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Sit down, shut up and listen

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Sit down, shut up and listen

  1. 1. ® SIT DOWN, SHUT UP AND LISTEN WHY ACTIVE LISTENING COULD BE THE MOST IMPORTANT SKILL IN YOUR TOOLBOX
  2. 2. ® • Discover the real reason behind requirements or change requests • Resolve communication problems between peers or the customer • Avoid misunderstandings • Sell that project to senior leadership Active Listening What sets you apart from others
  3. 3. ®
  4. 4. ®
  5. 5. ® Listening is Easy…Right? Listening 45% Speaking 30% Reading 16% Writing 9%
  6. 6. ® Distractions
  7. 7. ® Most people do not listen with the intent to understand; they listen with the intent to reply. - Stephen Covey
  8. 8. ® Active Listening Helps With: Understanding Learning Gaining Information Building Trust
  9. 9. ® Sit Down ListenShut Up Become a Better Active Listener:
  10. 10. ® Sit Down (Non-Verbal)
  11. 11. ® Shut Up (Pause)
  12. 12. ® Listen (Understand)
  13. 13. ® Gain Trust Reciprocated by Others Solve Problems Improve Productivity Payoffs of Active Listening:
  14. 14. ® Ways to Increase Your Active Listening • Observe Others • Look for Listening Workshops • Books/Audiobooks • Madelyn Burley-Allen: Listening the Forgotten Skill • Mark Goulston: Just Listen Sit Down Shut Up Listen
  15. 15. ® “We have two ears and one mouth, so we should listen more than we say” - Zeno of Citium
  16. 16. ® THANK YOU Chanthaphonea@uberether.com https://www.linkedin.com/in/andrewchanthaphone/ Andrew Chanthaphone Solution Catalyst

Notes de l'éditeur


  • Talk about the two main distractions
    1.Man what’s for lunch today? Is she done yet? I already know the answer
    2. (Pull out your phone) Oh what’s on twitter? The the nats fire rizzo yet? (add a big smile at end of that)
  • <be silent to 5 seconds, let it martinate>
  • Understand – Ensure you got everything the person said
    Example, I worked with a CO at a bank and was told why the bank is not allowed to send information from their IT dept in the USA to Luxembourg due to their internet laws
    Learn – Learn a new or existing process, maybe a new problem
    Example, understanding why offshore contractors required a different user prefix
    Information – is power
    Trust - #1 thing is to gain trust from your stakeholder – they will open up to you more
  • Citium is pronounced Kee T um

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