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MY 40 Y
         EAR-OLD
 CORPORA
          T ION
 CAN

      PIVOT FAS TER
             THAN YOU

@cyetain
Jabe Bloom
                            CTO
           Creative Technologis
                               t
@cyetain
@cyetain
                  #LeanUXNYC

    jabe.co/leanuxnyc
@cyetain
LeanTX
                                IEN CE
                       EX PER m?
             wd  o we           Tea
           Ho         king as a
               ur W or
              o

@cyetain                      Some rights reserved by tallkev
ma             k ma an… All wo es worker a working on a du
       n wor ll hum
 ng o           u                rk mak           n…    Al l           orker
        er a d rking on wo a dull huma ork makes w n… All
  work ll wo
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  m                                             orker ll working o r a

     Work != Working != Worker
              o
 kin g on w dull human… ork makes w an… A                             worke ll
         ker a orking on w r a dull hum ork makes an… A
  s wor All w                  orke orking on w a dull hum
   um an…           m  akes w All w                    er                g  on w
h             work
            Pin             n…
     ing on a dull huma work make man…        s work All workin rker
      worCarll working oHammering on work ma uman
                                                         UMANS
  rk                                                               kes wo … A
                                                       H
o          ker                 n                 u
 kes                                    a dull h
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   huma n wor                        ll w              rker a working on
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    rWireframe ll hum n wor
      king  o        u                                   n Al akes w
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        work ller a d rking o Thinkingl huma ork m
                                        r a dul g on w Precepthon an…
                                                                     ll ium on
  ake s Artifactswo
                 A               worke workin
     hu man… ork makes Creating
                                   … All                  k  er a du orking
                                                     worUndelsltwndi n g
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             orker            ng on ker a dull hu woakimaality an…
                                                                rt onk um
                                                   ing on Rr a dull h
                            i
 m  akes w … All work es wor
       h uman work mak                  Al l work worke                    rking
         rkin g on            uman… ork makes                     All wo wo
     wocyetain rker a dull h g on w                     uman… k makes
      akes   wo       ll wor kin              a dull h on wor
                                      orker
       @
    m                A            sw                 ing
L ean T X

             MAD
              SCIEN   TS Gs
                       &
                   TIS R
@cyetain           CY BO
@cyetain
g-Ran ge Tr uck-Driver
Lon

It is possibl
             e to ‘come t
one has bee              o’ and reali
            n driving w              ze that..
                          ithout bein
                                      g aware
                                 DM Armstro
@cyetain
                                              ng
losophical Zom bies
Phi

@cyetain
@cyetain
Div ision of La bour
   The                             To take an example…
                              the trade of the pin-ma
One man draw
                s out the wire,
                                                     ker
another straig
              hts it, a third c
                               uts it




                    I have seen a small manufactory... make...
                    forty-eight thousand pins in a day...
  @cyetain
One man draws out the wire,
     another straights it, a third cuts it




DRAW OUT WIRE   STRAIGHTEN         CUT           POINT         GRIND




                             a fourth points it, a fifth grinds it at
                             the top for receiving the head;


@cyetain
Taylor



                    Gilbret
Gantt                       h
@cyetain
@cyetain
FL OW Lin es
@cyetain
Nothing is
           particularly hard
                              if
             you divide it into
                  small jobs.
@cyetain
@cyetain
Economies
             $$$$
                    !
 of Scale




                        PUSH
@cyetain
e line
All we are doing is looking at the tim

                                         from the moment the customer gives us an order


     Order
                              Timeline                                      $$$


              reduce by removing non-value-added wastes

                                     h
                 n we collect the cas                                              y
 to the point whe                                                  that time line b
                                               And we are reducing      added wast
                                                                                    es
                                                                    ue-
                                               removing the non-val

 @cyetain
the principal objective of the Toyota production system
was to produce many models in small quantities.



