This is HBT Series Workshop details on Rapid Understanding of Customer Expectations, presented by CleanSoft Academy. The workshop is delivered in two modes - open workshop (1 day) and as corporate workshop tailored to meet specific needs of software companies.

1. Rapid Understanding
of Customer Expectations
A HBT Series Workshop
www.cleansoft.in

2. Good understanding of customer expectations is
vital to effective testing.
This workshop takes a scientific approach to “the act of
understanding the intentions or expectations”.
This is done by identifying the key elements in a
requirement/specification and
applying up a rapid personal process
powered by scientific concepts
to ensure that we quickly understand the intentions
and identify the missing information.
Copyright 2011, CleanSoft Academy. All rights reserved. “Rapid understanding of customer expectations” Powered by HBT

3. Good testing is about asking intelligent
questions leading to deeper understanding.
Understanding is a non-linear activity, the various
elements of requirements need to be connected well.
In the process of connecting the various dots, missing
are information identified, leading to intelligent
questions.
Copyright 2011, CleanSoft Academy. All rights reserved. “Rapid understanding of customer expectations” Powered by HBT

4. “Rapid Understanding of Customer Expectations”
is Powered by HBT
Hypothesis Based Testing (HBT) is a personal scientific test methodology powered by the defect
detection technology STEMTM to deliver clean software. It consists of six stages, with the first
two stages focused on “Understanding expectations” and “Understanding context”.
The first stage “Understanding expectations” focuses on outward aspects
... business problem the software is attempting to solve, marketplace, customer types,
end user types, business requirements, deployment environment and technologies
used.
The second stage “Understand context” focuses inward
... technical features, their dependencies & interactions, usage profile, attributes,
business risk & prioritizing them, and finally identifying the cleanliness criteria.
These two stages of HBT is powered by the “Business Value Understanding” discipline of STEM.
This discipline consists of about ten major steps with seven scientific concepts to enable
understanding of expectations in a scientific manner.
STEM (STAG Test Engineering Method) is the trademark of STAG Software Pvt. Ltd.
Copyright 2011, CleanSoft Academy. All rights reserved. “Rapid understanding of customer expectations” Powered by HBT

5. Topics Covered in this workshop
‣ Needs, expectations and requirements : Understanding business value of requirements
‣ Customers, End users, Engineers: Degree of detailed information needed
‣ Wish, Need, Issue: Understanding the maturity of requirements and its volatility
‣ Birth, Growth, Death : Evolution of requirements
‣ Implementing vs. Suggesting : Dealing with unclear customers
‣ Probing the mind : The “Science” of Questioning
‣ Understanding the various elements of a expectation/requirement and their inter-relationship
‣ Sources of information to aid understanding
‣ Creating the big picture by using Landscaping, a technique derived from mind mapping
‣ Deployment environment, Architecture and their role in effective testing
‣ Identifying the various types of end users and identifying the number of users for each type
‣ Identifying technical requirements for business requirements
‣ Critical success factors - Identifying critical attributes and ensuring that they are testable
‣ Understanding the usage patterns/operational profile
‣ Understanding business risks and prioritization
‣ Formulating cleanliness criteria
‣ How to understand intended behaviors for designing test scenarios/cases
Copyright 2011, CleanSoft Academy. All rights reserved. “Rapid understanding of customer expectations” Powered by HBT

6. Takeaways from the workshop
The participants will be able to rapidly formulate questions
enabling deeper understanding of customer’s expectations.
They will understand the “science of questioning” to enable
them to uncover missing information and create testable
requirements.
They will be able to create a User type list, Requirement list,
Operational profile, Interaction matrix and derive Cleanliness
criteria.
Copyright 2011, CleanSoft Academy. All rights reserved. “Rapid understanding of customer expectations” Powered by HBT

7. DELIVERY STYLE
The delivery style will be application oriented, with an
application used to illustrate the concepts and the
process of doing.
TARGET AUDIENCE
Test manager, Project manager, Test lead, Test engineers
DURATION
Open workshop : One-day
Corporate workshop : One-day
Copyright 2011, CleanSoft Academy. All rights reserved. “Rapid understanding of customer expectations” Powered by HBT

8. Two Modes of Delivery
This program is delivered in two modes:
Open workshops
Conducted periodically,dates published on our website.
Corporate workshops
Exclusively done for corporates, tailoring to suit specific
needs of your organization can be done.
Copyright 2011, CleanSoft Academy. All rights reserved. “Rapid understanding of customer expectations” Powered by HBT

9. May we help you?
To be on our open workshop mailing list or to conduct
this program at your organization please contact us at :
Bengaluru (080) 2535 7161/62
Chennai (044) 4214 3469
Email marketing@cleansoft.in
Thank you
CleanSoft Academy is a division of STAG Software Pvt. Ltd.
Copyright 2011, CleanSoft Academy. All rights reserved. “Rapid understanding of customer expectations” Powered by HBT