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The Future of Work is Happening Now
Thanks to Digital Workplace Services
A transcript of a discussion on how Unisys, Dell Technologies, and their partners provide the time-proof
means to secure applications intelligently regardless of location, device, or network.
Listen to the podcast. Find it on iTunes. Download the transcript. Sponsor: Unisys and Dell
Technologies.
Dana Gardner: Hi, this is Dana Gardner, Principal Analyst at Interarbor Solutions and you’re
listening to BriefingsDirect.
Businesses, schools, and governments have all had to rethink the proper balance
between in-person and remote work. And because that balance is a shifting variable --
and may well continue to be for years after the pandemic -- it remains essential that the
underlying technology be especially agile.
Stay with us now as we explore how a partnership behind a digital workplace services
solution delivers a sliding scale of sorts for blended work scenarios. We’ll learn how
Unisys, Dell, and their partners provide the time-proof means to secure applications
intelligently -- regardless of location.
We’ll also hear how an increasingly powerful automation capability makes the digital
workplace easier to attain and support.
To learn more about the latest in cloud-delivered
desktop modernization, please join me in welcoming
our guests. We’re here with Weston Morris, Global
Strategy, Digital Workplace Services, Enterprise
Services, at Unisys. Welcome, Weston.
Weston Morris: It’s great to be here, Dana. I look
forward to the conversation.
Gardner: We’re also here with Araceli Lewis, Global
Alliance Lead for Unisys at Dell Technologies.
Welcome, Araceli.
Araceli Lewis: Thank you, Dana. I’m so excited to be
here with you all.
Gardner: Weston, what are the trends, catalysts, and requirements transforming how
desktops and apps are delivered these days?
Morris: We’ve all lived through the hype of virtual desktop infrastructure (VDI). Every
year for the last eight or nine years has supposedly been the year of VDI. And this is the
year it’s going to happen, right? It had been a slow burn. And VDI has certainly been an
Morris

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important part of the “bag of tricks” that IT brings to bear to provide workers with what
they need to be productive.
COVID-19 sends enterprises to the clouds
But since the beginning of 2020, we’ve all seen -- because of the COVID-19 pandemic
– VDI brought to the forefront in the importance of having an alternative way of delivering
a digital workplace to workers. This has been especially important in environments
where enterprises had not invested in mobility, the cloud, or had not thought about
making it possible for user data to reside outside of their desktop PCs.
Those enterprises had a very difficult time moving to a work-from-home (WFH) model --
and they struggled with that. Their first instinct was, “Oh, I need to buy a bunch of
laptops.” Well, everybody wanted laptops at the beginning of the pandemic, and
secondly, they were being made in China mostly -- and those factories were shut down.
It was impossible to buy a laptop unless you had the foresight to do that ahead of time.
And that’s when the “aha” moment came for a lot
of enterprises. They said, “Hey, cloud-based virtual
desktops -- that sounds like the answer, that’s the
solution.” And it really is. They could set that up
very quickly by spinning up essentially the digital
workplace in the cloud and then having their apps
and data stream down securely from the cloud to
their end users anywhere. That’s been the big “aha” moment that we’ve had as we look
at our customer base and enterprises across the world. We’ve done it for our own
internal use.
Gardner: Araceli, it sounds like some verticals and in certain organizations they may
have waited too long to get into the VDI mindset. But when the pandemic hit, they had to
move quickly.
What is about the digital workplace services solution that you all are factoring together
that makes this something that can be done quickly?
Lewis: It’s absolutely true that the pandemic elevated
digital workplace technology from being a nice-to-
have, or a luxury, to being an absolute must-have.
We realized after the pandemic struck that public
sector, education, and more parts of everyday work
needed new and secure ways of working remotely.
And it had to become instantaneously available for
everyone.
You had every C-level executive across every
industry in the United States shifting to the remote
model within two weeks to 30 days, and it was also
needed globally. Who better than Dell on laptops and
these other endpoint devices to partner with Unisys
[Enterprises] said, “Hey,
cloud-based virtual desktops
– that sounds like the
answer, that’s the solution.”
And it really is.
Lewis

