Impact on Brand/
           Company Image (contd.)


                                       Perception Of The Business As
                                       Reflected By Positive Comments
   The group receiving the                  About The Company
    promotional product had a
    more positive image as       1.2
    evidenced in their            1
    comments about the           0.8
    company than the non-
                                 0.6
    recipient control group.
    The difference was           0.4

    statistically significant.   0.2
                                  0

                                              Product   No Product
Promotional Product Incentives Produce
          Valuable Referrals From Satisfied Customers

          Accompanying a request for
           referrals, an offer of a                          0.05

           promotional product incentive                    0.045
                                                                                               4.80% 4.80%
           or an offer of a promotional                      0.04

           product incentive and                            0.035

           eligibility in a sweepstakes                      0.03

           drew as many as 500 percent                      0.025

           more referrals than an appeal                     0.02

           letter alone.                                    0.015               0.80%
                                                             0.01
                                                            0.005                         0%
          Offers of promotional product                        0
           incentives are likely to be
           substantially more effective                       Appeal Letter alone
           than enclosing free                                Letter plus free promotional product
           promotional products with an                       Letter + promotional product incentive for referral
           appeal letter.                                     Letter + promotional product incentive + sweepstakes




A 2005 Study by Louisiana State University and Glenrich Business Studies
Effectiveness of Promotional Products at
                     Tradeshows

                                                  PERCENT OF COMPANIES THAT
      71.6% of attendees who                      REMEMBERED THE NAME OF
                                                        THE COMPANY
       received a promotional
       product remembered the                 80.00%      71.6%
       name of the company that               70.00%

       gave them the product                  60.00%

      76.3% of attendees had a               50.00%
                                                                              Yes
       favorable attitude toward              40.00%              28.4%       No
       the company that gave                  30.00%

       them the product                       20.00%

                                              10.00%

                                              0.00%




A 2003 Study by Georgia Southern University
Increase Booth Traffic with Promotional
                      Products

                                              45%
Are Pre-show mailings with                                                            41%
                                              40%
Promotional Product Offerings                                         36%
                                              35%
More Effective in Increasing Booth
Traffic Than Mailings Without?                30%
                                                        23%
                                              25%
   Including a promotional product with a    20%
    pre-show mailing or an offer of a
    promotional product increases the         15%
    likelihood of an attendee stopping by a
    tradeshow booth                           10%
   As a general rule, promotional products   5%
    of greater value generate more sales
    leads than products of lower value        0%
                                                    Mailer Only   Mailer with Mailer with T-
                                                                   Magnet      shirt Offer


A 2004 study by Georgia Southern
University
Impact, Exposure and Influence of Promotional
    Products
   Reach:                              Recall:
                                        76.1% of participants could recall the
      71% of business travelers       name of the advertiser on the promotional
       randomly surveyed at DFW        product that they received in the past 12
       Airport reported receiving a    months
       promotional product in the       In comparison only 53.5% of
       last 12 months                  participants could recall the name of an
                                       advertiser they had seen in a magazine or
      33.7% of this group had the     newspaper in the previous week.
       item on their person - a
                                      80.00%
       coveted location for
                                      70.00%                    76.10%
       advertising
                                      60.00%

                                      50.00%
                                               53.10%
                                      40.00%

                                      30.00%

                                      20.00%

                                      10.00%

A 2004 Study by L.J Market Research   0.00%
                                               Print Media     Promotional
                                                                Products
Impact, Exposure and Influence of Promotional
Products (contd.)

Impression of the Advertiser

 52% of participants in the study did business with the advertiser
  after receiving the promotional product.
 Of those who had not done business with the advertiser that
  gave them the product, almost half stated that they were more
  likely to do business with the company that gave them the item
 52.1% of participants reported having a more favorable
  impression of the advertiser since receiving the item.
Impact, Exposure and Influence of Promotional
Products (contd.)