@cyetain
a          b        c       d



           &       &        &       =



                   ab                   cd



                                &




@cyetain
PUSH
             !
            !
            ! !   ?
@cyetain              PULL
Smith
Division of Labor
                    Ford
                     Flow Li
                            nes




                                    Ohno
                                  Toyo ta P rod
                                                uction S
                                                           ystem




@cyetain
A LI ZATION
      E PH EM ER
   the principle o
                  f doing ever m
   time and ener                 ore with ever
                 gy per each giv                less weight,
                                en level of fun
                                               ctional perform
                                                              ance
                                            Buckminster Fu
                                                          ller

@cyetain
observable
                     and thus
       ly physical
primari




                            ver the activity of the worker
      equated with control o



@cyetain
ig man
                     ary   W
     mary wigman   M
@cyetain
Ru dolf Laban
@cyetain
Labanotation




@cyetain
Say this to you
                          rself
           In your mind
                         (not outloud)
@cyetain
Stand up if you said B to yourself
           (in your mind)
@cyetain
Stand up if you said 13 to yourself
           (in your mind)

@cyetain
Kahneman

@cyetain
edge work snaps
knowl
                       critical link



supervision



@cyetain
              Fred N ickols
WARNING
            the know
             in matchi
                      ledge worker
                       ng individu
                                    h
                                    a
                                      as almost to
                                     l work meth
                                                  tal authorit
                                                   ods to the
                                           faces -Gregerman
                                                              y


                             ks her or she

  MAD
                            s
              varying job ta




      SCIENTIST
@cyetain
Flow & Effectiveness         Lean SW & Startup
                                 Shewart                       Ladas
                               Ford      Ohno         Poppendieck    Ries


1700                  1850                     1950          2000

       Adam Smith       Taylor
                                   Gantt

                             Gilbreth
            Efficiency & Productivity


 @cyetain
Varia bi lity          Shewart                   Ladas
                            Ford      Ohno     Poppendieck    Ries


1700                1850                1950          2000

       Adam Smith    Taylor
                                Gantt

                           Gilbreth




@cyetain
ned roles
                                ed work         constrai
                      es s-defin         rrowly
            rom proc           les and na
transition f          fined ru
           tig htly de
                                                                        k
                                                             framed wor ion, & connection
                                        toward relationship- ity, innovat
                                                      creativ




 to fast-and-loose cooperation
               from tight-and-slow collaboration




   @cyetain
                                                          Stowe Boyd
@cyetain
           CONSTRAINTS
onstraints


                $
 C



@cyetain
Business



                        Team

           Technology              Market


@cyetain
Business


    Market                Team


             Technology


@cyetain
iation
         rm      ed              Constraints Based on


  is inte                       Market & Customer Need

D
                   Team

       Minim
            al Con
                   strain
                               Market
                          ts
     Mark On
         et & C
                ustom
                       er
@cyetain
in...
              The futu re is uncerta             ery
                            ertainty is at the v rigogine
              But this unc                      ya P
                             an creativity. -Il
               heart of hum




@cyetain
           UNCERTAINTY
are the     I Know W
W hat                     hat
      Options?   I Want



@cyetain
A Proc ess Model
     of Innovation
@cyetain
BDUF    Big Design Up Front

                        Compone
                               nts

                                                   tion
                                                duc
                                             Pro
                                                                           Deli
Problem                                                                        very
                                         e                        !
                                     Queu                     tion
                                                          Solu



                                                              BDOB    Big Delivery Out Back

@cyetain
L ess Planning


                   GO FASTER
@cyetain
n tion
            Compone
                   nts                tio ra
                                     p e
                                    O en
                                                                    tion
                                      G                           uc
                                                                od
                                                              Pr


                                                         on
Problem                                               at
                                                        i
                                ve ion              nt
                             cti at                e
                          ele ov
                         S n                    rim
                            In               xpe
                                            E




 @cyetain
to BE
          How        NT
            EF FI CIE
       COST


@cyetain
Sufficient Design
                                 is where Lean meets Craft




                     If you take the time to craft code of little
                     or moderate value to users, you're wasting time & money.




