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Stepping into the
Digital Future with IoT
How 14 companies across industries are
demonstrating the reality of IoT-at-scale
and generating actionable intelligence to
fuel higher levels of efficiency, innovation
and new business models.
Manufacturing
Digital Oil Field Connects the Drill Bit to the Chairman’s Office...............................................................5
Connected Car to Personalized Services.......................................................................................................6
Manufacturer Unifies its Connected Equipment Solution.......................................................................... 7
Knowledge Is Power with Adoption of Smart Processes...........................................................................8
Eliminating Shop Floor Production Waste with Track and Trace..............................................................9
Travel and Hospitality
Saving Millions, One Fuel Tank at a Time.......................................................................................................11
Connected Kitchen Improves Morale, Customer Satisfaction..................................................................12
Life Sciences
Increasing Adherence to a Treatment Routine with the Push of a Button...........................................14
Bringing Medical Therapy Home to Increase Treatment Accessibility...................................................15
Device Maker Improves Health of its Health Equipment...........................................................................16
Communication and Coordination at the Heart of Transforming Patient Care...................................17
Retail and Consumer Goods
Keeping Food Fresh, and the Data Even Fresher.........................................................................................19
Connected Vending Machines Ensure Customers Can Always Quench their Thirst..........................20
Conglomerate Speeds Business Outcomes with IoT Center of Excellence...........................................21
Contents
2 Stepping into the Digital Future with IoT
The Digital Age — which makes the Industrial Revolution look tame by comparison — is upon us.
In this era, organizations are leveraging intelligent products and solutions to realize efficiencies,
enable customization and improve the user experience like never before.
And, just as in previous transformations of industry and business, existing processes are being
disrupted, innovation is accelerating, and entire industries are being reshaped.
In this new era, the integration of information technology and operating technologies is driving
powerful synergies — between the physical world of smart machines, industrial operations and
facilities/spaces, and the digital world of Internet of Things (IoT) platforms, applications and
insights.
This creates the opportunity to help businesses generate greater efficiency, enhance safety,
improve customer experience and develop new business models and revenue streams.
Building end-to-end systems and capabilities is critical to leading in this era — helping to
understand and predict equipment performance, get visibility into operations, monitor facilities/
spaces and make critical business decisions based on real-time, contextual data.
To succeed, organizations must have a strategy that addresses the four dimensions outlined
by the World Economic Forum for this nascent Digital Age: customer expectation, product
enhancement, collaborative innovation and organizational forms.
In the following pages, we present examples of businesses across industries that we’ve helped
navigate this epochal shift by examining their challenges, developing
strategies, applying design thinking and leveraging our deep domain
expertise and analytics. By doing so, we’ve helped them contextualize,
imagine and create smart, connected products and solutions that can
help them drive future growth.
Frank Antonysamy
Global Markets Head, Cognizant Intelligent Products and Solutions
3 Stepping into the Digital Future with IoT
The Transformation Upon Us: Intelligent Solutions
Are Merging Digital and Physical Worlds Across Industry
Manufacturing
5 Stepping into the Digital Future with IoT
The Challenge
Across the globe, oil rigs are
equipped with submersible pumps
lifting oil to the surface to fuel our
world. To operate effectively and
without fault, these pumps require
periodic adjusting based on factors
like pressure, temperature and
oil prices. Doing so often means
a costly trip for an engineer to a
remote and possibly dangerous
location.
One leading oilfield services
provider wanted to eliminate these
trips and lower costs and downtime
by analyzing and optimizing the
functionality of these pumps.
The company partnered with us
to connect its oil equipment and
transform its operations into a
remote service model.
The Solution
Our comprehensive analysis led us
to develop an IoT approach that
enables the gathering of pump
information via sensors, analyzes
the data to determine what changes
should be made, and programs
those changes over the network to
remotely update the pumps.
We helped the company enable
recalibration from the safety of
the office, as well as real-time
awareness of conditions that
could signal an impending issue.
Predictive maintenance, ongoing
pump tuning and real-time
information set the stage for the
company to maximize oil production
no matter the current market
conditions.
Digital Oil Field
Connects the
Drill Bit to the
Chairman’s
Office
Our Approach
With the success of connected
oil pumps, we are helping the oil
provider move forward with its
vision of a digital oilfield, bringing
oil tankers, trucks, pipeline and
other equipment online, enabling
actionable intelligence and an
optimized supply chain.
Results
•	 Decreased travel and enabled
faster, cheaper recalibration of
pumps in a remote setting.
•	 Enabled cost savings amounting
to hundreds of thousands
of dollars per day through
proactive alerts that help
engineers prevent equipment
failures.
•	 Increased response time and
minimized downtime.
•	 Enabled continuous
optimization of production
based on market factors.
Manufacturing
Manufacturing
6 Stepping into the Digital Future with IoT
The Challenge
A large North American OEM
wanted to create a global platform
to deliver new connected car
applications and services to
existing and new markets. It is also
wanted to develop a connected
services program that would
create opportunities for new
service revenue as well as leverage
captured telematics data of cars
and drivers to improve product
quality and services.
The company had few in-house
resources with the required
expertise to fully design and deploy
an end-to-end solution and ensure
program design success in North
America, India, China and Europe.
The Solution
We brought together a blended
team with expertise across IoT,
machine connectivity, telematics,
analytics and automotive industry
knowledge to build a proof of
concept and end-to-end roadmap
design of a connected car platform.
Roadmap implementation
required resources for project
management, requirements design,
architecture design, analytics
strategy, development integration
development, performance
and integration testing and
infrastructure services to support
50-plus locations across the U.S.,
China and India.
Connected Car
to Personalized
Services
Our Approach
With the help of digital
technologies, a blended team
of expert resources and an
ecosystem of partners, the
automotive giant’s next move
will be greater personalization
and the ability to impact urban
mobility.
Results
•	 Scaling of the connected car
program to five million cars by
2018.
•	 Unified 25+ vehicle data
sources on one platform.
•	 Ability to rapidly scale program
delivery across multiple
countries and new technologies.
•	 Ensured fast go-to-market
timelines for releases.
•	 Localized development, testing
for specific geography releases.
Manufacturing
7 Stepping into the Digital Future with IoT
The Challenge
The drawback to being an early
adopter is that your mistakes are
the ones that benefit others. A
manufacturer of heavy equipment
had been using telemetry data for
over 15 years to enable fleet and
equipment management, but the
solutions were disjointed. Although
each unit could meet its own needs,
the company sought a more holistic
approach.
The manufacturer recognized that
a new look at telemetry would
allow it to leverage data across
units in order to adopt enterprise-
wide analytics and monetize the
information. It partnered with us to
lead this change.
The Solution
We are leading a transformation
initiative for the manufacturer,
leveraging Microsoft Azure, remote
configuration, predictive analytics
and data monetization at scale.