  Frequency of Exposure/Lower Cost Per Impression

   73% of those who used the promotional product that they had received
    stated that they used it at least once a week
   45.2% used it at least once a day


  The greater the frequency of exposure, the lower the cost per Impression

  Repeated Exposure

   55% of participants generally kept their promotional products for more than
    a year.
   22% of participants kept the promotional product that they had received for
    at least six months.
Impact, Exposure and Influence of Promotional
Products (contd.)

  Why Keep the Promotional Product
   75.4% of those who received a promotional product stated that
    they thought the item was useful
   20.2% kept the promotional product because they thought it was
    attractive


  Pass - Along Exposure
     Participants of the study were asked what they do with promotional
      products that they do not keep. 26% of participants reported that
      they give the item to someone else.
Clients Respond to Business Gifts

        A study by Wayne State University demonstrated that business
        gifts not only improved sales but also customer attitudes.

        Results were compared among three groups:
        a) The letter Group -a group that received a
            letter of thanks
        b) The Silver Group - those that received a
            letter plus a silver desk set (a $20 value)
        c) The Gold Group - those that received a
           letter plus a gold desk set (A $40 value)




A 1998 study by Wayne State University
Clients Respond to Business Gifts

   5.0
   4.5
   4.0
   3.5                                                         4.7

   3.0                                                  4.2
                                          3.7
   2.5                                                                       Satisfaction
                                   3.6
                    2.8                                                      Intent to Buy
   2.0        3.0
   1.5
   1.0
   0.5
   0.0
               Letter          Letter+ Silver Gift   Letter + Gold Gift

1 = Very Dissatisfied/Very unlikely to buy and 7 = Very Satisfied/Very likely to
                                      buy
Trade Shows

To promote traffic at its booth, an exhibitor sent invitations to
4900 trade show registrants. Registrants were further broken
down into smaller groups, each of which received from zero
to three gifts(before, at, and/or after the show).

The researchers measured booth traffic, post-show memory
of having received the invitation and goodwill toward the
company.




  A 1991 Study by Exhibit Surveys, Inc
Trade Shows
                       Booth Visitation Rates

25%


20%
                           %
                       76 ase
                      1 e
                         r
15%                  Inc

10%               11.6%


5%
                                            4.2%

0%
      Product + Offer for Mat ching   I nvit at ion Only
           I ncent i ve at Show
The use of promotional products in this study
increased:



 Booth visitation
 Remembrance of the invitation
 Feelings of goodwill
Improve Direct Mail Response Rates
                 with Promotional Products


    The use of promotional products in conjunction with a
     sales letter can make a significant difference in direct
     mail response rates.

    The use of promotional products can also improve a
     business’ effectiveness in converting leads to sales
     appointments.



    A 1992 study by Silver Marketing Group
Findings

  15%
  13%
  11%
   9%
   7%
   5%                                                         7.3%

   3%
                                         2.7%
   1%             1.8%
  -1%
            Sales Letter        Letter & Promotional Letter plus offer of
                                       Product       Promotional Product
                                                          Incentive
           * In terms of appointments secured
 The inclusion of a Promotional Product to a mail
  promotion increased the response rate by 50%

 The use of Promotional Products as an incentive
  to respond generated four times as many
  responses as a sales letter alone

The use of a Promotional Product as an incentive
 to respond reduced the cost per response by two-
 thirds.
Repeat Business

New customers who receive promotional products, on average,
return sooner and more frequently, and spend more money than
new customers who receive coupons. In two separate studies,
SMU researchers tested whether promotional products would
outperform coupons in the area of repeat business and sales.
Promotional product recipients spent 27% more than coupon
recipients and 139% more than welcome letter recipients over an
8-month period.

Promotional product recipients were also 49% more likely than
coupon recipients and 75% more likely than letter recipients to
return and patronize the business in each of the eight months
studied.

A 1994 Study by Southern Methodist University
Total 8-Month Spending


$250

$200      $219

$150                 $173

$100
                                  $92
 $50

 $0
       Promotional   Coupon   Sales Letter
         Product
Employee Awards and Incentives



In 1994 Baylor University randomly surveyed 1,500 people,
asking their opinions regarding employee awards and
incentives.

Survey recipients were asked to rate how most employees
felt about awards and incentives.




