The document discusses new approaches to customer segmentation. Traditional segmentation methods focus on behavioral data and transactions, but fail to account for individual customer needs and preferences. Most organizations also struggle to leverage the large amounts of customer data now available from digital channels. The document introduces Blueocean Market Intelligence's Persona solution, which creates detailed individual customer profiles by integrating online data sources. These profiles provide a holistic view of each customer to improve targeting, marketing, sales, and product strategies. Organizations can group profiles into enriched buyer personas to better understand and serve customers.
7. Total U.S. Internet Usage in Minutes by Platform
(Figures in Billions)
Dec 2010
401
131
11
Dec 2013
429
442
124
Jul 2014
+1040%
+237%
+7%
521
143
495
+16%
+17%
1,159
995
543
+83%
Tablet
Smart
phone
Desktop
Device Adoption Does Not Cannibalize: It Compounds
+15%
+17%
Insatiable appetite for more