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Smart Thinking: Sita Infographic

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Smart Thinking: Sita Infographic

  1. 1. % of passengers who would use smartphones for travel of Airlines % investing in business intelligence solutions in the next 3 years Manage flight disruptions Real-time flight status updates Real-time baggage status information Search for fares DRIVERS & PRIORITIES BUSINESS INTELLIGENCE MATURITY & CHALLENGES 69% 72% 100% AIRLINE PRIORITIES AIRPORT PRIORITIES $ 85% 88% PASSENGERS WANT INFORMATION ON THE MOVE AIRPORTS AND AIRLINES INVEST IN BUSINESS INTELLIGENCE SOLUTIONS of Airports 90% 95% 88% 82% 90% 85% 74% PRIORITIES WHEN INVESTING IN BUSINESS INTELLIGENCE SOLUTIONS Sales & Marketing % ranked as priority for business intelligence investments Passenger Experience Operational Awareness Sales & Marketing Passenger Experience Operational Awareness PROGRESS IN BUSINESS INTELLIGENCE IN MANY AREAS BUT SOME WAY TO ACHIEVE BEST IN CLASS CHALLENGES ARE CONSTRAINING PROGRESS System incompatibility & data integration Only 5% of airlines see no challenges with data or system compatibility Only 8% of airports have achieved best practice for data access or quality Coping with/ analysing the amount of data 62% 64% Insufficient data standards 61% 60% 55% 57% Willingness to share data with third parties 46% 47% Willingness to share across departments % that consider it a significant challenge 42% 40% 0 1 2 3 4 0 1 2 3 4 Data Access, Management & Quality Infrastructure & Integration Dashboards, Visualisation & Latency Best Practice, Governance & ROI Airlines 2.3 2.4 BusinessIntelligence MaturityIndex 1.7 1.9 2.2 1.9 1.6 1.5 Airports © SITA I www.sita.aero I @sitaonline #SITAInsights

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