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The Generations of Digital governance : From Paper to Robots

  1. The Generations of Digital Governance: From Paper to Robots Yannis Charalabidis Professor, Digital Governance University of the Aegean
  2. Your invited speaker, in one slide • Born in Athens, origin from the island Samos, Greece • Electrical & Computer Engineer (BSc/Msc), PhD in complex information systems, National Technical University of Athens • Trained in Entrepreneurship Development at UC Berkley and U Amsterdam • A certified professional coach, specializing in mentoring students and startupers Since 10 years old, I am having fun: • 10 years a part-time employee in the family business (B2B liquor store) • 10 years a researcher in R&D projects for businesses and governments • 10 years a manager in the software industry, at SingularLogic (Greece, The Netherlands, Poland, US, India and the world). • 10 years a professor at University of the Aegean, teaching and researching on digital governance and innovative entrepreneurship (while wandering around the world) Am I getting old ? • 2016: The 8th most prolific scholar on digital governance, worldwide • 2018: Among the 100 most influential people on digital governance, worldwide
  3. Rules of the game, for today • My aim for today: to help you learn one and question ten things … • Have a question ? 1. You can put it in the chat, I will see while I speak 2. If relevant and burning, you take the floor and ask in person 3. You must all have one question for the discussion, at the end. • Relax and enjoy !
  4. Part A: The Basics
  5. Definition - #1 Digital (or Electronic) Governance refers to the utilization of Information and Communication Technologies (ICT’s), by Public Administration at National or Local Level, aiming at providing high quality digital public services to citizens and businesses (Wikipedia)
  6. Question - #1 How do you define “high quality” in services provided by the state ? (write in the chat) Speed Accuracy One Stop 24 X 7 No discrimination No need to store paper, as a citizen No need to remember … (proactive service provision)
  7. The 5 automation levels of digital services Level Level 0: No information on the service online Level 1: I can only find information online Level 2 : Can find information and forms online. Level 3: I can only apply for the service online Level 4: Fully digital, one stop, one second Level 5: Service starts by its own, is pre- completed for citizens Paper 100% 90% 70% 30% 0% 0%
  8. The 20 most important Public Services – 12 for citizens Service Service Orientation Providing Administration Cluster Target Level Income Tax Citizens Central Income Generating 5 Job Search Citizens Central / Local Returns 5 Social Security Benefits Citizens Central Returns 5 Personal Documents Citizens Central Permits & Licenses 5 Car Registration Citizens Central Registration 4 Application for Building Permission Citizens Local Permits & Licenses 4 Health-related Services Citizens Central Returns 4 Declaration to the Police Citizens Central / Local Returns 4 Public Libraries Citizens Central / Local Returns 4 Birth, Marriage and Death Certificates Citizens Local Registration 5 Enrolment in Higher Education Citizens Central Permits & Licenses 5 Announcement of Moving Citizens Local Registration 4 Level 4: Fully digital, one stop, one second Level 5: Starts by its own, is pre-completed for me Level 1-2: I can only find information, online Level 3: I can only apply for the service online
  9. Service Service Orientation Providing Administration Cluster Target Level Registration of a New Company Businesses Central / Local Registration 4 Custom Declaration Businesses Central Income Generating 5 Environment-related Permits Businesses Local Permits & Licenses 4 Value Added Tax (VAT) Businesses Central Income Generating 5 Public Procurement Businesses Central Returns 4 Social Contribution for Employees Businesses Central Income Generating 5 Corporate Tax Businesses Central Income Generating 5 Data Submission to Statistical Office Businesses Central Registration 5 The 20 most important Public Services – 8 for businesses Level 4: Fully digital, one stop, one second Level 5: Starts by its own, is pre-completed for me Level 1-2: I can only find information, online Level 3: I can only apply for the service online
  10. Question - #2 Are services enough ? What else do you need from your government or your municipality ? (write in the chat) Transparency (I want to know what they do) Participation (I want my opinion to be heard) Collaboration (I want to contribute my ideas, too) Voting (e-voting) ----- think deeper ----- I want “them” to make the right decisions / (evidence based-decision making)
