SlideShare une entreprise Scribd logo
1  sur  10
Télécharger pour lire hors ligne
Global CRM Software Market with Focus on Cloud
Applications (2016-2020)
April 2016
Scope of the Report
The report titled “Global CRM Software Market with Focus on Cloud Applications (2016-2020)” provides an
in-depth analysis of the CRM software market with main focus on cloud-based CRM software or cloud
applications. The report analyzes the significant trends and potential opportunities in the global CRM
software market. The report provides detailed description regarding market overview, market sizing and
growth, market segmentation, top players of the market and regional breakdown of market as well. The
report also focuses on the available opportunities for the market and key factors that will be accountable
for the growth of the market. The market size and forecast in terms of US$ for global CRM software
market and has been provided for the period 2016 to 2020, considering 2015 as the base year. The report
also provides the compound annual growth rate (%CAGR) for the forecasted period 2016 to 2020. Over
the next five years market is expected to grow at a rapid pace on account of increasing use of SaaS,
movement towards digital marketing, acceptance and adoption of CRM software in Asia Pacific nations and
increasing usage in multiple industries etc.
The report presents the global CRM software market in terms of value. The report provides detailed
description of revenue, top players of the market, market share breakdown by country and market
segmentation. An emphasis is given on cloud-based CRM software with its market value and top players.
The report provides detailed information regarding the emerging trends of the market, primary growth
drivers and challenges that will be barrier for the growth of the market.
In spite of rapid growth, market is expected to face challenges in the coming times. Challenges that will
create hurdle in the growth of the market are privacy and security concerns, lack of guidance, no long-
term strategy, dirty/unnecessary data and absence of core CRM team in business organizations that
manage the software. Apart from challenges there are several emerging trends that will modify the market
in the forecasted period. Recent trends in the CRM software market are movement from on-premise
software to cloud-based software, integration of social media with CRM software, introduction of mobile
based CRM platform and introduction of vertical CRM software etc. Social media is much more than a trend
in the ever changing competitive world impacting all areas of business. CRM software vendors are
continuously focusing on integration with social media so that the business becomes well-informed about
their customers. The current trend nowadays is customer making their decision on online reviews and
Global CRM Software Market with Focus on Cloud Applications
The report summarizes country analysis of North America, Western Europe and rest of the world in terms
of revenue. North America is the largest market for CRM software. It has the largest share in the overall
CRM software market. Western Europe is the second largest market for CRM software. Other regions of the
world like Asia Pacific nations have the potential to grow in coming years and will emerge as top players of
the CRM software market.
A brief description of competitive landscape is also provided in the report. Salesforce is the market leader
of CRM software market. Top market players like Salesforce.com, SAP, Oracle and Microsoft etc. captured
large part of market share. These companies are global leaders of CRM software market. Apart from these
market leaders, CRM software industry is highly fragmented. This enables the buyers in a position of
choosing among several credible alternatives.
Furthermore, the report also profiles key market players such as Salesforce.com, Oracle Corporation, SAP,
Verint Systems Inc. and International Business Machine Corporation (IBM) on the basis of attributes such
as company overview, recent developments, strategies adopted by the market leaders to ensure growth,
sustainability, financial overview and recent developments.
Global CRM Software Market with Focus on Cloud Applications
Company Coverage
Salesforce.com
Oracle Corporation
SAP
Verint Systems Inc.
International Business Machine Corporation (IBM)
Country Coverage
North America
Western Europe
ROW
Global CRM Software Market with Focus on Cloud Applications
Executive Summary
Every business organization operates within a global economy that functions in countless ways. Increasing
competition everywhere and the hurdles of market entry are major constraints for business organizations.
Customer Relationship Management (CRM) is the process of analyzing its customer’s interaction and
statistics with the goal of maintaining a strong relationship with its customers and driving the growth of
