Why Most Training Fails: Five Keys for Flawless Implementation

Why Most Training Fails:
Five Keys for Flawless Implementation

January 21, 2014

© 2014 NetSpeed Learning Solutions. All rights reserved.

1

Webinar Objectives
• Define specific training goals that link to
your overall strategic objectives
• Ensure buy-in from multiple levels of
management
• Fully engage your learners during and after
the session to support learning transfer
• Build a training impact map to
communicate results to senior
management


2

About Cynthia Clay
• 25+ years of experience
• Author of Great Webinars and Peer
Power
• An expert in collaborative, engaging
virtual learning
• Committed to helping organizations
achieve flawless implementation


3

Tweet

#flawless

4

Purpose Poll

What got you
here today?


5

Our Story
1992

•Began as an independent consulting practice
•Provided organization and leadership development to Pacific NW clients

2000

•Developed NetSpeed Leadership (blended learning)
•Expanded nationally

2006

•Developed Blazing Service (blended learning)
•Began to experiment with interactive, VILT using web conferencing

2007

•Developed NetSpeed Fast Tracks™ (integrated learning system)

2008

•Rebranded the company as NetSpeed Learning Solutions
•Repurposed all programs for VILT

2009

•Introduced the Virtual Facilitator Trainer Certification course
•Published Great Webinars

2011

•Published Peer Power
•Launched the Peer Power virtual training program

2012

•Established as virtual learning experts
•Wiley & Sons republish both Great Webinars and Peer Power


6

Pulse Check

Have you ever experienced a failed training
implementation?
Yes
No


7

Flawed Implementation

What causes a training
implementation to fail?


8

Causes of Failure

•
•
•
•
•

Poor instructional design
Lack of managerial support
Bad timing
Learners unprepared to learn
No organizational value or
visibility
• Poor facilitator/trainer
• Technology failure
• Wrong training method

9

Cost of Failure Poll

What percentage of training fails?
10 – 35%
36 – 54%
55 – 74%
75 – 90%


10

Failure Rate

• 31% (Knowledge Pool reported in the UK
Guardian)
• 90% (Robert Brinkerhoff’s research)


11

Cost of Failure

What are the tangible and intangible costs of a
failed implementation?


12

Dollars Wasted

• 31% - 90% of the $55.8 billion spent on
training in 2012
• $17.30 - $50.2 billion per
year wasted.


13

Midsize Organization

• $2 million invested in employee training
• $620,000 to $1.8 million of that investment
was wasted.


14

Jack Welch

“An organization’s ability to learn and
translate that learning into action is the
ultimate competitive advantage.”


15

Define Success

Think of the most successful training
implementation you’ve experienced.
What made it so successful?


16

Flawless Implementation


17



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19



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21

Well-designed Curriculum

• How are skills, knowledge, and attitudes
being used on the job?
• What barriers might prevent learning from
being transferred?
• What should be done before,
during, and after training to
enhance learning transfer?

22

Completion Rates

How do you achieve high completion
rates?
Why do learners complete any course?


23

On-the-job Application

• Provide tools and resources
• Engage managers to support,
encourage, and reinforce
• Capture case examples from
learners
• Build communities of practice
(social media)

24

Managerial Support

94% of learners who experienced
improved performance reported that
their manager provided support and
encouragement to attend and
apply the training.

Flawless Implementation white paper

25

Performance Improvement

How can you document performance
improvement?


26

Organizational Impact

•
•
•
•

Build an impact map
Identify key indicators
Collect application examples and cases
Report completion rates, application rates,
and success cases to senior management


27

Impact Map


28

Best Practices

•
•
•
•

Organizational Support
Managerial Support
Training Impact Maps
Post-class
Reinforcement


29

Gaining Org Support

What evidence have you seen of strong
organizational support?
Stakeholders engaged in design
Participants’ successes featured in newsletters
Active discussion forums
Programs have respected internal
“champions”
Senior management is apprised of results


30


• Create high visibility for key programs
• Engage critical stakeholders to identify key
issues, challenges, and business
drivers
• Leverage internal newsletters,
blogs, and discussion forums
• Identify senior management
“champions”

31

Managerial Support

•
•
•
•

Attend the training program
Set goals with direct reports
Reinforce on-the-job application
Include training and skill
development goals in
performance reviews
• Collaborate with direct reports
to write and share case studies

32

Gaining Managerial Support

How do you gain that level of managerial
support and buy-in?


33

Building an Impact Map
Skills

Critical
Tasks

• What skills are developed in this course?
• What critical tasks will the learner be able to
complete as a result of training?

• What impact will the performance of these tasks
have on the organization?
Impacts

Business
Results

Strategic
Objectives

• What business results will be achieved due to
these impacts?
• What strategic objectives will be supported?


34

Online Reinforcement


35

NetSpeed Fast Tracks™


36

Webinar Objectives
• Define specific training goals that link to
your overall strategic objectives
• Ensure buy-in from multiple levels of
management
• Fully engage your learners during and after
the session to support learning transfer
• Build a training impact map to
communicate results to senior
management


37



38

Best Practices

•
•
•
•

Managerial Support
Training Impact Maps
Post-class
Reinforcement


39

Benefits
•
•
•
•
•

Achieve flawless implementation
Reduce wasted training dollars
Offer ready-to-launch blended programs
Report business impact
Receive flexible, responsive service


40

Let’s Take Action
What best practice will you take away from this
webinar?


41

Take Our Survey
• Receive a link to download a white paper on
• Receive a link to view the slides
• Receive a link to view a recording of this webinar


42

Q&A


43

Why Most Training Fails: Five Keys for Flawless Implementation

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