The new IoT platform will manage all
data across the company with one
enterprise-wide data warehouse.
This single source of data will
enable the manufacturer to develop
advanced analytics, and make data
accessible to other applications
when needed through an API layer.
Manufacturer
Unifies its
Connected
Equipment
Solution
Our Approach
With a single cohesive IoT
platform, the manufacturer will
improve its ability to optimize the
opportunities of telemetry data.
Through a more cohesive and
accessible set of enterprise-wide
data, the company can provide
better solutions, drive innovation
internally and with partners, and
scale faster and more sustainably.
Results
•	 Improve scale and support of
two million pieces of connected
equipment, up from 300,000.
•	 Enable a development
operations and governance
paradigm to support the new
IoT-enabled business.
•	 Drive new revenue channels
and growth with data-based
offerings.
•	 Scale data collected in the field
from 15 gigabytes to 6,000
terabytes per day.
•	 Consolidate data and processes
to drive consistency and
innovation.
•	 Increase the accessibility
of equipment and job data
from weeks to hours to enable
discernable insights into
performance and productivity.
•	 Drive new revenue channels
and growth with data-based
offerings.
Manufacturing
8 Stepping into the Digital Future with IoT
The Challenge
The massive adoption of digital is
pushing companies to reimagine
how they do business. One large
U.S. manufacturer of packaging
solutions saw great opportunity in
adopting knowledge-based services:
to become more service-oriented
in its offerings, and grow beyond
products.
As competitors had begun to
leverage knowledge-based services,
the company sought to develop an
approach to create and support
such capabilities, and engaged us to
help it build the process.
The Solution
Through a comprehensive
analysis, we helped develop a
strategic roadmap for setting up
a sensing and analytics IoT center
of excellence. By leveraging our
leadership, the company ensured
the use of the right technology
and business planning resources
to support the new approach and
forthcoming service offerings.
We leveraged our asset
performance excellence (APEx)
offering as a solution accelerator
in order to build pilot solutions
that gather data and provide
insights that enable the company
to understand equipment
performance. The monetized data
emanating from the equipment and
the environment also fueled the
creation of new services.
Knowledge Is
Power with
Adoption of
Smart Processes
Our Approach
With APEx, we are helping to
provide data and insights that
enable the company to under-
stand equipment performance,
drive cost efficiencies and
make informed decisions about
production equipment. Access
to this real-time insight into
asset and equipment status is
also something the company
can provide to its customers as
a service offering. Leveraging
knowledge and information
enables optimized processes
based on asset conditions, and
proactive identification and
prevention of service bottlenecks.
Results
•	 Optimized consumable utiliza-
tion and replenishment by 9%.
•	 Increased service parts revenue
by 12%.
•	 Improved cost competitiveness.
•	 Enabled 12% savings in
inventory carrying cost.
•	 Realized 5% savings from
product obsolescence costs.
•	 Scaled eight pilot sites with
100 assets each, 200-plus
concurrent users and 10,000
connected machines.
•	 Customer onboarding cut from
two months to one week.
9 Stepping into the Digital Future with IoT
The Challenge
A growing number of manufacturers
are in search of modern track-and-
trace solutions that can help pinpoint
and resolve issues on the shop floor
to keep production moving forward
at a steady, reliable rate.
A global heavy equipment
manufacturer that was pressured to
reduce costs, improve quality and
decrease demand uncertainty with
custom orders wanted to address
these problems on the factory
floor in real-time. To drive
efficiencies, managers needed
to gain more visibility into the
movement of chassis, parts
and operators. Track-and-trace
capabilities could also help them
visualize all aspects of custom
order production and eliminate
unnecessary downtime.
The Solution
We worked with the manufacturer
to define and architect a sensing
and analytics solution to track and
trace the custom order production
line end-to-end. We deployed third-
party RFID and beacon technologies
leveraging Intel’s Retail Sensor
Platform and integrated these with
Microsoft’s Azure IoT platform
to track, trace and alert when
problems arise in real-time.
The solution provided management
with real-time tracking of operator
productivity using beacons;
traceability of custom equipment
as it moves through the assembly
using RFID tags; reporting and
compliance with automated
computations of employee-to-
station cycle time; trend analysis by
workstation and employee; and the
ability to track parts location on the
shop floor as the custom equipment
moves across workstations.
Eliminating Shop
Floor Production
Waste with Track
and Trace
Our Approach
With proper systems deployed,
workers were prepared, parts
were in place, delays were
minimized, and overall factory
output increased. Management
can visualize all aspects of
production and address problems
in real-time.
Results
•	 Reduced production time by
nearly 50%, from 40 minutes
to 20 minutes per machine.
•	 Increased assembly line process
compliance and efficiency.
•	 Enabled management with real-
time views into line delays and
activities performed at each
workstation.
Manufacturing
Travel and Hospitality
Travel and Hospitality
11 Stepping into the Digital Future with IoT
The Challenge
For an equipment rental company,
missing a quarter tank of gas here
or there may not seem like a big
deal. But spread that over 33,000
pieces of equipment in the field
throughout a year’s timeframe, and
it equates to millions of dollars.
This issue was just one of a number
of areas where a heavy equipment
rental agency saw opportunity for
process optimization. The company
had been using sensors and IoT
capabilities for various purposes
over the years, but asked us for help
combining its sensor equipment
with contemporary techniques and
technology to address numerous
issues with equipment tracking and
optimizing operations.
The Solution
We focused on re-architecting and
enhancing the rental company’s
IoT and logistics applications. Using
telematics data, we are enabling
new capabilities in managing
equipment availability and utilization
tracking. This includes real-time
monitoring of equipment asset
status, indicating inefficiencies like
idling, underutilization and misuse.
We are also developing mobile
services to replace paper ones,
like accurately capturing fuel and
damage charges at equipment
check-in. To drive customer
satisfaction, we’re incorporating
additional features, such as
electronic signatures and automated
SMS alerts for estimated equipment
arrival time, which includes a link to
a sensor-powered location map.
Saving Millions,
One Fuel Tank
at a Time
Our Approach
Mobile-based services will
provide several benefits, including
improved equipment location
tracking, fuel consumption
monitoring, and damage assess-
ment, resulting in millions
of dollars in savings for the
company. Through new customer
service features based on
telematics, the company is
positioned in the market as an
innovator that offers value-adding
benefits over its competitors.
Results
•	 $10M estimated decrease in
revenue leakage.
•	 Support for telematics data
generated by 33,000 pieces of
equipment.
•	 Increased efficiency through
mobile job schedules for over
700 drivers.
•	 Reduced time spent locating
equipment by thousands of
hours annually.
•	 Increased market share through
innovative customer-facing
solutions.
