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The Future of KM?


Christian De Neef
Fast Track Consulting – Brussels
Dalian, China – August 28, 2012
Layers of KM…




            … before we “invented” KM
            Informal, storytelling, focus on passing K
            from one generation to the next…
            Social by nature
Layers of KM…




                Formal KM
                Many schools
                Classification, codification, ...
                Structured/disciplined
                Industrial view (focus on processes
                & technology)
Layers of KM…


                Informal KM
                Schools don’t matter
                anymore
                Collaboration, sharing, ...
                Social view (focus on
                people & networks)
                The emergence of
                “Enterprise 2.0”
Enterprise 2.0 (today’s KM?)
   “Enterprise 2.0 is the emergence of new
    social relationships within companies, or
    between companies and their competitors,
    partners or customers, often facilitated by
    social software” (inspired by Professor
    Andrew McAfee’s book)

   Enterprise 2.0 is also blurring the traditional
    boundaries and role models
       Private/Business life/relationships are blending
       Employees are empowered/Top-down governance
       Today’s client may be yesterday’s competitor and
        tomorrow’s partner
Enterprise 2.0 (today’s KM?)
   What is changing…
e1.0                         e2.0
    Hierarchy                  Network
    Authority                  Responsibility
    Top-down                   Bottom-up (grassroots?)
    Closed                     Open
    Controlled                 Uncontrollable (empowered?)
    Stability                  Flexibility
    Business/Professional      Social/Casual (conversation?)
Enterprise 2.0 (today’s KM?)
   What is changing, also…
e1.0                                 e2.0




     Centralized…                       Decentralized…
     - Central center of power          - No center of power
     - Governs all local units          - No common governance
     - Controls all communications      - No inter-unit communication control
                                            Gracefully borrowed from Dr. Frank Habermann, ©
                                            Becota 2009, with special thanks to Karen Schmidt
Layers of KM…

                Integrated KM
                KM-enabling
                technologies
                Reduce the
                cognitive load
                Support from
                Big Data to
                Personal KM
                KM will become
                transparent
The Future of KM
   The (re)integration of data & document management
The Future of KM
   The (re)integration of data & document management



     • DBMS are dealing better with
       Knowledge objects
     • Automated Recognition, Extraction, and
       Classification technologies
     • Integration of ECM & ERP
     • Convergence of BI & Document
       Analytics (IBM)
The Future of KM
   Organizations are evolving to support this…
                                         Extended Enterprise
                                         Open Data
                                         Information Intelligence
                                         Computer Neural Networks
                                         “Interestingness”
                                              With thanks to Dr. Iaakov Exman from
                                              The Jerusalem College of Engineering




                                         BYOD
                                         Personal KM
                                         Profiling
                                         “Always on” - NWoW
                       Personalization
The Future of KM
   Organizations are evolving to support this…




                Organizations must provide
                • Vocabulary & Semantics (meaning)
                • Taxonomy (classification/metadata)
                • APIs & Standardized data access
The Future of KM
   Organizations are evolving to support this…




              Organizations are not at the heart of the
              Knowledge access/exchange anymore!




                          Personalization
The Future of KM
   Finding the right balance in terms of Governance…
        Influenced by Technology (Web 2.0, semantic web, etc.)
        Influenced by Society (Gen Y, end-user emancipation, etc.)




        Centralized                               Decentralized
         Formal                                     Informal
        Structured                                Unstructured

        Standardized                                “BYOD”
           “KMO”                                    “NWoW”
The Future of KM
   Why is it worth the effort?
    (listening to our clients/alignment with business objectives)

                                                  Support
                                                  Collaborative Innovation

                                                        Better Decision-making

                                                            Quality &
                                                            Productivity
    KM
The Future of KM
   KM as a platform/infrastructure - “hide KM for success”




      Collaborative      Decision-        Operational         Learning &
       Innovation         making          Knowledge          Development