sales in the organization. CRM plays a vital role in forecasting the future of the company. It cannot predict
the future with 100% accuracy but can provide a reasonable expectation of the future based on past
performances and past events. One of the major benefits of using CRM system is that it effectively protects
data lost.
A web-based CRM system helps to protect data from being lost. CRM system is not only beneficial for large
organizations but for medium as well small business organizations also. CRM helps an organization to
understand its customers, retain existing customers, attract new customers and at the same time increase
the profitability of the business. CRM software clusters the customer information and documents into a
single database which helps the business users to easily access and manages it.
CRM software is broadly classified into three categories: On-Premises CRM, Cloud-Based CRM and Open
Source CRM. Among these cloud-based CRM is most popular among business organizations now days.
Cloud CRM means customer relationship management technology where the CRM software, CRM tools and
the organization’s data located in the cloud and is delivered to the end-users via the Internet.
CRM software market has shown increasing trends over the past few years. The growth in the market is
due to movement of business organizations towards digital marketing, adoption of software in emerging
economies like India, development of mobile and social CRM platform etc.
The key factors driving the growth of the market are increasing use of SaaS, customer experience
initiatives, adoption of CRM software by medium as well as small organization and increasing usage in
multiple industries like hospitals, banks and restaurants etc. The CRM solutions offered by SaaS have made
global as well as local enterprise towards front office software solutions. Increasing enterprise investment in
digital marketing is also one of the key factors that fuled the demand for CRM software in different
industries.
Global CRM Software Market with Focus on Cloud Applications
The global CRM software market in 2014 reached US$......billion, with……of healthy growth as compared to 2013.
The growth in the market is driven by increasing use of CRM software by small and medium enterprises (SMEs),
increasing use of Software-as –a-Service (SaaS) and increasing investment by enterprise in the digital marketing
etc. It was estimated that the revenue of the market has reached to US$.......billion in 2015.
Global CRM Software Market; 2013-2015E (US$ Billion)
Global CRM software market is forecasted to increase to US$.....billion in 2016 to US$...... billion in 2020 from
US$......billion in 2015. This increase is projected on the account of integration of CRM software with social
media, heavy investment by vendors to make mobile CRM platforms and acceptance and adoption of CRM
software in emerging economies at a rapid rate etc.
Global On-Premise CRM Software Market; 2014-2015E
(US$ Billion)
2013 2014 2015E
US$Billion
2014 2015
US$Billion
Global CRM Software Market with Focus on Cloud Applications
Global CRM Software Market by Segments; 2014
Global CRM Software Market Share by Region; 2014
Marketing Sales Contact Center Customer Service
Global CRM Software Market by Top Players; 2014
Salesforce Oracle SAP Verint Systems IBM Others
North America Western Europe ROW
Global CRM Software Market with Focus on Cloud Applications
Global Cloud-Based CRM Software Market;
2014-2015E
Global Marketing Cloud Market Share by Top Players;
2014
Global Cloud Sales Market Share by Top
Players; 2014
2014 2015E
US$Billion
Salesforce Oracle SAP Verint Systems IBM Others
Adobe IBM Oracle Salesforce.com SAP Others
Global CRM Software Market Country Analysis
North America CRM Software Market by
Value; 2013-2014 (US$ Billion)
ROW CRM Software Market by Value; 2013-2014
(US$ Billion)
Western Europe CRM Software Market by
Value; 2013-2014 (US$ Billion)
2013 2014
US$Billion
2013 2014
US$Billion
2013 2014
US$Billion
Daedal Research
Daedal Research is a research and consulting firm specialized in providing research reports and
customized business research and analysis. The research firm offers a blend of the best strategic
consulting and market research solutions, which promise data rich, cost effective, and highly
insightful analysis to help its clients with perfect answers to their important business queries.
For more details please contact Mr. Rajeev Kumar:
Tel: +91-120-4553017 (9.30 am - 6.30 pm) IST
Mobile: +91-8743975789 (24 X7)
Enquiries: info@daedal-research.com
Title: Global CRM Software Market with Focus on Cloud Applications (2016-2020)
Published: April 2016
Pages: 58
Price: US$ 800 (Single-User License)
: US$ 1600 (Corporate License)
For more info:
http://www.daedal-research.com//global-crm-software-market-with-focus-on-cloud-
applications-2016-2020

