Pradeep.CL

P
Pradeep LokeshPrinciple Software Engineer at EMC CORP. à EMC Corporation
PRADEEP.C.L
Mobile: 91-9945442300
E-mail: pradeep.cl@gmail.com
SYNOPSIS:
• 14 years of professional experience in a Test Automation and Functional Quality Assurance role.
• Experience in Implementing Out-of-Box Ideas for a successful Automation Implementation, to get tangible
ROI
• Exposure in Designing/Development/Implementation of Innovative Frameworks, to cater to Management’s
Expectations vis-à-vis ROI
• Achievements in EMC over past two and half years:
o Contribution to designing, developed and deployed Microsoft Outlook compatible Automation
Framework, customized to Documentum Add-In
o Created a New Fast Script Development (FSD) Utility that allows Core Functional Testers to prepare
Automation Test Suites without an automation background/knowledge
o Developed an End-To-End Touchless Automation Model i.e. Build -> Install -> Test -> Report
o Contributed to improve Team’s Efficiency vis-à-vis FSD
• Good experience in SDLC, Testing life cycle, Test planning, Functional & Automation testing,
• Experience with Content Server technology and Documentum clients.
• Knowledge in Mobile testing on windows platform.
• Created multiple technical whitepaper, knowledge base, best practise guides.
• Exposure in pre-sales activities.
Hall of fame:
• Won Gold award excellence @ EMC in Q1 2016 for continued contributions that drive the culture of Innovation,
Passion and Success
• Won Gold award excellence @ EMC in Q4 2015 for deploying First Ever Successful Automation Program in
MDMO Product Releases.
• Won prestigious ROCKSTAR award @ EMC in Q1 2013 for customer funded release for WellsFargo customer.
• Won many awards for submitting the technical white paper, knowledge base and best practise guides.
• Published a white paper on Configuring MDMO in Apache Load balancer environment, Configuring MDMO, MDD
in Kerberos environment, Configuring MDD in BOCS environment.
• Patient submission – Handling email messages and its attachments – (Submission – 3rd
March 2016, Internal
review is in progress)
PROFESSIONAL EXPERIENCE:
Company From To Designation
EMC Corporation Dec -14
till
date Principle Software Quality Engineer
EMC Corporation Apr -12 Dec-14
Associate Principle Software Quality
Engineer
EMC Corporation May -10 Apr-12 Senior Software Quality Engineer
Symantec Corporation Nov-05 Apr-10 Senior SQA Engineer
ITC Infotech India Ltd Feb-05 Nov-05 Senior Executive Support
Microland Feb-03 Feb-05 IT Facilities Support
INDAL
(deputed from Apoorva Info System) Oct-00 Jan-03 System Administrator
SKILLS:
Domain & Technology
Enterprise applications, Content Server (EMC Documentum), Mobile
testing
Services RESTful WebServices, Soap UI
Load testing tool Microsoft VSTS
Languages & Open Source JAVA, C#, Coded UI, AutoIT, Selenium
Tools Jira, Version One, Perforce
Application Suite Microsoft Office SharePoint Servers & IBM Lotus Domino
Operating Systems Windows Server platform, Redhat Linux,
Application Server Apache Tomcat, JBoss, Websphere and Weblogic.
Database SQL Server
Responsibilities handled till date include:
• Performed the role of Test Manager with overall responsibility for the test effort's success.
• Project Management
o Accountable for End to End product delivery.
o Preparing an Engagement Model and Escalation Matrix that includes Customer and Other Vendor
Teams.
o Identify Innovative ways in providing testing solutions during delivery.
o Resource planning and time estimates for projects management, resolution of issues that impede
the test effort.
• Customer Interaction
o Added responsibility of interacting with Customers thru WebEx, Conference calls, Support
executives, Consultants, Product Manager, Demos to Sales team.
o Involved with deployment and solution team for providing end to end solution to the customer,
understand the deployment strategies and suggest from the product point of view.
o Every interaction with customer ends up with new ideas, new implementations, new complex
environments, understanding and simulating locally was challenge.
