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1  sur  7
2 years, Over 2,000 members
We are focused on advancing
Customer Experience as a discipline
Customer Experience Professionals
• CXPA was founded just over 2.5 years ago by Bruce
Temkin and Jeanne Bliss to help develop CX as a
discipline.
• We have grown to over 2,500 members in over 40
countries with the largest presence in the US and UK.
• CXPA is an opportunity to share best practices and utilize
resources in peer-to-peer sharing. Member volunteers
truly make it all happen!
2
3
• CX Day is a global celebration of companies and people
that are creating great experiences for customers.
• We have a lot planned to celebrate the day including:
– Online events such as our Google+ Hangouts with CX Experts
– A Free webinar hosted by Bruce Temkin with guest Dan Hesse,
CEO of Sprint
– Local Networking Events in 19 cities and 5 countries
– Announcement of our CX Impact Award winners
– Company Celebrations
– CX Day Live! Twitter Chat
– And more…
Take advantage of all that is
available to you as a CXPA Member
• Over 40 CX Tools
– Implemented with proven results
– Donated by major companies
– Monthly Show and Tell Calls to find out more about individual
tools
• CXPA Webinars and Roundtable Calls
– Thought Leader Conversations
– B2B Special Interest Group Webinars
• Ask the CX Experts
– Leading Customer Experience professional prepared to offer
insight and expertise to challenges you are facing
– Quick timely conversations with 10 experts all done through
email
4
And there is even more…
• Best Practice Visits
– Companies such as Fidelity and Intuit open their doors and offer
an inside look at their CX programs
– We expect to have two more this year
• Online Discussion Forum
– You can find the latest conversations from our CX Experts
– And many more helpful answers from your peers
• The CX Career List
– A monthly listing of CX positions open for hire
– Spotlights on CX professionals seeking employment
– Recognition of new hires in the field of Customer Experience
5
Our Local Networking Events
• Our local networking events are held by CXPA approved
teams of members in a geographical area.
• Events happen 2 – 4 times a year and often include two
hours of networking and educational content.
6
You can view upcoming events
at www.cxpa.org
7
Join us for our 2014
CXPA Insight Exchange
Atlanta
May 13 – 14, 2014

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CXPA Overview

  • 1. 2 years, Over 2,000 members We are focused on advancing Customer Experience as a discipline
  • 2. Customer Experience Professionals • CXPA was founded just over 2.5 years ago by Bruce Temkin and Jeanne Bliss to help develop CX as a discipline. • We have grown to over 2,500 members in over 40 countries with the largest presence in the US and UK. • CXPA is an opportunity to share best practices and utilize resources in peer-to-peer sharing. Member volunteers truly make it all happen! 2
  • 3. 3 • CX Day is a global celebration of companies and people that are creating great experiences for customers. • We have a lot planned to celebrate the day including: – Online events such as our Google+ Hangouts with CX Experts – A Free webinar hosted by Bruce Temkin with guest Dan Hesse, CEO of Sprint – Local Networking Events in 19 cities and 5 countries – Announcement of our CX Impact Award winners – Company Celebrations – CX Day Live! Twitter Chat – And more…
  • 4. Take advantage of all that is available to you as a CXPA Member • Over 40 CX Tools – Implemented with proven results – Donated by major companies – Monthly Show and Tell Calls to find out more about individual tools • CXPA Webinars and Roundtable Calls – Thought Leader Conversations – B2B Special Interest Group Webinars • Ask the CX Experts – Leading Customer Experience professional prepared to offer insight and expertise to challenges you are facing – Quick timely conversations with 10 experts all done through email 4
  • 5. And there is even more… • Best Practice Visits – Companies such as Fidelity and Intuit open their doors and offer an inside look at their CX programs – We expect to have two more this year • Online Discussion Forum – You can find the latest conversations from our CX Experts – And many more helpful answers from your peers • The CX Career List – A monthly listing of CX positions open for hire – Spotlights on CX professionals seeking employment – Recognition of new hires in the field of Customer Experience 5
  • 6. Our Local Networking Events • Our local networking events are held by CXPA approved teams of members in a geographical area. • Events happen 2 – 4 times a year and often include two hours of networking and educational content. 6 You can view upcoming events at www.cxpa.org
  • 7. 7 Join us for our 2014 CXPA Insight Exchange Atlanta May 13 – 14, 2014