   Are All Fe atures Created Equal?
   I don't think so. Joshua Kerievsky
@cyetain
s Yo ur Eff orts
     Focu
              Optional    Active Decision Model
             Components




                          Text




@cyetain
ent to
                          mitm nts as
                      Com strai
            D  e f er     Con
                      onal OSSIBLE
             rthog AS P
           O
             L ONG
             Experimentation




@cyetain
Business




                         Team




           Technology              Market




@cyetain
Ho w to
             eE ffective
           B


@cyetain
Active Decision Model    Option
                                   Generation




@cyetain
One    Prob lem
                         per ime nts
           Mul tipl e Ex
                               NOT                         e
                                             u can’t decid
                                s because yo
              Multipl e Problem




@cyetain
Kill 5 0-80%
       o f your ideas


                        Failing H
                                 ere
                        is WAST
                                 E
@cyetain
Ho w to
              FAST  ER
           GO


@cyetain
Eff iciency
            Flow                             how long does
                                             deliver a piece
                                                             it take to
                                                             of work?
                 e
How l ong did w
actually spend
               ?
wor king on it




                                                           times longer
                                           s take 10 to 20
                     Typical organization        they actually
                                    ething than
                     to deliver som
                       spent wo rking on it
                                                          Hakan Forss
 @cyetain
Flow Efficiency
    STEP ONE        STEP TWO   STEP THREE     FINISHED



               between 95-85% of Cycle Time

@cyetain
Process Efficiency
    STEP ONE        STEP TWO   STEP THREE    FINISHED



               between 5-15% of Cycle Time


@cyetain
ourc e Efficiency
 Res
    STEP ONE   STEP TWO   STEP TWO   STEP ONE   STEP THREE   STEP TWO   STEP THREE




@cyetain
Bottle Neck             THIS           THIS                 THIS
                at beginning of            is a           is a                 is a
             Process Not Problem       Bottle Neck   Batch Transfer   NonInstantly Available
           May cause excess capacity                    Problem        Resource Problem




@cyetain
W=L/
                                 λ
                             ob is equ al to the average
                o fi nish a j                 d by the
Time i t takes t         the syste m divide
     umber o  f jobs in
   n                  process ing rate
@cyetain
The Effect of Utilization
Queue




                      Utilization
    @cyetain
@cyetain
@cyetain
@cyetain
tain  ties,
                        n  wit  h cer          ill
                ill begi          ut i f he w
       m  an w           ub ts, b           s, he
  If a
            l end  in do        ith d oubt
   h e shal       to begin w
         o nten t              rtain ties.
     be c                in ce
             shal l end
                                          cis B  acon
                                  -Fran


@cyetain
Experiment   Experiment   Experiment




@cyetain
Option      Experimentation
           Generation




@cyetain
Experiment   Experiment   Experiment




@cyetain
Option
                                     Experimentation
           Generation


                        Experiment



                        Experiment   Experiment



                        Experiment   Experiment   Experiment



                        Experiment   Experiment



                        Experiment




@cyetain
ke an
                         s li
                   se em ngs
              th at f thi
         e...
       ab ful lo     t o on to
     J                     ti
          a w       a   en time!
                      tt e
                 ay sam
              o p he
            t
                latt
            al
@cyetain
o
                                                          tion t
                                                     atten
                                           be paid
                                    eed to
                              that n
                        items
                 ber of
          the num
increases


              an ever i
                        ncreasing
              able to do          gap betw
                        , and wh            een what
                                 at (s)he p           an indiv
                                           erceives n           idual is c
                                                     ecessary t           ognitivel
                                                               o do                y




                                                   ncis Heyl ighen
   @cyetain
                                                Fra
E T IC T
            O R N       E N
         Y B      C E M
       C      A N
          N H
        E
@cyetain
CYBORGS                 orates exogenous components
                    incorp


self-regulatin
              g control



                          pt it to new environments
           in order to ada             nfred Clynes
@cyetain
                                  Ma
brains
                about human
  at is special
Wh