 A 1994 Study by Baylor University
The survey found that:


     Employees like awards and incentives
     Employees are motivated to win awards
     Employees work hard to win awards
     Employees encourage their co-workers to work
      toward awards and incentives.
Motivating through Incentives


   A 1999 survey by the Incentive Federation Inc., revealed that
    incentive programs are both highly effective as well as cost
    efficient.

   The survey was sent to 4,000 executives in a cross section of
    American Companies. Respondents were current users of
    merchandise and travel items for motivation/incentive
    applications.

   The study revealed that American businesses spend $23 billion
    annually on merchandise and travel for motivational use.



A 1999 Incentive Federation Study
How Incentives are Used
90%


80%


70%

            82%
60%


50%                                                     6 1%
                                66%

40%
                                                                                  48%

30%


20%


10%


0%
      Sales Incent iv es   Consumer / User         Non- Sales              Dealer I ncent iv es
                             Pr omot ions    Recognit ion/ Mot iv at ion
Percentage of Incentive Programs that Achieve
              Established Goals

  89.00%

  88.00%
                                                                   88.30%
  87.00%

  86.00%

  85.00%

  84.00%

  83.00%
                                        83.70%
  82.00%       83.10%

  81.00%

  80.00%
           Dealer Pr ogr ams   Consum er / User Pr ogr ams   Sales Pr ogr am s
Generate Customer Referrals Using
                Promotional Products


A 1993 study by Baylor University found that customers who
receive promotional products are more willing to provide leads
than customers who don’t receive promotional products.

Twenty Mary Kay consultants participated in a study where
half of them distributed promotional gifts to customers and the
other ten offered no promotional items to their customers. Both
groups then asked customers (200 in all) to refer names of
acquaintances.



  A 1993 Study by Baylor University
Findings

50%
45%
40%
      44%
35%
30%         35.8%
                                                 Gift
25%
                                                 No Gift
20%
15%
10%                           13.3%
                                      11.7%
5%
0%
      Referrals Per        Number of Customers
      Salesperson            giving Referrals
 Customers who received a promotional product were 14%
  more likely to provide leads than those who did not

 Sales people who gave promotional gifts to their customers
  received 22% more referrals than sales people who did not
  use promotional products

 40% of the salespeople who used gifts commented on how
  well the gifts were received by their customers
Build Customer Goodwill with
               Promotional Products

   Promotional products foster customer goodwill
    toward a company and its salespeople.

   A 1992 study by Baylor University, involved a
    textbook publisher sending 4000 educators
    either: 1) a pocket calculator plus a letter, 2) a
    lower priced highlighter pen plus a letter or 3) a
    letter only.



A 1992 study by Baylor University
Feelings of Goodwill
    Toward Company and Sales Representative

6
                                                        Scale:
                                                 1=negative/6=positive
5

4

3           3.22
                                  2.72
2
                                                             2.12

1

0
     More Expensive Gift   Less Expensive Gift          Sales Letter
         (Calculator)         (Highlighter)
The use of promotional products in this study resulted in:


   An increase in feelings of goodwill toward the company and its
    salespeople

   A more positive attitude among those who received the
    calculator than for those who received the less expensive
    highlighter pen

   On questions relating to the customers’ personal feelings
    toward the company and its sales representatives, customers
    who received the calculator scored 52% higher than the letter
    only group.
Dimensional Mailings

   The packaging of promotional products can evoke curiosity as well
    as an increase in direct mail response rates. A 1993 Baylor
    University study revealed that the use of dimensional mailers can
    significantly improve response rates over direct mail alone.

   For this study 3000 school administrators were divided into three
    groups and received either: 1) sales letter and sales literature, 2)
    sales letter, literature and a promotional product, 3) the sales letter,
    sales literature and promotional product but delivered in a box with
    a die-cut slot.




