7. Identify Your Community
Employ someone (or team) to track data
and identify who you serve.
SEOs: Make this homework for clients!
8. Internal Questions
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What is our Social Media Policy?
What is our Photo Policy?
What is our Mobile Phone Policy?
Where are we Strong/Weak?
9. External Questions
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How did you hear about us?
Did you have any problems getting here?
Did you use a mobile device, navigation?
Do you like your phone?
Do you use the map features?
10. Customer Categories
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Power Users, Elites, Pit Bulls
Garmin, Navteq & GPS Users
iPhone / Nokia / Samsung Fans
Foursquare, Yelp, Google, FB, etc…
Gmail vs Yahoo vs MSN vs AOL
14. Location-Based Services
(My Findings)
Work best for locations that are hip,
trendy, and frequented regularly.
Think Coffee House vs. Local Dentist
Hard Rock Hotel vs. Embassy Suites
20. Why use Foursquare?
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Because friends use it
Find new places and tips
Useful when traveling
Discounts, free drinks/desserts
Useful at conferences
Habit
21. Location-Based Services
• High Check-in Potential = Push it!
• Low Check-in Potential = Get Creative
• Twitter Tie-in Rocks!
Do not give up on LBS just yet.
22. Reviews
• Early Adopters
• We once called them “testimonials”
• Establishing group-held beliefs about
how members of society should behave
in a given context.