Contenu connexe

Plus de Daedal Research

Global Copper Market: Size and Trends with Impact of COVID-19 and Forecast up...
Global Copper Market: Size and Trends with Impact of COVID-19 and Forecast up...Global Copper Market: Size and Trends with Impact of COVID-19 and Forecast up...
Global Copper Market: Size and Trends with Impact of COVID-19 and Forecast up...Daedal Research
 
Global Quantum Computing Market: Size, and Trends with Impact of COVID-19 and...
Global Quantum Computing Market: Size, and Trends with Impact of COVID-19 and...Global Quantum Computing Market: Size, and Trends with Impact of COVID-19 and...
Global Quantum Computing Market: Size, and Trends with Impact of COVID-19 and...Daedal Research
 
Global Light Vehicle Market with Focus on Premium Segment Size and Trends wit...
Global Light Vehicle Market with Focus on Premium Segment Size and Trends wit...Global Light Vehicle Market with Focus on Premium Segment Size and Trends wit...
Global Light Vehicle Market with Focus on Premium Segment Size and Trends wit...Daedal Research
 
The US Car Wash Market: Size and Trends with Impact of COVID-19 and Forecast ...
The US Car Wash Market: Size and Trends with Impact of COVID-19 and Forecast ...The US Car Wash Market: Size and Trends with Impact of COVID-19 and Forecast ...
The US Car Wash Market: Size and Trends with Impact of COVID-19 and Forecast ...Daedal Research
 
Global Kettle Safety Controls Market: Size, Trends & Forecasts (2017-2021)
Global Kettle Safety Controls Market: Size, Trends & Forecasts (2017-2021)Global Kettle Safety Controls Market: Size, Trends & Forecasts (2017-2021)
Global Kettle Safety Controls Market: Size, Trends & Forecasts (2017-2021)Daedal Research
 
The US Yoga Instruction Market: Size, Trends & Forecasts (2017-2021)
The US Yoga Instruction Market: Size, Trends & Forecasts (2017-2021)The US Yoga Instruction Market: Size, Trends & Forecasts (2017-2021)
The US Yoga Instruction Market: Size, Trends & Forecasts (2017-2021)Daedal Research
 
The US Rail Intermodal Transportation Market (2017 Edition) - Daedal Research
The US Rail Intermodal Transportation Market (2017 Edition) - Daedal ResearchThe US Rail Intermodal Transportation Market (2017 Edition) - Daedal Research
The US Rail Intermodal Transportation Market (2017 Edition) - Daedal ResearchDaedal Research
 
Global Flexible Packaging Market: Size, Trends & Forecasts (2016-2020) - Daed...
Global Flexible Packaging Market: Size, Trends & Forecasts (2016-2020) - Daed...Global Flexible Packaging Market: Size, Trends & Forecasts (2016-2020) - Daed...
Global Flexible Packaging Market: Size, Trends & Forecasts (2016-2020) - Daed...Daedal Research
 
Global Air Conditioner Market: Size, Trends and Forecasts (2016-2020) - New R...
Global Air Conditioner Market: Size, Trends and Forecasts (2016-2020) - New R...Global Air Conditioner Market: Size, Trends and Forecasts (2016-2020) - New R...
Global Air Conditioner Market: Size, Trends and Forecasts (2016-2020) - New R...Daedal Research
 
China Plasma Protein Market: Trends And Opportunities (2015-2019) - New Repor...
China Plasma Protein Market: Trends And Opportunities (2015-2019) - New Repor...China Plasma Protein Market: Trends And Opportunities (2015-2019) - New Repor...
China Plasma Protein Market: Trends And Opportunities (2015-2019) - New Repor...Daedal Research
 
Global Seafood Market: Trends and Opportunities (2015-2019) - New Report by D...
Global Seafood Market: Trends and Opportunities (2015-2019) - New Report by D...Global Seafood Market: Trends and Opportunities (2015-2019) - New Report by D...
Global Seafood Market: Trends and Opportunities (2015-2019) - New Report by D...Daedal Research
 
Global Hydraulic Excavator Market: Trends and Opportunities (2014-2019) - New...
Global Hydraulic Excavator Market: Trends and Opportunities (2014-2019) - New...Global Hydraulic Excavator Market: Trends and Opportunities (2014-2019) - New...
Global Hydraulic Excavator Market: Trends and Opportunities (2014-2019) - New...Daedal Research
 
Indian Crop Protection Market: Trends and Opportunities (2014-2019) – New Rep...
Indian Crop Protection Market: Trends and Opportunities (2014-2019) – New Rep...Indian Crop Protection Market: Trends and Opportunities (2014-2019) – New Rep...
Indian Crop Protection Market: Trends and Opportunities (2014-2019) – New Rep...Daedal Research
 
