3. Positive Vs Negative Feedback Positive The restaurant is good Good location and nearby tourists attractions Negative Expensive price Horrible and rude staff Not advised for a single women to stay at the hotel
5. The hotelisnice Friendly staff Offering good sevices Nice retaurant Negative Rooms are noisy Unique negativereview on the review page Positive Positive Vs Negative Feedback
7. Positive Welcoming staff Good location Nice decors Renovatedrooms The Wi-Fi workswell Negative High price The AC isnoisy Rooms are noisytoo Expensive parking Old fashioned services and staff as well Positive Vs Negative Feedback
9. Positive Excellent Staff and veryfriendly Welllocate, safe and comforatable Negative Rooms are toosmallwhereasitis a four * hotel High rate Strongsmell of paint Positive Vs Negative Feedback
11. Positive Perfect service Nice staff Good location Negative Small room compared to price High price Noisy rooms Positive Vs Negative Feedback
12. Recommendation As a hotelier’s point of view, I would contact the concernedcustomer and askhimwhat the hotelcould do to improve the service and turnitintosomething positive A way to capitalize on potitive impression is to solve main problemswhich are the size of the room and prices. Suchproblems are not hard to manage, soitis good to create a online review site and monitor complains by answering to clients I would correct negative impression of the hotel by engagingcustomer and build trust between us.
