Know First • Be First • Profit First
Craig Rispin
Business Futurist & Innovation Expert
www.FutureTrendsGroup.com

“The temptation of business
is always to feed yesterday
and to starve tomorrow.”
- Dr. Peter Drucker

Year 1: Land Scaled to Population

Year 1500

Year 1900

Year 1960

Year 2000

Year 2050

Year 2300

People
Business Technology
Life Sciences
W
ork/Life Shift
Acceleration
Age Gap
Education
Re-Engineering
Global
Mobility
Free
Agency
End of
Retirement
Emerging Models
Outrageous
Outsourcing
Marketing
Megatrend
Innovation
Imperative
Speed & Size
Cloud
Computing
Robots
Rise
Coworking &
Collaboration
Mobile
Madness
Security
Scare
Big Data

Accelerating:
Change, Customers &
New Business Models

Karl Fisch - Educational Futurist

Discuss with a Partner:
What Did You Find Most
Surprising in the Video?

Did You Know?
Most of Those Facts are
Out of Date...

“If change is
happening on
the outside
faster than on
the inside -
the end is in
sight.”
-Jack Welch

Legal Futurist - Richard Susskind OBE
“Legal institutions and lawyers are poised to
change more radically over the next two decades
than they have over the last two centuries.
The future of legal service will be neither Grisham
nor Rumpole.
Instead, it will be a world of virtual courts,
Internet-based global legal businesses, online
document production, commoditized service, legal
process outsourcing, and web-based simulated
practice.”

Legal Futurist - Richard Susskind OBE

Digital Customers

What’s the First and Last Thing
She Does Everyday?

And Her Baby?

Is a Digital Native from Birth...

And Sally’s Granny?

Life Changing Device at 99 Years

And Sally’s Company?

Requires New Hires to Update
Linkedin.com Profiles on Their First Day

She’s Tracking Her Fitnessth Awareness…
NOW…
(Nike+ / Jawbone UP)
Always-On Tracking + Syncing + Analytics /
Quantified Self

Digital Customers Like Digital
Solutions
(and Personal Service Too)
High-Tech High-Touch
Customers

Good Customer Service =
Communicating and being accessible using methods that
are currently embraced and relied upon by clients.
They are used to using social media with friends and family online.

The ClueTrain Manifesto:
A powerful global conversation
has begun.
Through the Internet, people are
discovering and inventing new
ways to share relevant knowledge
with blinding speed.
As a direct result, people are
getting smarter - and getting
smarter faster than most
companies.

New Business Models

JANUARY 24, 2013 Published online at http://www.thomsonreuters.com
Breakingviews: Law Firms Face Real
Disruption from Virtual Rival
U.S. law firms are facing real disruption from a virtual rival.
Already under threat from pickier clients and cheaper
alternatives, the profession now confronts Washington,
D.C.-based Clearspire. Flat fees, salaried attorneys and
online advice upend the traditional business model. This
upstart's approach could be the way of the future.
The last four years have been grim. Growth stalled, profits
dipped and major practices like Dewey & LeBoeuf's
collapsed. With overhead still bloated and customers
demanding discounts, the future isn't necessarily looking
much brighter. Billable hours slumped last year, according
to a recent report by Citi Private Bank and Hildebrandt
Consulting.
It's an impressive track record, though too brief to make
top firms sweat just yet. Few boards will be ready to entrust
major lawsuits and transactions to anyone but the Cravaths
and Skaddens of the world.
The second tier, though, should take note. Beefing up
online services, investing in cost-saving technology and
REYNOLDS HOLDING
THOMSON REUTERS
The profession now confronts
Washington, D.C.-based
Clearspire… This upstart’s
approach could be the way of the
future.

Bargain briefs: Technology offers 50 ways to
leave your lawyer
AUGUST 13, 2011 — PRINT EDITION http://www.economist.com/node/21525907
ALTERNATIVE LAW FIRMS

Dr. of the Future:
Practice 2.0

“Dr. Parkinson is perhaps the most
prominent of the city’s 2.0 doctors, who
are rethinking the health care model
along 21st-century lines.”
- The New York Times

Dr. Jay Parkinson on Huff Post

Teladoc

Teladoc

3 Out of 4 Doctors
Already Have an
iDevice...

Their Patient Monitoring Device...

