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SWF AGM Workshop

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Regional ICT Champion presentation at SW Forum AGM 6th November 2007, Truro

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SWF AGM Workshop

  1. 1. COSMIC Improving ICT South West Forum AGM
  2. 2. Background <ul><li>Based here in Devon – Ottery St Mary </li></ul><ul><li>Social Enterprise – social ethos and values </li></ul><ul><ul><li>working as a business </li></ul></ul><ul><li>Nationally recognised as leading the way in our work </li></ul><ul><ul><li>Social Enterprise Ambassador </li></ul></ul><ul><li>11 years experience of ICT support for organisations </li></ul><ul><li>Delivery of service </li></ul><ul><ul><li>to individuals, businesses, and the public sector </li></ul></ul><ul><li>Website Services, ICT Training, Consultancy, Tech support, Projects – particularly learning and support </li></ul><ul><li>• Unique understanding of the needs of the Third Sector with regards to ICT </li></ul>
  3. 3. Background <ul><li>Awards – Investors in People, Matrix, Edge Award 2007 </li></ul><ul><li>Strong links with key partners in third sector </li></ul><ul><li>‘ Bright Ideas, Bright Future’ – growth alongside technology and innovative solutions </li></ul><ul><li>Strong investment in young people and community </li></ul><ul><li>Used as an example of best practice </li></ul>
  4. 4. Regional Champion <ul><li>COSMIC’s unique experience & understanding of the third sector has led to the recent appointment of Regional ICT Champion for the South West </li></ul><ul><li>Aim: To raise the awareness / efficiency and delivery of ICT Services in the region </li></ul><ul><li>Focus: South West Voluntary Community Sector </li></ul><ul><li>Funder: ICT Hub and Capacity Builders </li></ul><ul><li>One RC in each of the nine English Regions providing a strong network of support for the third sector </li></ul>
  5. 5. Regional Champion <ul><li>Establish & Work with regional & local networks to deliver ICT awareness initiatives to the VCS </li></ul><ul><li>Identify existing service providers and facilitate best practice and therefore promote sustainability. </li></ul><ul><li>Through collaboration with local support organisations, help front-line organisations understand and be signposted to practical ICT resources </li></ul>What does a Regional Champion do?
  6. 6. Regional Champion – Funding Activities <ul><li>IT Connect </li></ul><ul><li>Exchange visits – VCOs within the SW and further </li></ul><ul><li>Share good practice </li></ul><ul><li>Network </li></ul><ul><li>Pump Priming </li></ul><ul><li>Stimulate activities with ICT Support </li></ul><ul><li>Specific areas </li></ul><ul><li>Lack of / no ICT Support </li></ul>
  7. 7. Accessibility <ul><li>Regional Accessibility Champion role now part of the wider role of Regional ICT Champion – funded by ICT Hub </li></ul><ul><li>Raising awareness about accessibility in use of ICT </li></ul><ul><li>Accessibility affects Everyone! Not just disabilities but also failing abilities </li></ul><ul><li>Standard Computer set up doesn’t suit everyone </li></ul><ul><li>But computers provide access to opportunities </li></ul><ul><li>Employment </li></ul><ul><li>Education </li></ul><ul><li>Leisure </li></ul><ul><li>Communication </li></ul><ul><li>Independence </li></ul>
  8. 8. Accessibility <ul><li>Accessibility equipment </li></ul><ul><li>Free Accessibility Options Windows & AbilityNet </li></ul>70% of all Computer users would benefit from small adjustments to their computer setup