12 Stepping into the Digital Future with IoT
The Challenge
Maintaining market share in the
fast food industry requires more
than just providing inexpensive food
on-demand. Customers expect a
quality experience in addition to the
low price, and one of the world’s
largest fast food chains wanted to
improve that experience.
The food company asked us to
help digitize its store operations
to improve food quality and
consistency, minimize consumables
and reduce employee turnover.
The Solution
We introduced an IoT infrastructure
to the company to improve kitchen
monitoring and management. We
focused on connecting the most
important part of the kitchen
equipment — the deep fryer — to
allow the food company to monitor
and analyze parameters like
temperature, status, equipment
fatigue and fault diagnostics.
We also implemented a new
control panel to allow remote
programming of recipes and rollout
of new product cooking routines,
in order to more accurately control
final product quality, simplify the
overall process and lower employee
frustration.
Connected
Kitchen
Improves Morale,
Customer
Satisfaction
Our Approach
Connected fryers mean more than
maintaining consistent frying
temperatures. Better oversight
of equipment can eliminate the
sources of the biggest employee
frustrations, like equipment
failure and confusing product
recipes. Consistent control of
food preparation simplifies
processes for employees,
improves quality and speeds
delivery to customers.
Results
•	 Reduced time-to-market for
new menu products.
•	 Strengthened the customer
experience by improving
consistency and shortening
wait times.
•	 Reduced downtime for fryer
equipment through proactive
maintenance.
•	 Decreased consumable
utilization by minimizing fryer
error in product preparation.
Travel and Hospitality
Life Sciences
14 Stepping into the Digital Future with IoT
The Challenge
Living with diabetes can be a major
challenge for an individual to
overcome. Daily insulin injections,
when needed, are especially
important to maintaining quality
of life for patients with diabetes.
Adherence to a treatment plan
prevents complications from arising.
A European life sciences company
was struggling to find innovative
approaches to improve treatment
adherence for patients with Type I
diabetes who were moving to
injectable insulin for the first time.
The company approached us
for help.
The Solution
We identified a combination of
solutions that together could
encourage and track insulin
treatment adherence. Through
a tool called The Button, we
introduced a digital tap point into
the patient’s home in a location
where other daily routines occur.
The patient taps the device after
taking an insulin dose, which helps
to establish routine and build a
history of behavioral data.
Combined with The Button is a
sponsor network, connecting
a friend or network member to
the patient’s progress for daily
emotional support. Further, a
personal counselor assignment
provides a consistent point of
contact enabled by data analytics
and automated daily service.
These components inject support
and knowledge into a process built
around encouraging treatment
adherence.
Increasing
Adherence to
a Treatment
Routine with the
Push of a Button
Our Approach
Combining capabilities across our
company — including our digital
strategy, intelligent product and
services, and insights, strategy
and design teams — we applied
human science and insights to
re-imagine the customer journey
for adherence. Our objective was
to first gain a deep understanding
of treatment adherence drivers,
and then frame the study
around using digital services to
re-enforce daily routines and
support services.
Results
•	 Increased patient adherence to
treatment plan.
•	 Optimized the traceability of
products in the field.
•	 Designed a 24/7 Sponsor
Network for support.
Life Sciences
15 Stepping into the Digital Future with IoT
The Challenge
For most patients, at-home
treatment is preferred to traveling
to a clinic or hospital. When a
medical device manufacturer saw
an opportunity to turn one of its
specialized treatment devices
from a hospital-only product into
a connected mobile solution, the
company acted to do so. Success
would reduce patient costs and
lay the groundwork for real-time
monitoring.
The company began developing
the new device, but creation of
the basic therapy consumed more
time than anticipated, and it cut
into the schedule for enabling
connectivity. With an aggressive
timeline, the company asked us for
help with connectivity and the user
experience.
The Solution
After collecting basic requirements
on data integration and
documentation, we engaged
in planning and delivering a
connectivity roadmap. Addressing
data storage was imperative, so
we provided a product lifecycle
management administrator to work
on-site to manage the system of
record.
We also helped address the
patient experience for using the
device, ensuring that patients and
caregivers could easily operate the
device for home therapy and data
transmission. We are now delivering
on projects directly tied into
connectivity, including deploying
RFID for the device’s rechargeable
components to capture data into the
supply chain system.
Bringing Medical
Therapy Home
to Increase
Treatment
Accessibility
Our Approach
Our role in accelerating
development of this new product,
through IoT strategy, staff
augmentation, user experience
and technical expertise, will
ensure this medical therapy
is delivered in a timely and
meaningful way, greatly
benefiting the company and its
patients worldwide.
Results
•	 Reduced device downtime.
•	 Improved patient experience.
•	 Increased clinician productivity.
•	 Enabled data analysis for
preventive maintenance.
Life Sciences
Life Sciences
16 Stepping into the Digital Future with IoT
The Challenge
Waiting on a runway due to an
equipment issue is one thing. Lying
on a gurney in advance of a surgery
is quite another.
To prevent delays due to the failure
of its endo-surgical equipment, a
large U.S. manufacturer routinely
dispatched highly trained sales
personnel to visit hospitals and
examine each piece of equipment.
The process was extremely costly,
and led to opportunity costs as
well, as the service activity meant
lower sales. Further, the manual
nature of maintenance meant the
company could only slowly respond
to failures.
The Solution
We worked with the device maker to
improve its service and maintenance
process. Each device already stored
important data, such as surgery
type, tool usage, surgery time and
total lifetime usage. We helped
the company create a process for
capturing this data in an automated
and remote way, eliminating the
need for field personnel to visit sites
for simple data collection.
We also devised an IoT instrument
to plug into the device maker’s
existing equipment, which prevented
major delays in deployment and
avoided the need for recertifying
devices in the field. Data about each
device is transmitted automatically,
enabling maintenance planning
and faster remote updates. Issues
are identified immediately, and
downtime is reduced.
Device Maker
Improves Health
of its Health
Equipment
Our Approach
With the improved ability to
provision software updates
and enhancements, and a
better understanding of device
performance, the device maker
can now provide more effective
surgical tools and greater
uptime, driving better customer
service and improved patient
experiences.
Results
•	 Achieved ROI in less than
one year.
•	 Enabled $6 million in projected
savings annually.
•	 Improved patient outcomes and
sped deployment.
Life Sciences
17 Stepping into the Digital Future with IoT
The Challenge
With a shifting focus to patient
outcomes, health providers are
challenged to improve patient
experiences. A large nonprofit
health system recognized that by
digitizing, it could reinvent the
healthcare landscape by driving
consistency, responsiveness and
quality. This would greatly improve
patient and provider satisfaction
in a highly competitive market, in
which 22 area hospitals serve fewer
than two million residents.
The organization partnered with
us to improve patient engagement
and enable more effective
communication and coordination
among primary care physicians,
hospital physicians and system
facilities.