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globally to securely deliver digital workspaces to our joint customers? Unisys provided
the security capabilities and wrapped those services around the delivery, whereas we at
Dell have the end-user devices.
What we’ve seen is that the digitalization of it all can be done in the comfort of
everyone’s home. You’re seeing them looking at x-rays, or a nurse looking into
someone’s throat via telemedicine, for example. These remote users are also able to
troubleshoot something that might be across the world using embedded reality, virtual
reality (VR) embedded, and wearables.
We merged and blended all of those technologies into this workspaces environment with
the best alliance partners to deliver what the C-level executives wanted immediately.
Gardner: The pandemic has certainly been an accelerant, but many people anticipated
more virtual delivery of desktops and apps as inevitable. That’s because when you do it,
you get other timely benefits, such as flexible work habits. Millennials tend to prefer
location-independence, for example, and there are other benefits during corporate
mergers and acquisitions and for dynamic business environments.
So, Weston, what are some of the other drivers that reward people when they make the
leap to virtual delivery of apps and desktops?
Take the virtual leap, reap the rewards
Morris: I’m thinking back to a conversation I had with you, Araceli, back in March. You
were excited and energized around the topic of business continuity, which obviously
started with the pandemic.
But, Dana, there are other forces at work that preceded the pandemic and that we know
will continue after the pandemic. And mergers and acquisition are a very big one. We
see a tremendous amount of activity there in the healthcare space, for example, which
was affected in multiple ways by the pandemic. Pharmaceuticals and life sciences as
well, there are multiple merger activities going on there.
One of the big challenges in a merger or acquisition is how to quickly get the acquired
employees working as first-class citizens as quickly as possible. That’s always been
difficult. You either give them two laptops, or two desktops, and say, “Here’s how you do
the work in the new company, and here’s where you do the work in the old company.” Or
you just pull the plug and say, “Now, you have to figure out how to do everything in a
new way in web time, including human resources and all of those procedures in a new
environment -- and hopefully you will figure it all out.”
But with a cloud-based, virtual
desktop capability -- especially with
cloud-bursting -- you can quickly
spin up as much capacity as you
need and build upon the on-
premises capabilities you already
have, such as on Dell EMC VxRail,
With a cloud-based, virtual desktop
capability – especially with cloud bursting
– you can quickly spin up as much
capacity as you need and build upon the
on-premises capabilities you already have.

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and then explode that into the cloud as needed using VMware Horizon to the Microsoft
Azure cloud.
That’s an example of providing a virtual desktop for all of the newly acquired employees
for them do their new corporate-citizen stuff while they keep their existing environment
and continue to be productive by doing the job you hired them to do when you made the
acquisition. That’s a very big use case that we’re going to continue to see going forward.
Gardner: Now, there were number of hurdles historically toward everyone adopting VDI.
One of the major use cases was, of course, security and being able to control content by
having it centrally located on your servers or on your cloud -- rather than stored out on
every device. Is that still a driving consideration, Weston? Are people still looking for that
added level of security, or has that become passé?
Morris: Security has become even
more important throughout the
pandemic. In the past, to a large
extent, the corporate firewall-as-
secure-the-perimeter model has
worked fairly well. And we’ve been
punching holes in the firewall for
several years now.
But with the pandemic -- with almost everyone working from home -- your office network
just exploded. It now extends everywhere. Now you have to worry about how well
secured any one person’s home network is. Do they have their password changed or
default password changed on their home router? Have they updated the firmware on it?
And a lot of these things are beyond the average worker to worry about and to be
thinking about.
But if we separate out the workload and put it into the cloud -- so that you have the
digital workplace sitting in the cloud -- that is much more secure than a device sitting on
somebody’s desk connected to a very questionable home network environment.
Gardner: Another challenge in working toward more modern desktop delivery has been
cost, because it’s usually been capital-intensive and required upfront investment. But
when you modernize via the cloud that can shift.
Araceli, what are some of the challenges that we’re now able to overcome when it
comes to the economics of virtual desktop delivery?
Cost benefits of partnering
Lewis: The beautiful thing here is that in our partnership with Unisys and Dell Financial
Services (DFS), we’re able to utilize different utility models when it comes to how we
consume the technology.
We don’t have to have upfront capital expenditures. We basically look at different ways
that we can do server and platform infrastructure. Then we can consume the technology
Security has become even more
important throughout the pandemic …
With almost everyone working from home
– your office network just exploded.