Global Cocoa and Cocoa Products Market: Trends and Opportunities (2014-19) - ...
Global Cocoa and Cocoa Products Market: Trends and Opportunities (2014-19) - ...Global Cocoa and Cocoa Products Market: Trends and Opportunities (2014-19) - ...
Global Cocoa and Cocoa Products Market: Trends and Opportunities (2014-19) - ...Daedal Research
 
Indian Automotive and Industrial Lubricants Market: Trends & Opportunities (2...
Indian Automotive and Industrial Lubricants Market: Trends & Opportunities (2...Indian Automotive and Industrial Lubricants Market: Trends & Opportunities (2...
Indian Automotive and Industrial Lubricants Market: Trends & Opportunities (2...Daedal Research
 
Global Spectrometry Market: Trends & Opportunities (2013-2018) – Daedal Research
Global Spectrometry Market: Trends & Opportunities (2013-2018) – Daedal ResearchGlobal Spectrometry Market: Trends & Opportunities (2013-2018) – Daedal Research
Global Spectrometry Market: Trends & Opportunities (2013-2018) – Daedal ResearchDaedal Research
 
Global Advanced Driver Assistance Systems (ADAS) Market: Trends and Opportuni...
Global Advanced Driver Assistance Systems (ADAS) Market: Trends and Opportuni...Global Advanced Driver Assistance Systems (ADAS) Market: Trends and Opportuni...
Global Advanced Driver Assistance Systems (ADAS) Market: Trends and Opportuni...Daedal Research
 
Indian Crockery Market: Trends and Opportunities (2013-2018) – New Report by ...
Indian Crockery Market: Trends and Opportunities (2013-2018) – New Report by ...Indian Crockery Market: Trends and Opportunities (2013-2018) – New Report by ...
Indian Crockery Market: Trends and Opportunities (2013-2018) – New Report by ...Daedal Research
 

Plus de Daedal Research (19)

Global Copper Market: Size and Trends with Impact of COVID-19 and Forecast up...
Global Copper Market: Size and Trends with Impact of COVID-19 and Forecast up...Global Copper Market: Size and Trends with Impact of COVID-19 and Forecast up...
Global Copper Market: Size and Trends with Impact of COVID-19 and Forecast up...
 
Global Quantum Computing Market: Size, and Trends with Impact of COVID-19 and...
Global Quantum Computing Market: Size, and Trends with Impact of COVID-19 and...Global Quantum Computing Market: Size, and Trends with Impact of COVID-19 and...
Global Quantum Computing Market: Size, and Trends with Impact of COVID-19 and...
 
Global Light Vehicle Market with Focus on Premium Segment Size and Trends wit...
Global Light Vehicle Market with Focus on Premium Segment Size and Trends wit...Global Light Vehicle Market with Focus on Premium Segment Size and Trends wit...
Global Light Vehicle Market with Focus on Premium Segment Size and Trends wit...
 
The US Car Wash Market: Size and Trends with Impact of COVID-19 and Forecast ...
The US Car Wash Market: Size and Trends with Impact of COVID-19 and Forecast ...The US Car Wash Market: Size and Trends with Impact of COVID-19 and Forecast ...
The US Car Wash Market: Size and Trends with Impact of COVID-19 and Forecast ...
 
Global Kettle Safety Controls Market: Size, Trends & Forecasts (2017-2021)
Global Kettle Safety Controls Market: Size, Trends & Forecasts (2017-2021)Global Kettle Safety Controls Market: Size, Trends & Forecasts (2017-2021)
Global Kettle Safety Controls Market: Size, Trends & Forecasts (2017-2021)
 
The US Yoga Instruction Market: Size, Trends & Forecasts (2017-2021)
The US Yoga Instruction Market: Size, Trends & Forecasts (2017-2021)The US Yoga Instruction Market: Size, Trends & Forecasts (2017-2021)
The US Yoga Instruction Market: Size, Trends & Forecasts (2017-2021)
 
The US Rail Intermodal Transportation Market (2017 Edition) - Daedal Research
The US Rail Intermodal Transportation Market (2017 Edition) - Daedal ResearchThe US Rail Intermodal Transportation Market (2017 Edition) - Daedal Research
The US Rail Intermodal Transportation Market (2017 Edition) - Daedal Research
 
Global Flexible Packaging Market: Size, Trends & Forecasts (2016-2020) - Daed...
Global Flexible Packaging Market: Size, Trends & Forecasts (2016-2020) - Daed...Global Flexible Packaging Market: Size, Trends & Forecasts (2016-2020) - Daed...
Global Flexible Packaging Market: Size, Trends & Forecasts (2016-2020) - Daed...
 