The Solution
After working to understand the
organization’s business objectives,
completing interactive workshops,
interviewing key stakeholders and
analyzing workflows, we deployed
an as-a-service, high-touch patient
engagement platform. This solution
incorporates live interactions,
portals and communications tools,
including chat, e-mail, phone and
social media feeds to create a
comprehensive view of patient and
care information.
Built-in analytics track performance
and create real-time alerts for
nurses, such as when a prescription
has not been filled, an appointment
has not been made or a primary
care physician has not been
assigned. The platform now
coordinates a large number of
administration and care services.
Communication
and Coordination
at the Heart of
Transforming
Patient Care
Our Approach
Our solution aimed to transform
patient communications and
coordination has helped the
health system continually
differentiate itself with its quality
of care and patient and physician
experiences it delivers. The health
system has moved from the 24th
percentile in the Centers for
Medicare and Medicaid Services’
HCAHPS Patient Satisfaction
Survey Top Box to the 98th
percentile.
Results
•	 15% reduction in no-show
appointments through improved
care coordination.
•	 Improved primary care
physician experience, with
24x7 on-demand live clinical
call support and real-time
information.
•	 350% increase in incoming
patient transfer volume.
•	 100% patient follow-up post
discharge within 48 hours.
Retail and Consumer Goods
Retail and Consumer Goods
19 Stepping into the Digital Future with IoT
The Challenge
Every year, a large retail chain
attributes nearly $2 billion in
losses to food wastage. Of that,
refrigeration system failures or
issues account for roughly $300
million. Alarms raised by the
controllers of these refrigeration
systems reach the operations team
after five to six hours, and there is
no mechanism to predict failures
before they occur.
To compound the problem, these
legacy controllers are no longer
supported by the vendor, making
it nearly impossible to change the
alarm and logging parameters.
The retailer needed new ideas
to address these challenges and
partnered with us to envision
solutions.	
The Solution
We endeavored to create an
extraction utility that can directly
interact with the refrigeration
equipment’s controllers, and
retrieve a set of prioritized sensor
information on a periodic basis.
Further, we are designing a platform
powered by the IoT that would log,
monitor and predict the alarms and
failures for all U.S. stores, based on
the data retrieved from the various
controllers.
Keeping Food
Fresh, and
the Data Even
Fresher
Our Approach
We are currently iterating on the
IoT solution for the retail giant.
When completed, the solution will
enable the collection of data from
meters, energy sources, fleets
and other sources and provide
an enterprise-level platform for
energy, operational and supply
chain excellence. Collection of
this data will also open the door
to algorithm development, which
will serve as the foundation
for prediction of failure and
prevention of food loss.
Results
•	 10% reduction of wastage
expected by end of 2017.
•	 $40 million expected operating
cost reduction.
•	 Reduced response time for
priority issues from 36 hours to
four hours.
•	 Drastic reduction in false alarm
alerts through normalized rules
engines.
•	 Significant reduction of 100
million alerts per year on
average through automation
solutions.
•	 Production-level deployment
in 100 stores, with expected
rollout to 5,300 stores.
20 Stepping into the Digital Future with IoT
The Challenge
As soda sales wane in retail outlets,
beverage distributors must find
new ways to get their drinks in the
hands of thirsty consumers. A major
global food and beverage company
saw an opportunity to improve the
profitability of its vending machines,
soda fountains and coolers by using
the IoT.
The company asked us to help
connect its equipment to avoid out-
of-stock situations, prevent product
theft, gain insights about buyer
behavior and lower restocking costs.
The Solution
We managed a multi-vendor
effort to build an equipment
network leveraging connected
services, and oversaw prototyping
and technology selection. Our
IoT solution included a big data
analytics application and software
to interpret sensor data in order to
send alerts.
When supplies run low, software
automatically orders new
products, enabling unnecessary
supplier visits. Alerts notify the
company when sensors predict
future equipment problems, and
continuously update security
personnel with equipment location
if moved.
Connected
Vending
Machines Ensure
Customers Can
Always Quench
their Thirst
Our Approach
Better intelligence about vending
equipment enables the beverage
company to optimize the product
mix in any given location, while
also minimizing product inventory
outages. The equipment’s
sensitivity to potential
malfunctions and possible theft
also drives down costs, enables
preventive maintenance and
reduces downtime.
Results
•	 Increased revenue 5% in one
division.
•	 Reduced supply chain costs
15% in the same division.
•	 Enabled 5% savings in
equip-ment loss due to
projected theft.
Retail and Consumer Goods
Retail and Consumer Goods
21 Stepping into the Digital Future with IoT
The Challenge
Most corporations operate their
business with a CEO, CFO and
CIO, but you’ll rarely find a Chief
“Internet of Things” Officer
to manage enterprise-wide
transformational initiatives.
A large conglomerate had multiple
“things” officers responding to
their corporate digital charter to
develop innovative new products
for their customers. While some
of these siloed IoT initiatives
met with success, failures were
more numerous due to lack of
consistency, timeliness and cost-
effectiveness, as well as paltry
outcomes. The leadership team
wanted to coalesce its IoT/digital
programs and align IoT efforts
toward a vision of long-term
sustainability.
The Solution
Through a series of digital
workshops, the company agreed
to build a centralized services hub
focused on a common mission and
vision to scale IoT initiatives and
drive better outcomes. The center
of excellence (CoE) will hasten the
development of new IoT solutions
through platform standardization,
provide a secure environment, and
use a flexible service model.
Using Microsoft Azure and Amazon
Web Services, we are designing and
building the IoT platforms that will
be used to build consumer-facing
connected products solutions. We
will provide services for device
management, device registration,
user management, security, DevOps
and infrastructure integration.
Conglomerate
Speeds Business
Outcomes with
IoT Center of
Excellence
Our Approach
With a centralized CoE, the
conglomerate can speed its
IoT initiatives, ensure tighter
alignment and collaboration with
the various product business
units, establish project delivery
discipline, achieve service
excellence for customers,
and leverage resource talent
to sustain and grow domain
experience.
Results
•	 Reduce resource acquisition
and retention costs.
•	 Reduce the cost of tools and
technologies.
•	 Improve accessibility and
visibility information for
business.
•	 Improve customer experience.
•	 Improve productivity of each
project delivery.
•	 Reduce turnaround time for
resource acquisition.
About Cognizant
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating
and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more
innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 205 on the Fortune 500 and is consistently listed
among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow
us @Cognizant.
