Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.
THINK. CHANGE. DO




                              Online public consultation
UTS:
                                and ci...
THINK. CHANGE. DO
                      Terms
                         E-government
                         Government ...
THINK. CHANGE. DO
                      Terms
                       E-government
                        •   Primarily t...
THINK. CHANGE. DO
                      E-government: E-democracy
                       Initiatives underway internation...
THINK. CHANGE. DO
                      E-government: E-democracy
                       New Zealand
                    ...
THINK. CHANGE. DO
                      E-government: E-democracy - Australia

                       Future Challenges f...
THINK. CHANGE. DO
                      Federal Online Consultation Trials
                       Three (3) online consul...
THINK. CHANGE. DO
                      10 Key learnings
                      1. Planning is key
                       ...
THINK. CHANGE. DO
                      10 Key Learnings
                      2. Controversial issues can hijack consulta...
THINK. CHANGE. DO
UTS:
                      “Prominent Australian bloggers have
                      lashed the Federal ...
UTS:   THINK. CHANGE. DO
                  Online consultation
THINK. CHANGE. DO
                      10 Key Learnings
                      3. Time frame – fast response required
    ...
THINK. CHANGE. DO
                      10 Key Learnings
                      7. Language
                         • Citi...
THINK. CHANGE. DO
                      10 Key Learnings
                      9. Specialist sense making tools and proces...
THINK. CHANGE. DO
                      Key Learnings
                      10. While controversial issues present challen...
THINK. CHANGE. DO
                      References
                      Coleman, S. (2008). Doing IT for themselves: Mana...
Prochain SlideShare
Chargement dans…5
×

Online Public Consultation and Civic Engagement

2 126 vues

Publié le

Paper presented at: To blog or not blog? Government and Citizen e-Participation May 2009 - Learnings from Federal Government trials and international experiences, by Jim Macnamara, Professor of Public Communication and Director Australian Centre for Public Communication, University of Technology, Sydney. May 2009