      A 1993 Baylor University study
Dimensional Direct Mail Response Rates

5%


4%


3%
                                                     3.3%

2%
                             2.1%
        1.9%

1%


0%
     Sales Letter   Letter and Promotional     Letter, Promotional
                            Product          Product & Dimensional
                                                   Packaging
Improve Response Rates to an Advertising
Campaign With Promotional Product Mailings

In a 1996 study PPAI helped a national tile distributor integrate the use
of direct mail and promotional products into a print advertising
campaign.

One group of subscribers received only the trade ad.

Other groups received a sales letter, a promotional product, or a
promotional product incentive along with the trade ad.


  1996 study by Dallas Marketing Group
Findings

10%
9%
                                                    9.55%
8%
7%
6%
5%
4%
3%                                4.20%
2%
                   2.30%
1%
       .70%
0%
      Trade Ad   Ad+Letter   Ad+ Stress Ball   Ad + Calculator
                                                  Incentive
SECTION D

CONCLUSION
The value of Promotional Products is in their ability to carry a
message to a well-defined audience. Because the products are
useful to and appreciated by the recipients, they are retained and
used, repeating the imprinted message many times without added
cost to the advertiser.

The information contained within this presentation will provide a
greater knowledge of promotional products, the industry and its
applications.
This information has been made available to you courtesy
of Promotional Products Association International and
Dynamic Image Marketing Systems, Inc.




For more Information contact:
Craig Cavanaugh
Casa del Mar
3910 Sorrento Valley Blvd. Suite 100
San Diego, CA 92121

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Power of Promotional Products

