Telus Analyst Briefing mobile security and managed mobility sept 2012 v6 gc ss

Analyst
Briefing
September, 2012
Graham Chalk
Sr. Product Manager

Managed
Mobility
Services
(MMS)

3
The Future Friendly Enterprise is our brand promise to
large businesses across Canada and highlights our
commitment to collaborate with customers to deliver
the right solutions to businesses with complex
technology needs.

4
What Guides Us: The Trends
 Trends and technological innovations that are revolutionizing
the way employees work – and the way customers expect
their services to be delivered
– Consumerization of IT
– Changing Work Styles
– Beyond the Firewall
– Changing Customer Expectations
These trends are inextricably linked to our customers’ success
and therefore drive our enterprise strategy. We MUST, therefore,
keep them top-of-mind as we evolve

5
Enterprise Trends – Linkage to Mobility
Enterprise Trends Linkage to Mobility Trends
1. Consumerization of IT  Growth of Bring-Your-Own-Device programs
2. Changing workstyles  Growth of Mobile / Work-at-home workers
3. Beyond the firewall  Minimizing risk of data loss on Mobile devices
4. Changing customer
expectations
 Growing importance of Mobile user support

6
Enterprise Mobile Trends
Tablet / New
Smartphone
growth
Bring-Your
Own-Device
BYOD
&
CYOD
Mobile
Device
Application
growth
Mobile
Device
Control &
Security

7
Trend: Tablet & New Smartphone growth
Apple (Q4 2011): More iPads were sold than any single manufacturer
sold PC’s. 65% year-over-year (‘10-’11) growth in B2B markets.
Business Impact:
 End user device choice =
Happy productive employees
 Mounting cost of IT / Help
Desk staff training / retaining
Business Issue:
 Employee satisfaction /
productivity a key priority
 Lack of IT / Help Desk
experience with new
devices like iPhone / iPad
TELUS Managed Mobility Services (MMS)
 Help Desk supports new mobile devices, including iOS, Android, Windows
 Managing the mobile platforms that support these devices

8
Trend: Consumerization & BYOD
Fact: Majority of Enterprise employees are using their own
technology for work purposes.
Business Impact:
 Executive (iPad / iPhone)
trickle down effect
 Most Enterprises still have
BYOD questions including:
 Which devices?
 Who’s responsible?
 Who pays?
 How to minimize risk?
 How to deliver support?
 How to control costs?
Business Issue:
 How to approach
BYOD/CYOD in the
Enterprise
 Which flavor of BYOD is
the best fit for a given
Enterprise
 Help you build an Enterprise Mobility
Program (EMP) including:
 Current state assessment
 MDM evaluation / recommendation
 Mobile policy development
 BYOD program design

9
Trend: Bring-Your Own-Device (BYOD) con’t
Fact: IT’s workload increases significantly as employees bring their
own devices to work.
Business Impact:
 BYOD could be chaotic
 Right technologies selected?
 Integrated processes?
 People trained / retained?
 Corporate & personal liability
 Policy & Process to wipe device
 BYOD is bigger than you think,
incomplete plan = cost overruns
Business Issue:
 IT without a BYOD plan:
 Managing the technology
 Building the processes
 Hiring experienced people
 Concern with corporate &
personal data on one device
 IT / Finance require budget
certainty for new projects
 Help design the technology, policy, procedures, and bus. case for BYOD
 Offload the burden and security risks to manage it from E2E.

10
Trend: Mobile Device Application Growth
Fact: Majority of IT priorities are now related to increased SmartPhone
adoption and/or mobile application support
Business Impact:
 Right apps for right users will
increase mobile productivity
 Risks, if apps not controlled
 User access to apps
 Apps data out in the wild
 Complexity of IT compounding
 More devices, platforms, apps
 Growth of BYOD.
Business Issue:
 How do we harness the
value of mobile apps?
 If we go BYOD, won’t
users have access to
personal and corporate
apps on one device?
 Ensure right apps are preloaded and setup for users, right out of the box
 Ensure users can only access permitted apps by leveraging your MDM

