Building a Smarter Workplace
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Presentation from Arthur Chiang, IBM VP of Workplace Service at Cloud Connect Conference in Santa Clara, CA on 8 March 2011
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Building a Smarter Workplace
- 1. Building a Smarter Workplace Arthur Chiang – IBM Vice President of Workplace Services March 2011
- 2. ...about people; its social ... about creating a culture for innovation … about enabling employees to focus on their work, instead of the complexity of technology ... about business transformation Today’s Workplace is… ... working anywhere, anytime
- 6. The Workplace of the Future is Now Technology has converged to enable the next phase of the Internet to be personalized, interactive, mobile, device independent and connected to the Cloud That infrastructure must help businesses move to the new workplace
- 7. Enablers of a Smarter Workplace
- 9. Importance of Social Business for Standout Organizations People are transforming the way they interact...and this transformation is impacting the way business is being done 95% of standout organizations will focus more on “getting closer to the customer” over the next 5 years. – IBM CEO Study 2010 Standout organizations are 57% more likely to allow their people to use social and collaborative tools. – IBM CHRO Study 2010 Why Social Business is important... 69% of respondents report measurable business benefits from Web 2.0 tools, including better access to knowledge, lower costs of doing business, and higher revenues. – McKinsey Global Survey 2009
- 18. Questions?
Editor's Notes
- 03/08/11 It’s a tough environment out there, lots of convergence and opportunities being created to build the next level of innovation and computing power. The Collaboration Agenda is about making people more productive in the context of the work they do everyday Leveraging people means developing and exploiting trusted connections to other people, processes and information, when and where that leverage is needed
- A lot is happening in the world today, from a technology and business perspective. There is a proliferation of devices, tablets, new workers, and information that is creating a new workplace. This proliferation is also creating problems and challenges for CIOs and IT departments. As people struggle with this innovation and opportunity, IBM and others are going to be able to help and define a way for companies to be successful. “ Worldwide Smartphone 2010-2014 Forecast Update: June 2010,” IDC, June 2010. - Over 250M smartphones...... “ Driving the Adoption of IT Self-Service,” Gartner, February 2010. - 40% of IT service and support requests can be resolved......... “ Understanding Information Worker Smartphone Usage,” Forrester, November 2009.- Nearly 25% of workers use a smartphone that is not company supported “ Worldwide and U.S. Media Tablet 2010-2014 Forecast Update,” IDC, September 2010. - media tablet shipments will grow from 13.1M in 2010 ........ “ The State of Social Business: 2009 Survey Results,” IDC, December 2009. - 57% of US workers use social media........ “ Measuring the Pain: What is Fragmented Communication Costing Your Enterprise?”, enterprise.siemens.com/open/se/docdownloads/secure/UCSurvey.pdf – 5.3 hours wasted per employee… -- http://www.computing.co.uk/ctg/special/1838857/every-businesses-waste-hours-employee-inefficient-processes
- Astra Zeneca – http://www-03.ibm.com/press/us/en/pressrelease/28476.wss Bank of Tokyo Mitsubishi - http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0GLOS-7YB8YL&appname=crmd Polish National Police - http://w3-01.ibm.com/sales/ssi/cgi-bin/ssialias?infotype=CR&subtype=NA&htmlfid=0GLOS-7DADNU&appname=crmd
- 03/08/11 Future is now. Make dust or eat dust.
- 3 pillars. Underlying theme is security.
- SocialBlue is the new name for Beehive which is similar to Facebook http:// socialblue.cambridge.ibm.com/socialblue/home IBM leverages IBM Lotus Connections inside the company as well as an external deployment, outside the company on IBM.com to collaborate with customers Unlike other companies, IBM does not block access to social media sites like Facebook, Twitter, LinkedIn, etc. IBM’s social computing guidelines on IBM.com: http:// www.ibm.com/blogs/zz/en/guidelines.html
- Cloud is the common ground or the platform to launch