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Amsterdam and FttH

         real broadband,
 real sustainable growth


      San Francisco, February 20, 2008
                  Dirk van der Woude
                   City of Amsterdam
                dirkvanderwoude@gmail.com
2




               Lesson from the past: each industrial revolution
               is underpinned by new infrastructure

      THE AGE OF INFORMATION                     GLOBAL DIGITAL TELE-
                                                 COMMUNICATIONS AND
        TECHNOLOGY                 1971         ICT SUPPORT NETWORKS


 THE AGE OF OIL, THE AUTOMOBILE,           ELECTRICITY, TELEPHONE, HIGHWAYS
        PETROCHEMICALS
      AND MASS PRODUCTION
                                   1908               AND AIRWAYS



THE AGE OF STEEL ELECTRICITY AND                  TRANSCONTINENTAL
        HEAVY ENGINEERING          1875      COMMUNICATIONS, STEAMSHIPS,
                                               RAILWAYS AND TELEGRAPH


  THE AGE OF RAILWAYS, COAL AND                  RAILWAYS, PENNY POST
       THE STEAM ENGINE            1829             AND TELEGRAPH


  THE “INDUSTRIAL REVOLUTION”               CANALS, TURNPIKE ROADS AND MAIL
              IN ENGLAND
                                   1771                 COACHES

                                                            Source: Carlota Pérez
3




Nothing new (1)
 Left: the highway project of HaFraBa
 e.V. (1926)

 Public access highways –or open
 networks- were a wise German invention
 (and by inspiring Mr Eisenhower lead to the
 US Interstate Highway System)

 However, to build them overstretched
 market vision and ability, in Germany,
 Holland as well as the USA




                   http://members.a1.net/wabweb/history/hafraba.htm
4




A city and its assets
5




4th in Europe – related to 40,000 jobs
start: around 1250 AD
6




4th in Europe – related to 100,000 jobs
start: 1920 AD
7




1st in the world – related to 50,000 jobs
start: 1997 AD




                              Source: Henk Steenman, 2007
8




Global hub…




              Online: 85% of all
              Amsterdam pop.
9




                So Amsterdam counts three harbors…
                                                          And the latest one strenghens the city’s
                                                          attractiveness for innovative companies in
                                                          telecom, creative media, Web & ICT

                                                          Now related to about 50,000 jobs
                                                             – We wouldn’t mind more…


                                                          And we will try to capitalize even more with
                                                          real symm and open broadband

                                                          As well a base for sustainable growth


arts        media and entertainment   creative business services
content     hardware                  telecommunication
financial   software                  consultancy
Other
10




Two curves




             Source: Nemertes, Nov. 2007
11




                    Conclusions Nemertes study (Nov. 2007)
                    The Internet Singularity, Delayed:

                     Backbones, switching & peering will not be the problem
                     Demand for Internet and IP services grows exponentially,
                     access investment proceeds linearly
                       – “we believe that this will happen possibly as early as 2010”

                     Impact of inadequate access infrastructure:
                       – relatively mild for individual users, who will encounter Internet “brownouts”
                         or “snow days”
                       – But overall, (…) this inadequate infrastructure will slow down the pace of
                         both technical and business innovation.

                     “Rather like osteoporosis, the underinvestment in
                     infrastructure will painlessly and invisibly leach
                     competitiveness out of the economy”
And there’s that
IPv4 thingie too…
12




                              Trouble is at the 1st mile – what to do?
                              “given time an exponential curve always will cross a linear one”




Source: Nemertes, Nov. 2007
13




           OECD: Average advertised broadband
           speeds, by technology, Oct 2007
                                                   77 120
    FTTx
                                          58 591



                    8 993
    DSL
           1 603
                                                   Down
                                                   Up
                    8 619
  Cable
            722



            1 840
Wireless
            736
14




1st mile in Japan: 280,000 new FttH… per month
                                Japan: FttH overtaking xDSL
                                1999-2007 plus prognosis 2008

                                                                 March, 2008

                     14.000



                     12.000


                                           Cable
                     10.000
                                           xDSL
                                           FttH
         thousands




                      8.000                                     10 million FttH
                                                                July 4, 2007


                      6.000
                                                    Factual       Prognosis



                      4.000



                      2.000



                            0
                        20 .03

                        20 .03

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                        20 .12