• Strategic Initiatives
o Work Soft Tool Proof-Of-Concept (POC) – Tool Evaluation Study, Setting up the Automation
Environment, coordinating Product Demonstration with the customer.
o Competency and Skill Building Initiatives – Conducting Automation Trainings to the Graduate Hires
across Ordering Portfolio.
o Improving Automation Return-On-Investment (ROI) – Planning Automation Cost Benefit Analysis in
the Release.
o To perform root cause analysis and take appropriate actions for the customer reported issues.
o To initiate new test platforms like certify on SSL environment, Platform level Kerberos, Citrix,
Docker, Virtual machines
• Delivery
o SOW Sign-off, Staffing, SRS and Test Plan Walkthroughs with Product ManagerCustomer, Early
Risk Management, Follow-up activities with TL’s, Conducting Entry and Exit Criteria Meetings,
Review and Sign-Off Automation Strategies
o Implementing processes to meet the quality assurance goals.
o Creating test plans, identify testing requirements, preparing the scope for test cycle.
o Coordinating with Documentation team for updated manuals, guides, release notes.
o Coordinating for release activities & SKU maintenance.
• Financial
o Preparing Project Financial Reports, Reviewing Resource Timesheets, Tracking Change Requests
(CR’s)
SharePoint Experience
• Good knowledge in Administration, configuration, installation of all versions of SharePoint Server
• Configuring Work Flows, Web Parts, Document Libraries.
• Migration of Lotus databases to SharePoint Server.
• Experience with Collaboration, Portals, Enterprise Search, Enterprise Content Management.
• Installing and configuring SharePoint Farm environment.’
PROJECTS:
EMC Documentum Mobile (freeware available in EMC downloads) – Agile Process
It’s an enterprise app store to access the EMC product documentation and technical videos. It validates the device
characteristics, displays the user entitled for accessing the documents and videos.
Duration: Dec ’15 – Mar ‘16
Test Coverage: Mobile testing for Android devices, Simulators, Functional and Regression Testing,
Performance and Integration testing
Role: Test Manager
Team Size: 10 Members
Responsibilities:
• Knowledge transfer session from US team.
• Understand the design and implementation to plan the testing activity.
• Initiate and drive the daily SCRUM meeting.
• Create stories and task using Version one tracking tool.
• Understand local encryption services, as well as REST API access to EMC authentication mechanisms.
• Provide quick turnaround on testing the releasing the quality product to the internal employees.
Projects in EMC
Projects Project Abstract Start Date End Date Automation
My Documentum
client for Outlook
Native integration with Microsoft Outlook
allows users to capture and manage
content, via email May-10
Visual Studio
C#
PST programming
DB queries
My Documentum
client for Desktop
Exposes Documentum to the user’s
desktop and provides native access
within Windows Explorer or Macintosh
Desktop Dec-10
Visual Studio
C#
DB queries
My Documentum
client for SharePoint
Seamless access into Documentum via
SharePoint interface & native repository
services Dec-10 Feb-14
DC4SP
Integrates robust content governance and
process management into the SharePoint user
experience. Your users will get their work done
faster while complying with industry and
company standards Jul-14
Visual Studio
.net
DB queries
D2
D2 is the advanced, intuitive, and configurable
content-centric client for Documentum that
accelerates adoption of ECM applications.
Powerful configuration eliminates the need for
custom code, yielding rapid deployment and
dramatically lower costs for system
maintenance. Jul-15
NextGen Connectors
Next-Generation Content Platform For Digital
Enterprise May-16
Selenium
Java
Role: Dual role Automation and functional Test lead
Team Size: 14 Members
Responsibilities:
• As Automation lead
o Conducted Automation Training Programs for New Joiners.
o Provide technical assistance for SME’s.
o Manage the Offshore Automation Delivery – Script Development, Maintenance and Production Support.
o Manage the Automation Dashboards and measure the Productivity Gain.
o Define Release based Automation Plans for the QA Projects.
o Provide Automation Strategy to the Customer on the Planned Delivery and Assets to be deployed.
• As Functional lead
• Planning and scaling the Major and minor release, Service pack and Hot-fix release.
• To attend the BRB review meeting and understand the issues being discussed for MyD suite product.
• Provide quick turnaround on reproducing the customer issues locally or on customer environment.
• To analyze the root cause and document the customer issues.
• Tracking and review documentation updates/changes that need to go in the release.
• Reviewing the test cases, bug reporting and tracking the defects.
Symantec Protection 5.1 for SharePoint Servers
Symantec Protection 5.1 for SharePoint servers provides virus scanning and repair services for all versions of
Microsoft SharePoint Servers.
