Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.
Siobhán Dunne
Trinity College Dublin
Senior Researcher,
Libraries and Scholarly Communications
@dm_cooper
danielle.cooper@...
1. Why a User Experience Strategy?
2. Ithaka S+R and Trinity partnership
3. Grounding the user-centred library in
research...
Why a User
Experience
approach for
TCD Library ?
We will “think like our
users and understand our
users’ changing
expectations and
behaviours”
Living our Strategy
Summer 2017:
Reader Services strategy workshops
Reduce complexity
Increase sense of agency
Image Sourc...
Engagement with Ithaka S+R
Approach
• One-on-one work with Danielle Cooper to develop Trinity College Dublin’s
user-centre...
Workshop Goals
• Include TCD library staff in a variety of capacities
• Learn about the broader landscape of user-centered...
At ITHAKA, our passion drives us to make the world smarter. Our mission comes
to life in four service areas.
JSTOR One of ...
Danielle Cooper
Senior Researcher, Libraries and Scholarly
Communications, Ithaka S+R
MI (2011), PhD (2017)
Areas of Focus...
User research provides a holistic,
evidence-based perspective on
stakeholders’ experiences and needs.
Library User Research
Dominant Frameworks
Assessment
Activities that seek to measure the library’s impact on teaching, lea...
Structuring the
Trinity College
Dublin Library
Engagement
Workshop
Approach
Methods practiced
• Ethnography (observation)
• Interviewing
• Cultural Probing
• Mapping
• Coding and a...
Examples of
Workshop
Activities
Unobtrusive Observation
Participants were assigned a
different area of the library to
obse...
Putting it to the test:
dipping our toes
Ethics approval
15 researchers 3 data points each
Data collection + coding completed by
each researcher
Methodology
Oh I definitely have found it [library] to be really like,
probably a cornerstone of my course definitely. I’d say
probabl...
I have anxiety, so like em I’d be just
sitting there and be like oh that person
to my left just moved that means maybe
the...
Image Source: https://flic.kr/p/fq7ou5
you know the staff are very, they’re willing to help if you
go up and ask, but say,...
Acquiring new skills, working with colleagues from
different departments and putting my own experience to
use in a new env...
Keep on:
Listening
Learning
Reducing complexity
Increasing sense of agency
Longitudinal Study:
What does a student’s resea...
Thank You
@dunnesiobhan
siobhan.dunne@tcd.ie
@dm_cooper
Danielle.cooper@ithaka.org
Further Reading
Cooper, D., Daniel, K., Bakker, C., Blanck, J., Childs, C., Gleason, A., ...Woodson, S. (2018). Supporting...
Image Credits
Ithaka S+R Indigenous Studies Project Workshop, photos by Nikkole Kaylene Pirch,
University of Kansas Librar...
Image Credits
https://blatryk.wordpress.com/2013/09/15/handheld-coding-thoughts-on-the-science-of-design-research/
https:/...
Engaging staff in evidence-based approaches to user-centric library services - Dr Danielle Cooper (Ithaka S+R) & Siobhán D...
Prochain SlideShare
Chargement dans…5
×

Engaging staff in evidence-based approaches to user-centric library services - Dr Danielle Cooper (Ithaka S+R) & Siobhán Dunne (Trinity College Dublin)

Presented at CONUL conference, May 2018, Galway, Ireland

  • Identifiez-vous pour voir les commentaires

  • Soyez le premier à aimer ceci

Engaging staff in evidence-based approaches to user-centric library services - Dr Danielle Cooper (Ithaka S+R) & Siobhán Dunne (Trinity College Dublin)