Ultra-Sensitive Electrical Biosensor Unlocks
Potential for Instant Diagnostic Devices
Source: University of California, Santa Barbara April 17, 2012

Bio-Sensors Developing - Link to iDevices

Your mobile phone has
all of NASA in 1969.
more computing power than

How Big is Mobile Today?
7B People in the World
6B Mobile Subscribers
1B 3G/LTE Subscribers

20
40
60
80
100
120
Q1 Q3 Q5 Q7 Q9 Q11 Q13 Q15 Q17 Q19
Quarters Since Launch
Subscribers(MM)
iPhone + iTouch NTT docomo i-mode AOL Netscape
8
iPhone + iTouch vs. NTT docomo i-mode vs. AOL vs. Netscape Users
First 20 Quarters Since Launch
Note: *AOL subscribers data not available before CQ3:94; Netscape users limited to US only. Morgan Stanley Research estimates
~65MM+ netbooks have shipped in first 11 quarters since launch (10/07). Source: Company Reports , Morgan Stanley Research.
Desktop Internet
AOL*
v 2.0 Launched 9/94
Mobile Internet
NTT docomo i-mode
Launched 6/99
Mobile Internet
iPhone + iTouch + iPad
Launched 6/07
~120MM+
~32MM
~9MM
Desktop Internet
Netscape*
Launched 12/94
~27MM
Apple iPhone + iTouch + iPad Ramp –
The Likes of Which We Haven’t Seen Before

20
40
60
80
100
Q1 Q3 Q5 Q7 Q9 Q11 Q13 Q15 Q17 Q19
Quarters Since Launch
Subscribers(MM)
iPhone + iTouch NTT docomo i-mode AOL Netscape
7
iPhone + iTouch vs. NTT docomo i-mode vs. AOL vs. Netscape Users
First 20 Quarters Since Launch
Note: *AOL subscribers data not available before CQ3:94; Netscape users limited to US only. Morgan Stanley Research estimates
~50MM netbooks have shipped in first 10 quarters since launch (10/07). Source: Company Reports , Morgan Stanley Research.
Desktop Internet
AOL*
v 2.0 Launched 9/94
Mobile Internet
NTT docomo i-mode
Launched 6/99
Mobile Internet
iPhone + iTouch
Launched 6/07
~85MM
~31MM
~8MM
Desktop Internet
Netscape*
Launched 12/94
~18MM
Mobile Internet Ramping Faster than Desktop Internet Did –
Apple Leading Charge
380M

20
40
60
80
100
Q1 Q3 Q5 Q7 Q9 Q11 Q13 Q15 Q17 Q19
Quarters Since Launch
Subscribers(MM)
iPhone + iTouch NTT docomo i-mode AOL Netscape
7
iPhone + iTouch vs. NTT docomo i-mode vs. AOL vs. Netscape Users
First 20 Quarters Since Launch
Note: *AOL subscribers data not available before CQ3:94; Netscape users limited to US only. Morgan Stanley Research estimates
~50MM netbooks have shipped in first 10 quarters since launch (10/07). Source: Company Reports , Morgan Stanley Research.
Desktop Internet
AOL*
v 2.0 Launched 9/94
Mobile Internet
NTT docomo i-mode
Launched 6/99
Mobile Internet
iPhone + iTouch
Launched 6/07
~85MM
~31MM
~8MM
Desktop Internet
Netscape*
Launched 12/94
~18MM
Mobile Internet Ramping Faster than Desktop Internet Did –
Apple Leading Charge
468M

Money
Access
Body
Engines
Metering
Control
Security

Partner Questions:
What’s your favorite mobile App and
why?
If you could create an App that does
anything what would it do?
What’s your mobile strategy in your
organisation?

Big Data:
Data Scientists &
Info Strategists

Meet David McCandless:

What’s This a Chart of?

What’s This a Chart of?
It’s the Facebook Breakup Chart

eDiscovery:
Predictive Coding,
Visualization

Cloud Computing

What is Cloud Computing?

“Cloud Computing
isn’t really about
technology - it’s
really about
thinking of IT in a
whole new way.”

NAB eyes big gains with cloud provider
NATIONAL Australia Bank has marked its first foray into the "public cloud" arena with
computing giant Amazon Web Services, which could save the bank millions of dollars in the
long run.
A public cloud is managed by a third-­party service provider that also offers infrastructure such as
storage, which is hosted at its data centre.
Public cloud services are available to all and sundry over the internet;; conversely, a private cloud
resides within the confines of a company's firewall or security parameter and can only be accessed
by authorised personnel.
The bank shifted nab.com.au from an internal legacy set-­up into the Amazon public cloud more
than a week ago, said NAB enterprise delivery general manager Thor Essman.
It moved its health billing system website HICAPS into Amazon's hands to test the service prior to
the nab.com.au switch.
All information on nab.com.au except that which required a logon would be hosted by Amazon at
its Sydney data centre, Mr Essman said. This meant customer account details would remain within
the bounds of NAB's local data centres.
THE AUSTRALIAN
FRAN FOO THE AUSTRALIAN OCTOBER 01, 2013 12:00AM

