Managing the Multigenerational Workforce
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CompTIA’s Managing the Multigenerational Workforce study focuses on how generational issues are changing workforce dynamics.
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Managing the Multigenerational Workforce
- 1. Managing The Multigenerational Workforce October 2015 Copyright (c) 2015 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org CompTIA’s Managing the Multigenerational Workforce study focuses on how generational issues are changing workforce dynamics. It is available free of charge with a simple registration at https://www.comptia.org/resources/managing-the-multigenerational-workforce
- 2. 15% 35% 52% 22% 21% 19% 48% 44% 26% 2002 2012 2022 Millennials Gen X Baby Boomers Workforce Composition Changing Fast Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals The BLS age brackets drive the following definition for the generational cohorts: • Baby Boomers: 1948-1967 • Gen X: 1968-1977 • Millennials: 1978-2002
- 3. Company Technology Status Increasingly Important 34% 40% 25% Degree to Which Company Technology Usage Affects Employment Decision 21% 40% 39% 14% 37% 50% Significant Factor Somewhat of a Factor Neutral/Not a Factor Millennials Gen X Baby Boomers Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 4. Employees View Themselves as Tech Savvy 4% 26% 59% 11% 1% 21% 34% 37% 7% 1% 30% 40% 28% 2% 0% Cutting edge Upper tier In the middle Lower tier Near bottom Baby Boomers Gen X Millennials Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 5. 40% 62% 67% 55% 70% 82% 28% 61% 59% 53% 72% 75% 18% 43% 43% 63% 75% 81% Tablet Laptop Smartphone Landline telephone Printer Desktop computer Baby Boomers Gen X Millennials Wide Distribution of Devices in the Workplace Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 6. Internet Access is Critical for Most Workers 11% 19% 50% 19% 8% 23% 50% 19% 5% 13% 55% 27% Little/no inconvenience Moderate inconvenience Significant inconvenience Crippling Millennials Gen X Baby Boomers Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals Effect on Work if Internet Access was Lost
- 7. Email Still Dominates the Communications Landscape Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals Microsoft Outlook 72% Gmail 41% Skype 30% Lync 22% Chatter 7% Yammer 6% Jive 5% Slack 4%
- 8. IT Support Needs Expected to Increase 9% 58% 33% 7% 49% 44% 8% 34% 58% Decreasing No change Increasing Millennials Gen X Baby Boomers Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 9. Preferences for Improving IT Support 14% 18% 33% 18% 34% 39% 48% 11% 25% 31% 27% 31% 42% 53% 8% 20% 28% 30% 36% 45% 49% More acceptance of responsibility More options for getting IT support Better explanation for root cause and resolution Better customer service / professionalism Better communication More proactive maintenance Faster support/ resolution of IT issues Millennials Gen X Baby Boomers Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 10. IT Support Does a Good Job, but there is Room for Improvement 25% 45% 29% Mostly Satisfied At least somewhat dissatisfied Very Satisfied Worker Satisfaction with IT Support Worker Preferences for Improving IT Support 50% Faster resolution of the issue 42% More proactive maintenance 33% Better communication 31% Better explanation of issue causes 25% Better customer service 21% More options for getting IT support Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 11. Training/Professional Development in the Past Year 29% 19% 24% 28% Mandatory Training Voluntary Training Both Voluntary and Mandatory No Training Undertaken Types of Training Undertaken 18% 18% 28% 32% 33% 35% 40% 57% Social media use Sales/business development Sexual harrassment Team building/communication Legal/complicance related Security related Technology related Specific to profession Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 12. Training/Professional Development Methodologies Level of Professional Development Desired in the next year Learning Methodologies Used in the Past 12 Months 15% 41% 40% 4% Significantly More Moderately More Stay the Same Less 40% Self-study (training/review guides) 39% Informal training by peers/managers 34% E-learning (instructor-led and self-paced) 34% Live/pre-recorded webcasts/webinars 33% Instructor-led classroom sessions on-site 24% Instructor-led classroom sessions off-site 10% Other type of training/prof. dev. Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 13. Preferences for Training Improvements 4% 6% 13% 17% 23% 33% 28% 39% 14% 17% 18% 22% 33% 34% 30% 45% 24% 21% 26% 22% 26% 37% 33% 35% More simulations or gaming elements More social elements More mobility elements, such as app-based training More autonomy for staff to design their own training plan More e-learning More cross-training with employees from other areas More follow-up after training to ensure it aligns with goals More time set aside for training Millennials Gen X Baby Boomers Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 14. Younger Workers Place Greater Value on Certifications 24% 33% 43% 10% 29% 61% 8% 21% 70% Not Valuable Neutral Valuable Millennials Gen X Baby Boomers Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals