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3 years, almost 2,700 members
We are focused on advancing Customer
Experience as a discipline
Customer Experience Professionals
•! CXPA was founded about 3 years ago by Bruce Temkin
and Jeanne Bliss to help develop C...
Take advantage of all that is
available to you as a CXPA Member
•! Over 40 CX Tools
–! Implemented with proven results
–! ...
And there is even more!
•! Best Practice Visits
–! Companies such as Fidelity and Intuit open their doors and offer
an ins...
CXPA Local Networking Events
•! CXPA local networking events are held by CXPA
approved teams of members in a geographical ...
6
Join us for our 2014!
CXPA Insight Exchange!
!
Atlanta!
May 13 – 14, 2014!
Certified Customer
Experience Professional
CCXP
Becoming a Certified CX
Professional (CCXP)
Benefits of Certification
Am I eligible?
Eligibility Requirements Alternate Pathway
Six core competencies:
1.! Customer-Centric Culture (16%)
2.! Voice of the Customer, Customer
Insight, and Understanding (...
Exam Fees
Certified Customer
Experience Professional (CCXP)
Maintaining Certificate (1/2)
Maintaining Certificate (2/2)
Kiinnostuitko?
•! Lisätietoja CCXP
sertifikaatista
www.ccxp.org
•! Jos olet kiinnostunut
sertifioitumaan,
ota yhteyttä:
si...
www.shirute.fi!
!
#asiakasensin!
© Shirute Ltd. Confidential.!
© Shirute Ltd. Confidential.!
© Shirute Ltd. Confidential.!
© Shirute Ltd. Confidential.!
© Shirute Ltd. Confidential.!
© Shirute Ltd. Confidential.!
www.shirute.fi!
!
#asiakasensin!
26
© Shirute Ltd. Confidential.!
FOLLOW @SIRTEACE!
@@ssiirrtteeaaccee TTwwiitttteerr::
www.twitter.com/sirteace!
!!!!!!!!!!!!!!
SIRTE PIHLAJA!
CEO, Customer Experience Optimiser!
GSM: +358 50 5700 190!
Email: sirte.pihlaja@shirute.com!...
CXPA Finland Ajankohtaista - Certified Customer Experience Professional (CCXP) sertifikaatti ja CXPA jäsenyys
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CXPA Finland Ajankohtaista - Certified Customer Experience Professional (CCXP) sertifikaatti ja CXPA jäsenyys

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CXPA Finlandin toiminnanjohtaja ja Shiruten toimitusjohtaja Sirte Pihlaja kertoo CXPA:n toiminnasta ja ajankohtaisista uutisista CXPA Finlandin kevättapaamisessa Microsoftilla.

Kevään uutuutena on lanseerattu Certified Customer Experience Professional -sertifiointijärjestelmä, jonka tavoitteena on mahdollistaa asiakkuuskokemusten johtamisen ammattilaisille oman osaamisen todentaminen kansainvälisellä tutkinnolla sekä tarjota yrityksille tilaisuus osoittaa henkilökuntansa pätevyys Customer Experience Managementin (CEM) eri osa-alueilla.

Shirute tulee tämän vuoden aikana käynnistämään sertifikaattiin valmistavan koulutuksen ja sertifiointiin johtavat testit yhdessä CXPA:n ja yhteistyökumppanien kanssa.

Publié dans : Business, Technologie
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CXPA Finland Ajankohtaista - Certified Customer Experience Professional (CCXP) sertifikaatti ja CXPA jäsenyys

  1. 1. 3 years, almost 2,700 members We are focused on advancing Customer Experience as a discipline
  2. 2. Customer Experience Professionals •! CXPA was founded about 3 years ago by Bruce Temkin and Jeanne Bliss to help develop CX as a discipline. •! We have grown to almost 2,700 members in 68 countries with the largest presence in the US and UK. •! CXPA is an opportunity to share best practices and utilize resources in peer-to-peer sharing. Member volunteers truly make it all happen! 2
  3. 3. Take advantage of all that is available to you as a CXPA Member •! Over 40 CX Tools –! Implemented with proven results –! Donated by major companies –! Monthly Show and Tell Calls to find out more about individual tools •! CXPA Webinars and Roundtable Calls –! Thought Leader Conversations –! B2B Special Interest Group Webinars •! Ask the CX Experts –! Leading Customer Experience professional prepared to offer insight and expertise to challenges you are facing –! Quick timely conversations with 10 experts all done through email 3
  4. 4. And there is even more! •! Best Practice Visits –! Companies such as Fidelity and Intuit open their doors and offer an inside look at their CX programs –! We expect to have two more this year •! Online Discussion Forum –! You can find the latest conversations from our CX Experts –! And many more helpful answers from your peers •! The CX Career List –! A monthly listing of CX positions open for hire –! Spotlights on CX professionals seeking employment –! Recognition of new hires in the field of Customer Experience 4
  5. 5. CXPA Local Networking Events •! CXPA local networking events are held by CXPA approved teams of members in a geographical area. •! Events happen 2 – 4 times a year and often include two hours of networking and educational content. 5 You can view upcoming events at www.cxpa.org CXPA Finland is online at: www.cxpa.fi
  6. 6. 6 Join us for our 2014! CXPA Insight Exchange! ! Atlanta! May 13 – 14, 2014!
  7. 7. Certified Customer Experience Professional CCXP
  8. 8. Becoming a Certified CX Professional (CCXP)
  9. 9. Benefits of Certification
  10. 10. Am I eligible? Eligibility Requirements Alternate Pathway
  11. 11. Six core competencies: 1.! Customer-Centric Culture (16%) 2.! Voice of the Customer, Customer Insight, and Understanding (13%) 3.! Organizational Adoption and Accountability (19%) 4.! Customer Experience Strategy (16%) 5.! Experience Design, Improvement, and Innovation (16%) 6.! Metrics, Measurement, and ROI (20%) see www.ccxp.org/exam-resources/exam-blueprint/
  12. 12. Exam Fees
  13. 13. Certified Customer Experience Professional (CCXP)
  14. 14. Maintaining Certificate (1/2)
  15. 15. Maintaining Certificate (2/2)
  16. 16. Kiinnostuitko? •! Lisätietoja CCXP sertifikaatista www.ccxp.org •! Jos olet kiinnostunut sertifioitumaan, ota yhteyttä: sirte.pihlaja@shirute.com
  17. 17. www.shirute.fi! ! #asiakasensin!
  18. 18. © Shirute Ltd. Confidential.!
  19. 19. © Shirute Ltd. Confidential.!
  20. 20. © Shirute Ltd. Confidential.!
  21. 21. © Shirute Ltd. Confidential.!
  22. 22. © Shirute Ltd. Confidential.!
  23. 23. © Shirute Ltd. Confidential.!
  24. 24. www.shirute.fi! ! #asiakasensin!
  25. 25. 26
  26. 26. © Shirute Ltd. Confidential.! FOLLOW @SIRTEACE! @@ssiirrtteeaaccee TTwwiitttteerr:: www.twitter.com/sirteace!
  27. 27. !!!!!!!!!!!!!! SIRTE PIHLAJA! CEO, Customer Experience Optimiser! GSM: +358 50 5700 190! Email: sirte.pihlaja@shirute.com! Twitter: @sirteace! KIITOS.! ©10ch

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