  9. 9. Accessibility – The Law <ul><li>Organisations have obligations under the Disability Discrimination Act (DDA) </li></ul><ul><li>- All employers and everyone who provides a service to the public, except the Armed Forces. </li></ul><ul><li>Website Accessibility </li></ul><ul><li>Affects every organisation / Not just specific to certain audiences </li></ul><ul><li>Search engines </li></ul><ul><li>Doesn’t exclude old / aging technologies ie dial up / windows 98, etc </li></ul><ul><li>Includes multiple devices ie PDAs, mobile phones, etc </li></ul><ul><li>Strengthens brand – Caring Organisation </li></ul>
  10. 10. Switched on Communities <ul><li>Community Partners will introduce: </li></ul><ul><li>Windows free accessibility options </li></ul><ul><ul><li>My computer My Way </li></ul></ul><ul><li>Opportunities to try out equipment </li></ul><ul><li>Chance to borrow equipment </li></ul><ul><li>Online self-assessment </li></ul><ul><li>Expert Full assessment </li></ul><ul><li>Professional advice and guidance </li></ul>
  11. 11. Community Partners <ul><li>QUESTION: </li></ul><ul><li>Are you working with: </li></ul><ul><li>People with disabilities or older people </li></ul><ul><li>Offering (IT) training or assessment </li></ul><ul><li>Promoting or providing educational opportunities Then we would like to work with you – and give you the confidence and resources to include people with disabilities </li></ul>
  12. 12. Evolve <ul><li>Project providing FREE ICT support to small, rural VCOs </li></ul><ul><li>Managed by COSMIC </li></ul><ul><li>Funded by Capacity Builders as part of their Improving Reach programme </li></ul><ul><li>Current project runs until end March 2008 </li></ul><ul><li>South West – Somerset, Dorset, Devon and Cornwall </li></ul>
  13. 13. Evolve: How does it work? <ul><li>Phase 1 – Getting to know your organisation </li></ul><ul><li>Phase 2 – Follow up and planning </li></ul><ul><li>Phase 3 – Completion and evaluation </li></ul>3 Stages
  14. 14. Evolve: Phase 1 – Getting to know you <ul><li>Arrange a meeting – we come to you </li></ul><ul><li>Get to know your organisation and its ICT challenges </li></ul><ul><li>Discuss your needs and what you want to do </li></ul><ul><li>Set projects with outcomes </li></ul><ul><li>Agree how Evolve can help you succeed </li></ul><ul><li>Provide initial report </li></ul>
  15. 15. Evolve: Phase 2 – Follow up <ul><li>Provide information, advice and guidance </li></ul><ul><li>Study time </li></ul><ul><li>Discuss priorities and plan follow up </li></ul><ul><li>Arrange second meeting </li></ul><ul><li>Directly support implementation of priorities </li></ul><ul><li>Refer where necessary </li></ul>
  16. 16. Evolve: Phase 3 - Completion <ul><li>Review </li></ul><ul><li>Assess progress against project outcomes </li></ul><ul><li>Ensure ongoing network support / sustainability </li></ul><ul><li>Provide recommendations and evaluation framework </li></ul>
  17. 17. Evolve: Support Areas <ul><li>Email - newsletters, accounts, communication </li></ul><ul><li>Website – development, accessibility, hosting </li></ul><ul><li>Security – anti spam, anti virus, passwords </li></ul><ul><li>Purchasing – software, hardware </li></ul><ul><li>Funding – strategy, costing, bids, donations </li></ul><ul><li>Internet – broadband, ISPs, policies </li></ul><ul><li>Training – basic, specific, online, on site </li></ul><ul><li>General – housekeeping, backing up, H&S, DP </li></ul><ul><li>Networking </li></ul>
  18. 18. Websites moving on … … Web 2.0 and all that! <ul><li>Promotion of your organisation </li></ul><ul><li>Providing information – knowledge management, news, updates </li></ul><ul><li>Managing information – CMS & DB </li></ul><ul><li>Communicating – newsletters, blogs, podcasts, tracking users </li></ul><ul><li>E-learning – online support for learning </li></ul>
  19. 19. Web Examples <ul><li>Information management www.icthub.org.uk /knowledgebase </li></ul><ul><li>Podcasts : www.southlincscvs.org.uk </li></ul><ul><li>Blogs www.swict.wordpress.com </li></ul><ul><li>Information : www.expertsonline.org.uk </li></ul><ul><li>Photo galleries : www.flickr.com </li></ul><ul><li>Meetings : www.doodle.ch </li></ul>