Global Air Conditioner Market: Size, Trends and Forecasts (2016-2020) - New R...
Global Air Conditioner Market: Size, Trends and Forecasts (2016-2020) - New R...Global Air Conditioner Market: Size, Trends and Forecasts (2016-2020) - New R...
Global Air Conditioner Market: Size, Trends and Forecasts (2016-2020) - New R...
 
China Plasma Protein Market: Trends And Opportunities (2015-2019) - New Repor...
China Plasma Protein Market: Trends And Opportunities (2015-2019) - New Repor...China Plasma Protein Market: Trends And Opportunities (2015-2019) - New Repor...
China Plasma Protein Market: Trends And Opportunities (2015-2019) - New Repor...
 
Global Seafood Market: Trends and Opportunities (2015-2019) - New Report by D...
Global Seafood Market: Trends and Opportunities (2015-2019) - New Report by D...Global Seafood Market: Trends and Opportunities (2015-2019) - New Report by D...
Global Seafood Market: Trends and Opportunities (2015-2019) - New Report by D...
 
Global Hydraulic Excavator Market: Trends and Opportunities (2014-2019) - New...
Global Hydraulic Excavator Market: Trends and Opportunities (2014-2019) - New...Global Hydraulic Excavator Market: Trends and Opportunities (2014-2019) - New...
Global Hydraulic Excavator Market: Trends and Opportunities (2014-2019) - New...
 
Indian Crop Protection Market: Trends and Opportunities (2014-2019) – New Rep...
Indian Crop Protection Market: Trends and Opportunities (2014-2019) – New Rep...Indian Crop Protection Market: Trends and Opportunities (2014-2019) – New Rep...
Indian Crop Protection Market: Trends and Opportunities (2014-2019) – New Rep...
 
Global Cocoa and Cocoa Products Market: Trends and Opportunities (2014-19) - ...
Global Cocoa and Cocoa Products Market: Trends and Opportunities (2014-19) - ...Global Cocoa and Cocoa Products Market: Trends and Opportunities (2014-19) - ...
Global Cocoa and Cocoa Products Market: Trends and Opportunities (2014-19) - ...
 
Indian Automotive and Industrial Lubricants Market: Trends & Opportunities (2...
Indian Automotive and Industrial Lubricants Market: Trends & Opportunities (2...Indian Automotive and Industrial Lubricants Market: Trends & Opportunities (2...
Indian Automotive and Industrial Lubricants Market: Trends & Opportunities (2...
 
Global Spectrometry Market: Trends & Opportunities (2013-2018) – Daedal Research
Global Spectrometry Market: Trends & Opportunities (2013-2018) – Daedal ResearchGlobal Spectrometry Market: Trends & Opportunities (2013-2018) – Daedal Research
Global Spectrometry Market: Trends & Opportunities (2013-2018) – Daedal Research
 
Global Advanced Driver Assistance Systems (ADAS) Market: Trends and Opportuni...
Global Advanced Driver Assistance Systems (ADAS) Market: Trends and Opportuni...Global Advanced Driver Assistance Systems (ADAS) Market: Trends and Opportuni...
Global Advanced Driver Assistance Systems (ADAS) Market: Trends and Opportuni...
 
Indian Crockery Market: Trends and Opportunities (2013-2018) – New Report by ...
Indian Crockery Market: Trends and Opportunities (2013-2018) – New Report by ...Indian Crockery Market: Trends and Opportunities (2013-2018) – New Report by ...
Indian Crockery Market: Trends and Opportunities (2013-2018) – New Report by ...
 
