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Perfect understanding
 why trusting your users isn't a bad idea
What is Backstage?
•   backstage.bbc.co.uk is the BBC's early adopter
    network to encourage participation and support
    creativity through open innovation
Backstage is a licence
•   A licence similar to the creative commons non-
    commercial attribution licence but with a few extras
    clauses for the uk market
backstage is open data, feeds and api's
  •   Champion "open culture" around the BBC and with
      that releasing data that can be made available on
      backstage
backstage is community
•   Advocate the mash-up scene, and the individuals
    who participate in it
Relationships
rule #33
•   Learning to speak with a human voice is not a
    parlor trick. It can't be "picked up" at some tony
    conference.
Boarding the cluetrain
Changing the work culture
•   I have PRed everything from dotcoms to donkey’s (I kid you
    not) so I guess you could say I am pretty clued up on the
    basics. However, we are entering a brave new world of
    communications which has caused me more than a few
    sleepless nights so I thought it was time I should have a look
    round and get to the bottom of it before anymore PR gaffs hit
    the internet.
cluetrain #84
•   We know some people from your company. They're
    pretty cool online. Do you have any more like that
    you're hiding? Can they come out and play?
BarCamp
BeebCamp
cluetrain #93
•   We're both inside companies and outside them.
    The boundaries that separate our conversations
    look like the Berlin Wall today, but they're really just
    an annoyance. We know they're coming down.
    We're going to work from both sides to take them
    down.
Pull down the walls
•   Social Media Cafe Manchester
•   PHPNW
•   DrupalCampUK
•   Software Craftsmanship Conference
•   Makers and Hackers




                               http://www.flickr.com/photos/loscuadernosdejulia/
cluetrain #40
•   Companies that do not belong to a community of
    discourse will die.
Being part of the community
•   TEDxManchester part of TEDxNorth
•   Sponsorship of other small events
•   Attendance at other events
Being part of the community
cluetrain #67
•   As markets, as workers, we wonder why you're not
    listening. You seem to be speaking a different
    language.
Twitter analysis
•   Search.twitter
•   Twitterfall
•   Shownar / Buzztracker
•   Backstage Tweetstore
Twitter everywhere
•   Mumbai attacks live updates
•   US Elections live responses
•   BBC Question Time #bbcqt
•   BBC, Twitter and Iran
•   UK snow watch #uksnow
•   BBC iPlayer 3.0
cluetrain #42
•   As with networked markets, people are also talking
    to each other directly inside the company—and not
    just about rules and regulations, boardroom
    directives, bottom lines.
Communicate better internally
•   Yammer was introduced as a “experiment”
•   Employees as high as directors have used it
Federation
Cluetrain #21/22
•   Companies need to lighten up and take themselves
    less seriously. They need to get a sense of humor.
•   Getting a sense of humor does not mean putting
    some jokes on the corporate web site. Rather, it
    requires big values, a little humility, straight talk,
    and a genuine point of view.
Opening the problem up
•   What should we do with the Twitter account
    @BBC?
Cluetrain #4
•   Whether delivering information, opinions,
    perspectives, dissenting arguments or humorous
    asides, the human voice is typically open, natural,
    uncontrived.
Backstage podcast
•   BBC & DRM podcast : http://digg.com/d15jvz
cluetrain #45
•   Intranets naturally tend to route around boredom.
    The best are built bottom-up by engaged individuals
    cooperating to construct something far more
    valuable: an intranetworked corporate conversation.
Open innovation
•   Bottom up innovation from our audience
•   Bottom up innovation from our audience
cluetrain #18
•   Companies that don't realize their markets are now
    networked person-to-person, getting smarter as a
    result and deeply joined in conversation are missing
    their best opportunity.
New editorial formats
cluetrain #57
•   Smart companies will get out of the way and help
    the inevitable to happen sooner.
Media City UK
Thank you... any questions?