  11. Definition - #2 Digital Governance is the social phenomenon, in which (a) the provision of services by the state to citizens and businesses, (b) the collaboration between administrations and citizens, (c) the decision-making and policy development, and the overall operation of the Public Sector, and mainly performed by digital means (Government 3.0 definition /
  12. Funtime: Let’s go Aegean Watch the Video for the University of the Aegean (2 min)
  13. Part B: Beyond the Basics
  14. Let’s go back in time, in an island … Samos Summit 2010 – 2020 : Ten years of partnership More than 500 international experts shape Digital Governance Science
  15. More people are connected (Internet, Web, Social Media, IoT) More machine intelligence is available (AI, HPC) More data is available (Big data, Open data, Linked data, Blockchain) 2030 2010 Samos Summit 2010 / The CrossRoad project
  16. From Industry 1.0 to Industry 4.0
  17. Government 1.0 Division of labor, rules of Economy, French Revolution, US Constitution Post Kingdom - democracies 1789 1870 1950 Government 2.0 Processes, Bureaucracy, Management Science, Workflow, Project Management, Logistics, Typewriter Post-Empire Democracies Government 3.0 Computers, Information Systems, Software, Service science, Interoperability Standards, Mobile devices Representative, Postwar democracies Government 4.0 Cyber-physical Systems AI, IoT, Smart solutions, Bid Data, Analytics, Policy modelling and simulation, stance classification, opinion mining, sentiment analysis New forms of Democracy ? dGOV1.0 dGOV2.0 dGOV3.0 Connected Open Smart / Disruptive Governance Governance Governance From Gov 1.0 to Gov 4.0
  18. The generations of Digital Governance dGOV 1.0 1950-1990 + dGOV 2.0 2010 + dGOV 3.0 2020 + Main Goal Better Services Openness & Collaboration Societal problem solving, quality of living Main Method Connected Governance Open and Collaborative Governance Smart / Disruptive Governance Usual Application Level National Local Local to International Key Tool Portal Social Media Smart Phone Key Obstacle / Risk Public Sector Mentality Public Sector Mentality Public Sector Mentality Key ICT area Interoperability Open Data, e- participation AI, IoT Most needed disciplines, beyond ICT Management (BPR) Sociology, Marketing History, Psychology, Law, Political Science
  19. The Domains of Digital Governance Digital Governance Digital Governance 1.0 (Service Provision) Digital Governance 2.0 (Open & Collaborative Governance) Digital Governance 3.0 (Decision Making & Disruption) Service Automation and BPR Legal, Organisational, Semantic & Technical Interoperability e-Authentication Digital Signatures Service Portals Mobile applications Cloud Infrastructures e-Participation e-Voting Open Governmental Data (OGD) Linked Data e-Collaboration (Collaborative Service Design) Crowdsourcing Community Awareness Platforms Big Data-Driven Decision Making Artificial Intelligence in Governance Blockchain in Governance Internet of Things Policy modelling Societal Simulation Opinion Mining / Sentiment Analysis
  20. Question - #3 How “full” are you ? 0-50% = I could go on for another hour 51- 80% = I can do another 3-4 slides 81-100% = Oh god, make him finish Type your number in the chat but DO NOT press enter I will tell you when
  21. Low Openness & Transparency : extreme 0 High Openness & Transparency: extreme 1 extreme 1 Low Integration of Policy Intelligence extreme 0 Self-Service Governance “Ancient Greek” Governance Privatised Governance Leviathan Governance High Integration of Policy Intelligence Today You don’t want to be here ! You want to be here !
  22. Personalised, Proactive Service Provision through AI: Moving from human effort to machine intelligence. The cyber-physical, algorithmic government, that provides services seamlessly. Policy & Decision Making: Moving from ideology to big data analytics and societal simulation for evidence – based decision making. Digital Public Service Design & Innovation: Moving from non-existing marketing and design departments, to standard practice in the public sector, (>50% of the workforce, similar to the private sector). Democracy & Governance model: Moving from representative democracy towards more inclusive models, with the aid of technology Open Data based entrepreneurship: Where citizens and SME’s develop and market new services, utilizing open data provided by the government, local or national. Digital Government Science Base: a process of laying the scientific foundations for Digital Governance and Transformation.
  23. Source: Gartner Inc.
  24. Things I do 1. Information Systems Laboratory: 2. Digital Governance Research Center: 3. Master in Digital Government: 4. Master in Digital Innovation and Entrepreneurship: 5. Entrepreneurship Accelerator - Aegean Startups: 6. OpenGov International Summer School : 7. EBiz International Summer School: 8. The Samos Summit on ICT Enabled Governance: 9. MOOC on Digital Governance: 10.The Government 3.0 Project: 11.The ManyLaws Legal Information Platform