                                                     ips
                                                 onsh
                                             lati s
                                     ple x re aid
                                 com ps, and
                             ep & s, pro
                         o de ruct
                      int nst
                  nter cal co

                              Andy Clark
              to e ogi
         ility nbiol
       ab no
        w ith

@cyetain
e most of its
                  ns to make th
   The brain lear               completion
                    ple pattern
   capacity for sim
                                 4 X 4 = 16, 2 X 7 = 14

acting in concert with pen and paper,
storing the intermediate results outside the brain



                                                                         e
                                                              lic resourc
                                                     nal symbo dy Clark
                                    tion to the exter       An
                 dovetails its opera

  @cyetain
eC yborgs
                 Favorit
One        of my


@cyetain
AC yb org
                         akeYou
                 Can   M
   KA      NB AN
@cyetain
h Yo ur P rocess
   Sketc

@cyetain
MAD
          IC T
        ET N
      RN ME
   BO CE
CY AN
                  SCIENTIST
 E NH



       OVERLOAD   ZOMBIFY
 @cyetain
Leave the Dial in One
       Place too long... bad
          things happen

@cyetain
@cyetain
Jim Benso
            n
           Donald Reinertsen
           Staff of TLC
   avid And erson
 D
         David Snowden
@cyetain

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LeanTX

  • 1. MY 40 Y EAR-OLD CORPORA T ION CAN PIVOT FAS TER THAN YOU @cyetain
  • 2. Jabe Bloom CTO Creative Technologis t @cyetain
  • 3. @cyetain #LeanUXNYC jabe.co/leanuxnyc @cyetain
  • 4. LeanTX IEN CE EX PER m? wd o we Tea Ho king as a ur W or o @cyetain Some rights reserved by tallkev
  • 5. ma k ma an… All wo es worker a working on a du n wor ll hum ng o u rk mak n… Al l orker er a d rking on wo a dull huma ork makes w n… All work ll wo an… A rk makes w All w orker orking on w a dull huma n wor m orker ll working o r a Work != Working != Worker o kin g on w dull human… ork makes w an… A worke ll ker a orking on w r a dull hum ork makes an… A s wor All w orke orking on w a dull hum um an… m akes w All w er g on w h work Pin n… ing on a dull huma work make man… s work All workin rker worCarll working oHammering on work ma uman UMANS rk kes wo … A H o ker n u kes a dull h n… A k makes w Carryingorker orking dull h huma n wor ll w rker a working on an… A k makes wo …Bolunded: orke rWireframe ll hum n wor king o u n Al akes w wo work ller a d rking o Thinkingl huma ork m r a dul g on w Precepthon an… ll ium on ake s Artifactswo A worke workin hu man… ork makes Creating … All k er a du orking worUndelsltwndi n g ing on a dull human work makes man… A a es work w work orker ng on ker a dull hu woakimaality an… rt onk um ing on Rr a dull h i m akes w … All work es wor h uman work mak Al l work worke rking rkin g on uman… ork makes All wo wo wocyetain rker a dull h g on w uman… k makes akes wo ll wor kin a dull h on wor orker @ m A sw ing
  • 6. L ean T X MAD SCIEN TS Gs & TIS R @cyetain CY BO
  • 8. g-Ran ge Tr uck-Driver Lon It is possibl e to ‘come t one has bee o’ and reali n driving w ze that.. ithout bein g aware DM Armstro @cyetain ng