  1. 1. Siobhán Dunne Trinity College Dublin Senior Researcher, Libraries and Scholarly Communications @dm_cooper danielle.cooper@ithaka.org Danielle Cooper Ithaka S+R Head of Teaching, Research & User Experience @dunnesiobhan siobhan.dunne@tcd.ie Engaging Staff in Evidence Based Approaches to User Centred Library Services
  2. 2. 1. Why a User Experience Strategy? 2. Ithaka S+R and Trinity partnership 3. Grounding the user-centred library in research 4. Reflections on librarians as researchers & cultural change Presentation Outline
  3. 3. Why a User Experience approach for TCD Library ?
  4. 4. We will “think like our users and understand our users’ changing expectations and behaviours”
  5. 5. Living our Strategy Summer 2017: Reader Services strategy workshops Reduce complexity Increase sense of agency Image Source: http://cakta.com/assets/download.php?file=/data/out/96/403294902-peeling-wallpapers.jpg
  6. 6. Engagement with Ithaka S+R Approach • One-on-one work with Danielle Cooper to develop Trinity College Dublin’s user-centred research programme • Two-day workshop with library staff on the user-centred library research landscape with an emphasis on qualitative approaches
  7. 7. Workshop Goals • Include TCD library staff in a variety of capacities • Learn about the broader landscape of user-centered research methods and their appropriate use-cases, including mixed methods approaches • Become acquainted with landscape of qualitative research and its applicability to libraries • Gain in-depth knowledge and practice in three methodological areas: ethnography, interviewing, and self-elicitation methods • Explore and practices approaches to analyzing data and sharing results • Understand how research fits into the broader cycle of strategic decision-making
  8. 8. At ITHAKA, our passion drives us to make the world smarter. Our mission comes to life in four service areas. JSTOR One of the world's leading academic databases, JSTOR powers the research and learning of 6 million users each month. Ithaka S+R Ithaka S+R provides research and strategic guidance to help the academic and cultural communities serve the public good and navigate economic, technological, and demographic change. Portico Portico, a community-supported digital archive, preserves over 564,000 e-books and e-journals for future scholars. Artstor Artstor provides 2+ million high-quality images and digital asset management software to enhance scholarship and teaching.
  9. 9. Danielle Cooper Senior Researcher, Libraries and Scholarly Communications, Ithaka S+R MI (2011), PhD (2017) Areas of Focus • Fielding large-scale collaborative research projects with libraries on faculty’s teaching and research support needs • Teaching qualitative research methods to librarians
  10. 10. User research provides a holistic, evidence-based perspective on stakeholders’ experiences and needs.
  11. 11. Library User Research Dominant Frameworks Assessment Activities that seek to measure the library’s impact on teaching, learning and research and/or using data-driven approaches to the continuous improvement of library services. E.g. research featured at ARL Library Assessment Conference User-Experience Part of a “user-centred design” approach; research focused on optimizing products for frictionless use. E.g. research featured at the UXLibs conference Participatory Design Procedures that actively involve all stakeholders in the design process to ensure that their needs are met. E.g. Foster& Gibbons (2007), Studying students: The undergraduate research project at the University of Rochester.
  12. 12. Structuring the Trinity College Dublin Library Engagement
  13. 13. Workshop Approach Methods practiced • Ethnography (observation) • Interviewing • Cultural Probing • Mapping • Coding and analysis Strategies explored • Designing research projects • Leveraging data
  14. 14. Examples of Workshop Activities Unobtrusive Observation Participants were assigned a different area of the library to observe and record the spatial characteristics and activities undertaken in the space. The activity concluded with group reflection about what was observed, how it felt to observe, and any challenges encountered. Love or Break-Up Letter Participants were invited to write a love letter or a break-up letter to a service, space or tool at TCD Library as if it were an actual person. The activity concluded with an examination of the themes that emerged and discussion what was learnt by sharing the letters. Interview Coding Participants were giving a transcript to code manually following a step-by-step process based on a grounded theory approach.