About Cognizant Digital Business | Intelligent Products and Solutions
Cognizant Digital Business helps our clients redefine business models, innovate new products, deepen intelligence and enhance cus-
tomer experiences to drive sustained growth. We do this by bringing together human insight, digital strategy, industry knowledge,
product engineering and technologies like the Internet of Things (IoT) to transform industrial and commercial businesses in the digital
era. Clients count on our IPS expertise to help them architect the bridge between the physical world of sensors, machines, industrial
processes, places, people and the digital world of software, IoT platforms and data. We offer solutions to realize their dual mandate of
driving efficiency by utilizing real-time insights of products/processes and fueling innovation in newer business models. Our global net-
work of dynamic environments and labs allow us to workshop, fabricate and create new ideas and innovations with our clients. With our
rich ecosystem of technology partners, IoT and cloud platforms, such as AWS, GE Digital, Microsoft and PTC, we help deliver industry
solutions at scale. To learn more, please visit, cognizant.com/enterprise-iot-solutions or join the conversation on LinkedIn.
World Headquarters
500 Frank W. Burr Blvd.
Teaneck, NJ 07666 USA
Phone: +1 201 801 0233
Fax: +1 201 801 0243
Toll Free: +1 888 937 3277
European Headquarters
1 Kingdom Street
Paddington Central
London W2 6BD England
Phone: +44 (0) 20 7297 7600
Fax: +44 (0) 20 7121 0102
India Operations Headquarters
#5/535 Old Mahabalipuram Road
Okkiyam Pettai, Thoraipakkam
Chennai, 600 096 India
Phone: +91 (0) 44 4209 6000
Fax: +91 (0) 44 4209 6060
­­© Copyright 2017, Cognizant. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the express written permission from Cognizant. The information contained herein is subject to change without notice. All other trademarks mentioned
herein are the property of their respective owners.
Codex 3037

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Stepping into the Digital Future with IoT

  • 1. Stepping into the Digital Future with IoT How 14 companies across industries are demonstrating the reality of IoT-at-scale and generating actionable intelligence to fuel higher levels of efficiency, innovation and new business models.
  • 2. Manufacturing Digital Oil Field Connects the Drill Bit to the Chairman’s Office...............................................................5 Connected Car to Personalized Services.......................................................................................................6 Manufacturer Unifies its Connected Equipment Solution.......................................................................... 7 Knowledge Is Power with Adoption of Smart Processes...........................................................................8 Eliminating Shop Floor Production Waste with Track and Trace..............................................................9 Travel and Hospitality Saving Millions, One Fuel Tank at a Time.......................................................................................................11 Connected Kitchen Improves Morale, Customer Satisfaction..................................................................12 Life Sciences Increasing Adherence to a Treatment Routine with the Push of a Button...........................................14 Bringing Medical Therapy Home to Increase Treatment Accessibility...................................................15 Device Maker Improves Health of its Health Equipment...........................................................................16 Communication and Coordination at the Heart of Transforming Patient Care...................................17 Retail and Consumer Goods Keeping Food Fresh, and the Data Even Fresher.........................................................................................19 Connected Vending Machines Ensure Customers Can Always Quench their Thirst..........................20 Conglomerate Speeds Business Outcomes with IoT Center of Excellence...........................................21 Contents 2 Stepping into the Digital Future with IoT
  • 3. The Digital Age — which makes the Industrial Revolution look tame by comparison — is upon us. In this era, organizations are leveraging intelligent products and solutions to realize efficiencies, enable customization and improve the user experience like never before. And, just as in previous transformations of industry and business, existing processes are being disrupted, innovation is accelerating, and entire industries are being reshaped. In this new era, the integration of information technology and operating technologies is driving powerful synergies — between the physical world of smart machines, industrial operations and facilities/spaces, and the digital world of Internet of Things (IoT) platforms, applications and insights. This creates the opportunity to help businesses generate greater efficiency, enhance safety, improve customer experience and develop new business models and revenue streams. Building end-to-end systems and capabilities is critical to leading in this era — helping to understand and predict equipment performance, get visibility into operations, monitor facilities/ spaces and make critical business decisions based on real-time, contextual data. To succeed, organizations must have a strategy that addresses the four dimensions outlined by the World Economic Forum for this nascent Digital Age: customer expectation, product enhancement, collaborative innovation and organizational forms. In the following pages, we present examples of businesses across industries that we’ve helped navigate this epochal shift by examining their challenges, developing strategies, applying design thinking and leveraging our deep domain expertise and analytics. By doing so, we’ve helped them contextualize, imagine and create smart, connected products and solutions that can help them drive future growth. Frank Antonysamy Global Markets Head, Cognizant Intelligent Products and Solutions 3 Stepping into the Digital Future with IoT The Transformation Upon Us: Intelligent Solutions Are Merging Digital and Physical Worlds Across Industry
  • 5. 5 Stepping into the Digital Future with IoT The Challenge Across the globe, oil rigs are equipped with submersible pumps lifting oil to the surface to fuel our world. To operate effectively and without fault, these pumps require periodic adjusting based on factors like pressure, temperature and oil prices. Doing so often means a costly trip for an engineer to a remote and possibly dangerous location. One leading oilfield services provider wanted to eliminate these trips and lower costs and downtime by analyzing and optimizing the functionality of these pumps. The company partnered with us to connect its oil equipment and transform its operations into a remote service model. The Solution Our comprehensive analysis led us to develop an IoT approach that enables the gathering of pump information via sensors, analyzes the data to determine what changes should be made, and programs those changes over the network to remotely update the pumps. We helped the company enable recalibration from the safety of the office, as well as real-time awareness of conditions that could signal an impending issue. Predictive maintenance, ongoing pump tuning and real-time information set the stage for the company to maximize oil production no matter the current market conditions. Digital Oil Field Connects the Drill Bit to the Chairman’s Office Our Approach With the success of connected oil pumps, we are helping the oil provider move forward with its vision of a digital oilfield, bringing oil tankers, trucks, pipeline and other equipment online, enabling actionable intelligence and an optimized supply chain. Results • Decreased travel and enabled faster, cheaper recalibration of pumps in a remote setting. • Enabled cost savings amounting to hundreds of thousands of dollars per day through proactive alerts that help engineers prevent equipment failures. • Increased response time and minimized downtime. • Enabled continuous optimization of production based on market factors. Manufacturing
  • 6. Manufacturing 6 Stepping into the Digital Future with IoT The Challenge A large North American OEM wanted to create a global platform to deliver new connected car applications and services to existing and new markets. It is also wanted to develop a connected services program that would create opportunities for new service revenue as well as leverage captured telematics data of cars and drivers to improve product quality and services. The company had few in-house resources with the required expertise to fully design and deploy an end-to-end solution and ensure program design success in North America, India, China and Europe. The Solution We brought together a blended team with expertise across IoT, machine connectivity, telematics, analytics and automotive industry knowledge to build a proof of concept and end-to-end roadmap design of a connected car platform. Roadmap implementation required resources for project management, requirements design, architecture design, analytics strategy, development integration development, performance and integration testing and infrastructure services to support 50-plus locations across the U.S., China and India. Connected Car to Personalized Services Our Approach With the help of digital technologies, a blended team of expert resources and an ecosystem of partners, the automotive giant’s next move will be greater personalization and the ability to impact urban mobility. Results • Scaling of the connected car program to five million cars by 2018. • Unified 25+ vehicle data sources on one platform. • Ability to rapidly scale program delivery across multiple countries and new technologies. • Ensured fast go-to-market timelines for releases. • Localized development, testing for specific geography releases.