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in the most efficient manner, and that works with the book and how we’re going to
depreciate. So, that’s extremely flexible.
And by partnering with Unisys, they secure those VDI solution across all of the three
core components: The VDI portion within the data center, the endpoint devices, and of
course, the software. By partnering with Unisys in our alliance ecosystem, we get the
best of DFS, Dell Technology, VMware software, and Unisys security capabilities.
Gardner: Weston, another issue that’s dogged VDI adoption is complexity for the IT
department. When we think about VDI, we can’t only think about end users. What has changed
for how the IT department deploys infrastructure, especially for a hybrid approach where VDI is
delivered both from on-premises data centers as well as the cloud?
Intelligent virtual agents assist IT
Morris: Araceli and I have had several conversations about this. It’s an interesting topic. There
has always been a lot of work to stand up VDI. If you’re starting from scratch, you’re thinking
about storage, IOPS, and network capacity. Where are my apps? What’s the connectivity? How
are we going to run it at optimal performance? After all, are the end users happy with the
experience they’re getting? And how can I even know that what their experience is?
And now, all that’s changed thanks to the evolving technology. One is the advent of artificial
intelligence (AI) and the use of personal intelligent virtual assistance. At home, we’re used to
that, right? We ask Alexa, Siri, or Cortana what’s going on with the weather? What’s happening
in the news? We ask our virtual assistants all of these things and we expect to be able to get
instant answers and help. Why is that not available in the enterprise for IT? Well, the answer is it
is now available.
As you can imagine on the provisioning side, wouldn’t it be great if you were able to talk to a
virtual assistant that understood the provisioning process? You simply answer questions posed
by the assistant. What is it you need to provision? What is your load that you’re looking at? Do
you have engineers that need to access virtual desktops? What types of apps might they need?
What is the type of security?
Then the virtual assistant understands
the business and IT processes to
provision the infrastructure needed
virtually in the cloud to make that all
happen or to cloud-burst from your on-
premises Dell VxRail into the cloud.
That is a very important game changer. The other aspect of the intelligent virtual agent is it now
resides on the virtual desktop as well. I, as an at-home worker, may have never seen a virtual
desktop before. And now, the virtual assistant pops up and guides the home worker through the
process of connecting, explaining how their apps work, and saying, “I’m always here. I’m ready
to give you help whenever possible.” But I think I’ll defer to the expert here.
Araceli, do you want to talk about the power of the hybrid environment and how that simplifies
the infrastructure?
The virtual assistant understands the
business and IT processes to provision the
infrastructure needed virtually in the cloud to
make all that happen or to cloud-burst from
your on-premises Dell VxRail into the cloud.

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Multiple workloads managed with a single dashboard
Lewis: Sure, absolutely. At Dell EMC, we are proud of the fact that Gartner rates us number
one, as a leader in the category for pretty much all of the products that we’ve included in this
VDI solution. When Unisys and my alliances team get the technology, it’s already been tested
from a hyper-converged infrastructure (HCI) perspective. VxRail has been tested, tried-and-true
as an automated system in which we combine servers, storage, network, and the software.
That way, Weston and I don’t have to worry about what size are we going to use. We actually
have T-shirt sizes already for the number of VDI users that are needed that have been thought
out. We have the graphics-intensive portion of it thought out. And we can basically deploy
quickly and then put the workloads on them as we need to spin them up or spin them down or to
add more.
We can adjust on the fly. That’s a true testament of our HCI being the backbone of the solution.
And we don’t have to get into all of the testing, regression testing, and the automation and self-
healing of it. Because a lot of that management would have had to be done by enterprise IT or
by a managed services provider but it’s done instead via the lifecycle management of the Dell
EMC VxRail HCI solution.
That is a huge benefit, the fact that we deliver a solution from the value line and the hypervisor
on up. We can then focus on the end users’ services and we don’t have to be swapping out
components or troubleshooting because all of the refinement that Dell has done in that
technology today.
Morris: Araceli, the first time you and your team showed me the cloud-bursting capability, it just
blew me away. I know in the past how hard it was to expand any infrastructure. You showed me
where, you know, every industry and every enterprise are going to have a core base of
assumptions. So, why not put that under Dell VxRail?
Then, as you need to expand, cloud-burst into, in
this case, Horizon running on Azure. And that
can all be done now through a single dashboard.
I don’t have to be thinking, “Okay, now I have to
have the separate workload, it’s in the cloud, this
other workload that’s on my on-premises cloud
with VxRail.” It’s all done through one, single
dashboard that can be automated on the back end through a virtual agent, which is pretty cool.
Gardner: It sure seems in hindsight that the timing here was auspicious. Just as the virus was
forcing people to rapidly find a virtual desktop solution, you had put together the intelligence and
automation along with software-defined infrastructure like HCI. And then you also gained the
ease in hybrid by bursting to the cloud.
And so, it seems that the way that you get to a solution like this has never been easier, just
when it was needed to be easy for organizations such as small- to medium-sized businesses
(SMBs) and verticals like public sector and education. So, was the alliance and partnering, in
fact, a positive confluence of timing?
It’s all done through one, single
dashboard that can be automated
on the back end through a virtual
agent, which is pretty cool.