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                        20 .09

                                2
                             .1
                          08
                          99

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                       19
15




                  Muni fiber in Europe, some examples
               Köln         Vienna      München        Paris,     Hauts-de-     Milan       Stock-      Amsterdam
            NetCologne      1 million   450,000        4 SP’s       Seine       (1995)      holm
             200,000          FttH       homes        towards      (Sarko-
              FttH/B      (via sewer)     FttH        1 million     fiber)         FttB    Dark fiber   40,000 FttH
                                                        FttH         FttH
Role of
city


Market                                  (estimate)
Public
Support
Subsidy

Municipal   125 million   150 million   300          70 million   Up to 70    100          100          6 million in
invest-                                 million?     By cheap     million     million,     million,     PPP
ment                                                 use of       subsidy     now partly   10 years     construct
                                                     municipal    proposed.   privatized   profit
euro
                                                     assets                                making
Network     No            3d layer      3d layer          ?       Neutral     No           Yes          Yes
open?                                                             operator
16




                       Amsterdam want FttH, point to point
                       40,000 meter boxes, 10% of Amsterdam

Boroughs of Zeeburg                      Why?
 (100%), Oost (part)                      – Data infrastructure is new essential foundation
    & Osdorp (part)                       – Necessary for future competitiveness as well as
                                            sustainable economic and social growth


                                         Take advantage of existing assets
                                          – Ams-IX
                                          – world class back bone infrastructure (we only
                                            need last few 100 meters)
                                          – strong media, ICT, new media sectors
                                          – high internet use (> 85% of population)
                                          – Internationally oriented multi-language population
17




                          Set up & revenue streams
                       40,000 adresses now – later 450,000

                                                     consumer/
   Service providers                                    SME
    100% market


  Wholesale operator                             Rent
  sells open access
    100% market


Passive infrastructure:                          Rent
      GNA CV
33% municipal shares
20% municipal euro’s
18




This gets into every meter box
                         Telephone (x 2)
                         Coax
                         All existing appliances
                         usable – plug & play
                         No set top boxes!



                       V-lan (x 4)
                       - One port per service
                       - Separate specifications
                       - f.e. care, security, etc.
19




What’s on offer
                  One high quality standard
                  – Henry Ford black Ford T, ‘redux’

                  Consumer
                  – Several competing service providers
                  – Single, double or triple play
                  – Internet, symmetric, 10 to 100 Mb/s
                        – 9,95 euro single play telephone
                        – 35 to 65 euro triple play incl. 20 to
                          30 Mb/s symmetric internet
                        – 100 Mb/s internet single play: 99
                          euro
                  – Competitive in price and quality
                  – First connected customer: april 2007

                  SME
                  – Varying offers by several competing
                    SP’s
20




                               Ubiquitous broadband & Green IT
                                                Wired vs. Wireless? No, they ‘re in
                                                 love: “A wireless bit is a bit
                                                  desperately in search of a wire”
                                                  Ben Verwaayen, CEO BT
                                                  Cheap high bandwidth lowers one of
                                                  wireless’ barriers: cheap backhaul
                                                  Or: ubiquitous broadband
                                                  Green opportunities:
                                                   – Smart traveling: PTA…
                                                   – Physical travel more and more substituted by
                                                   virtual travel
                                                   – Green low energy personal IT: PC As a Service,
                                                   Saas 2.0

                                                  Connecting & intelligizing can save lots
                                                  of energy:
                                                   – waste chain
                                                   – street lighting
                                                   – consumer goods distribution
                                                   –…
Image: thank you, Nico Baken
21




A forward looking view…
             An informed analysis:


                Computing to follow pattern of energy
                 –   From local supply to ubiquitous utility



                Computing from a wall socket
                 –   And wireless as well?