  • 7. Manufacturing 7 Stepping into the Digital Future with IoT The Challenge The drawback to being an early adopter is that your mistakes are the ones that benefit others. A manufacturer of heavy equipment had been using telemetry data for over 15 years to enable fleet and equipment management, but the solutions were disjointed. Although each unit could meet its own needs, the company sought a more holistic approach. The manufacturer recognized that a new look at telemetry would allow it to leverage data across units in order to adopt enterprise- wide analytics and monetize the information. It partnered with us to lead this change. The Solution We are leading a transformation initiative for the manufacturer, leveraging Microsoft Azure, remote configuration, predictive analytics and data monetization at scale. The new IoT platform will manage all data across the company with one enterprise-wide data warehouse. This single source of data will enable the manufacturer to develop advanced analytics, and make data accessible to other applications when needed through an API layer. Manufacturer Unifies its Connected Equipment Solution Our Approach With a single cohesive IoT platform, the manufacturer will improve its ability to optimize the opportunities of telemetry data. Through a more cohesive and accessible set of enterprise-wide data, the company can provide better solutions, drive innovation internally and with partners, and scale faster and more sustainably. Results • Improve scale and support of two million pieces of connected equipment, up from 300,000. • Enable a development operations and governance paradigm to support the new IoT-enabled business. • Drive new revenue channels and growth with data-based offerings. • Scale data collected in the field from 15 gigabytes to 6,000 terabytes per day. • Consolidate data and processes to drive consistency and innovation. • Increase the accessibility of equipment and job data from weeks to hours to enable discernable insights into performance and productivity. • Drive new revenue channels and growth with data-based offerings.
  • 8. Manufacturing 8 Stepping into the Digital Future with IoT The Challenge The massive adoption of digital is pushing companies to reimagine how they do business. One large U.S. manufacturer of packaging solutions saw great opportunity in adopting knowledge-based services: to become more service-oriented in its offerings, and grow beyond products. As competitors had begun to leverage knowledge-based services, the company sought to develop an approach to create and support such capabilities, and engaged us to help it build the process. The Solution Through a comprehensive analysis, we helped develop a strategic roadmap for setting up a sensing and analytics IoT center of excellence. By leveraging our leadership, the company ensured the use of the right technology and business planning resources to support the new approach and forthcoming service offerings. We leveraged our asset performance excellence (APEx) offering as a solution accelerator in order to build pilot solutions that gather data and provide insights that enable the company to understand equipment performance. The monetized data emanating from the equipment and the environment also fueled the creation of new services. Knowledge Is Power with Adoption of Smart Processes Our Approach With APEx, we are helping to provide data and insights that enable the company to under- stand equipment performance, drive cost efficiencies and make informed decisions about production equipment. Access to this real-time insight into asset and equipment status is also something the company can provide to its customers as a service offering. Leveraging knowledge and information enables optimized processes based on asset conditions, and proactive identification and prevention of service bottlenecks. Results • Optimized consumable utiliza- tion and replenishment by 9%. • Increased service parts revenue by 12%. • Improved cost competitiveness. • Enabled 12% savings in inventory carrying cost. • Realized 5% savings from product obsolescence costs. • Scaled eight pilot sites with 100 assets each, 200-plus concurrent users and 10,000 connected machines. • Customer onboarding cut from two months to one week.
  • 9. 9 Stepping into the Digital Future with IoT The Challenge A growing number of manufacturers are in search of modern track-and- trace solutions that can help pinpoint and resolve issues on the shop floor to keep production moving forward at a steady, reliable rate. A global heavy equipment manufacturer that was pressured to reduce costs, improve quality and decrease demand uncertainty with custom orders wanted to address these problems on the factory floor in real-time. To drive efficiencies, managers needed to gain more visibility into the movement of chassis, parts and operators. Track-and-trace capabilities could also help them visualize all aspects of custom order production and eliminate unnecessary downtime. The Solution We worked with the manufacturer to define and architect a sensing and analytics solution to track and trace the custom order production line end-to-end. We deployed third- party RFID and beacon technologies leveraging Intel’s Retail Sensor Platform and integrated these with Microsoft’s Azure IoT platform to track, trace and alert when problems arise in real-time. The solution provided management with real-time tracking of operator productivity using beacons; traceability of custom equipment as it moves through the assembly using RFID tags; reporting and compliance with automated computations of employee-to- station cycle time; trend analysis by workstation and employee; and the ability to track parts location on the shop floor as the custom equipment moves across workstations. Eliminating Shop Floor Production Waste with Track and Trace Our Approach With proper systems deployed, workers were prepared, parts were in place, delays were minimized, and overall factory output increased. Management can visualize all aspects of production and address problems in real-time. Results • Reduced production time by nearly 50%, from 40 minutes to 20 minutes per machine. • Increased assembly line process compliance and efficiency. • Enabled management with real- time views into line delays and activities performed at each workstation. Manufacturing
  • 11. Travel and Hospitality 11 Stepping into the Digital Future with IoT The Challenge For an equipment rental company, missing a quarter tank of gas here or there may not seem like a big deal. But spread that over 33,000 pieces of equipment in the field throughout a year’s timeframe, and it equates to millions of dollars. This issue was just one of a number of areas where a heavy equipment rental agency saw opportunity for process optimization. The company had been using sensors and IoT capabilities for various purposes over the years, but asked us for help combining its sensor equipment with contemporary techniques and technology to address numerous issues with equipment tracking and optimizing operations. The Solution We focused on re-architecting and enhancing the rental company’s IoT and logistics applications. Using telematics data, we are enabling new capabilities in managing equipment availability and utilization tracking. This includes real-time monitoring of equipment asset status, indicating inefficiencies like idling, underutilization and misuse. We are also developing mobile services to replace paper ones, like accurately capturing fuel and damage charges at equipment check-in. To drive customer satisfaction, we’re incorporating additional features, such as electronic signatures and automated SMS alerts for estimated equipment arrival time, which includes a link to a sensor-powered location map. Saving Millions, One Fuel Tank at a Time Our Approach Mobile-based services will provide several benefits, including improved equipment location tracking, fuel consumption monitoring, and damage assess- ment, resulting in millions of dollars in savings for the company. Through new customer service features based on telematics, the company is positioned in the market as an innovator that offers value-adding benefits over its competitors. Results • $10M estimated decrease in revenue leakage. • Support for telematics data generated by 33,000 pieces of equipment. • Increased efficiency through mobile job schedules for over 700 drivers. • Reduced time spent locating equipment by thousands of hours annually. • Increased market share through innovative customer-facing solutions.