  • 1. The Power of Promotional Products Promotional Products Association International
  • 2. Table Of Contents Section A: Industry Information and Statistics Section B: Applications of Promotional Products Section C: Research Studies Section D: Conclusion
  • 4. What are Promotional Products? Items used to promote a product, service or company program, including advertising specialties, premiums, incentives, business gifts, awards, prizes, commemoratives and other imprinted or decorated items.
  • 5. How big is the Promotional Products Industry? . $19,440,837,547 Source: The PPAI 2007 Sales Volume Estimate
  • 6. Growth of Industry Sales (PPAI Sales Volume Estimates by Year) In Billions Of Dollars $19.44 $18.78 $18.01 20 $17.85 $17.31 18 $16.55 $16.34 $14.94 $15.62 16 $13.18 14 $11.88 12 $9.49 10 $8.04 $7.01 8 $6.22 $5.01$5.12 6 4 2 0 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007
  • 7. Buttons/Badges/ Ribbons 1.82% (2.26%) Clocks & Watches 2007 SALES BY Electronics 1.69% (1.74%) 1.62% (1.87%) PRODUCT CATEGORY (2006 Figures in parentheses) Stickers & Decals Food Personal 2.07% (2.58%) 1.75% 1.68% (1.91%) (1.86%) Games 2.21% (2.49%) Textiles 2.25% (2.05%) Wearables 30.71% Other 2.32% (30.78%) (2.34%) Housewares 2.35% (2.64%) Magnets 2.37% (2.23%) Automotive 2.48% (2.31%) Sporting Goods 2.57% (2.95%) Writing Instruments 10.39% (9.95%) Computers 3.31% (2.28%) Recognition/Awards/ Source: 2007 PPAI Product and Program Trophies/Jewelry Category Surveys 3.55% (3.56%) Bags 7.05% Calendars 5.51% (5.81%) (6.47%) Desk/Office/ Drinkware 6.32% Business (5.64%) Accessories 6.19% (6.28%)
  • 8. Top Buyers of Promotional Products by Industry  1. Education: schools, seminars  2. Financial: banks, credit unions, brokers  3. Not-for-profit: (e.g. charities, churches)  4. Health care: hospitals, nursing homes, clinics, pharmacies  5. Construction: building trades, building supplies  6. Trade, professional associations and civic clubs  7. Real Estate: agents, title companies  8. Government: public offices, agencies, political candidates  9. Professional: doctors, lawyers, CPAs, architects, etc.  10. Restaurants and bars (2007 Top Buyers study)
  • 9. SECTION B APPLICATIONS OF PROMOTIONAL PRODUCTS
  • 10. Safety Other Education/Incentive 2.73% (1.84%) Marketing Research 2.78% (3.04%) 1.53% (1.36%) 2007 SALES BY Employee Service PROGRAM Awards 5.44% (5.43%) Employee Relations & Events CATEGORY 13.80% (8.46%) (2006 in parentheses) New Product/ Service Introduction 5.78% (5.29%) Brand Awareness 12.84% (8.87%) Dealer Distributor Programs 6.16% (7.73%) Internal Promotions Trade Shows 6.30% (3.47%) 10.68% (11.36%) Customer Referral 6.76% (2.33%) Public Relations New Customer/Account 7.05% (8.75%) Not-For-Profit Generation 9.98% (7.61%) Programs 8.16% (5.89%) Source: 2007 PPAI Product and Program Category Surveys Note: (Business Gifts as a category has been eliminated in 2007)
  • 11. Advantages of Using Promotional Products  Flexible  Tangible and long-lasting  Impact easily measured  Higher perceived value  Complements targeted marketing  Complements other advertising media
  • 13. Promotional Products – A Key Ingredient to Integrated Marketing In a study conducted in a controlled environment by researchers at Louisiana State University and University of Texas at San Antonio researchers explored:  Effectiveness of promotional products when compared to other traditional forms of advertising such as television and print  Synergistic effects of promotional products when used along with these other media A 2006 Study by Louisiana State University and University of Texas at San Antonio
  • 14. Promotional Products – A Key Ingredient to Integrated Marketing (Contd.)  Seven groups of people were exposed to advertising for a new pizza product via the three mediums, namely, television, print and promotional products These groups were:  Group 1: TV Only (control group)  Group 2: Print Only (control group)  Group 3: TV-Print (control group)  Group 4: Promotional Product (Experimental group)  Group 5: TV-Promotional Product (Experimental group)  Group 6: Print-Promotional Product (Experimental group)  Group 7: TV-Print-Promotional (Experimental group) A 2006 Study by Louisiana State University and University of Texas at San Antonio
  • 15. Promotional Products – A Key Ingredient to Integrated Marketing (Contd.) In particular, the questions in the study measured the following:  Advertisement credibility  Attitudes toward product, advertisement or promotional product  Product purchase intention  Referral value  Impressions of the advertisement  Perceptions about the product A 2006 Study by Louisiana State University and University of Texas at San Antonio