  15. 15. Putting it to the test: dipping our toes
  16. 16. Ethics approval 15 researchers 3 data points each Data collection + coding completed by each researcher Methodology
  17. 17. Oh I definitely have found it [library] to be really like, probably a cornerstone of my course definitely. I’d say probably the library would be the place that I’ve spent most time in even more than the Arts Block Preliminary Findings I's one of the fundamental things you know… you need to be in the library. Also it gives you a sense of belonging
  18. 18. I have anxiety, so like em I’d be just sitting there and be like oh that person to my left just moved that means maybe they’ll want to get up in a minute. Should I move, I can’t move in any further? The woman behind me has her back pack on her chair. Why does she have, is that a culture thing? I can’t work from home because of the dog and the brothers and the washing machine and the… if I’m at home it’s like oh the floor is dirty so I have to clean the floor before I can work. All this stuff
  19. 19. Image Source: https://flic.kr/p/fq7ou5 you know the staff are very, they’re willing to help if you go up and ask, but say, I’d be worried like about if I was an international student, my English probably, maybe wasn’t fantastic and I didn’t know what was going on and I don’t know what Stacks is … Stacks! What would that mean?! My two main spots are the Berkeley Pit because it’s where [my] books are, and I also like it because there’s loads of natural light coming in from above. There’s an atmosphere in the Pit where people are serious about doing work Atmosphere is very important; I couldn’t study in the Lecky because it’s like a motorway for people. Settled and subdued. Cosy but not too cosy. Anything that will minimise distractions. The low hanging fruit
  20. 20. Acquiring new skills, working with colleagues from different departments and putting my own experience to use in a new environment. Its all been a real eye opener This has turned out to be quite an introspective experience for me as it has sometimes taken me out of my comfort zone and given me an opportunity to test and develop research skills which were unfamiliar to me It is quite an intimate journey that we take with them Researcher Reflections the more time I spent with them the more they opened up about their opinions Sometimes I was translating what she was saying into the language we typically use in the library I’ve found this [research] so useful for working on the desk. I want to go the extra mile… to look after the student and ask ‘Did you know about X or Y?
  21. 21. Keep on: Listening Learning Reducing complexity Increasing sense of agency Longitudinal Study: What does a student’s research journey look like throughout their time in university? What does this look like before and after uni? Next Steps
  22. 22. Thank You @dunnesiobhan siobhan.dunne@tcd.ie @dm_cooper Danielle.cooper@ithaka.org
  23. 23. Further Reading Cooper, D., Daniel, K., Bakker, C., Blanck, J., Childs, C., Gleason, A., ...Woodson, S. (2018). Supporting the Changing Practices of Public Health Scholars. New York: Ithaka S+R. https://doi.org/10.18665/sr.305867 Cooper, D., Bankston, S., Bracke, M.S., Callahan, B., Chang, H., Delserone, L.M., … Young, S. (2017). Supporting the Changing Practices of Agriculture Scholars. New York: Ithaka S+R. https://doi.org/10.18665/sr.303663 Cooper, D., Schonfeld, R.C., Adams, R., Baker, M., Bakkalbasi, N., Bales, J.G., … Weiss, N. (2017). Supporting the Changing Practices of Religious Studies Scholars. New York: Ithaka S+R. https://doi.org/10.18665/sr.294119 Dunne, S. (2016). How Do They Research? An Ethnographic Study of Final Year Undergraduate Research Behaviour in an Irish University. New Review of Academic Librarianship. https://www.tandfonline.com/doi/full/10.1080/13614533.2016.1168747 Dunne, S. and Sheridan, V. (2012). The Bigger Picture: Undergraduate Voices Reflecting on Academic Transition in an Irish University. Innovations in Education and Teaching International, 49(3), pp. 237-247. https://www.tandfonline.com/doi/abs/10.1080/14703297.2012.703019
  24. 24. Image Credits Ithaka S+R Indigenous Studies Project Workshop, photos by Nikkole Kaylene Pirch, University of Kansas Libraries (2017).
  25. 25. Image Credits https://blatryk.wordpress.com/2013/09/15/handheld-coding-thoughts-on-the-science-of-design-research/ https://futurelib.files.wordpress.com/2016/09/the-snapshot-project.pdf

×