Duration: Nov 2005 to April 2010
Test Coverage: Black box functional testing, Regression Testing, Performance & Persistence Testing,
Platform Coverage Testing, Integration testing and Live virus testing
Automation: Automation of Performance (Load testing) and Persistence testing using Microsoft
VSTS
Automation of Regression testing using QTP
Automation of BAT using Selenium IDE
Role: Senior SW Quality Engineer
Team Size: 6 Members
Responsibilities:
• Create test plans and scope of QA activities.
• Reviewing the test cases, bug reporting and tracking the defects.
• Run Persistence and memory tests on Windows server.
• Manual testing of critical features across platforms.
• Migration of Lotus database to SharePoint server.
• Spearheading the team & coordinating for the project implementation.
• Performed live virus testing
• Compatibility testing with different versions of browsers.
Symantec Mail Security for Domino
Symantec Mail Security is a complete, customizable, and scalable solution that scans Lotus Notes® database
Document writes and email messages that pass through the Lotus Domino® server for Viruses, Spam and Spyware.
Duration: Nov 2005 to April 2010
Test Coverage: Black box functional testing, Regression Testing, Performance & Persistence Testing,
Platform Coverage Testing, Integration testing and Live virus testing
Automation: Automation of Performance and Persistence testing using Load runner.
Role: Senior SW Quality Engineer
Team Size: 6 Members
Responsibilities:
 Create test plans and scope of QA activities.
 Review of Project Critical documents.
 Run Persistence and memory tests on Windows/AIX independently.
 Manual testing of critical features across platforms (Windows, IBM-AIX).
 Spearheading the team & coordinating for the project implementation.
 Coordinating for release activities like ESD form, MCS form & SKU maintenance.
 Performed live virus testing.
 Compatibility testing with other Competitor products.
British American Tobacco
GSD (Group Service Delivery) is supporting around 65 BAT countries across the globe. It includes around 1200
servers and 33000 user
Duration: Feb’05 to Nov’05
Team Size: 7 Members
Role: Senior Executive - Support
Responsibilities:
 Manage and Administering of Lotus Domino servers (Nd6, Nd6.5, Nd7, Nd8), Spam Filters, Same-time
servers
 Monitoring and Maintenance of SMTP Mail server, Domino Cluster Server, Directory Catalog on Servers
 Database maintenance on Critical Servers.
 Cross- Certification between various domains for Mail Routing, database Access
 Creating Connection docs, Program Document and configuration docs for Server
 Configuring Fault Recover on Server
 User and Group Management for Lotus Domino, Managing ACL on Database
TRAININGS HANDLED:
• Trained the entire team (QA & Dev) on IBM Lotus Domino Server and Lotus Notes.
• Presented the training on IBM Lotus Domino Server and Lotus Notes in JAPAN for Symantec Support team.
• Presented the training on IBM Lotus Domino Server and Lotus Notes in SINGAPORE for Symantec Support
team.
QUALIFICATION:
• Master of Computer Application from IGNOU Open University, India in 2006.
• Bachelor of Computer Application, IGNOU Open University, India in 2004.
CERTIFICATION:
• EMC Documentum Content Management Foundations
• Networking & Hardware Engineering from Jetking.
• Microsoft Certified Professional (MCP) from Microsoft (NT5).
• Microsoft Certified Systems Engineer (MCSE) from Microsoft (NT4)
• Certified Lotus Specialist (CLS) from IBM (R5x).
• Certified Lotus Professional (CLP) from IBM (R6x).
• Brain Bench Certified - Network Technical Support (USCertification).
PERSONAL DATA:
Date of Birth: 11th September 1981
Passport: E3717525
 Configuring Fault Recover on Server
 User and Group Management for Lotus Domino, Managing ACL on Database
TRAININGS HANDLED:
• Trained the entire team (QA & Dev) on IBM Lotus Domino Server and Lotus Notes.
• Presented the training on IBM Lotus Domino Server and Lotus Notes in JAPAN for Symantec Support team.
• Presented the training on IBM Lotus Domino Server and Lotus Notes in SINGAPORE for Symantec Support
team.
QUALIFICATION:
• Master of Computer Application from IGNOU Open University, India in 2006.
• Bachelor of Computer Application, IGNOU Open University, India in 2004.
CERTIFICATION:
• EMC Documentum Content Management Foundations
• Networking & Hardware Engineering from Jetking.
• Microsoft Certified Professional (MCP) from Microsoft (NT5).