11
Trend: Mobile Device Control & Security
TELUS / Vox Mobile research (2012): 17% of Enterprise have MDM in
place, while 83% are still budgeting / learning / evaluating MDM.
Business Impact:
 Balance: IT control & risk to
org with user productivity
 Enterprise IT / Help Desk
skills / resources to manage
MDM + support users
 Should Enterprise focus on
more strategic projects?
Business Issue:
 New IT definition
required for “control”
on multiple platforms
 New MDM platforms
are new technologies -
require significant
Enterprise investment
 Monitor manage your MDM servers allowing you to focus on business
 Help Desk agents trained on latest MDMs ensuring user productivity
*Note: Basic MDM control / security includes: device password enforcement, device wipe / lock, inventory management, jailbreak detection

12
Trend: Mobile Device Control & Security con’t
TELUS Rotman study (2011): Loss of a phone containing corporate data is
the top ranked Enterprise security concern.
Business Impact:
 Enterprise must balance
technology + people + process
 More than MDM. Consider:
 Policy development / compliance /
enforcement / management
 Data loss prevention policy &
process from lost / stolen devices
 Network access policy & process
(who has access to what)
 Data privacy policy & process
(corp. data on personal devices)
Business Issue:
 More focus than ever on
securing mobile devices
 MDM = basic IT control
and mobile security*
 If we go BYOD, won’t
users have access to
personal and corporate
data on one device?
*Note: Basic MDM control / security includes: device password enforcement, device wipe / lock, inventory management, jailbreak detection

13
Enabling “IT to be the new Department of YES!”
 More end-user choice - More device choice, including iOS and Android
 Cost control – More cost-effective options for managing Mobile platforms
 Operational efficiency - More efficient processes that are fully compliant
 Risk reduction - Reduce the security risk and offload the IT burden

14 - TELUS Restricted and Confidential
TELUS Enterprise Solutions approach to Managed Mobility
Support (appropriate support levels by end-user
segment)
Security (policy management, network access
controls, data loss prevention, data privacy)
Policy development (usage agreement, legal
compliance, approved devices, TCO controls)
Technology alignment (MDM) and device choice
(device types, device quantities, services, data)
End-user segmentation (job criticality, location,
time sensitivity)
A Balanced Approach
Technology
Process + People
People
Technology + People
Process + People

15
Why TELUS partnered with Vox Mobile
Focused on IT for mobility
 TELUS’ 20 years experience as a trusted provider of Managed Services
 Complement of Vox Mobile’s 7+ years, MDM vendor agnostic approach,
and focus on IT for mobility
Enterprise mobility experience
 Vox Mobile’s proven Enterprise Mobility Program (EMP) and blueprint
 Over 1000 MDM implementations, management of over 100,000 mobile
devices and 900 mobile platform servers, and 85% FCR for helpdesk
Recognized MMS provider
 Vox Mobile ranked by Gartner as one of only 12 global experts in
managed mobility, 2nd highest rating “product viability”
Together we have the experience, facilities and systems to deliver
managed mobile solutions for enterprises with complex needs

What are Managed Mobility Services?
 Clear answers
 Freedom to focus
 Tools you can use
MMS Advise™
Which MDM do I choose? How do we do BYOD? Is
our corporate data at risk? How will we know?
MMS Acquire™
I don’t want to be a mobile phone order shop. Isn’t
there a tool our employees could use themselves?
MMS Adapt™
How do I get the right device to the right person with
everything they need already on it?
MMS Administer™
It’s hard to maintain the Technical expertise. I wish
someone could just manage our MDM server for us.
MMS Assist™
How will we keep up if we go BYOD? There are so
many devices for our Help Desk to support.
MMS Analyze™
How do we make sense of all our mobility expenses?
Finance wants to break it down to the user level.

TELUS MMS, powered by Vox Mobile
A complete selection of individual yet integrated modules customized to
an Enterprise client’s (500+ employees) unique needs:
 MMS Advise : Analysis of your needs & an enterprise-wide strategy
 MMS Acquire: Custom portal to funnel all purchases through a single interface
 MMS Adapt : Configuration and set-up of devices before delivery
 MMS Administer: 24/7 monitoring and management of your mobile servers
 MMS Assist : 24/7 single point of contact Help Desk for issues and requests
 MMS Analyze : Comprehensive expense management services

TELUS MMS Overview - 3 phases
We assume all the tasks and activities
associated with managing your enterprise’s
mobile devices from procurement to payment.
6 individual yet integrated modules
delivered over 3 phases:
 Strategic Analysis - A structured fast-track
engagement analyzes your current mobile needs,
provides options and recommends solution.
 Program Implementation - A fully managed
implementation program, from identifying user
requirements to provisioning platforms.
 Ongoing Management - A 24/7 single point of
contact for all your mobile needs to optimizing
mobile server performance and managing invoices.