  • 11. Div ision of La bour The To take an example… the trade of the pin-ma One man draw s out the wire, ker another straig hts it, a third c uts it I have seen a small manufactory... make... forty-eight thousand pins in a day... @cyetain
  • 12. One man draws out the wire, another straights it, a third cuts it DRAW OUT WIRE STRAIGHTEN CUT POINT GRIND a fourth points it, a fifth grinds it at the top for receiving the head; @cyetain
  • 13. Taylor Gilbret Gantt h @cyetain
  • 15. FL OW Lin es @cyetain
  • 16. Nothing is particularly hard if you divide it into small jobs. @cyetain
  • 18. Economies $$$$ ! of Scale PUSH @cyetain
  • 19. e line All we are doing is looking at the tim from the moment the customer gives us an order Order Timeline $$$ reduce by removing non-value-added wastes h n we collect the cas y to the point whe that time line b And we are reducing added wast es ue- removing the non-val @cyetain
  • 20. the principal objective of the Toyota production system was to produce many models in small quantities. @cyetain
  • 21. a b c d & & & = ab cd & @cyetain
  • 22. PUSH ! ! ! ! ? @cyetain PULL
  • 23. Smith Division of Labor Ford Flow Li nes Ohno Toyo ta P rod uction S ystem @cyetain
  • 24. A LI ZATION E PH EM ER the principle o f doing ever m time and ener ore with ever gy per each giv less weight, en level of fun ctional perform ance Buckminster Fu ller @cyetain
  • 25. observable and thus ly physical primari ver the activity of the worker equated with control o @cyetain
  • 26. ig man ary W mary wigman M @cyetain
  • 29. Say this to you rself In your mind (not outloud) @cyetain
  • 30. Stand up if you said B to yourself (in your mind) @cyetain
  • 31. Stand up if you said 13 to yourself (in your mind) @cyetain
  • 33. edge work snaps knowl critical link supervision @cyetain Fred N ickols
  • 34. WARNING the know in matchi ledge worker ng individu h a as almost to l work meth tal authorit ods to the faces -Gregerman y ks her or she MAD s varying job ta SCIENTIST @cyetain
  • 35. Flow & Effectiveness Lean SW & Startup Shewart Ladas Ford Ohno Poppendieck Ries 1700 1850 1950 2000 Adam Smith Taylor Gantt Gilbreth Efficiency & Productivity @cyetain
  • 36. Varia bi lity Shewart Ladas Ford Ohno Poppendieck Ries 1700 1850 1950 2000 Adam Smith Taylor Gantt Gilbreth @cyetain
  • 37. ned roles ed work constrai es s-defin rrowly rom proc les and na transition f fined ru tig htly de k framed wor ion, & connection toward relationship- ity, innovat creativ to fast-and-loose cooperation from tight-and-slow collaboration @cyetain Stowe Boyd
  • 38. @cyetain CONSTRAINTS
  • 39. onstraints $ C @cyetain
  • 40. Business Team Technology Market @cyetain
  • 41. Business Market Team Technology @cyetain
  • 42. iation rm ed Constraints Based on is inte Market & Customer Need D Team Minim al Con strain Market ts Mark On et & C ustom er @cyetain
  • 43. in... The futu re is uncerta ery ertainty is at the v rigogine But this unc ya P an creativity. -Il heart of hum @cyetain UNCERTAINTY
  • 44. are the I Know W W hat hat Options? I Want @cyetain
  • 45. A Proc ess Model of Innovation @cyetain
  • 46. BDUF Big Design Up Front Compone nts tion duc Pro Deli Problem very e ! Queu tion Solu BDOB Big Delivery Out Back @cyetain
  • 47. L ess Planning GO FASTER @cyetain
  • 48. n tion Compone nts tio ra p e O en tion G uc od Pr on Problem at i ve ion nt cti at e ele ov S n rim In xpe E @cyetain
  • 49. to BE How NT EF FI CIE COST @cyetain