• Microsoft Certified Systems Engineer (MCSE) from Microsoft (NT4)
• Certified Lotus Specialist (CLS) from IBM (R5x).
• Certified Lotus Professional (CLP) from IBM (R6x).
• Brain Bench Certified - Network Technical Support (USCertification).
PERSONAL DATA:
Date of Birth: 11th September 1981
Passport: E3717525

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Pradeep.CL

  • 1. PRADEEP.C.L Mobile: 91-9945442300 E-mail: pradeep.cl@gmail.com SYNOPSIS: • 14 years of professional experience in a Test Automation and Functional Quality Assurance role. • Experience in Implementing Out-of-Box Ideas for a successful Automation Implementation, to get tangible ROI • Exposure in Designing/Development/Implementation of Innovative Frameworks, to cater to Management’s Expectations vis-à-vis ROI • Achievements in EMC over past two and half years: o Contribution to designing, developed and deployed Microsoft Outlook compatible Automation Framework, customized to Documentum Add-In o Created a New Fast Script Development (FSD) Utility that allows Core Functional Testers to prepare Automation Test Suites without an automation background/knowledge o Developed an End-To-End Touchless Automation Model i.e. Build -> Install -> Test -> Report o Contributed to improve Team’s Efficiency vis-à-vis FSD • Good experience in SDLC, Testing life cycle, Test planning, Functional & Automation testing, • Experience with Content Server technology and Documentum clients. • Knowledge in Mobile testing on windows platform. • Created multiple technical whitepaper, knowledge base, best practise guides. • Exposure in pre-sales activities. Hall of fame: • Won Gold award excellence @ EMC in Q1 2016 for continued contributions that drive the culture of Innovation, Passion and Success • Won Gold award excellence @ EMC in Q4 2015 for deploying First Ever Successful Automation Program in MDMO Product Releases. • Won prestigious ROCKSTAR award @ EMC in Q1 2013 for customer funded release for WellsFargo customer. • Won many awards for submitting the technical white paper, knowledge base and best practise guides. • Published a white paper on Configuring MDMO in Apache Load balancer environment, Configuring MDMO, MDD in Kerberos environment, Configuring MDD in BOCS environment. • Patient submission – Handling email messages and its attachments – (Submission – 3rd March 2016, Internal review is in progress) PROFESSIONAL EXPERIENCE: Company From To Designation EMC Corporation Dec -14 till date Principle Software Quality Engineer EMC Corporation Apr -12 Dec-14 Associate Principle Software Quality Engineer EMC Corporation May -10 Apr-12 Senior Software Quality Engineer Symantec Corporation Nov-05 Apr-10 Senior SQA Engineer ITC Infotech India Ltd Feb-05 Nov-05 Senior Executive Support Microland Feb-03 Feb-05 IT Facilities Support INDAL (deputed from Apoorva Info System) Oct-00 Jan-03 System Administrator SKILLS: Domain & Technology Enterprise applications, Content Server (EMC Documentum), Mobile testing Services RESTful WebServices, Soap UI Load testing tool Microsoft VSTS Languages & Open Source JAVA, C#, Coded UI, AutoIT, Selenium
  • 2. Tools Jira, Version One, Perforce Application Suite Microsoft Office SharePoint Servers & IBM Lotus Domino Operating Systems Windows Server platform, Redhat Linux, Application Server Apache Tomcat, JBoss, Websphere and Weblogic. Database SQL Server Responsibilities handled till date include: • Performed the role of Test Manager with overall responsibility for the test effort's success. • Project Management o Accountable for End to End product delivery. o Preparing an Engagement Model and Escalation Matrix that includes Customer and Other Vendor Teams. o Identify Innovative ways in providing testing solutions during delivery. o Resource planning and time estimates for projects management, resolution of issues that impede the test effort. • Customer Interaction o Added responsibility of interacting with Customers thru WebEx, Conference calls, Support executives, Consultants, Product Manager, Demos to Sales team. o Involved with deployment and solution team for providing end to end solution to the customer, understand the deployment strategies and suggest from the product point of view. o Every interaction with customer ends up with new ideas, new implementations, new complex environments, understanding and simulating locally was challenge. • Strategic