The document discusses the viability of providing web-based video/voice calling and chat services in libraries. It presents a proof of concept for a scalable web video/calling library using an Ohio university's Skype pilot program, and argues that experimentation through scanning, developing, revising and assessing is key to determining the necessity and success of such services. It also briefly mentions topics like email, instant messaging platforms like Meebo and G-Talk, and chat protocols like Jabber.