                Large energy savings
                 –   Have professionals in charge of resources
                 –   Works better than overbooking…



                Strong need for regulation though!
22




Nothing new (2)




                  La Fibre?
23




No, 18th century WiFi…

              1792
              Lille => Paris:
              • 15 stations
              • 36 characters in 32 minutes
              • all records broken, huge success


              •And up to 1846 cause for the
              French to resist investing into a
              copper telegraphe network

              •L’ histoire se répète…
24
   We and ‘Our’ Networks…




                               Questions?
Image: thank you, Nico Baken
25
26




Alternative? Docsis 3.0

                            <= promise: “120 Mb/s over coax…”




       …real world:
shared bandwidth =>
      (Xiamen, Jan. 2007)
27




Alternative? VDSL2




                     http://www.lightreading.com/document.asp?doc_id=93103&page_number=4
28




             DSL, average upload speed

                                               Countries With Relative
                                                  High Broadband
                                                Penetration But Low
                                                 Upload DSL Speed




Source: OECD Broadband Statistics and others
29




First mile today: % of services with down speeds <1Mbps or ≥5Mbps
              0%             10%           20%    30%   40%       50%        60%




                                                                   > 5Mbps




                                                           Countries Where
                                                        Majority is Below 1Mbps

   Source: OECD Broadband Statistics and others
30




FttH first mile in Europe just a pick (2)
 Vienna, Zürich (muni energy corp’s): FttH in whole city
  – Vienna, Sept. 24, 2007: start of roll out to 50,000 homes
 Scandinavia
  – Norway: municipal energy corp of Oslo: Open FttH to 50% of whole
    Norwegian population
  – Sweden: 200 of 289 communities own a fiber network
  – Denmark: energy corps, in 2006 – 2010 FttH to 50% of Danish population
 Slovenia: incumbent
  – 85% of all households in country, 450 million euro (25% soft loan by
    EU)
 Latvia: incumbent, 50 K FttH

 Andorra (!): incumbent, copper switch off in 2009/10
31




FttH first mile in Europe just a pick (1)
 The battle for France, starting with Paris
  – Iliad, Neuf Cegetel, France Telecom, Noos Numericable
  – Massive investments
  – Consumer price of 100 Mbit symmetric: 30 euro
  – Hauts-de-Seine: FttH in whole department (pop. 1.5 million, 100.000
    SME’s, subsidy 50 to 70 million) Chairman & proponent: M Sarkozy
  – over 100 broadband projects France with government participation
  – Policy French government: 4 to ? million FttH in 2012
 Germany: competitive telco’s deploying FttH
  – NetCologne: all of Cologne, to be followed by Bonn, Aachen?
    (NetCologne = 100% GEW Köln AG = 100% City of Cologne)
  – Hamburg, Telecom Italia: 100,000 FttH in 2012
  – München, muni energy corp: > 60% of city FttH
  – Other projects in Schwerte, Norderstedt, Hamburg, Gelsenkirchen,
    Dessau, Magdeburg
32




                      French questions, Amsterdam answers
            Sharing of the last part of the local loop should be considered

                     option 1           option 2           option 3              option 4




                Competition between 2
                 fiber networks         Co investment       Unbundling               bitstream


                                                        NB: ‘NRO’ is Noeud de Raccordement Optique – or Node
Source: Mme Gabrielle Gauthey,
ARCEP (14 Nov. 2007)
33




          A business perspective
Layer     Economic character                Life cycle      Cost per
                                                            sub
Service   Low CapEx, average to high OpEx   1 to x years    ?
Layer


Active    Average CapEx, low OpEx           5 to 10 years   300 – 500
Layer


Passive High CapEx, very (very!) low OpEx   25 to 50 years 500 - 700
Layer
34




Architecture
 three-layer model
  • Passive fibre infrastructure: Point-to-Point
      • Unbundled local loop of fiber = maximum competition at services
        level in value chain
      • Largest capacity for future growth
  • Active layer: Active Ethernet
  • Applications services layer, Service providers are being offered
    transparent access:
      • with discrete virtual LANs (VLANs) for each service on a per user
        basis
      • allowing multiple services to be delivered and invoiced to each
        home in parallel (i.e. multiple ISP’s, Citywide Intranet, closed circuit
        IP-based surveillance, IP-TV, care and medical services etc.)
35




FttH & broadband strategy of Amsterdam
 Create a market entity (GNA) that rolls out fiber
  – With a minimal financial government participation
  – On equal market terms
  – No involvement in active network, services or pricing
  – In accordance with EU state aid rules

 Open network, universal roll out
  – Start with first 10% of city, to be followed by rest of city

 Roll out creates intricate network
  – Cheapily accessible
  – Ideal conditions for wireless networks as well

 Final aim: ubiquitous broadband in all of Amsterdam
 Selective stimulation of services
  – Using ideal living lab for innovative services
36