Initiatives o Work Soft Tool Proof-Of-Concept (POC) – Tool Evaluation Study, Setting up the Automation Environment, coordinating Product Demonstration with the customer. o Competency and Skill Building Initiatives – Conducting Automation Trainings to the Graduate Hires across Ordering Portfolio. o Improving Automation Return-On-Investment (ROI) – Planning Automation Cost Benefit Analysis in the Release. o To perform root cause analysis and take appropriate actions for the customer reported issues. o To initiate new test platforms like certify on SSL environment, Platform level Kerberos, Citrix, Docker, Virtual machines • Delivery o SOW Sign-off, Staffing, SRS and Test Plan Walkthroughs with Product ManagerCustomer, Early Risk Management, Follow-up activities with TL’s, Conducting Entry and Exit Criteria Meetings, Review and Sign-Off Automation Strategies o Implementing processes to meet the quality assurance goals. o Creating test plans, identify testing requirements, preparing the scope for test cycle. o Coordinating with Documentation team for updated manuals, guides, release notes. o Coordinating for release activities & SKU maintenance. • Financial o Preparing Project Financial Reports, Reviewing Resource Timesheets, Tracking Change Requests (CR’s) SharePoint Experience • Good knowledge in Administration, configuration, installation of all versions of SharePoint Server • Configuring Work Flows, Web Parts, Document Libraries. • Migration of Lotus databases to SharePoint Server. • Experience with Collaboration, Portals, Enterprise Search, Enterprise Content Management. • Installing and configuring SharePoint Farm environment.’ PROJECTS: EMC Documentum Mobile (freeware available in EMC downloads) – Agile Process It’s an enterprise app store to access the EMC product documentation and technical videos. It validates the device characteristics, displays the user entitled for accessing the documents and videos. Duration: Dec ’15 – Mar ‘16 Test Coverage: Mobile testing for Android devices, Simulators, Functional and Regression Testing, Performance and Integration testing
  • 3. Role: Test Manager Team Size: 10 Members Responsibilities: • Knowledge transfer session from US team. • Understand the design and implementation to plan the testing activity. • Initiate and drive the daily SCRUM meeting. • Create stories and task using Version one tracking tool. • Understand local encryption services, as well as REST API access to EMC authentication mechanisms. • Provide quick turnaround on testing the releasing the quality product to the internal employees. Projects in EMC Projects Project Abstract Start Date End Date Automation My Documentum client for Outlook Native integration with Microsoft Outlook allows users to capture and manage content, via email May-10 Visual Studio C# PST programming DB queries My Documentum client for Desktop Exposes Documentum to the user’s desktop and provides native access within Windows Explorer or Macintosh Desktop Dec-10 Visual Studio C# DB queries My Documentum client for SharePoint Seamless access into Documentum via SharePoint interface & native repository services Dec-10 Feb-14 DC4SP Integrates robust content governance and process management into the SharePoint user experience. Your users will get their work done faster while complying with industry and company standards Jul-14 Visual Studio .net DB queries D2 D2 is the advanced, intuitive, and configurable content-centric client for Documentum that accelerates adoption of ECM applications. Powerful configuration eliminates the need for custom code, yielding rapid deployment and dramatically lower costs for system maintenance. Jul-15 NextGen Connectors Next-Generation Content Platform For Digital Enterprise May-16 Selenium Java Role: Dual role Automation and functional Test lead Team Size: 14 Members Responsibilities: • As Automation lead o Conducted Automation Training Programs for New Joiners. o Provide technical assistance for SME’s. o Manage the Offshore Automation Delivery – Script Development, Maintenance and Production Support. o Manage the Automation Dashboards and measure the Productivity Gain. o Define Release based Automation Plans for the QA Projects. o Provide Automation Strategy to the Customer on the Planned Delivery and Assets to be deployed. • As Functional lead • Planning and scaling the Major and minor release, Service pack and Hot-fix release.
