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Vision | Mission | Values
23rd Mar 2018

Inspired by technology,driven by business innovation
Vision

Build Global digital platforms to delight customers
Mission

Our Values
What defines a Covenger?
Customer First while …
• Demonstrating Integrity – honest, upright, fair and truthful
• Being Accountable – Let’s put it to work and do what you said you will do.
• Being Adaptable – Let us be quick to read and act on signals of change.
• Being Strong – Take risks. better to ask for forgiveness than wait for permission.
• Being Innovative – Be curious. Think different. Without ideas we won’t exist.
• Being Passionate – Let’s stand up in what we believe in, and go the extra mile.
• Being a Problem Solver – Look at every problem as something to solve.
• Being a Team Player – Work well with others, be responsive, listen to and respect view points,
and have fun doing so…

Company Confidential
Customer First
• Without the Customer, Coviam would not exist
• The best winning strategy is listen to the Customer
• Be responsive to any and all customer queries, even if it means not
having the answer.
• Put Customer needs before your needs
• Be fair, honest, flexible and polite with Customers
• Don’t argue with a Customer
• Bend backwards, we are here to serve our Customers
• Empathize with your customer
• Focus on building a long term relationship with the customer
• Solve for putting yourself in the Customer shoes
• Communicate and let the Customer know, even when there are issues

Company Confidential
Demonstrate Integrity
• Be authentic, transparent, and non-political
• Admit mistakes than pass on the buck to others
• You only say things about fellow employees on their face
• You treat people with respect irrespective of rank, position, title
• Doing the right thing even when no one is watching
• Wisdom is knowing the right path to take; Integrity is taking it
• The choice between what’s convenient and what’s right
• It is NOT being nice with the expectation of reward. It is NOT making
promises you cannot keep
• With Integrity you have nothing to fear, since you have nothing to hide

Company Confidential
Being Accountable
• Accountability is the obligation of an individual or organization to account for its activities and accept responsibility for them
and to disclose the results in a transparent manner
• You are what you do, not what you say you’ll do
• You can assign tasks but you can’t force people to be accountable. Accountability is an act of will
• Able to count on each other for support and reliability
* From Webser’s dicitionary
Responsibility Answerability
01 03
02 04
Trustworthiness Liability
4 Pillars of Accountability*

Company Confidential
Being Adaptable
• Change is a constant, let’s embrace it. Be Flexible.
• Adaptable people don’t whine, don’t blame.
• We live in a fast paced, cutting-edge technology world, with
shifting markets, social media, globalization – let’s adapt all
the time.
• To be adaptable, accept multiple perspectives.
• To be adaptable, experiment & learn.
• Adaptable employees are considered flexible and entrusted
with more important tasks.
• Deliberately embracing the unknown and the unusual will
nurture your imagination and cultivate a culture of innovation.

Company Confidential
Being Strong
• Boldness doesn’t mean rude, obnoxious, loud or disrespectful. Being
bold is being firm, sure, confident, fearless, daring, strong, resilient,
and not easily intimidated. It means you’re willing to go where you’ve
never been, willing to try what you’ve never tried, and willing to trust
what you’ve never trusted. Boldness is quiet, not noisy.
• Don’t fear to ask questions, to anyone
• “When you’re fearless, you take more risks because you’re less
conscious of failure or what can go wrong” – Brett Ratner
• “Don’t be afraid of the answers. Be afraid of not asking the question”
• “Judge a man by his questions, rather than his answer” – Voltaire

Company Confidential
Being Innovative
• Without innovation, we will not advance, be curious – ask questions
• The future belongs to the curious. The ones who are not afraid to try
it, explore it, poke at it, question it, and turn it inside out
• Regular brainstorming is as critical to an organization as regular
exercise is to your health. It creates a responsive, innovative culture
• Ideas don’t need to be big always
• “If I had asked my customers, what they want, they would have said,
a faster horse” –Henry Ford
• The most important things in life aren’t things, but ideas
• Stop trying to focus on the large scale, mind-blowing innovations all
the time. Most ideas that have an impact, start as a “small idea”
• You can’t use up creativity; the more you use, the more you have
• The best way to have a Good idea, is to have lots of ideas

Company Confidential
Being Passionate
• A strong feeling of enthusiasm or excitement for something or about doing something
• It’s a beautiful thing when career and passion come together
• The most successful people follow passion, not paychecks
• Do it with passion or not at all
• You will do it because YOU want to do it, because you love doing it. Not because you are told to do it. Passion can be developed – don’t
wait for it to magically appear one fine day.
• Passion gives us purpose
• “Choose a job you love, and you will never have to work a day in your life”, Confucious
• “Passionate workers are committed to continually achieving higher levels of performance. In today’s rapidly changing business
environment, companies need passionate workers because such workers can drive extreme and sustained performance improvement—
more than the one-time performance “bump” that follows a bonus or the implementation of a worker engagement initiative. These workers
have both personal resilience and an orientation toward learning and improvement that helps organizations develop the resilience needed
to withstand and grow stronger from continuous market challenges and disruptions.” Deloitte
• “People with passion can change the world”, Steve jobs
• “The only way to do great work is to love what you do”, Steve Jobs

Company Confidential
Being a Problem Solver
• We think different
• We understand we aren’t right all the time
• We go beyond a fixed mindset
• We look for opportunities within the problem
• We don’t create problems for others
• We think of a back up plan
• We are positive thinkers
• We know when to do a systemic and complex thinking and
when to go through short cuts and find an easy solution

Company Confidential
Being a Team Player
• “In today’s workplace, you have to be able to work with a diverse group of people,” Joyce Russell
• "Individual commitment to a group effort--that is what makes a team work, a company work, a society work, a
civilization work." --Vince Lombardi
• "Talent wins games, but teamwork and intelligence win championships." --Michael Jordan
• "Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments
toward organizational objectives. It is the fuel that allows common people to attain uncommon results." --Andrew
Carnegie
• "Coming together is a beginning. Keeping together is progress. Working together is success." --Henry Ford

Company Confidential
And have fun doing it…
• At the end of the day, if I can say I had fun, it was a good day
• If you go around being afraid, you're never going to enjoy life. You have only one chance, so you've got to have fun.
• Learning should learn from the positive side of gaming - reward, accomplishment and fun.
• Make it simple. Make it memorable, make it inviting, make it FUN!!!
• There is no fear when you are having fun
• Just play. Have fun. Enjoy the game - Michael Jordan
• Winning is only half of it. Having fun is the other half
• As long as I am having fun, I’m not quitting!!!

Feel free to say hi!
We are friendly and social
#1076, 24th main, 11th cross,
HSR Layout, Bangalore,
Karnataka 560-102 INDIA
company/coviam @COVIAMTech COVIAMTech info@coviam.com
THANK YOU!