         Ian Forrester : @bbcbackstage
Senior Backstage Producer : backstage.bbc.co.uk

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Perfect Understanding at Media2020, Ireland

  • 1. Perfect understanding why trusting your users isn't a bad idea
  • 2. What is Backstage? • backstage.bbc.co.uk is the BBC's early adopter network to encourage participation and support creativity through open innovation
  • 3. Backstage is a licence • A licence similar to the creative commons non- commercial attribution licence but with a few extras clauses for the uk market
  • 4. backstage is open data, feeds and api's • Champion "open culture" around the BBC and with that releasing data that can be made available on backstage
  • 5. backstage is community • Advocate the mash-up scene, and the individuals who participate in it
  • 7. rule #33 • Learning to speak with a human voice is not a parlor trick. It can't be "picked up" at some tony conference.
  • 9. Changing the work culture • I have PRed everything from dotcoms to donkey’s (I kid you not) so I guess you could say I am pretty clued up on the basics. However, we are entering a brave new world of communications which has caused me more than a few sleepless nights so I thought it was time I should have a look round and get to the bottom of it before anymore PR gaffs hit the internet.
  • 10. cluetrain #84 • We know some people from your company. They're pretty cool online. Do you have any more like that you're hiding? Can they come out and play?
  • 13. cluetrain #93 • We're both inside companies and outside them. The boundaries that separate our conversations look like the Berlin Wall today, but they're really just an annoyance. We know they're coming down. We're going to work from both sides to take them down.
  • 14. Pull down the walls • Social Media Cafe Manchester • PHPNW • DrupalCampUK • Software Craftsmanship Conference • Makers and Hackers http://www.flickr.com/photos/loscuadernosdejulia/
  • 15.
  • 16.
  • 17. cluetrain #40 • Companies that do not belong to a community of discourse will die.
  • 18. Being part of the community • TEDxManchester part of TEDxNorth • Sponsorship of other small events • Attendance at other events
  • 19. Being part of the community
  • 20. cluetrain #67 • As markets, as workers, we wonder why you're not listening. You seem to be speaking a different language.
  • 21. Twitter analysis • Search.twitter • Twitterfall • Shownar / Buzztracker • Backstage Tweetstore
  • 22. Twitter everywhere • Mumbai attacks live updates • US Elections live responses • BBC Question Time #bbcqt • BBC, Twitter and Iran • UK snow watch #uksnow • BBC iPlayer 3.0
  • 23. cluetrain #42 • As with networked markets, people are also talking to each other directly inside the company—and not just about rules and regulations, boardroom directives, bottom lines.
  • 24. Communicate better internally • Yammer was introduced as a “experiment” • Employees as high as directors have used it
  • 26. Cluetrain #21/22 • Companies need to lighten up and take themselves less seriously. They need to get a sense of humor. • Getting a sense of humor does not mean putting some jokes on the corporate web site. Rather, it requires big values, a little humility, straight talk, and a genuine point of view.
  • 27. Opening the problem up • What should we do with the Twitter account @BBC?
  • 28. Cluetrain #4 • Whether delivering information, opinions, perspectives, dissenting arguments or humorous asides, the human voice is typically open, natural, uncontrived.
  • 29. Backstage podcast • BBC & DRM podcast : http://digg.com/d15jvz
  • 30. cluetrain #45 • Intranets naturally tend to route around boredom. The best are built bottom-up by engaged individuals cooperating to construct something far more valuable: an intranetworked corporate conversation.
  • 31. Open innovation • Bottom up innovation from our audience
  • 32. Bottom up innovation from our audience
  • 33.
  • 34. cluetrain #18 • Companies that don't realize their markets are now networked person-to-person, getting smarter as a result and deeply joined in conversation are missing their best opportunity.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42. cluetrain #57 • Smart companies will get out of the way and help the inevitable to happen sooner.
  • 43.
  • 45. Thank you... any questions? Ian Forrester : @bbcbackstage Senior Backstage Producer : backstage.bbc.co.uk