  • 50. Sufficient Design is where Lean meets Craft If you take the time to craft code of little or moderate value to users, you're wasting time & money. Are All Fe atures Created Equal? I don't think so. Joshua Kerievsky @cyetain
  • 51. s Yo ur Eff orts Focu Optional Active Decision Model Components Text @cyetain
  • 52. ent to mitm nts as Com strai D e f er Con onal OSSIBLE rthog AS P O L ONG Experimentation @cyetain
  • 53. Business Team Technology Market @cyetain
  • 54. Ho w to eE ffective B @cyetain
  • 55. Active Decision Model Option Generation @cyetain
  • 56. One Prob lem per ime nts Mul tipl e Ex NOT e u can’t decid s because yo Multipl e Problem @cyetain
  • 57. Kill 5 0-80% o f your ideas Failing H ere is WAST E @cyetain
  • 58. Ho w to FAST ER GO @cyetain
  • 59. Eff iciency Flow how long does deliver a piece it take to of work? e How l ong did w actually spend ? wor king on it times longer s take 10 to 20 Typical organization they actually ething than to deliver som spent wo rking on it Hakan Forss @cyetain
  • 60. Flow Efficiency STEP ONE STEP TWO STEP THREE FINISHED between 95-85% of Cycle Time @cyetain
  • 61. Process Efficiency STEP ONE STEP TWO STEP THREE FINISHED between 5-15% of Cycle Time @cyetain
  • 62. ourc e Efficiency Res STEP ONE STEP TWO STEP TWO STEP ONE STEP THREE STEP TWO STEP THREE @cyetain
  • 63. Bottle Neck THIS THIS THIS at beginning of is a is a is a Process Not Problem Bottle Neck Batch Transfer NonInstantly Available May cause excess capacity Problem Resource Problem @cyetain
  • 64. W=L/ λ ob is equ al to the average o fi nish a j d by the Time i t takes t the syste m divide umber o f jobs in n process ing rate @cyetain
  • 65. The Effect of Utilization Queue Utilization @cyetain
  • 69. tain ties, n wit h cer ill ill begi ut i f he w m an w ub ts, b s, he If a l end in do ith d oubt h e shal to begin w o nten t rtain ties. be c in ce shal l end cis B acon -Fran @cyetain
  • 70. Experiment Experiment Experiment @cyetain
  • 71. Option Experimentation Generation @cyetain
  • 72. Experiment Experiment Experiment @cyetain
  • 73. Option Experimentation Generation Experiment Experiment Experiment Experiment Experiment Experiment Experiment Experiment Experiment @cyetain
  • 74. ke an s li se em ngs th at f thi e... ab ful lo t o on to J ti a w a en time! tt e ay sam o p he t latt al @cyetain
  • 75. o tion t atten be paid eed to that n items ber of the num increases an ever i ncreasing able to do gap betw , and wh een what at (s)he p an indiv erceives n idual is c ecessary t ognitivel o do y ncis Heyl ighen @cyetain Fra
  • 76. E T IC T O R N E N Y B C E M C A N N H E @cyetain
  • 77. CYBORGS orates exogenous components incorp self-regulatin g control pt it to new environments in order to ada nfred Clynes @cyetain Ma
  • 78. brains about human at is special Wh ips onsh lati s ple x re aid com ps, and ep & s, pro o de ruct int nst nter cal co Andy Clark to e ogi ility nbiol ab no w ith @cyetain
  • 79. e most of its ns to make th The brain lear completion ple pattern capacity for sim 4 X 4 = 16, 2 X 7 = 14 acting in concert with pen and paper, storing the intermediate results outside the brain e lic resourc nal symbo dy Clark tion to the exter An dovetails its opera @cyetain
  • 80. eC yborgs Favorit One of my @cyetain
  • 81. AC yb org akeYou Can M KA NB AN @cyetain
  • 82. h Yo ur P rocess Sketc @cyetain
  • 83. MAD IC T ET N RN ME BO CE CY AN SCIENTIST E NH OVERLOAD ZOMBIFY @cyetain
  • 84. Leave the Dial in One Place too long... bad things happen @cyetain
  • 86. Jim Benso n Donald Reinertsen Staff of TLC avid And erson D David Snowden @cyetain