Indian tyre market
Indian tyre marketIndian tyre market
Indian tyre market
 

Dernier

PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfHajeJanKamps
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxWorkforce Group
 
Slicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinSlicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinAnton Skornyakov
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBBPMedia1
 
Mihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZMihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZKanakChauhan5
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.ukaroemirsr
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfJohnCarloValencia4
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)tazeenaila12
 
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 Building Your Personal Brand on LinkedIn - Expert Planet-  2024 Building Your Personal Brand on LinkedIn - Expert Planet-  2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024Stephan Koning
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Onlinelng ths
 
Tata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerakTata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerakEditores1
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhangmcgroupjeya
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentationbaron83
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsIntellect Design Arena Ltd
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Winbusinessin
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursKaiNexus
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 

Dernier (20)

PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
 
Slicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinSlicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup Berlin
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
 
Mihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZMihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZ
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.uk
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
 
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 Building Your Personal Brand on LinkedIn - Expert Planet-  2024 Building Your Personal Brand on LinkedIn - Expert Planet-  2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Online
 
Tata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerakTata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerak
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhang
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentation
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking Applications
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, Ours
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 

Global CRM Software Market with Focus on Cloud Applications (2016-2020) - New Report by Daedal Research

  • 1. Global CRM Software Market with Focus on Cloud Applications (2016-2020) April 2016
  • 2. Scope of the Report The report titled “Global CRM Software Market with Focus on Cloud Applications (2016-2020)” provides an in-depth analysis of the CRM software market with main focus on cloud-based CRM software or cloud applications. The report analyzes the significant trends and potential opportunities in the global CRM software market. The report provides detailed description regarding market overview, market sizing and growth, market segmentation, top players of the market and regional breakdown of market as well. The report also focuses on the available opportunities for the market and key factors that will be accountable for the growth of the market. The market size and forecast in terms of US$ for global CRM software market and has been provided for the period 2016 to 2020, considering 2015 as the base year. The report also provides the compound annual growth rate (%CAGR) for the forecasted period 2016 to 2020. Over the next five years market is expected to grow at a rapid pace on account of increasing use of SaaS, movement towards digital marketing, acceptance and adoption of CRM software in Asia Pacific nations and increasing usage in multiple industries etc. The report presents the global CRM software market in terms of value. The report provides detailed description of revenue, top players of the market, market share breakdown by country and market segmentation. An emphasis is given on cloud-based CRM software with its market value and top players. The report provides detailed information regarding the emerging trends of the market, primary growth drivers and challenges that will be barrier for the growth of the market. In spite of rapid growth, market is expected to face challenges in the coming times. Challenges that will create hurdle in the growth of the market are privacy and security concerns, lack of guidance, no long- term strategy, dirty/unnecessary data and absence of core CRM team in business organizations that manage the software. Apart from challenges there are several emerging trends that will modify the market in the forecasted period. Recent trends in the CRM software market are movement from on-premise software to cloud-based software, integration of social media with CRM software, introduction of mobile based CRM platform and introduction of vertical CRM software etc. Social media is much more than a trend in the ever changing competitive world impacting all areas of business. CRM software vendors are continuously focusing on integration with social media so that the business becomes well-informed about their customers. The current trend nowadays is customer making their decision on online reviews and Global CRM Software Market with Focus on Cloud Applications