  20. 20. The Technology Trap Technology Dictates Start Review ways of working Potential Realised Adapted from: David Wilcox and Terry Grunwald Technology New Old Processes New Old
  21. 21. Net:gain <ul><li>What is it? </li></ul><ul><li>A planning process for your organisation and ICT </li></ul><ul><li>A clear approach to analysing ICT needs, timing, support, etc </li></ul><ul><li>A process which can be used in other areas of your organisation – e.g. staffing </li></ul><ul><li>An ongoing review and improvement tool </li></ul>
  22. 22. Net:gain <ul><li>Workshop </li></ul><ul><li>Four Hats - stakeholders </li></ul><ul><li>Goals – what do you want </li></ul><ul><li>Initiatives - ideas </li></ul><ul><li>Technology – will help! </li></ul><ul><li>FCO – true cost </li></ul><ul><li>Risks – look out for? </li></ul><ul><li>Benefits – be clear and focussed </li></ul><ul><li>Sources of Support </li></ul><ul><li>Timescales – short, medium and long </li></ul><ul><li>Priorities – most important first </li></ul>
  23. 23. net:gain templates & tools
  24. 24. The Mission To provide a drug rehabilitation counselling service to clients in East London Clients’ standpoint Funders’ & Stakeholders’ standpoint Internal processes standpoint Reflection & improvement standpoint Efficient use of resources Appointment booking Review information updating Improving case recording system No more missed appointments Maintaining info resources Up-to-date info Running 1-1 counselling sessions
  25. 25. The Mission To provide a drug rehabilitation counselling service to clients in East London Internal processes standpoint Reflection & improvement standpoint Appointment booking Review information updating Improving case recording system Maintaining info resources Running 1-1 counselling sessions Clients’ standpoint Funders’ & Stakeholders’ standpoint Efficient use of resources No more missed appointments Up-to-date info
  26. 26. Efficient use of resources No more missed appointments Improving case recording system Appointment Booking System Clients’ standpoint Funders’ & Stakeholders’ standpoint Internal processes Reflection/improvement System for keeping and accessing records Every client contact recorded accurately Better informed counsellors Improving case recording system System for booking appointments No double bookings Appointments fixed in real time, better use of staff Appointment Booking System System for Reporting Counsellor contact time up from 45% to 80% Lower unit cost Efficient use of resources Send brief appointment reminder to clients 35% increase in appointment take-up Better client progress No more missed Appointments Initiative Outputs Outcomes Goals
  27. 27. Net:gain : A route map… Mission> Goals> Initiatives> Re-process> Requirements> Cost-Benefit> Resource> Implement>Plan
  28. 28. Net:gain <ul><li>Consultancy and Mentoring </li></ul><ul><li>Ongoing support for planning </li></ul><ul><li>Ask the experts along the way </li></ul><ul><li>Input on technical specs and costs </li></ul><ul><li>Reusable consultation tools </li></ul><ul><li>Good practice and case studies </li></ul><ul><li>Peer support </li></ul><ul><li>Discounts for development, training and web projects </li></ul>
  29. 29. Our Contact Details <ul><li>Regional ICT Champion </li></ul><ul><li>Julie Harris </li></ul><ul><li>[email_address] </li></ul><ul><li>Evolve </li></ul><ul><li>Devon & Cornwall </li></ul><ul><li>Rob Turner </li></ul><ul><li>[email_address] </li></ul><ul><li>Somerset & Dorset </li></ul><ul><li>Simon Duncan </li></ul><ul><li>sduncan@cosmic.org.uk </li></ul>Switched on Communities and Accessibility Julia Taylor [email_address] 01404 813226 www.cosmic.org.uk