  • 4. • To attend the BRB review meeting and understand the issues being discussed for MyD suite product. • Provide quick turnaround on reproducing the customer issues locally or on customer environment. • To analyze the root cause and document the customer issues. • Tracking and review documentation updates/changes that need to go in the release. • Reviewing the test cases, bug reporting and tracking the defects. Symantec Protection 5.1 for SharePoint Servers Symantec Protection 5.1 for SharePoint servers provides virus scanning and repair services for all versions of Microsoft SharePoint Servers. Duration: Nov 2005 to April 2010 Test Coverage: Black box functional testing, Regression Testing, Performance & Persistence Testing, Platform Coverage Testing, Integration testing and Live virus testing Automation: Automation of Performance (Load testing) and Persistence testing using Microsoft VSTS Automation of Regression testing using QTP Automation of BAT using Selenium IDE Role: Senior SW Quality Engineer Team Size: 6 Members Responsibilities: • Create test plans and scope of QA activities. • Reviewing the test cases, bug reporting and tracking the defects. • Run Persistence and memory tests on Windows server. • Manual testing of critical features across platforms. • Migration of Lotus database to SharePoint server. • Spearheading the team & coordinating for the project implementation. • Performed live virus testing • Compatibility testing with different versions of browsers. Symantec Mail Security for Domino Symantec Mail Security is a complete, customizable, and scalable solution that scans Lotus Notes® database Document writes and email messages that pass through the Lotus Domino® server for Viruses, Spam and Spyware. Duration: Nov 2005 to April 2010 Test Coverage: Black box functional testing, Regression Testing, Performance & Persistence Testing, Platform Coverage Testing, Integration testing and Live virus testing Automation: Automation of Performance and Persistence testing using Load runner. Role: Senior SW Quality Engineer Team Size: 6 Members Responsibilities:  Create test plans and scope of QA activities.  Review of Project Critical documents.  Run Persistence and memory tests on Windows/AIX independently.  Manual testing of critical features across platforms (Windows, IBM-AIX).  Spearheading the team & coordinating for the project implementation.  Coordinating for release activities like ESD form, MCS form & SKU maintenance.  Performed live virus testing.  Compatibility testing with other Competitor products. British American Tobacco GSD (Group Service Delivery) is supporting around 65 BAT countries across the globe. It includes around 1200 servers and 33000 user Duration: Feb’05 to Nov’05 Team Size: 7 Members Role: Senior Executive - Support Responsibilities:  Manage and Administering of Lotus Domino servers (Nd6, Nd6.5, Nd7, Nd8), Spam Filters, Same-time servers  Monitoring and Maintenance of SMTP Mail server, Domino Cluster Server, Directory Catalog on Servers  Database maintenance on Critical Servers.  Cross- Certification between various domains for Mail Routing, database Access  Creating Connection docs, Program Document and configuration docs for Server
  • 5.  Configuring Fault Recover on Server  User and Group Management for Lotus Domino, Managing ACL on Database TRAININGS HANDLED: • Trained the entire team (QA & Dev) on IBM Lotus Domino Server and Lotus Notes. • Presented the training on IBM Lotus Domino Server and Lotus Notes in JAPAN for Symantec Support team. • Presented the training on IBM Lotus Domino Server and Lotus Notes in SINGAPORE for Symantec Support team. QUALIFICATION: • Master of Computer Application from IGNOU Open University, India in 2006. • Bachelor of Computer Application, IGNOU Open University, India in 2004. CERTIFICATION: • EMC Documentum Content Management Foundations • Networking & Hardware Engineering from Jetking. • Microsoft Certified Professional (MCP) from Microsoft (NT5). • Microsoft Certified Systems Engineer (MCSE) from Microsoft (NT4) • Certified Lotus Specialist (CLS) from IBM (R5x). • Certified Lotus Professional (CLP) from IBM (R6x). • Brain Bench Certified - Network Technical Support (USCertification). PERSONAL DATA: Date of Birth: 11th September 1981 Passport: E3717525
  • 6.  Configuring Fault Recover on Server  User and Group Management for Lotus Domino, Managing ACL on Database TRAININGS HANDLED: • Trained the entire team (QA & Dev) on IBM Lotus Domino Server and Lotus Notes. • Presented the training on IBM Lotus Domino Server and Lotus Notes in JAPAN for Symantec Support team. • Presented the training on IBM Lotus Domino Server and Lotus Notes in SINGAPORE for Symantec Support team. QUALIFICATION: • Master of Computer Application from IGNOU Open University, India in 2006. • Bachelor of Computer Application, IGNOU Open University, India in 2004. CERTIFICATION: • EMC Documentum Content Management Foundations • Networking & Hardware Engineering from Jetking. • Microsoft Certified Professional (MCP) from Microsoft (NT5). • Microsoft Certified Systems Engineer (MCSE) from Microsoft (NT4) • Certified Lotus Specialist (CLS) from IBM (R5x). • Certified Lotus Professional (CLP) from IBM (R6x). • Brain Bench Certified - Network Technical Support (USCertification). PERSONAL DATA: Date of Birth: 11th September 1981 Passport: E3717525