  • 12. 12 Stepping into the Digital Future with IoT The Challenge Maintaining market share in the fast food industry requires more than just providing inexpensive food on-demand. Customers expect a quality experience in addition to the low price, and one of the world’s largest fast food chains wanted to improve that experience. The food company asked us to help digitize its store operations to improve food quality and consistency, minimize consumables and reduce employee turnover. The Solution We introduced an IoT infrastructure to the company to improve kitchen monitoring and management. We focused on connecting the most important part of the kitchen equipment — the deep fryer — to allow the food company to monitor and analyze parameters like temperature, status, equipment fatigue and fault diagnostics. We also implemented a new control panel to allow remote programming of recipes and rollout of new product cooking routines, in order to more accurately control final product quality, simplify the overall process and lower employee frustration. Connected Kitchen Improves Morale, Customer Satisfaction Our Approach Connected fryers mean more than maintaining consistent frying temperatures. Better oversight of equipment can eliminate the sources of the biggest employee frustrations, like equipment failure and confusing product recipes. Consistent control of food preparation simplifies processes for employees, improves quality and speeds delivery to customers. Results • Reduced time-to-market for new menu products. • Strengthened the customer experience by improving consistency and shortening wait times. • Reduced downtime for fryer equipment through proactive maintenance. • Decreased consumable utilization by minimizing fryer error in product preparation. Travel and Hospitality
  • 14. 14 Stepping into the Digital Future with IoT The Challenge Living with diabetes can be a major challenge for an individual to overcome. Daily insulin injections, when needed, are especially important to maintaining quality of life for patients with diabetes. Adherence to a treatment plan prevents complications from arising. A European life sciences company was struggling to find innovative approaches to improve treatment adherence for patients with Type I diabetes who were moving to injectable insulin for the first time. The company approached us for help. The Solution We identified a combination of solutions that together could encourage and track insulin treatment adherence. Through a tool called The Button, we introduced a digital tap point into the patient’s home in a location where other daily routines occur. The patient taps the device after taking an insulin dose, which helps to establish routine and build a history of behavioral data. Combined with The Button is a sponsor network, connecting a friend or network member to the patient’s progress for daily emotional support. Further, a personal counselor assignment provides a consistent point of contact enabled by data analytics and automated daily service. These components inject support and knowledge into a process built around encouraging treatment adherence. Increasing Adherence to a Treatment Routine with the Push of a Button Our Approach Combining capabilities across our company — including our digital strategy, intelligent product and services, and insights, strategy and design teams — we applied human science and insights to re-imagine the customer journey for adherence. Our objective was to first gain a deep understanding of treatment adherence drivers, and then frame the study around using digital services to re-enforce daily routines and support services. Results • Increased patient adherence to treatment plan. • Optimized the traceability of products in the field. • Designed a 24/7 Sponsor Network for support. Life Sciences
  • 15. 15 Stepping into the Digital Future with IoT The Challenge For most patients, at-home treatment is preferred to traveling to a clinic or hospital. When a medical device manufacturer saw an opportunity to turn one of its specialized treatment devices from a hospital-only product into a connected mobile solution, the company acted to do so. Success would reduce patient costs and lay the groundwork for real-time monitoring. The company began developing the new device, but creation of the basic therapy consumed more time than anticipated, and it cut into the schedule for enabling connectivity. With an aggressive timeline, the company asked us for help with connectivity and the user experience. The Solution After collecting basic requirements on data integration and documentation, we engaged in planning and delivering a connectivity roadmap. Addressing data storage was imperative, so we provided a product lifecycle management administrator to work on-site to manage the system of record. We also helped address the patient experience for using the device, ensuring that patients and caregivers could easily operate the device for home therapy and data transmission. We are now delivering on projects directly tied into connectivity, including deploying RFID for the device’s rechargeable components to capture data into the supply chain system. Bringing Medical Therapy Home to Increase Treatment Accessibility Our Approach Our role in accelerating development of this new product, through IoT strategy, staff augmentation, user experience and technical expertise, will ensure this medical therapy is delivered in a timely and meaningful way, greatly benefiting the company and its patients worldwide. Results • Reduced device downtime. • Improved patient experience. • Increased clinician productivity. • Enabled data analysis for preventive maintenance. Life Sciences
  • 16. Life Sciences 16 Stepping into the Digital Future with IoT The Challenge Waiting on a runway due to an equipment issue is one thing. Lying on a gurney in advance of a surgery is quite another. To prevent delays due to the failure of its endo-surgical equipment, a large U.S. manufacturer routinely dispatched highly trained sales personnel to visit hospitals and examine each piece of equipment. The process was extremely costly, and led to opportunity costs as well, as the service activity meant lower sales. Further, the manual nature of maintenance meant the company could only slowly respond to failures. The Solution We worked with the device maker to improve its service and maintenance process. Each device already stored important data, such as surgery type, tool usage, surgery time and total lifetime usage. We helped the company create a process for capturing this data in an automated and remote way, eliminating the need for field personnel to visit sites for simple data collection. We also devised an IoT instrument to plug into the device maker’s existing equipment, which prevented major delays in deployment and avoided the need for recertifying devices in the field. Data about each device is transmitted automatically, enabling maintenance planning and faster remote updates. Issues are identified immediately, and downtime is reduced. Device Maker Improves Health of its Health Equipment Our Approach With the improved ability to provision software updates and enhancements, and a better understanding of device performance, the device maker can now provide more effective surgical tools and greater uptime, driving better customer service and improved patient experiences. Results • Achieved ROI in less than one year. • Enabled $6 million in projected savings annually. • Improved patient outcomes and sped deployment.
  • 17. Life Sciences 17 Stepping into the Digital Future with IoT The Challenge With a shifting focus to patient outcomes, health providers are challenged to improve patient experiences. A large nonprofit health system recognized that by digitizing, it could reinvent the healthcare landscape by driving consistency, responsiveness and quality. This would greatly improve patient and provider satisfaction in a highly competitive market, in which 22 area hospitals serve fewer than two million residents. The organization partnered with us to improve patient engagement and enable more effective communication and coordination among primary care physicians, hospital physicians and system facilities. The Solution After working to understand the organization’s business objectives, completing interactive workshops, interviewing key stakeholders and analyzing workflows, we deployed an as-a-service, high-touch patient engagement platform. This solution incorporates live interactions, portals and communications tools, including chat, e-mail, phone and social media feeds to create a comprehensive view of patient and care information. Built-in analytics track performance and create real-time alerts for nurses, such as when a prescription has not been filled, an appointment has not been made or a primary care physician has not been assigned. The platform now coordinates a large number of administration and care services. Communication and Coordination at the Heart of Transforming Patient Care Our Approach Our solution aimed to transform patient communications and coordination has helped the health system continually differentiate itself with its quality of care and patient and physician experiences it delivers. The health system has moved from the 24th percentile in the Centers for Medicare and Medicaid Services’ HCAHPS Patient Satisfaction Survey Top Box to the 98th percentile. Results • 15% reduction in no-show appointments through improved care coordination. • Improved primary care physician experience, with 24x7 on-demand live clinical call support and real-time information. • 350% increase in incoming patient transfer volume. • 100% patient follow-up post discharge within 48 hours.