Fast broadband & economic growth
           Estimated impact on GDP - Compound Annual Growth Rate in %(2007-2015)


         Australia - Broadband Advisory Group

                                     UK - BSG

                 Queensland - Allen Consulting

                             NZ - NZ Institute**

               NZ - Economist Intelligence Unit

USA - Momentum Group & Brookings Institution

                        Victoria - ACIL Tasman

    Korea - Ministry of Info. and Comms ( ETRI,
    KSDNI, KT, SK Telecom, and LG Telecom)

                                                   0   0,2    0,4     0,6    0,8      1     1,2        1,4


                               Source: September 2007 The New Zealand Institute - www.nzinstitute.org
37




Killer app?

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Dirk van der Woude - City of Amsterdam - Working in 21st Century Amsterdam

  • 1. Amsterdam and FttH real broadband, real sustainable growth San Francisco, February 20, 2008 Dirk van der Woude City of Amsterdam dirkvanderwoude@gmail.com
  • 2. 2 Lesson from the past: each industrial revolution is underpinned by new infrastructure THE AGE OF INFORMATION GLOBAL DIGITAL TELE- COMMUNICATIONS AND TECHNOLOGY 1971 ICT SUPPORT NETWORKS THE AGE OF OIL, THE AUTOMOBILE, ELECTRICITY, TELEPHONE, HIGHWAYS PETROCHEMICALS AND MASS PRODUCTION 1908 AND AIRWAYS THE AGE OF STEEL ELECTRICITY AND TRANSCONTINENTAL HEAVY ENGINEERING 1875 COMMUNICATIONS, STEAMSHIPS, RAILWAYS AND TELEGRAPH THE AGE OF RAILWAYS, COAL AND RAILWAYS, PENNY POST THE STEAM ENGINE 1829 AND TELEGRAPH THE “INDUSTRIAL REVOLUTION” CANALS, TURNPIKE ROADS AND MAIL IN ENGLAND 1771 COACHES Source: Carlota Pérez
  • 3. 3 Nothing new (1) Left: the highway project of HaFraBa e.V. (1926) Public access highways –or open networks- were a wise German invention (and by inspiring Mr Eisenhower lead to the US Interstate Highway System) However, to build them overstretched market vision and ability, in Germany, Holland as well as the USA http://members.a1.net/wabweb/history/hafraba.htm
  • 4. 4 A city and its assets
  • 5. 5 4th in Europe – related to 40,000 jobs start: around 1250 AD
  • 6. 6 4th in Europe – related to 100,000 jobs start: 1920 AD
  • 7. 7 1st in the world – related to 50,000 jobs start: 1997 AD Source: Henk Steenman, 2007
  • 8. 8 Global hub… Online: 85% of all Amsterdam pop.
  • 9. 9 So Amsterdam counts three harbors… And the latest one strenghens the city’s attractiveness for innovative companies in telecom, creative media, Web & ICT Now related to about 50,000 jobs – We wouldn’t mind more… And we will try to capitalize even more with real symm and open broadband As well a base for sustainable growth arts media and entertainment creative business services content hardware telecommunication financial software consultancy Other
  • 10. 10 Two curves Source: Nemertes, Nov. 2007
  • 11. 11 Conclusions Nemertes study (Nov. 2007) The Internet Singularity, Delayed: Backbones, switching & peering will not be the problem Demand for Internet and IP services grows exponentially, access investment proceeds linearly – “we believe that this will happen possibly as early as 2010” Impact of inadequate access infrastructure: – relatively mild for individual users, who will encounter Internet “brownouts” or “snow days” – But overall, (…) this inadequate infrastructure will slow down the pace of both technical and business innovation. “Rather like osteoporosis, the underinvestment in infrastructure will painlessly and invisibly leach competitiveness out of the economy” And there’s that IPv4 thingie too…
  • 12. 12 Trouble is at the 1st mile – what to do? “given time an exponential curve always will cross a linear one” Source: Nemertes, Nov. 2007
  • 13. 13 OECD: Average advertised broadband speeds, by technology, Oct 2007 77 120 FTTx 58 591 8 993 DSL 1 603 Down Up 8 619 Cable  722 1 840 Wireless  736