      Capture         Access     Semantics       Analytics    Visualization


                          KM Platform/Infrastructure
The Future of KM




                   Ultimately…
                   Social again?
Christian De Neef
Owner, Fast Track Consulting
    cdn@fasttrack.be
          @cdn

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The Future of KM

  • 1. The Future of KM? Christian De Neef Fast Track Consulting – Brussels Dalian, China – August 28, 2012
  • 2. Layers of KM… … before we “invented” KM Informal, storytelling, focus on passing K from one generation to the next… Social by nature
  • 3. Layers of KM… Formal KM Many schools Classification, codification, ... Structured/disciplined Industrial view (focus on processes & technology)
  • 4. Layers of KM… Informal KM Schools don’t matter anymore Collaboration, sharing, ... Social view (focus on people & networks) The emergence of “Enterprise 2.0”
  • 5. Enterprise 2.0 (today’s KM?)  “Enterprise 2.0 is the emergence of new social relationships within companies, or between companies and their competitors, partners or customers, often facilitated by social software” (inspired by Professor Andrew McAfee’s book)  Enterprise 2.0 is also blurring the traditional boundaries and role models  Private/Business life/relationships are blending  Employees are empowered/Top-down governance  Today’s client may be yesterday’s competitor and tomorrow’s partner
  • 6. Enterprise 2.0 (today’s KM?)  What is changing… e1.0 e2.0  Hierarchy  Network  Authority  Responsibility  Top-down  Bottom-up (grassroots?)  Closed  Open  Controlled  Uncontrollable (empowered?)  Stability  Flexibility  Business/Professional  Social/Casual (conversation?)
  • 7. Enterprise 2.0 (today’s KM?)  What is changing, also… e1.0 e2.0 Centralized… Decentralized… - Central center of power - No center of power - Governs all local units - No common governance - Controls all communications - No inter-unit communication control Gracefully borrowed from Dr. Frank Habermann, © Becota 2009, with special thanks to Karen Schmidt
  • 8. Layers of KM… Integrated KM KM-enabling technologies Reduce the cognitive load Support from Big Data to Personal KM KM will become transparent
  • 9. The Future of KM  The (re)integration of data & document management
  • 10. The Future of KM  The (re)integration of data & document management • DBMS are dealing better with Knowledge objects • Automated Recognition, Extraction, and Classification technologies • Integration of ECM & ERP • Convergence of BI & Document Analytics (IBM)
  • 11. The Future of KM  Organizations are evolving to support this… Extended Enterprise Open Data Information Intelligence Computer Neural Networks “Interestingness” With thanks to Dr. Iaakov Exman from The Jerusalem College of Engineering BYOD Personal KM Profiling “Always on” - NWoW Personalization
  • 12. The Future of KM  Organizations are evolving to support this… Organizations must provide • Vocabulary & Semantics (meaning) • Taxonomy (classification/metadata) • APIs & Standardized data access
  • 13. The Future of KM  Organizations are evolving to support this… Organizations are not at the heart of the Knowledge access/exchange anymore! Personalization
  • 14. The Future of KM  Finding the right balance in terms of Governance…  Influenced by Technology (Web 2.0, semantic web, etc.)  Influenced by Society (Gen Y, end-user emancipation, etc.) Centralized Decentralized Formal Informal Structured Unstructured Standardized “BYOD” “KMO” “NWoW”
  • 15. The Future of KM  Why is it worth the effort? (listening to our clients/alignment with business objectives) Support Collaborative Innovation Better Decision-making Quality & Productivity KM
  • 16. The Future of KM  KM as a platform/infrastructure - “hide KM for success” Collaborative Decision- Operational Learning & Innovation making Knowledge Development Capture Access Semantics Analytics Visualization KM Platform/Infrastructure
  • 17. The Future of KM Ultimately… Social again?
  • 18. Christian De Neef Owner, Fast Track Consulting cdn@fasttrack.be @cdn