Cloud Computing Top Apps
Google Apps (Worldclass Mail, Calendar, Docs, Sites)
Google Apps Market Place (1000’s of click-to-install apps)
MailChimp.com (World’s Best Email Marketing Service)
SquareSpace.com (Amazing Website Builder Including Hosting)
Evernote.com (Capture/Find Any Digital Files Instantly)
Onit.com (Smart Process Web Apps for Legal Matters)
CrashPlan.com (Offsite Backup Hosted in Aus)
AwayFind.com (Only Important Emails System)
Reqall.com (Use Your Voice to Remember Things)

Google Apps

Google Apps

Google Apps Marketplace

Google Apps Marketplace

MailChimp.com

MailChimp.com

MailChimp.com

SquareSpace.com

Home
The Process
The People
Buy Our Wines
Wine Club
Events
Tasting Rooms
SWEET ADELAIDE is now available!
Come taste today at both locations.
Plus, JUNE is full of fantastic reasons
to celebrate!! A new release, new
tasting room, and a grand opening!!

ABOUT ME BLOG TWITTER FACEBOOK YOUTUBE NING SPEAKING EVENTS TODAY IN SOCIAL MEDIA
Gears of War 3... live demo
at E3
Just finished reading...
"Cognitive Surplus"
Did somebody else make it
to the moon first?
Another Pyramid UFO
Spotted Above China
Subscribe (RSS)
#152 Using YouTube to
Grow Your Business --
Today in Social Media
with Clayton Morris
Subscribe (RSS)
Subscribe (iTunes)
Subscribe (Stitcher Mobile)
#86 "Happy To Keep His
Dinner Warm" -- The
Grizzly Bear Egg Cafe
with Clayton Morris and
Mike Quackenbush
Subscribe (RSS)
Subscribe (iTunes)
Subscribe (Stitcher Mobile)
#19 "Cosmic Watergate"
-- The Paranormal
Report with Clayton
Morris and Jim Harold
Older
@claytonmorris
Here's a photographic slideshow
that I put together of E3. Enjoy!
http://tinyurl.com/2b6klrd
about a day ago
Some video I shot of the new
Xbox 360.
http://www.youtube.com/watch?
v=F4SvWQA5KlU&feature=youtube_gdata
about a day ago
Halo Reach demo going on now at
the Microsoft event.
http://yfrog.com/e4cojj
about a day ago
In this video: The Paranormal Report #19

Evernote.com - Store/Sync Files+OCR

Evernote.com - Store/Sync Files+OCR

Evernote.com - Store/Sync Files+OCR

Onit Apps for Legal
Are a
of the cost compared to
traditional enterprise systems.
fraction
5min
5min
In minutes you
can start using one of
our 10 pre-configured
Onit Apps for Legal.
5
In minutes
you can completely
define and deliver
a new custom Onit
App to automate
processes with the
Onit Apps for Legal.
60min
60min
60
Solves legal
and business problems.
150+
Processed
billion transactions in
the last 6 months.
>$2
>$2billion
>$2billion
30min
30min
In minutes you
can configure one of our
10 Onit Apps for Legal to
suit your specific needs.
30 Does business in
countries from around
the globe for thousands
of professionals.
65+
transaction cycle times
and pay for themselves
in months.
Reduce

5
Law departments
that succeed with
LPO relationships
over the long-term
and realize all the
do so because
they implement
the right tools and
processes to ensure
that they have
up-to-the minute
visibility into
their transaction
portfolio.
The characteristics that make this possible include:
» Email as an intake mechanism is replaced with simple, automated form-based service requests
» Shared workspace and collaborative capability for all participants, which tracks the entire transaction history
» All documents related to a transaction are stored within the same transaction
» Detailed tracking and reporting on status and results
» Web-based, easy for all participants to learn and use
»
Finding the Right (and Smart) Tool
for the LPO Process
Review & Approval
Shared WorkSpaceShared WorkSpace
Requester William KWilliam K
Company ACME Inc.ACME Inc.
Amount $15,000$15,000
Due Date 5/25/20135/25/2013
Attachment
Checklist
Comments
Feedback/Updates
Looks good to me. I updated
section 2.3
Looks good to me. I updated
section 2.3
Sally G - Looks good to me. I updated
section 2.3
William K - Sally, the contract is our standard
agreement with minimal changes
Workspace created 1/5/2013
Sally G - Looks good to me. I updated
section 2.3
William K - Sally, the contract is our standard
agreement with minimal changes
Workspace created 1/5/2013
Submit
ApproveApprove
RejectReject
HistoryHistory
DashboarDDashboarD
Team
William K
Sally G
Bob H
George T
DASHBOARDDASHBOARD
EXPORt
LaunchLaunch
ViewsViews
HomeHome
Contract Company Status Due Date AmountContract Company Status Due Date Amount
PAGE 1 OF 1
Contract Company Status Due Date Amount
Acme – 1 Acme Pending 5/25/2013 $15,000
TechFirst-2012 TechFirst Signature 3/2/2013 $30,000
Micro Inc Pending 2/28/2013 $5,000
1/15/2013 $37,500
Twins Co-v4 Twins Co. 1/5/2013 $45,000
Contract Company Status Due Date Amount
Acme – 1 Acme Pending 5/25/2013 $15,000
TechFirst-2012 TechFirst Signature 3/2/2013 $30,000
Micro Inc Pending 2/28/2013 $5,000
1/15/2013 $37,500
Twins Co-v4 Twins Co. 1/5/2013 $45,000
PAGE 1 OF 5
Intake FormIntake Form
Requester William KWilliam K
Company ACME Inc.ACME Inc.
Amount $15,000$15,000
Due Date 5/25/20135/25/2013
Attachment
Checklist
Submit manage