TELUS MMS Overview - MMS Advise™
MODULE YOUR CHALLENGES WHAT WE DELIVER
MMS
Advise™
 Employees want more mobile
device choice, but IT isn’t sure
how to best deliver it
 IT trying to select an MDM
platform, but lack the expertise
 Enterprise lacks an end-to-end
Mobile IT strategy
 Analysis of your current
needs: user segments, policy,
process, devices, MDM
platform, applications, support.
 End-to-end mobile solution
strategy to begin the
transformation

TELUS MMS Overview - MMS Advise™
Enterprise Mobility Workshop:
 Jump Start your Enterprise Mobility Program (EMP) with a
series of workshops designed to set your strategy and objectives.
 Choice of workshops specific to your needs: Tablets, Mobile
applications, Risk assessment, and BYOD (Bring Your Own
Device).
Transformation and Design (T&D):
 Collaboration with your operational teams to assist you in
building an Enterprise Mobility Program (EMP) including one or
more of:
 Current state assessment
 MDM platform evaluation and recommendation
 Mobile policy and policy communications plan
 Mobile risk assessment
 Mobile program blueprint & roadmap
 BYOD program design

TELUS MMS Overview - MMS Acquire™
MMS
Acquire™
 Inefficient processes for
mobile device Moves / Adds /
Changes / Deletions (MACD)
 Lack of MACD service levels
(e.g. guaranteed response
time for request completion)
 Too many points contact for
service and support
 Dedicated portal to funnel your
purchases and service requests
through a single interface
 Process to enforce corporate
policies, determine eligibilities
and provide enhanced reporting
 Coordination by TELUS across
different systems / providers

TELUS MMS Overview - MMS Adapt™
MMS
Adapt™
 New mobile devices are
not setup / ready for users
out of the box
 IT requires that certain
applications are only
available for certain users
 Lack of resources /
expertise for end-to-end
device deployments
 Policy enforcement to get right
device / apps to right employee
 Management of large scale mobile
device deployments
 End-to-end deployment expertise
including procurement, provisioning,
configuration, bundling, shipping
and support

TELUS MMS Overview - MMS Administer™
MMS
Administer™
 Lack of expertise with new
mobile platform technology
 Limited operating / capital
budgets to grow IT
 Desire for IT department to
focus on more strategic
initiatives
 24/7 monitoring / incident ticketing
for 1 of 8 leading MDMs
 MDM server management**
including proactive implementation
of updates, patches, bug fixes
 Cloud based or on-site solutions
that ensure optimal performance
and deliver the security you require
Combining TELUS MMS Administer with
TELUS Hosting capabilities provides a complete outsourced solution.

TELUS MMS Overview - MMS Assist™
MMS
Assist™
 Too many points of contact
for service and support
(both IT and users)
 Support / Operations
unable to handle the
support calls related to
expanding device and
services market
 24/7 SPOC Help Desk supporting
all your mobile users and devices
 Dedicated toll-free number that
can be integrated with your current
support desk IVR
 Agents trained on the latest
technologies and internal processes
used by your organization
Customer Policies
Resources & Processes
Diverse Knowledge

TELUS MMS Overview - MMS Analyze™
MMS
Analyze™
 Enterprise mobile usage
costs not broken down to
the user level
 Incomplete view of mobile
spending not allowing
Enterprise to make more
informed business
decisions
 Comprehensive wireless expense
management service to analyze
your mobile usage with TELUS
making changes on your behalf
 Enterprise-wide view of mobility
spending across carriers
 Analysis and reporting to reduce
costs and optimize spending

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For more information
www.telus.com/mms

Mobile Layers
Policy
Policy
Policy
Policy
Process
Process
Process
Process
Internet / Cloud
(external / internal requirements)
Infrastructure
(wire and wireless network, corporate and legacy systems)
Application
(web apps, APIs, certificates, interfaces with corporate systems)
Device Management
(smart phones, tablets, laptops, MDM systems)
End user
(Profiles, registration, access)
Corporate Data
Corporate Data
CorporateData
CorporateData

Telus Analyst Briefing mobile security and managed mobility sept 2012 v6 gc ss

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