Recording: https://www.brighttalk.com/webcast/14883/371540 For the most part, we know what IT needs to do become a "tech company": move to a more frequent, usually weekly release cycle, focus on customer-centric design, and rely on cloud platforms to automate infrastructure toil. What does the rest of your organization, outside of IT, need to do? In part two of this webinar series, we discuss new models and tactics to break the business bottleneck across strategy, finance, and management. Based on case studies and first hand experience you'll be able to start planning the rollout of digital transformation beyond IT.

1. Breaking the Business Bottleneck:
Fixing the Problems
Rick Clark & Coté

2. Recap
- Product teams with small batches
- 3 bottlenecks: finance, compensation, mistrust
- Result: low/no growth, competitive vulnerability
2

3. (1)
Finance and
strategy
3
- Safe-guard investments with quarterly
validation & correction.
- Fund customer journeys/products.
- Drive strategy & explore markets with
validation.

4. 4
Source: "The Shift to a New Digital Allianz Germany," Dr. Daniel Poelchau, Allianz, CF Summit EU, Oct 2016.
Try 90 day cycles for finance, strategy, & product validation

5. Duke Energy IoT (RFID) case
5

6. (2)
Compensation
6
- Rethink the value each employee
creates.
- Drive behavior with incentive changes.
- Increase the supply of labor.

7. (3.)
Mistrust
7

8. 8
Further analysis of just high and elite
performers shows the following use
profiles:
● 46% - Communities of Practice,
Grassroots, and PoCs
● 23% - Grassroots efforts and
Communities of Practice
● 22% - all by Big Bang and
DOJOs, but inc. PoC but stall
● 9% Centers of Excellence,
Communities of Practice, and
Training Centers
Source: "Accelerate State of DevOps 2019," DORA, August 2019. See also Monolithic Transformation for case studies of organization structures.
Experiment with proven organization patterns

9. Use vision to guide the team's daily decisions & actions
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"We believe that we need to reimagine
banking to make banking simple,
seamless, as well as invisible to allow
our customers to live more bank less."
Siew Choo Soh, DBS Bank

10. Leadership has three tools:
1. Vision & strategy
2. Finance & funding
3. Organization structure
...and only three tools!
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11. 11
https://cote.io/bottleneck/
@cote @dendrobates