Personality development

1. The Fruits
of a win-
win

2. From a win-win attitude flows Christian
virtues like:
Courage
Openness to correction
Honesty
Fairness
Love
Patience and tolerance for people
Consideration for others

3. Emphathy and compassion for
others
Tactfulness and diplomacy
Responsiveness and generosity
Trust in others
Respect for feelings and human
dignity
Will power and determination

4. Stephen Covey – emphasized that the
exercise of these virtues must be well
balance.
For example: It is good to be courageous
in taking risks but this should be balanced
with consideration.

5. WIN-WIN,
WIN-LOSE AND
LOSE-WIN

6. DEVELOPING AN
I’M OK, YOU ARE
OK PROGRAM

7. 2 Barriers in developing a win-win
program with an I’m ok, you are
ok script.
1.Mind Binders
- Negative thoughts an distorted
paradigms. From sad and traumatic
experiences. When he is deceived and
hurt ba a loved one, he tends to think
that many others are the same.

8. I’m
Not Ok
I’m Ok

9. 2. Emotional Bondages
-Which consists of negative emotions
like self pity, depression, feelings of
inferiority or superiority, anger and
hatred towards other
people, unforgiving attitude and
resentment. Such feelings are
conditioned by thoughts and
perceptions.

10. You’re
not OK
You’re OK

11. Projecting others “YOU ARE OK”
-Making others feel good about
themselves
Building the Goodwill of others starts with
making them feel good about themselves,
projecting to them, the message.”You are
ok. You are important”. And when we make
them feel ok, they are inclined to make
them feel ok, they are inclined to make us
also feel ok and to respond to us positively.

12. Positive stroke
- This is manifested through actions
which boost the ego of another person,
making him feel valued and important.
This can be expressed through:
Non-verbal language
Verbal expressions
estures

13. What positive
strokes do you
use?

14. Non-verbal strokes
-Smile, eye contact, nod, signs of approval,
OK sign using finger, clap or applause Pat at
the back used by some Filipino managers,
moving forward in an attempt to listen,
shaking hands, undivided attention,
immediate attention
Written
- Written commendation, thank you notes,
hello notes, greetings in a card, love notes,
love letters, congratulatory notes and others.

15. Verbal strokes
Words of praise
(That’s a fantastic idea”, “You did a very
good job today”.
Word of gratitude
(“Thank you for your patronage” ,
“Thank you for bearing with us”, “Thank
you for coming to our hotel

16. Words of appreciation
(“I really appreciate the efforts you have
taken to help our company.” ,
“I’ll appreciate it very much if you can
settle your account soonest.
Words of affirmation
(You can make it.” , “You are indeed a
man of fine taste”

17. Words of acknowledgement
Words of agreement
Words of empathy-feeling for a person
as if we are in his place
Words of admiration
Words of sympathy
Expressions of love and concern
Use of Magic words

18. Gestures and Actions
-Immediate attention, Consistent/
undivided attention, leaving the work
behind to concentrate one’s attention to
somebody, extending a helping hand,
taking time to listen and to empathized,
any act of charity, checking customer
satisfaction by soliciting feedback “Is
everything alright?.”

19. Positive
Bombardment
Exercise

20. The magic of
Affirmations

21. My people are lazy and
irresponsible (based
perception)
I resent, dislike them
(emotions)
They deserve an iron
hand (attitudes)
Subordinates get
demoralized loss their
sense of worth and live
up to the impression of
being lazy and
irresponsible they slow
down their output
(effect on subordinates) Boss loss respect from them
brutally insults them, use
negative statements, treats
them with an “iron” hand.
Affirmation
Feelings & Attitude
Behavior
Response/Effect

22. Many people turned out to be poor
performers because they receive
messages through affirmations that
they are really poor achievers.
Affirming people of their innate
capabilities is one step towards helping
them to succeed affirmations build
confidence and confidence builds guts
and determination to suceed.