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Carolyn Reid's current resume: about my career and accomplishments and the type of work I do. Summarizes successes I have provided to businesses. Worked in many industries. Problem solver, business improvement, business transformation
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Carolyn Reid, MBA, PMP, Prosci® Certified Practitioner and Trainer
Outcome oriented Management Consultant with demonstrated expertise in developing and implementing innovative solutions
to address business opportunities and solve problems. Expertise in Organizational Change Management, Project Management
and IT solutions. Skilled in helping people work through change and influencing to change behaviors. Strengths range from
vision/ strategy to tactical execution along with communications. Experience in providing solutions in many industries.
DXC Technology, Lead Organizational Change Management Consulting 06/2019 – 05/2020
Working with multiple clients as Change Management Consultant on D365 ERP and implementations. Building out
methodology for best practice Change Management and knowledge transfer to the customers to ensure adoption and
sustainment of changes while providing client with ability to continue as a change ready organization.
CSR Consulting LLC, Management Consultant 12/2016 – 05/2019
Projects Included: Kronos: Change Management and communications on Workforce Management rollouts. Microsoft:
Led change management and project management for a major culture change across worldwide customer service. Built
Communications, Stakeholder Analysis, Change Management and Communications Plans, conducted change working
session discussions with functional leaders and led Project weekly meetings and rollout planning. Walmart: developed
strategy for corporate-wide Change Management, building agile workforce to create a culture of change ready employees.
Built communications, networks and associate engagement. Arizona Department of Child Safety (AZ DCS, on Public
Consulting Group Team): worked on Business Transformation modernizing all major IT systems and implementing best
practices. Implemented OCM practice across the PMO. Established detailed change management plan, communications plan,
stakeholder analysis, Change Readiness Survey and messaging for the project. Planned and led communications road trip to
start conversations across the organization and help people work through changes. AZ Dept. of Transportation: built a
Change Management Plan, Strategy and Change Vision, Stakeholder Analysis and detailed Communication Plan for
Financial Management and MVD IT Transformation, replacing all major legacy systems and improving processes across the
organization. Led and coached ADOT Change Management Advisory Committee. Established Change Communications and
Organizational Change Management (OCM) support on organization’s intranet. Developed plan for video of ADOT and
MVD leaders to build awareness of the need for the changes resulting from the transformation.
Tyco, SimplexGrinnell Division, Change Management Leader 07/2015 – 09/2016
Developed the optimized Organizational Change Management process. Established the Change Management website to
centralize communications about change across the organization. Analyzed the Change Portfolio to show the collective
impact on the people, to build mitigation for change saturation and change collision. OCM Lead for all SimplexGrinnell
projects. Developed and delivered customized Change Management training for all managers. Developed Change
Management Plan for a major reorganization. Started and led the Change Management Community of Excellence (CoE).
Abreon Group Senior Management Consultant 04/2014 – 04/2015
Worked with PCM (IT Retail) to provide Change Management and Communications for a large MS Dynamics 365 ERP
project. Project Manager and Change Manager for the MS Dynamics 365 CRM project. Assessed stakeholders and change
impact to ensure organization alignment to the changes. Helped people work through transition. Mitigated issues of past
change failures and lack of communication. Developed project logo, presentations, videos, websites, newsletter and blogs.
CSR Consulting, LLC 12/2013 – 03/2014
Worked with Chevron to provide Communication and plan Organizational Change Management for a worldwide
Information Risk Improvement IT Project. Developed a solution to ensure achievement of strategy.
MSS Technologies, Management Consultant 11/2011 – 11/2013
Developed practices in Organizational Change Management, Project Portfolio Management, Program Management, Process
Improvement, Project Management, and Healthcare Industry Consulting. Building thought leadership through papers and
Carolyn Reid, PMP, MBA email@example.com
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blog posts. As certified Prosci instructor®, trained consultants in Prosci® Change Management Practitioner course. Keynote
Speaker at IT Conference. Projects Included: Texas Medical Center: Analyzed IT systems and business processes to
develop an IT and Business Process Roadmap providing recommendations for an ERP system and improving processes and
services to meet their business needs. JDA Software (started as contractor to MSS), Built the PMO and Change
Management Office (CMO). Developed Project Management and Change Management processes, tools, training, and
governance. Established Project Management and Organizational Change Management Centers of Excellence (CoE).
Developed the PMO improvement roadmap. Led Change Management on large-scale transformational ERP project spanning
many processes and functional areas, providing the OCM strategy and plan. Provided Coaching training for managers and
leaders. Turned around troubled project to implement MS Project Server for the PMO.
Guident Technologies, Senior Management Consultant 4/2008 – 11/2011
Developed Practice specializing in Portfolio Management, Project Management, Business Transformation, and Process
Improvement. Negotiated partnerships, developed white papers, developed software product solutions, marketing, and
contracts. Led internal training program for PMP certification. Presented at Oracle Conference in 2011 and 2012.
Projects included: US Air Force: As Engagement Manager /Consultant, with secret clearance, on KPMG team
Implementing Oracle Application. Led multi-year, multi-million-dollar enterprise wide business transformation program for
the Air Force for Portfolio Management, Project Management, Compliance, and Investment Management. This program had
750 stakeholders in many different functional areas and divisions across the country. Provided Change Management for the
transformation. Hydro Quebec: implemented Enterprise Portfolio Management and Process Performance solution.
USSOCOM (US Special Operations Command) turned around failing project which centralized budgeting data and
provided business case development. Honeywell, continued work for the Project Management Program providing Process
Improvement, Change Management, and Training for large dispersed user population.
Headstrong, Contract with Honeywell
Engagement Manager Consultant 1/2008 – 4/2008
Worked with a large cross-functional team to provide a large-scale, high value process and IT solution across the PMO.
Perot Systems, Contract for Catholic Healthcare West (CHW) PMO 8/2006 – 1/2008
Project Portfolio Management Director of the PMO
Developed Perot Systems Portfolio Management and IT Governance consulting methodology. Portfolio Management
Director for Catholic Healthcare West (now Dignity Health). To solve the problem of high project failure rate, led a large-
scale transformation program (multiple projects) to improve the technology and business processes of the PMO. Established
Portfolio Management and developed a Project Prioritization model to use across 44 hospitals. Implemented new software
across PMO practices. Led Organizational Change Management and Communications for all programs.
Headstrong Consulting 1/2005 – 8/2006
Portfolio Management Consulting Practice Director for Public Sector
Established Headstrong Portfolio Management and Project Management Practice for Public Sector. Developed consulting
methodology and hired, trained and managed consultants. Led business development and strategic planning for the practice.
Brought in $1,000,000 + contract in first week. Developed proposals and SOWs and negotiated and managed contracts.
Projects Included: Defense Logistics Agency (DLA) (on IBM / Headstrong team), led multi-year, multi-million-dollar
business transformation program for a Portfolio Management process and technology solution across their projects and IT
systems. AARP - Turned around failing project. Improved their project management processes and systems. General
Services Administration – Developed IT Future State Strategic Roadmap providing considerable cost savings.
Education • Certifications • Achievements • Skills
Master’s in business administration, Arizona State University
Bachelor of Science Mechanical Engineering, University of Florida
Master’s Certificate in Project Management, George Washington University
PMP (Project Management Professional) Certification, PMI
Prosci® Certified Change Management Practitioner and Trainer, Completed Advanced OCM class
Leading member/ contributor to First PMI Portfolio Management Standard
Leader of Arizona Change Management Group (Local and LinkedIn) https://www.linkedin.com/groups/5065670/