Onit Apps for Legal
Are a
of the cost compared to
traditional enterprise systems.
fraction
5min
5min
In minutes you
can start using one of
our 10 pre-configured
Onit Apps for Legal.
5
In minutes
you can completely
define and deliver
a new custom Onit
App to automate
processes with the
Onit Apps for Legal.
60min
60min
60
Solves legal
and business problems.
150+
Processed
billion transactions in
the last 6 months.
>$2
>$2billion
>$2billion
30min
30min
In minutes you
can configure one of our
10 Onit Apps for Legal to
suit your specific needs.
30 Does business in
countries from around
the globe for thousands
of professionals.
65+
transaction cycle times
and pay for themselves
in months.
Reduce

Onit Apps for Legal
Are a
of the cost compared to
traditional enterprise systems.
fraction
5min
5min
In minutes you
can start using one of
our 10 pre-configured
Onit Apps for Legal.
5
In minutes
you can completely
define and deliver
a new custom Onit
App to automate
processes with the
Onit Apps for Legal.
60min
60min
60
Solves legal
and business problems.
150+
Processed
billion transactions in
the last 6 months.
>$2
>$2billion
>$2billion
30min
30min
In minutes you
can configure one of our
10 Onit Apps for Legal to
suit your specific needs.
30 Does business in
countries from around
the globe for thousands
of professionals.
65+
transaction cycle times
and pay for themselves
in months.
Reduce

AwayFind is a powerful web application that finds
your most important emails. When you receive an
urgent message, AwayFind will notify you with a
call, SMS, IM, DM (Twitter), or delegate the message
to someone you specify.
Escape from the piles of email in your inbox
No more interruptions or waiting for something
urgent
You choose the criteria and how to be reached
I now check email two to three times a day,
when my schedule permits. Email does not
control me, I control it.
DidIGetThingsDone.com
PRODUCT TOUR WHO USES AWAYFIND? FOR GOOGLE APPS SUPPORT LOGIN
or

ReQall.com
Whether itʼs an urgent report, a call to a
friend, a project at school, a task at the mall—
reQall gathers and manages them all, and
alerts you at just the right time and place.
Let reQall handle it
Capture
Save your ideas, to-do lists and things
to remember by voice or text. Or use
email, IM, and more.
Organize
reQall automatically organizes for you.
Or create your own tags, categories and
locations.
Do
reQall's Here and Now lets you know
what you need to do at that time and at
that location.
reQall also offers a professional
version for just $24.99/yr.
Compare Pro and Standard.
Follow reQall
Log in to reQall
Home How to use reQall reQall Stories
reQall with
Evernote
Now use reQall to
recall your items in
Evernote

Speed & Size

Speed & Size

Cray-1 US$8 million
Speed & Size

Cray-1 US$8 million
80 MegaFLOPS
Speed & Size

US$400
Up

US$400
218 GigaFLOPS
Up

US$400
218 GigaFLOPS
Up

The $100 PC - nComputing.com

The $100 PC - nComputing.com

Millimetre-Scale Computer

Edible Chip - Proteus Biomedical

Final Jeopardy?

Partner Interviews:
Do you believe in this vision of future technology?
If so, why? If not, why not?
What impacts do you think it might have on
organisations or on society in the future?

With Bighand Wainwright Ryan Eid was able to:
Reduce its document backlog from 14 days to
nearly 0;
Increase first-time accuracy from 70 percent to 95
percent after one week; and
Reduce the time assistants spend typing per day
from 80 percent to roughly 65 percent.

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