  • 16. Promotional Products – A Key Ingredient to Integrated Marketing (Contd.) When comparing the effectiveness of promotional products with television and print, findings revealed:  While the print ad came in first overall, the promotional product outperformed television across the board.  Respondents preferred advertising through a promotional product to the television ad in terms of their: - Positive attitudes toward the ad (41% to 18%), - Positive attitude toward the product (20% to 16%), - Message credibility (54% to 33%) - Purchase intent (25% to 17%) - Referral value (26% to 16%)  Adding a promotional product to the media mix generated favorable attitudes toward the ad in all cases (up to 44%) A 2006 Study by Louisiana State University and University of Texas at San Antonio
  • 17. Promotional Products – A Key Ingredient to Integrated Marketing (Contd.) When examining the synergistic effects of promotional products when used along with other media, findings of the study revealed:  Integrating a promotional product with television and print ads increased referral value as well as credibility of the message  Groups who were exposed to promotional products tended to rate the advertising message more positively than those groups not exposed to a promotional product A 2006 Study by Louisiana State University and University of Texas at San Antonio
  • 18. Promotional Products’ Impact on Brand/ Company Image  An experimental study Overall Image conducted by Georgia Southern University shows 5.5 5 that recipients of promotional 4.5 products have a significantly 4 3.5 more positive image of a 3 company than those who do 2.5 not receive promotional 2 1.5 products. 1 0.5 0  For the study, the Product No Product researchers selected, as the Image Uniqueness test company, a restaurant Perception Lunch Patronage Likelihood located in a college town a Dinner Patronage Likelihood few miles from a university campus. A 2005 Study by Georgia Southern University
  • 19. Promotional Products’ Impact on Brand/ Company Image (contd.) Likelihood To Recommend The Business  The group receiving the 3.2 promotional product was 3 significantly more likely to recommend the business to 2.8 others than the group that 2.6 received nothing. 2.4 2.2 2 Product No Product
  • 20. Promotional Products’ Impact on Brand/ Company Image (contd.) Perception Of The Business As Reflected By Positive Comments  The group receiving the About The Company promotional product had a more positive image as 1.2 evidenced in their 1 comments about the 0.8 company than the non- 0.6 recipient control group. The difference was 0.4 statistically significant. 0.2 0 Product No Product
  • 21. Promotional Product Incentives Produce Valuable Referrals From Satisfied Customers  Accompanying a request for referrals, an offer of a 0.05 promotional product incentive 0.045 4.80% 4.80% or an offer of a promotional 0.04 product incentive and 0.035 eligibility in a sweepstakes 0.03 drew as many as 500 percent 0.025 more referrals than an appeal 0.02 letter alone. 0.015 0.80% 0.01 0.005 0%  Offers of promotional product 0 incentives are likely to be substantially more effective Appeal Letter alone than enclosing free Letter plus free promotional product promotional products with an Letter + promotional product incentive for referral appeal letter. Letter + promotional product incentive + sweepstakes A 2005 Study by Louisiana State University and Glenrich Business Studies
  • 22. Effectiveness of Promotional Products at Tradeshows PERCENT OF COMPANIES THAT  71.6% of attendees who REMEMBERED THE NAME OF THE COMPANY received a promotional product remembered the 80.00% 71.6% name of the company that 70.00% gave them the product 60.00%  76.3% of attendees had a 50.00% Yes favorable attitude toward 40.00% 28.4% No the company that gave 30.00% them the product 20.00% 10.00% 0.00% A 2003 Study by Georgia Southern University
  • 23. Increase Booth Traffic with Promotional Products 45% Are Pre-show mailings with 41% 40% Promotional Product Offerings 36% 35% More Effective in Increasing Booth Traffic Than Mailings Without? 30% 23% 25%  Including a promotional product with a 20% pre-show mailing or an offer of a promotional product increases the 15% likelihood of an attendee stopping by a tradeshow booth 10%  As a general rule, promotional products 5% of greater value generate more sales leads than products of lower value 0% Mailer Only Mailer with Mailer with T- Magnet shirt Offer A 2004 study by Georgia Southern University
  • 24. Impact, Exposure and Influence of Promotional Products Reach: Recall:  76.1% of participants could recall the  71% of business travelers name of the advertiser on the promotional randomly surveyed at DFW product that they received in the past 12 Airport reported receiving a months promotional product in the  In comparison only 53.5% of last 12 months participants could recall the name of an advertiser they had seen in a magazine or  33.7% of this group had the newspaper in the previous week. item on their person - a 80.00% coveted location for 70.00% 76.10% advertising 60.00% 50.00% 53.10% 40.00% 30.00% 20.00% 10.00% A 2004 Study by L.J Market Research 0.00% Print Media Promotional Products
