Coaching by question

Coaching by

Sunday, August 28, 2011

Unlock team potential,
one person at a time.

2

Objective
To learn
some
coaching
tips

3

Agenda

Golfer & Executive coach
Quiet Leadership concept
Coaching question examples

4

Golfer &
Executive coach


Tom

is a business man.
He’s also a good golfer.

6

Jerry

is an executive coach.
He’s a good friend with Tom.

7

Tom is seeking help from Jerry
on improving his golf game.

8

Coach, I want you to help me
improving my golf game.

9

Tom, I am happy to help.
But you know that I don’t
have a clue about golf.

10

It’s similar to coaching a CEO. He
knows much better than you how to
run his own business.

11

It’s true. But we have to agree ﬁrst that I will
help by asking lot of questions to facilitate
your thinking. You’re like a CEO - you know
your golf game much better than I do.

12

So, what do you concern
about your golf game?

13

I’ve played golf for few years. I’m good
among my friends. Nevertheless,
I know I can be better.
What should I do?

14

Basically, you want to move
your performance from good
to great?

15

That’s correct,
coach.

16

Tom from your own experience, when
good golfers want to move up their
performance level, what would they do?

17

Usually, they would identify an
area for improvement and then
focus on improving that area.

18

That’s a good idea. What
speciﬁc area do you want
to improve?

19

“Coach, I think I need to improve my ability
to chip out of a bunker. It’s not good.”

20

Can you be more
speciﬁc?

21

I’m not sure. My friends told
me but they didn’t give me
a speciﬁc feedback.

22

In this case, you’re unable to obtain
feedback from your friends. How else
might you obtain speciﬁc feedback?

23

Tom has a dazed look on his face. His forehead tense up as
he think more deeply. He becomes silent for a moment.

24

Suddenly Tom has an insight...

25

“Coach, perhaps I will ask my friend to
video me when I chip out of a bunker.”

26

“That’s a good idea. Once you
have the video, what would be
your next step?”

27

“I will analyze
my performance
and ﬁnd out the
solution.”

28

“Usually, when a good golfer learns about his
area for improvement, what would he do?”

29

Tom has a dazed look on his face again. He becomes silent
for a moment. But this time is quicker.

30

Tom has another insight...

31

“One might prefer
to correct by oneself.

Or one might seeking
the help from a Pro.”

32

In your case, what would be your
preferred solution?

33

Tom thinks...

34

Another insight...

35

“Coach, I will deﬁnitely seek help from a Pro.
I’m a visual learner. I need to see the right approach
and then I can easily copy that shot from the Pro.”

36

Sounds like a good plan to me.

37

Coach, thank you very much.

38

Agenda



Br
ai
n
R
es
ea
rc
h
42

No
two
brains
are
alike

43

Each individual brain is hardwired uniquely

44

When we solve problem, we connected
several parts of our brain.

45

The way each of us solve a problem
is like the maps inside a brain.

46

My maps are so unique.

47

If I give my maps to you,
hope they help you to solve the problem...

48

It likes driving in Phuket by using Chiangmai map.

49

“When we try to think for people it takes a lot of
mental energy on our part. We think hard, and still
come up with the wrong answers for that person.”

50

No
two
brains
are
alike

51

When people discovers solution by themselves,
their self-esteem is enhanced.

52

Increase employee
engagement

53

In 2005, at NYU they experiment coaching under fMRI

54

At the moment an insight occurs...

55

...the brain gives off strong
gamma-band waves (GBW)...

56

...such as an
Archimedes’

Eureka!

57

The 4 faces of insight


1. Awareness: When we face a problem our face looks a
little unhappy. Our eyes might squint slightly. We feel stuck.
We have various mental maps in conﬂict.

59

2. Reﬂection: People have a dazed look on their face.
Their forehead might tense up as they think more deeply.
One becomes silent for a moment.

60

3. Insight: There's a rush of energy if it's big idea, like
Archimedes' "eureka" moment.

61

4. Action: People's eye movements
show they are ready for action.

62


Alpha
wave



Gamma
wave


GBW give off substantial energy.

66

Unique brain
Self-esteem enhanced
GBW increase engagement

67

Coaching by question is a process that
a coach uses to facilitate the coachee
to discover the solution for himself.

70

We ask people back when they come to seek
advice / opinion / judgment
instead of giving them an answer.

71

Coaching
Question
examples


Generic coaching question 1/2

1. What’s your concern?
2. Can you be more speciﬁc?
3. Do you know the cause?
4. How would you know the cause?
5. What would be an alternative solutions?
6. Which one is most suitable?

73

Generic coaching question 2/2

7. That mistake already happened, what did
you learn?
8. If you have to do it again, how would you
do it differently?
9. If you don’t know the answer, who would
know and ask for?

74

Thinking question

10. How can I best help you with your thinking?
11. How long have you been thinking about this?
12. How often do you think about this?
13. How important is this issue to you?
14. How clear about this issue?
15. Can you see any gaps in your thinking?

75

Agenda


76

Objective
To learn
some
coaching
tips

77

Unlock team potential,
one at a time.

78

Obtain a book or an E-book (kindle)
from www.amazon.com


www.thaicoach.com


Coaching by question

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