1. GIP Quality Meeting
3rd Jun 2014

2.  Prepare ourselves to
deliver high quality
experiences in our biggest
Peak (Jun-Aug)
Objective
of
Today’s
Meeting

3. Agenda
Understanding
WHY
Key actions and
Follow-ups
How can we
prepare
ourselves to
delivery high
quality
Questions/Key
challenges

4. Growth VS Quality
*Growth with low quality is
incompetent
*Quality with small scale is
insignificant

5. Growth with Quality.
Create the AIESEC that will make us PROUD.
We need all of us work TOGETHER!

6. GIP Quality
Setting
Accommodatio
n Standards
Setting
Accommodatio
n Expectations
Setting
Integration
Standards
Accommodation
Setting
Integration
Expectations
First Day of
Work
Integration
First Day of
Work
JD Clarity

7. Accommodation
Setting
Accommodation
Standards
Setting
Accommodation
Expectations

8. GIP Quality: Accommodation
Setting
Accommo
dation
Standards
What?
National standards to ensure all accommodation is decent and safe
for EPs
Who? Host MC works with LCs to set standards
How? MC consults with LCs and releases accommodation standards that
need to be followed for all upcoming accommodation placements
Setting
Accommodat
ion
Expectations
What?
Who?
How?
Host Entities communicate their accommodation standards to
partner entities and EPs
EP buddy makes them clear between match and realization stage
Reception booklet, video recording, or 1-on-1 meeting with EP

9. Suggested content for accommodation checklist
Maximum time for EP to get to work
Maximum number of people living in one house/apartment, maximum
number of people living in one room, and maximum number of people per
bathroom
Minimum amenities (internet, hot water, shower, stove, heat, air
conditioning, etc)
Minimum furnishings per person (1 bed with clean sheets, 1 pillow, 1
blanket, 1 desk, etc)
Implementation of
Accommodation Standards
EP has temporary accommodation from arrival
EP must be given two weeks’ notice if accommodation has to be changed
Neighborhoods EPs cannot live in for safety reasons

10. Integration
Setting
Integration
Standards
Setting
Integration
Expectations
First Day of
Work

11. What?
Each LC has standard processes and
touchpoints to integrate GIP EPs
Who?
MC iGIP Delivery responsible and LC iGIP Delivery
Responsible agree on integration standards
nationally and locally
How?
Creating a checklist of activities to run for the
integration of EPs
Setting
Integration
Standards
GIP Quality: Integration

12. Setting Integration Standards
Nationally and Locally
Suggested content for integration checklist
# of EPs per EP buddy
Events EPs can/should attend: LC
meetings, LC events, national
conferences and events
JD of EP buddy and how often EP
buddies should interact with EPs
(minimum)
Cultural Integration provided to the EP
(sessions for cultural orientation, city
understanding, etc)

13. GIP Quality: Integration
What?
EP and the EP Buddy in the Host Entity agree
on integration expectations
Who?
EP buddy understands EP’s expectations of
integration
How?
Meeting to share integration standards with EPs and
confirm or decline any of the EPs’ additional
expectations. Tracking of EP’s integration
expectations during delivery
Setting
Integration
Expectations

14. Host Entities Setting Expectations on
Integration Standards of Host Entity
Suggested content for integration expectations setting
Check if the EP has additional expectations:
• Events they want to attend, and how often
• Other ways they’d like to be integrated
• How often they expect to be contacted by the EP buddy
Integration
Expectations
to Set (can be
1-on-1
meeting with
EP or a
seminar with
multiple EPs)
Share your LC’s integration standards with the EPs:
• who their EP buddy is
• the EP buddy’s JD
• # of EPs their buddy will receive
• the events the EP can attend
• the integration activities your LC will deliver
Confirm, Decline, and Track EPs’ Expectations:
• Accept the EPs’ expectations that are reasonable and decline the expectations you
cannot deliver
• Record the expectations you’ve agreed on in a tracker the VP can use to track
integration

15. GIP Quality: Integration
What?
A representative of AIESEC accompanies the
EP to the place/organisation of work on the
first day of the internship.
Who?
Project Team Leader or Team Member who is
responsible for the TN Account Management.
How?
Preparing checklist or guide during the first day
orientation for the purpose of expectation
settings
First Day of Work

16. First Day of Work Standards
Suggested content and criteria for checklist
Purpose of Company,
Team, and Role
JD explanation and
clarification
Timeline of Activities
Goals of the Company
and Team
Area of Responsibilities
Key Activities
Agenda of activities
during the internship
Working Condition and
HR Policies
Working Hours
Vacation Policy
Compensation process
Meeting Supervisor
and Team

17. JD Clarity
First Day of
Work: Accurate
JD
First Day of
Work: Clear
Supervision,
Training, and
Support for the
EP in their Role
First Day of
Work: Clear
Salary Process
that is Always
Followed

18. First Day of Work: Accurate JD
Accurate
JD
What?
The EP’s JD matches the TN form JD or the
realization can be broken and the EP fully
compensated
Who?
EP buddy ensures the EP’s JD matches the TN
form. MC monitors NPS comments to see
where JD is an issue
How?
EP buddy attends the first day of work with the
EP to ensure a clear JD. MC responsible is
proactive when EPs complain about JD

19. Implementation of Standards:
Accurate JD
Suggested content and criteria for checklist
Purpose of Company,
Team, and Role
JD explanation and
clarification
Timeline of Activities
Goals of the Company
and Team
Area of Responsibilities
Key Activities
Agenda of activities
during the internship
Working Condition and
HR Policies
Working Hours
Vacation Policy
Compensation process
Meeting Supervisor
and Team At this meeting on the
first day of realization,
go through the TN
form with the company
and the EP to show
how each point of the
JD will be lived by the
EP

20. Supervision
and
Development
What?
The EP has a supervisor who trains them, coaches
them, and supports them through their TN
Who?
TN Manager ensures this while raising, and EP
buddy ensures this upon realization
How?
At the first day or work meeting, the EP buddy
ensures the EP is clear on their supervisor and
what support and training will be provided
First Day of Work: Supervision, training,
and support for the EP in their role

21. Supervision, training, and
support for the EP in their role
Purpose of Company,
Team, and Role
JD explanation and
clarification
Timeline of Activities
Goals of the Company
and Team
Area of Responsibilities
Key Activities
Agenda of activities
during the internship
Working Condition and
HR Policies
Working Hours
Vacation Policy
Compensation process
Meeting Supervisor
and Team
At this meeting on the first
day of realization, the EP
should meet their
supervisor(s) and clarify:
• What weeks of the TN
they will receive training
in
• How often they will
receive coaching and
support

22. First Day of Work: Clear Salary
Process that is Always Followed
Standards
Implementation:
First Day of Work
What?
The EP understands how, when, and who will
pay them their salary, and this is always
followed
Who?
TN Manager clarifies this while raising, EP
buddy ensures it happens during realization
How?
Determine in AIESEC or the company will pay
salary and when exactly it will be paid

23. Clear Salary Process that is
Always Followed
How much will
the EP be paid?
Clarifying the salary process
When will the EP
be paid (monthly,
bi-monthly, etc)?
Who will pay the EP their salary
(AIESEC or the company)?
LCs should have a
minimum salary
that allows the
EPs to afford
basic necessities
and decent
accomodation
Salary CANNOT
be paid late
If AIESEC is paying the salary, the
LC must keep enough financial
reserves to pay their EPs’ agreed
salaries for at least the next
month. These should be treated
as restricted funds that cannot be
accessed for anything else.

24. GCPs/Resources to Share?