  • 25. Impact, Exposure and Influence of Promotional Products (contd.) Impression of the Advertiser  52% of participants in the study did business with the advertiser after receiving the promotional product.  Of those who had not done business with the advertiser that gave them the product, almost half stated that they were more likely to do business with the company that gave them the item  52.1% of participants reported having a more favorable impression of the advertiser since receiving the item.
  • 26. Impact, Exposure and Influence of Promotional Products (contd.) Frequency of Exposure/Lower Cost Per Impression  73% of those who used the promotional product that they had received stated that they used it at least once a week  45.2% used it at least once a day The greater the frequency of exposure, the lower the cost per Impression Repeated Exposure  55% of participants generally kept their promotional products for more than a year.  22% of participants kept the promotional product that they had received for at least six months.
  • 27. Impact, Exposure and Influence of Promotional Products (contd.) Why Keep the Promotional Product  75.4% of those who received a promotional product stated that they thought the item was useful  20.2% kept the promotional product because they thought it was attractive Pass - Along Exposure  Participants of the study were asked what they do with promotional products that they do not keep. 26% of participants reported that they give the item to someone else.
  • 28. Clients Respond to Business Gifts A study by Wayne State University demonstrated that business gifts not only improved sales but also customer attitudes. Results were compared among three groups: a) The letter Group -a group that received a letter of thanks b) The Silver Group - those that received a letter plus a silver desk set (a $20 value) c) The Gold Group - those that received a letter plus a gold desk set (A $40 value) A 1998 study by Wayne State University
  • 29. Clients Respond to Business Gifts 5.0 4.5 4.0 3.5 4.7 3.0 4.2 3.7 2.5 Satisfaction 3.6 2.8 Intent to Buy 2.0 3.0 1.5 1.0 0.5 0.0 Letter Letter+ Silver Gift Letter + Gold Gift 1 = Very Dissatisfied/Very unlikely to buy and 7 = Very Satisfied/Very likely to buy
  • 30. Trade Shows To promote traffic at its booth, an exhibitor sent invitations to 4900 trade show registrants. Registrants were further broken down into smaller groups, each of which received from zero to three gifts(before, at, and/or after the show). The researchers measured booth traffic, post-show memory of having received the invitation and goodwill toward the company. A 1991 Study by Exhibit Surveys, Inc
  • 31. Trade Shows Booth Visitation Rates 25% 20% % 76 ase 1 e r 15% Inc 10% 11.6% 5% 4.2% 0% Product + Offer for Mat ching I nvit at ion Only I ncent i ve at Show
  • 32. The use of promotional products in this study increased:  Booth visitation  Remembrance of the invitation  Feelings of goodwill
  • 33. Improve Direct Mail Response Rates with Promotional Products  The use of promotional products in conjunction with a sales letter can make a significant difference in direct mail response rates.  The use of promotional products can also improve a business’ effectiveness in converting leads to sales appointments. A 1992 study by Silver Marketing Group
  • 34. Findings 15% 13% 11% 9% 7% 5% 7.3% 3% 2.7% 1% 1.8% -1% Sales Letter Letter & Promotional Letter plus offer of Product Promotional Product Incentive * In terms of appointments secured
  • 35.  The inclusion of a Promotional Product to a mail promotion increased the response rate by 50%  The use of Promotional Products as an incentive to respond generated four times as many responses as a sales letter alone The use of a Promotional Product as an incentive to respond reduced the cost per response by two- thirds.
  • 36. Repeat Business New customers who receive promotional products, on average, return sooner and more frequently, and spend more money than new customers who receive coupons. In two separate studies, SMU researchers tested whether promotional products would outperform coupons in the area of repeat business and sales. Promotional product recipients spent 27% more than coupon recipients and 139% more than welcome letter recipients over an 8-month period. Promotional product recipients were also 49% more likely than coupon recipients and 75% more likely than letter recipients to return and patronize the business in each of the eight months studied. A 1994 Study by Southern Methodist University
  • 37. Total 8-Month Spending $250 $200 $219 $150 $173 $100 $92 $50 $0 Promotional Coupon Sales Letter Product
  • 38. Employee Awards and Incentives In 1994 Baylor University randomly surveyed 1,500 people, asking their opinions regarding employee awards and incentives. Survey recipients were asked to rate how most employees felt about awards and incentives. A 1994 Study by Baylor University
  • 39. The survey found that:  Employees like awards and incentives  Employees are motivated to win awards  Employees work hard to win awards  Employees encourage their co-workers to work toward awards and incentives.