  • 19. Retail and Consumer Goods 19 Stepping into the Digital Future with IoT The Challenge Every year, a large retail chain attributes nearly $2 billion in losses to food wastage. Of that, refrigeration system failures or issues account for roughly $300 million. Alarms raised by the controllers of these refrigeration systems reach the operations team after five to six hours, and there is no mechanism to predict failures before they occur. To compound the problem, these legacy controllers are no longer supported by the vendor, making it nearly impossible to change the alarm and logging parameters. The retailer needed new ideas to address these challenges and partnered with us to envision solutions. The Solution We endeavored to create an extraction utility that can directly interact with the refrigeration equipment’s controllers, and retrieve a set of prioritized sensor information on a periodic basis. Further, we are designing a platform powered by the IoT that would log, monitor and predict the alarms and failures for all U.S. stores, based on the data retrieved from the various controllers. Keeping Food Fresh, and the Data Even Fresher Our Approach We are currently iterating on the IoT solution for the retail giant. When completed, the solution will enable the collection of data from meters, energy sources, fleets and other sources and provide an enterprise-level platform for energy, operational and supply chain excellence. Collection of this data will also open the door to algorithm development, which will serve as the foundation for prediction of failure and prevention of food loss. Results • 10% reduction of wastage expected by end of 2017. • $40 million expected operating cost reduction. • Reduced response time for priority issues from 36 hours to four hours. • Drastic reduction in false alarm alerts through normalized rules engines. • Significant reduction of 100 million alerts per year on average through automation solutions. • Production-level deployment in 100 stores, with expected rollout to 5,300 stores.
  • 20. 20 Stepping into the Digital Future with IoT The Challenge As soda sales wane in retail outlets, beverage distributors must find new ways to get their drinks in the hands of thirsty consumers. A major global food and beverage company saw an opportunity to improve the profitability of its vending machines, soda fountains and coolers by using the IoT. The company asked us to help connect its equipment to avoid out- of-stock situations, prevent product theft, gain insights about buyer behavior and lower restocking costs. The Solution We managed a multi-vendor effort to build an equipment network leveraging connected services, and oversaw prototyping and technology selection. Our IoT solution included a big data analytics application and software to interpret sensor data in order to send alerts. When supplies run low, software automatically orders new products, enabling unnecessary supplier visits. Alerts notify the company when sensors predict future equipment problems, and continuously update security personnel with equipment location if moved. Connected Vending Machines Ensure Customers Can Always Quench their Thirst Our Approach Better intelligence about vending equipment enables the beverage company to optimize the product mix in any given location, while also minimizing product inventory outages. The equipment’s sensitivity to potential malfunctions and possible theft also drives down costs, enables preventive maintenance and reduces downtime. Results • Increased revenue 5% in one division. • Reduced supply chain costs 15% in the same division. • Enabled 5% savings in equip-ment loss due to projected theft. Retail and Consumer Goods
  • 21. Retail and Consumer Goods 21 Stepping into the Digital Future with IoT The Challenge Most corporations operate their business with a CEO, CFO and CIO, but you’ll rarely find a Chief “Internet of Things” Officer to manage enterprise-wide transformational initiatives. A large conglomerate had multiple “things” officers responding to their corporate digital charter to develop innovative new products for their customers. While some of these siloed IoT initiatives met with success, failures were more numerous due to lack of consistency, timeliness and cost- effectiveness, as well as paltry outcomes. The leadership team wanted to coalesce its IoT/digital programs and align IoT efforts toward a vision of long-term sustainability. The Solution Through a series of digital workshops, the company agreed to build a centralized services hub focused on a common mission and vision to scale IoT initiatives and drive better outcomes. The center of excellence (CoE) will hasten the development of new IoT solutions through platform standardization, provide a secure environment, and use a flexible service model. Using Microsoft Azure and Amazon Web Services, we are designing and building the IoT platforms that will be used to build consumer-facing connected products solutions. We will provide services for device management, device registration, user management, security, DevOps and infrastructure integration. Conglomerate Speeds Business Outcomes with IoT Center of Excellence Our Approach With a centralized CoE, the conglomerate can speed its IoT initiatives, ensure tighter alignment and collaboration with the various product business units, establish project delivery discipline, achieve service excellence for customers, and leverage resource talent to sustain and grow domain experience. Results • Reduce resource acquisition and retention costs. • Reduce the cost of tools and technologies. • Improve accessibility and visibility information for business. • Improve customer experience. • Improve productivity of each project delivery. • Reduce turnaround time for resource acquisition.
  • 22. About Cognizant Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant. About Cognizant Digital Business | Intelligent Products and Solutions Cognizant Digital Business helps our clients redefine business models, innovate new products, deepen intelligence and enhance cus- tomer experiences to drive sustained growth. We do this by bringing together human insight, digital strategy, industry knowledge, product engineering and technologies like the Internet of Things (IoT) to transform industrial and commercial businesses in the digital era. Clients count on our IPS expertise to help them architect the bridge between the physical world of sensors, machines, industrial processes, places, people and the digital world of software, IoT platforms and data. We offer solutions to realize their dual mandate of driving efficiency by utilizing real-time insights of products/processes and fueling innovation in newer business models. Our global net- work of dynamic environments and labs allow us to workshop, fabricate and create new ideas and innovations with our clients. With our rich ecosystem of technology partners, IoT and cloud platforms, such as AWS, GE Digital, Microsoft and PTC, we help deliver industry solutions at scale. To learn more, please visit, cognizant.com/enterprise-iot-solutions or join the conversation on LinkedIn. World Headquarters 500 Frank W. Burr Blvd. Teaneck, NJ 07666 USA Phone: +1 201 801 0233 Fax: +1 201 801 0243 Toll Free: +1 888 937 3277 European Headquarters 1 Kingdom Street Paddington Central London W2 6BD England Phone: +44 (0) 20 7297 7600 Fax: +44 (0) 20 7121 0102 India Operations Headquarters #5/535 Old Mahabalipuram Road Okkiyam Pettai, Thoraipakkam Chennai, 600 096 India Phone: +91 (0) 44 4209 6000 Fax: +91 (0) 44 4209 6060 ­­© Copyright 2017, Cognizant. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the express written permission from Cognizant. The information contained herein is subject to change without notice. All other trademarks mentioned herein are the property of their respective owners. Codex 3037