  • 14. 14 1st mile in Japan: 280,000 new FttH… per month Japan: FttH overtaking xDSL 1999-2007 plus prognosis 2008 March, 2008 14.000 12.000 Cable 10.000 xDSL FttH thousands 8.000 10 million FttH July 4, 2007 6.000 Factual Prognosis 4.000 2.000 0 20 .03 20 .03 20 .03 20 .03 20 .03 20 .03 20 .03 20 .12 20 .03 20 .06 20 .09 20 .12 20 .03 20 .06 20 .09 20 .12 20 .03 20 .06 20 .09 2 .1 08 99 00 01 02 03 04 05 05 06 06 06 06 07 07 07 07 08 08 08 19
  • 15. 15 Muni fiber in Europe, some examples Köln Vienna München Paris, Hauts-de- Milan Stock- Amsterdam NetCologne 1 million 450,000 4 SP’s Seine (1995) holm 200,000 FttH homes towards (Sarko- FttH/B (via sewer) FttH 1 million fiber) FttB Dark fiber 40,000 FttH FttH FttH Role of city Market (estimate) Public Support Subsidy Municipal 125 million 150 million 300 70 million Up to 70 100 100 6 million in invest- million? By cheap million million, million, PPP ment use of subsidy now partly 10 years construct municipal proposed. privatized profit euro assets making Network No 3d layer 3d layer ? Neutral No Yes Yes open? operator
  • 16. 16 Amsterdam want FttH, point to point 40,000 meter boxes, 10% of Amsterdam Boroughs of Zeeburg Why? (100%), Oost (part) – Data infrastructure is new essential foundation & Osdorp (part) – Necessary for future competitiveness as well as sustainable economic and social growth Take advantage of existing assets – Ams-IX – world class back bone infrastructure (we only need last few 100 meters) – strong media, ICT, new media sectors – high internet use (> 85% of population) – Internationally oriented multi-language population
  • 17. 17 Set up & revenue streams 40,000 adresses now – later 450,000 consumer/ Service providers SME 100% market Wholesale operator Rent sells open access 100% market Passive infrastructure: Rent GNA CV 33% municipal shares 20% municipal euro’s
  • 18. 18 This gets into every meter box Telephone (x 2) Coax All existing appliances usable – plug & play No set top boxes! V-lan (x 4) - One port per service - Separate specifications - f.e. care, security, etc.
  • 19. 19 What’s on offer One high quality standard – Henry Ford black Ford T, ‘redux’ Consumer – Several competing service providers – Single, double or triple play – Internet, symmetric, 10 to 100 Mb/s – 9,95 euro single play telephone – 35 to 65 euro triple play incl. 20 to 30 Mb/s symmetric internet – 100 Mb/s internet single play: 99 euro – Competitive in price and quality – First connected customer: april 2007 SME – Varying offers by several competing SP’s
  • 20. 20 Ubiquitous broadband & Green IT Wired vs. Wireless? No, they ‘re in love: “A wireless bit is a bit desperately in search of a wire” Ben Verwaayen, CEO BT Cheap high bandwidth lowers one of wireless’ barriers: cheap backhaul Or: ubiquitous broadband Green opportunities: – Smart traveling: PTA… – Physical travel more and more substituted by virtual travel – Green low energy personal IT: PC As a Service, Saas 2.0 Connecting & intelligizing can save lots of energy: – waste chain – street lighting – consumer goods distribution –… Image: thank you, Nico Baken
  • 21. 21 A forward looking view… An informed analysis: Computing to follow pattern of energy – From local supply to ubiquitous utility Computing from a wall socket – And wireless as well? Large energy savings – Have professionals in charge of resources – Works better than overbooking… Strong need for regulation though!
  • 22. 22 Nothing new (2) La Fibre?
  • 23. 23 No, 18th century WiFi… 1792 Lille => Paris: • 15 stations • 36 characters in 32 minutes • all records broken, huge success •And up to 1846 cause for the French to resist investing into a copper telegraphe network •L’ histoire se répète…
  • 24. 24 We and ‘Our’ Networks… Questions? Image: thank you, Nico Baken
  • 25. 25
  • 26. 26 Alternative? Docsis 3.0 <= promise: “120 Mb/s over coax…” …real world: shared bandwidth => (Xiamen, Jan. 2007)
  • 27. 27 Alternative? VDSL2 http://www.lightreading.com/document.asp?doc_id=93103&page_number=4