Publié dans : Technologie, Formation
  • Soyez le premier à commenter

Online Public Consultation and Civic Engagement

  1. 1. THINK. CHANGE. DO Online public consultation UTS: and civic engagement Learnings from Federal Government Trials and International Experiences Jim Macnamara PhD, FPRIA, FAMI, CPM, FAMEC Professor of Public Communication & Director, Australian Centre for Public Communication
  2. 2. THINK. CHANGE. DO Terms  E-government  Government 2.0  E-democracy  E-citizenship UTS:  Digital democracy  Teledemocracy  Cyberdemocracy
  3. 3. THINK. CHANGE. DO Terms  E-government • Primarily the online delivery of services  E-democracy • “The use of Web technologies to engage citizens in UTS: debate, discussion, consultation and online voting” (Kearns, 2002, p. 11) • Online submissions • Online voting • Online public consultation • Online civic engagement in democratic processes
  4. 4. THINK. CHANGE. DO E-government: E-democracy  Initiatives underway internationally • US – Clinton adminstration 1993-97. Mainly services − FirstGov site Sept 2002 – now www.usa.gov • Canada – bilingual site opened Dec 1995. Now Government of Canada or Gouvernement du Canada UTS: − http://canada.gc.ca • UK – a long history of development − www.gateway.gov.uk – registration of services − www.govtalk.gov.uk – for accessing govt documents − www.petitions.pm.gov.uk – petitions − www.number10.gov.uk site − http://petitions.number10.gov.uk − www.direct.gov.uk launched Mar 2004 − Directionlessgov – www.directionlessgov.com
  5. 5. THINK. CHANGE. DO E-government: E-democracy  New Zealand • www.e.govt.nz  UK Cabinet Power of Information Task Force (UK Cabinet, 2009) • 3,000 government Web sites – aim to reduce to 1,000 UTS: • Review report 2007; final report 2009  Australia (federally) • One of the first to publish Hansard • Webcast Parliamentary proceedings • National Office of the Information Economy (NOIE) established in 1997 • Office of Government Online 2000 • Australian Government Information Management Office (AGIMO) replaced NOIE in 2004
  6. 6. THINK. CHANGE. DO E-government: E-democracy - Australia  Future Challenges for E-Government (AGIMO 2004) • Noted an “international trend towards online service delivery and greater citizen interaction” • Most focus on service delivery  Better Practice Checklist on Online Policy UTS: Consultation (AGIMO 2004)  Election of the Rudd government (Kevin07) new focus  Consulting with Government – Online (AGIMO, June 2008)  Minister Tanner announced online consultation trials July 2008
  7. 7. THINK. CHANGE. DO Federal Online Consultation Trials  Three (3) online consultation trials launched Dec 2008 – Mar 2009 • Department of Broadband and Digital Economy blog to discuss digital economy UTS: • Department of Employment and Work Relations forum for teachers/educators on early education • Attorney-General’s Department consultation site
  8. 8. THINK. CHANGE. DO 10 Key learnings 1. Planning is key  Planning must address • Clear intent and objectives • Choose the right platform to suit objectives UTS: • Moderation policy (light touch important) • Resources • Evaluation  Planning should involve three key parties • Senior policy officers – high-level support • IT/Web technical staff – technically strong and secure • Communication staff – must be communicative
  9. 9. THINK. CHANGE. DO 10 Key Learnings 2. Controversial issues can hijack consultation • Minister Conroy’s announcement of proposed internet filtering (‘Clean Feed’) sent DBDE blog into meltdown • AG’s site targeted by long-running campaign for an Australian Bill of Rights UTS: • DEWR forum launched amid collapse of the nation’s largest childcare provider, ABC Learning Centres
  10. 10. THINK. CHANGE. DO UTS: “Prominent Australian bloggers have lashed the Federal Government over its first attempt at public consultation via a blog, which has already been hijacked by critics of its plan to censor the internet.”
  11. 11. UTS: THINK. CHANGE. DO Online consultation
  12. 12. THINK. CHANGE. DO 10 Key Learnings 3. Time frame – fast response required • A challenge in Public Service environment • Guidelines and fast-tracking required 4. Resources UTS: • Dedicated staff required to handle large volume of blog posts, comments, e-mails, etc 5. Culture • Public Service culture presents some challenges • ‘Champions’ required to change PS culture (UK) • PS staff also need protection from political blame (UK) 6. Design and navigation • Citizens should not have to know how government works to find things (UK)
  13. 13. THINK. CHANGE. DO 10 Key Learnings 7. Language • Citizens should be able to talk in their language • Policy on slang, swearing, humour, parody, etc • Flexibility (Macnamara, 2008) • Voting, seconding, favourites, etc UTS: 8. Can be government-hosted or third party – “managed e-citizenship” or “autonomous e- citizenship” (Stephen Coleman, 2008) • Government sites can be intimidating, remote, unknown • “Fish where the fish are” – eg. GetUp, NetMums • Probably need a combination of both
  14. 14. THINK. CHANGE. DO 10 Key Learnings 9. Specialist sense making tools and processes required – for both government and citizens For Government For Citizens Monitoring (listening) Background reading (sidebars) UTS: Stock responses, placeholders Categorising Data/text mining Simple voting, supporting Categorising Editors (summaries) Argumentation software* Argumentation software* * MIT Deliberatorium (formerly Collaboratorium) (Klein 2007)
  15. 15. THINK. CHANGE. DO Key Learnings 10. While controversial issues present challenges to open environments, day-to-day consultation and engagement within communities of interest/practice is well suited to online • UTS: Museums (eg. War Memorial) • Arts and cultural organisations • Austrade • Basic taxation questions (ATO)  Public consultation and civic engagement required/desirable beyond major policy making
  16. 16. THINK. CHANGE. DO References Coleman, S. (2008). Doing IT for themselves: Management versus autonomy in youth e-citizenship. In W. Bennett, Civic life online: Learning how digital media can engage youth (pp. 189-206). Cambridge, MA: MIT Press. Department of Finance and Deregulation. (2008). E-democracy community of practice. Retrieved February 1, 2009 from http://www.finance.gov.au/e- government/better-practice-and-collaboration/cop/e-democracy.html Hirst, M., & Harrison, J.( 2007). Communication and new media: From broadcast UTS: to narrowcast. South Melbourne: Oxford University Press. Kearnes, I. (2002). Code red: Progressive politics in the digital age. London: Institute for Public Policy Research. Klein, M. (2007). The MIT Collaboratorium: Enabling effective large-scale deliberation for complex problems. MIT Sloan School of Management Working Paper 4679-08, 31 December. Retrievefd November 7, 2008 from http://ssrn.com/abstract=1085295 Macnamara, J. (2008). Internet media and the public sphere: The 2007 Australian e-electioneering experience, Media International Australia, no. 29, November, pp. 7-19. UK Cabinet Office. (2009). Power of Information Task Force Report, February. Retrieved April 28, 2009 from http://www.cabinetoffice.gov.uk/reports/power_of_information.aspx

×