  • 40. Motivating through Incentives  A 1999 survey by the Incentive Federation Inc., revealed that incentive programs are both highly effective as well as cost efficient.  The survey was sent to 4,000 executives in a cross section of American Companies. Respondents were current users of merchandise and travel items for motivation/incentive applications.  The study revealed that American businesses spend $23 billion annually on merchandise and travel for motivational use. A 1999 Incentive Federation Study
  • 41. How Incentives are Used 90% 80% 70% 82% 60% 50% 6 1% 66% 40% 48% 30% 20% 10% 0% Sales Incent iv es Consumer / User Non- Sales Dealer I ncent iv es Pr omot ions Recognit ion/ Mot iv at ion
  • 42. Percentage of Incentive Programs that Achieve Established Goals 89.00% 88.00% 88.30% 87.00% 86.00% 85.00% 84.00% 83.00% 83.70% 82.00% 83.10% 81.00% 80.00% Dealer Pr ogr ams Consum er / User Pr ogr ams Sales Pr ogr am s
  • 43. Generate Customer Referrals Using Promotional Products A 1993 study by Baylor University found that customers who receive promotional products are more willing to provide leads than customers who don’t receive promotional products. Twenty Mary Kay consultants participated in a study where half of them distributed promotional gifts to customers and the other ten offered no promotional items to their customers. Both groups then asked customers (200 in all) to refer names of acquaintances. A 1993 Study by Baylor University
  • 44. Findings 50% 45% 40% 44% 35% 30% 35.8% Gift 25% No Gift 20% 15% 10% 13.3% 11.7% 5% 0% Referrals Per Number of Customers Salesperson giving Referrals
  • 45.  Customers who received a promotional product were 14% more likely to provide leads than those who did not  Sales people who gave promotional gifts to their customers received 22% more referrals than sales people who did not use promotional products  40% of the salespeople who used gifts commented on how well the gifts were received by their customers
  • 46. Build Customer Goodwill with Promotional Products  Promotional products foster customer goodwill toward a company and its salespeople.  A 1992 study by Baylor University, involved a textbook publisher sending 4000 educators either: 1) a pocket calculator plus a letter, 2) a lower priced highlighter pen plus a letter or 3) a letter only. A 1992 study by Baylor University
  • 47. Feelings of Goodwill Toward Company and Sales Representative 6 Scale: 1=negative/6=positive 5 4 3 3.22 2.72 2 2.12 1 0 More Expensive Gift Less Expensive Gift Sales Letter (Calculator) (Highlighter)
  • 48. The use of promotional products in this study resulted in:  An increase in feelings of goodwill toward the company and its salespeople  A more positive attitude among those who received the calculator than for those who received the less expensive highlighter pen  On questions relating to the customers’ personal feelings toward the company and its sales representatives, customers who received the calculator scored 52% higher than the letter only group.
  • 49. Dimensional Mailings  The packaging of promotional products can evoke curiosity as well as an increase in direct mail response rates. A 1993 Baylor University study revealed that the use of dimensional mailers can significantly improve response rates over direct mail alone.  For this study 3000 school administrators were divided into three groups and received either: 1) sales letter and sales literature, 2) sales letter, literature and a promotional product, 3) the sales letter, sales literature and promotional product but delivered in a box with a die-cut slot. A 1993 Baylor University study
  • 50. Dimensional Direct Mail Response Rates 5% 4% 3% 3.3% 2% 2.1% 1.9% 1% 0% Sales Letter Letter and Promotional Letter, Promotional Product Product & Dimensional Packaging
  • 51. Improve Response Rates to an Advertising Campaign With Promotional Product Mailings In a 1996 study PPAI helped a national tile distributor integrate the use of direct mail and promotional products into a print advertising campaign. One group of subscribers received only the trade ad. Other groups received a sales letter, a promotional product, or a promotional product incentive along with the trade ad. 1996 study by Dallas Marketing Group
  • 52. Findings 10% 9% 9.55% 8% 7% 6% 5% 4% 3% 4.20% 2% 2.30% 1% .70% 0% Trade Ad Ad+Letter Ad+ Stress Ball Ad + Calculator Incentive
  • 54. The value of Promotional Products is in their ability to carry a message to a well-defined audience. Because the products are useful to and appreciated by the recipients, they are retained and used, repeating the imprinted message many times without added cost to the advertiser. The information contained within this presentation will provide a greater knowledge of promotional products, the industry and its applications.
  • 55. This information has been made available to you courtesy of Promotional Products Association International and Dynamic Image Marketing Systems, Inc. For more Information contact: Craig Cavanaugh Casa del Mar 3910 Sorrento Valley Blvd. Suite 100 San Diego, CA 92121