  • 3. The report summarizes country analysis of North America, Western Europe and rest of the world in terms of revenue. North America is the largest market for CRM software. It has the largest share in the overall CRM software market. Western Europe is the second largest market for CRM software. Other regions of the world like Asia Pacific nations have the potential to grow in coming years and will emerge as top players of the CRM software market. A brief description of competitive landscape is also provided in the report. Salesforce is the market leader of CRM software market. Top market players like Salesforce.com, SAP, Oracle and Microsoft etc. captured large part of market share. These companies are global leaders of CRM software market. Apart from these market leaders, CRM software industry is highly fragmented. This enables the buyers in a position of choosing among several credible alternatives. Furthermore, the report also profiles key market players such as Salesforce.com, Oracle Corporation, SAP, Verint Systems Inc. and International Business Machine Corporation (IBM) on the basis of attributes such as company overview, recent developments, strategies adopted by the market leaders to ensure growth, sustainability, financial overview and recent developments. Global CRM Software Market with Focus on Cloud Applications
  • 4. Company Coverage Salesforce.com Oracle Corporation SAP Verint Systems Inc. International Business Machine Corporation (IBM) Country Coverage North America Western Europe ROW Global CRM Software Market with Focus on Cloud Applications
  • 5. Executive Summary Every business organization operates within a global economy that functions in countless ways. Increasing competition everywhere and the hurdles of market entry are major constraints for business organizations. Customer Relationship Management (CRM) is the process of analyzing its customer’s interaction and statistics with the goal of maintaining a strong relationship with its customers and driving the growth of sales in the organization. CRM plays a vital role in forecasting the future of the company. It cannot predict the future with 100% accuracy but can provide a reasonable expectation of the future based on past performances and past events. One of the major benefits of using CRM system is that it effectively protects data lost. A web-based CRM system helps to protect data from being lost. CRM system is not only beneficial for large organizations but for medium as well small business organizations also. CRM helps an organization to understand its customers, retain existing customers, attract new customers and at the same time increase the profitability of the business. CRM software clusters the customer information and documents into a single database which helps the business users to easily access and manages it. CRM software is broadly classified into three categories: On-Premises CRM, Cloud-Based CRM and Open Source CRM. Among these cloud-based CRM is most popular among business organizations now days. Cloud CRM means customer relationship management technology where the CRM software, CRM tools and the organization’s data located in the cloud and is delivered to the end-users via the Internet. CRM software market has shown increasing trends over the past few years. The growth in the market is due to movement of business organizations towards digital marketing, adoption of software in emerging economies like India, development of mobile and social CRM platform etc. The key factors driving the growth of the market are increasing use of SaaS, customer experience initiatives, adoption of CRM software by medium as well as small organization and increasing usage in multiple industries like hospitals, banks and restaurants etc. The CRM solutions offered by SaaS have made global as well as local enterprise towards front office software solutions. Increasing enterprise investment in digital marketing is also one of the key factors that fuled the demand for CRM software in different industries.
  • 6. Global CRM Software Market with Focus on Cloud Applications The global CRM software market in 2014 reached US$......billion, with……of healthy growth as compared to 2013. The growth in the market is driven by increasing use of CRM software by small and medium enterprises (SMEs), increasing use of Software-as –a-Service (SaaS) and increasing investment by enterprise in the digital marketing etc. It was estimated that the revenue of the market has reached to US$.......billion in 2015. Global CRM Software Market; 2013-2015E (US$ Billion) Global CRM software market is forecasted to increase to US$.....billion in 2016 to US$...... billion in 2020 from US$......billion in 2015. This increase is projected on the account of integration of CRM software with social media, heavy investment by vendors to make mobile CRM platforms and acceptance and adoption of CRM software in emerging economies at a rapid rate etc. Global On-Premise CRM Software Market; 2014-2015E (US$ Billion) 2013 2014 2015E US$Billion 2014 2015 US$Billion
  • 7. Global CRM Software Market with Focus on Cloud Applications Global CRM Software Market by Segments; 2014 Global CRM Software Market Share by Region; 2014 Marketing Sales Contact Center Customer Service Global CRM Software Market by Top Players; 2014 Salesforce Oracle SAP Verint Systems IBM Others North America Western Europe ROW
  • 8. Global CRM Software Market with Focus on Cloud Applications Global Cloud-Based CRM Software Market; 2014-2015E Global Marketing Cloud Market Share by Top Players; 2014 Global Cloud Sales Market Share by Top Players; 2014 2014 2015E US$Billion Salesforce Oracle SAP Verint Systems IBM Others Adobe IBM Oracle Salesforce.com SAP Others
  • 9. Global CRM Software Market Country Analysis North America CRM Software Market by Value; 2013-2014 (US$ Billion) ROW CRM Software Market by Value; 2013-2014 (US$ Billion) Western Europe CRM Software Market by Value; 2013-2014 (US$ Billion) 2013 2014 US$Billion 2013 2014 US$Billion 2013 2014 US$Billion
  • 10. Daedal Research Daedal Research is a research and consulting firm specialized in providing research reports and customized business research and analysis. The research firm offers a blend of the best strategic consulting and market research solutions, which promise data rich, cost effective, and highly insightful analysis to help its clients with perfect answers to their important business queries. For more details please contact Mr. Rajeev Kumar: Tel: +91-120-4553017 (9.30 am - 6.30 pm) IST Mobile: +91-8743975789 (24 X7) Enquiries: info@daedal-research.com Title: Global CRM Software Market with Focus on Cloud Applications (2016-2020) Published: April 2016 Pages: 58 Price: US$ 800 (Single-User License) : US$ 1600 (Corporate License) For more info: http://www.daedal-research.com//global-crm-software-market-with-focus-on-cloud- applications-2016-2020