Staring with an brief overview of the changing role of the CIO between 2018 and 2020, then moving into the technology landscape, here are 10 use cases across the new three: AI, IoT and Blockchain (and in many cases an overlap of them) Cristene Gonzalez-Wertz is the Leader for the IBM Institute for Business Value in Electronics as well as an alumni of IBM's Watson Group. She speaks on the intersection of technology, software, offerings, platforms and new business models.