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Casino Compliance

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Casino Compliance

  1. 1. Introduction CHEETEYE is a software application suite that helps casinos identify risks, improve compliance and increase profits. It provides real-time views of operational compliance and customer activity by converting data from multiple sources into information that can be used to measure and manage casino operations. Traditionally, casinos have been protected by surveillance systems which use cameras to watch activities taking place on a property. However, due to the ever increasing use of electronic systems to control casino processes, there are many fraudulent activities taking place that cannot be seen with the eye. The fraud is taking place at the data level and hence, the surveillance industry has coined the term “dataveillance” to refer to systems like CHEETEYE.
  2. 2. What is Dataveillance • Collect data from disparate systems • Provide a secure, user friendly interface to access the data • Alert management to irregularities based on a set of rules • Provide a wide range of reports and reporting tools
  3. 3. Incident Management Occurrence Book • Track all procedure infractions observed by Surveillance & Security • User friendly interface to maximise data integrity • Automated incident alert via email
  4. 4. Performance Management • Measure staff performance accurately and continuously
  5. 5. Why Performance & Incident Management? Accountability – Operational hours of casinos are not the same as traditional business. Keeping a handle on compliance becomes difficult when an operation is “always on”. Hence the need for smart software that helps compliance and surveillance collaborate by using work flow processes to hold departments accountable when standard operating procedures are broken. Motivation – The workplace is one of the most feedback-deprived places in modern life and casinos need to be especially aware of this. Lack of feedback in casinos results in policies and procedures not being strictly followed, which leaves them unprotected from the damaging effects of negligence and fraud both by external sources and an organization’s own staff. Effective performance management requires collaboration. According to “HRExaminer: Looking Ahead: 2012 Forecasts”, traditional performance management software based on annual and quarterly reviews, “miss the whole rhythm of the business.” They expect to see systems that allow instantaneous evaluation and they expect to see case studies that demonstrate the power of “always on” performance evaluation.
  6. 6. Cage Management • Track fills & credits • Integrates with all receipt printers • Automatically creates surveillance logs • Alerts audit department to void transactions
  7. 7. Table Management • Manage dealer performance with electronic table scheduling and break-list management tools e.g. track sick days and late clock ins to find and establish personnel problems • Track dealer activity with our reporting tools that collect data from any casino table game player rating/marketing system and combine the data with our table tools to identify potential collusion
  8. 8. Table Management Collusion Overview Collusion Report Break List Be alerted to Player/Dealer relationships before they cost you money
  9. 9. Title 31 Compliance • Are you ready to transmit your CTR and SAR reports electronically to meet the new FINCEN requirements? • Auto-populate and auto- submit SAR and CTR forms • Take advantage of automatic player tracking and threshold notification tools
  10. 10. Card Tracking Casino cards need to be strictly regulated. Our Electronic Card Control module provides the necessary tools to regulate the movement of cards within a casino by making sure that the following information is consistently and accurately recorded: • Date and Time of movement • Status of the movement • All persons involved in the process with biometric signatures and photos • Table results e.g. Winning or Losing, Drop amount etc
  11. 11. Card Tracking Card Control Dashboard
  12. 12. Card Tracking Card Control Detail
  13. 13. Reporting “Picture is worth a thousand words” • The graph below indicated 38 Jackpot verifications but immediately shows that 13 (almost 40%) came from Bank 60203. • CHEETEYE reports are well organized and easy to read. In the case below, the corresponding graph was able to immediately alert the manager that of the 38 jackpot verifications, 13, (almost 40%) came from one bank. An investigation was done which proved to be a good thing! After just two months of using CHEETEYE, managers were empowered to be proactive rather than reactive.
  14. 14. Customer Profiling Risk Analysis Transaction List Tips Detailed Player Profile
  15. 15. Customer Profiling Debarments
  16. 16. Custom Triggers Biggest Winner Alerts CHEETEYE interfaces with any casino table game player rating/marketing system and constantly “scans” the system for potential irregularities. A casino alerts system is in place that notifies management when players get into the “red zone”.
  17. 17. Custom Triggers Biggest Winner Detail Title 31 Inputs Big Winning Patterns
  18. 18. Thank You

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