  • 28. 28 DSL, average upload speed Countries With Relative High Broadband Penetration But Low Upload DSL Speed Source: OECD Broadband Statistics and others
  • 29. 29 First mile today: % of services with down speeds <1Mbps or ≥5Mbps 0% 10% 20% 30% 40% 50% 60% > 5Mbps Countries Where Majority is Below 1Mbps Source: OECD Broadband Statistics and others
  • 30. 30 FttH first mile in Europe just a pick (2) Vienna, Zürich (muni energy corp’s): FttH in whole city – Vienna, Sept. 24, 2007: start of roll out to 50,000 homes Scandinavia – Norway: municipal energy corp of Oslo: Open FttH to 50% of whole Norwegian population – Sweden: 200 of 289 communities own a fiber network – Denmark: energy corps, in 2006 – 2010 FttH to 50% of Danish population Slovenia: incumbent – 85% of all households in country, 450 million euro (25% soft loan by EU) Latvia: incumbent, 50 K FttH Andorra (!): incumbent, copper switch off in 2009/10
  • 31. 31 FttH first mile in Europe just a pick (1) The battle for France, starting with Paris – Iliad, Neuf Cegetel, France Telecom, Noos Numericable – Massive investments – Consumer price of 100 Mbit symmetric: 30 euro – Hauts-de-Seine: FttH in whole department (pop. 1.5 million, 100.000 SME’s, subsidy 50 to 70 million) Chairman & proponent: M Sarkozy – over 100 broadband projects France with government participation – Policy French government: 4 to ? million FttH in 2012 Germany: competitive telco’s deploying FttH – NetCologne: all of Cologne, to be followed by Bonn, Aachen? (NetCologne = 100% GEW Köln AG = 100% City of Cologne) – Hamburg, Telecom Italia: 100,000 FttH in 2012 – München, muni energy corp: > 60% of city FttH – Other projects in Schwerte, Norderstedt, Hamburg, Gelsenkirchen, Dessau, Magdeburg
  • 32. 32 French questions, Amsterdam answers Sharing of the last part of the local loop should be considered option 1 option 2 option 3 option 4 Competition between 2 fiber networks Co investment Unbundling bitstream NB: ‘NRO’ is Noeud de Raccordement Optique – or Node Source: Mme Gabrielle Gauthey, ARCEP (14 Nov. 2007)
  • 33. 33 A business perspective Layer Economic character Life cycle Cost per sub Service Low CapEx, average to high OpEx 1 to x years ? Layer Active Average CapEx, low OpEx 5 to 10 years 300 – 500 Layer Passive High CapEx, very (very!) low OpEx 25 to 50 years 500 - 700 Layer
  • 34. 34 Architecture three-layer model • Passive fibre infrastructure: Point-to-Point • Unbundled local loop of fiber = maximum competition at services level in value chain • Largest capacity for future growth • Active layer: Active Ethernet • Applications services layer, Service providers are being offered transparent access: • with discrete virtual LANs (VLANs) for each service on a per user basis • allowing multiple services to be delivered and invoiced to each home in parallel (i.e. multiple ISP’s, Citywide Intranet, closed circuit IP-based surveillance, IP-TV, care and medical services etc.)
  • 35. 35 FttH & broadband strategy of Amsterdam Create a market entity (GNA) that rolls out fiber – With a minimal financial government participation – On equal market terms – No involvement in active network, services or pricing – In accordance with EU state aid rules Open network, universal roll out – Start with first 10% of city, to be followed by rest of city Roll out creates intricate network – Cheapily accessible – Ideal conditions for wireless networks as well Final aim: ubiquitous broadband in all of Amsterdam Selective stimulation of services – Using ideal living lab for innovative services
  • 36. 36 Fast broadband & economic growth Estimated impact on GDP - Compound Annual Growth Rate in %(2007-2015) Australia - Broadband Advisory Group UK - BSG Queensland - Allen Consulting NZ - NZ Institute** NZ - Economist Intelligence Unit USA - Momentum Group & Brookings Institution Victoria - ACIL Tasman Korea - Ministry of Info. and Comms ( ETRI, KSDNI, KT, SK Telecom, and LG Telecom) 0 0,2 0,4 0,6 0,8 1 1,2 1,4 Source: September 2007 The New Zealand Institute - www.nzinstitute.org