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Chief Data Officer: 6 Ideas for Data Innovation

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Chief Data Officer: 6 Ideas for Data Innovation

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Chief Data Officer: 6 Ideas for Data Innovation

  1. 1. @CraigMilroy © 11-2014© 12-2014 Chief Data Officer: 6 Ideas for Data Innovation Craig C. Milroy, Chief Data Architect
  2. 2. @CraigMilroy © 11-2014@CraigMilroy Data Complexity and the recent rise of the CDO role…. Organizations are creating the office of the CDO to resolve business “pain-points” within data environments. …Gartner Inc. predicts that 25 percent of large global organizations will have appointed CDOs by 2015… Gartner Inc. 01/2014 Due to the relatively short history of the role, CDOs often operate without the benefit of formal industry guidance, frameworks or methodologies. … one size does not fit all ...
  3. 3. @CraigMilroy © 11-2014@CraigMilroy Chief Data Officers are a good idea….. In February 2013 Gene Leganza of Forrester Research made the following observation: "Chief data officers are a good idea – but how is it going to work?"Gene Leganza’s blog, Forrester, February 2013. …determine the best approach for resource allocation and resolution... …organizations must understand the source of the challenges ...
  4. 4. @CraigMilroy © 11-2014@CraigMilroy Businesses that understand opportunities within…. …The Office of the Chief Data Officer (OCDO) will enable an effective business technology response… …have an ability to create a competitive advantage within their target market…
  5. 5. @CraigMilroy © 11-2014@CraigMilroy … it’s all about DATA
  6. 6. @CraigMilroy © 11-2014@CraigMilroy … 6 Ideas for Data Innovation …
  7. 7. @CraigMilroy © 11-2014 Data Innovation Idea: One The Key Ingredients Chief Digital Officer Chief Analytics Officer Chief Data Officer CEO and Board Mandate: Transformation to Data Centric Organization
  8. 8. @CraigMilroy © 11-2014 Data Innovation Idea: Two The New Data Opportunities Web Searches Location Chat Logs Social Network IP Addresses Device … many organizations are unware of the opportunities to enhance the level of customer engagement …
  9. 9. @CraigMilroy © 11-2014 Data Innovation Idea: Three Shift from Data Silos to “Customer” Centric Social Account Product Event Channel Product Line of Business AccountCustomer Channel Device Customer
  10. 10. @CraigMilroy © 11-2014 Data Innovation Idea: Four “Customer” Centric Data Analysis Event Social Account Product Channel Device Customer =+
  11. 11. @CraigMilroy © 11-2014 Data Innovation Idea: Five The Shift to the Real-Time World Micro to Milli Real Time Milli - Seconds Near Time Min, Hours, Days Batch Deep processing of: event, product, account, customer, behavioral , predictive models, extraction of signals/noise Mobile, location, product offer triggers, predictive models Refinement of product offer, product purchase, engagement of legacy product systems
  12. 12. @CraigMilroy © 11-2014 Data Innovation Idea: Six Enhanced Customer Engagement …Understanding the Customer before they engage with your organization… … Think like a "startup" …
  13. 13. @CraigMilroy © 11-2014@CraigMilroy … it’s all about DATA LEADERSHIP 13
  14. 14. @CraigMilroy © 11-2014@CraigMilroy Banking, Big Data, Business Analytics, Business Architecture, Business Capability, Business Intelligence, Business Leadership Business Process, Business Transformation, Chief Data Architect, Cloud, Customer Centricity, Customer Relationship Management , Data Architecture , Data Assessments, Data Exploration, Data Governance, Data Integration, Data Process Modeling, Data Quality, Data Strategy, Data Streams, Data Visualization, Data Warehouse, Design, Financial Services, Enterprise Architecture, FSLDM, Hadoop, Information Lifecycle Management, Investment, Master Data Management, Metadata Management, Mobile, Next Generation Data Platform, Open Data, Open Source, Reference Data Management, Roadmap, Risk Management, Startup, Technology Stack, Thought Leadership craigmilroy ca.linkedin.com/in/craigcmilroy

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