Personal Information
Profession
CEO, CCO (Chief Chaos Officer)
Secteur d’activité
Consulting / Advisory
Site Web
www.thetaylorreachgroup.com
À propos
We offer a full range of assessment, planning, and implementation services to optimize your call center, contact center and/or customer experience resources – people, process, technology and methodology.
Mots-clés
call center consulting
customer experience
contact center
customer satisfaction
call center
cem
csat
custserv
call center audit
contact center audit
call center assessment
colin taylor
sfa
human resources
cs
cx
cctr
callcenter
nps
#cem
#fcr
#callcenter
#netpromoter
#csat
utility
self service
#fiveideas
contact center assessment
call centre
quality listening
call center quality contact center quality
quality monitoring
retention
customer loyalty
monitoring
listening
outsourced quality
telecom costs
contact center conmsulting
the taylor reach group
operational management
contact center consulting colin taylor
taylor reach group
Tout plus
Présentations
(10)
Tout voir
Documents
(4)
Tout voir
Présentations
(10)
Tout voir
Documents
(4)
Tout voir
Personal Information
Profession
CEO, CCO (Chief Chaos Officer)
Secteur d’activité
Consulting / Advisory
Site Web
www.thetaylorreachgroup.com
À propos
We offer a full range of assessment, planning, and implementation services to optimize your call center, contact center and/or customer experience resources – people, process, technology and methodology.
Mots-clés
call center consulting
customer experience
contact center
customer satisfaction
call center
cem
csat
custserv
call center audit
contact center audit
call center assessment
colin taylor
sfa
human resources
cs
cx
cctr
callcenter
nps
#cem
#fcr
#callcenter
#netpromoter
#csat
utility
self service
#fiveideas
contact center assessment
call centre
quality listening
call center quality contact center quality
quality monitoring
retention
customer loyalty
monitoring
listening
outsourced quality
telecom costs
contact center conmsulting
the taylor reach group
operational management
contact center consulting colin taylor
taylor reach group
Tout plus