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A timely solution greater than the sum of its parts
Morris: Yes. The perfect storm analogy certainly applies. It was great when I got the phone
call from Araceli, saying, “Hey, we have this business continuity capability.” We at Unisys had
been thinking about business continuity as well.
We looked at the different components that we each brought. Unisys with its security around
Stealth or capability to proactively monitor infrastructure and desktops and see what’s going on
and automatically fix them via the intelligent virtual agent and automation. And realizing that this
was really a great solution, a much better solution than the individual parts.
We could not make this happen without all of the cool stuff that Dell brings in terms of the HCI,
the clients, and, of course, the very powerful VMware-based virtual desktops. And we added to
that some things that we have become very good at in our digital workplace transformation. The
result is something that can make a real difference for enterprises. You mentioned the public
sector and education. Those are great examples of industries that really can benefit from this.
Gardner: Araceli, anything more to offer on how your solution came together, the partners and
the constituent parts?
Lewis: Consistent infrastructure, operations, and the help of our partner, Unisys, globally,
delivers the services to the end users. This was just a partnership that had to come together.
We at Dell couldn’t do it alone. We needed
those data center spaces. We needed the
capabilities of their architects and teams to
deliver for us. We were getting so many
requests early during the pandemic, an
overwhelming amount of demand from every C-
level suite across the country, and from every
vertical and industry. We had to rely on Unisys as our trusted partner not only in the public
sector but in healthcare and banking. But we knew if we partnered with them, we could give our
community what they needed to get through the pandemic.
Gardner: And among those constituent parts, how is important part is Horizon? Why is it so
important?
Lewis: VMware Horizon is the glue. It streamlines desktop and app delivery in various ways.
The first would be by cloud-bursting. It actually gives us the capability to do that in a very
simple fashion.
Secondly, it’s a single pane of glass. It delivers all of the business-critical apps to any device,
anywhere on a single screen. So that makes it simple and comprehensive for the IT staff.
We can also deliver non-persistent virtual desktops. The advantage here is that it makes
software patching and distribution a whole lot easier. We don’t have all the complexity. If there
were ever a security concern or issue, we simply blow away that non-persistent virtual desktop
and start all over. It gets us to our first phase, square one, and we would otherwise have to
We at Dell … were getting so many
requests early during the pandemic.
… We had to rely on Unisys as our
trusted partner … to give our
community what they needed.

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spend countless hours of backups and restores to get us to where we are safe again. So, it pulls
everything together for us and being a user have a seamless interface for the IT staff who don’t
have the complexity, and it gives us the best of our world while we get out to the cloud.
Gardner: Weston, on the intelligent agents and bots, do you have an example of how it works in
practice? It’s really fascinating to me that you’re using AI-enabled robotic process collaboration
(RPA) tools to help the IT department set this up. And you’re also using it to help the end-user
learn how to onboard themselves, get going, and then get ongoing support.
Amelia AI ascertains the answers
Morris: It’s an investment we began almost 24 months ago, branded as the Unisys InteliServe
platform, which initially was intended to bring AI, automation, and analytics to the service desk.
It was designed to improve the service desk experience and make it easier to use, make it
scalable, and to learn over time what kinds of problems people needed help solving.
But we realized once we had it in place, “Wow, this intelligent virtual agent can almost be an
enterprise personal assistant where it can be trained on anything, on any business process.”
So, we’ve been training it on fixing common IT problems … password resets, can’t log in, can’t
get to the virtual private network (VPN), Outlook crashes, those types of things. And it does very
well at those sorts of activities.
But the core technology is also perfectly suited to be trained for IT processes as well as
business processes inside of the enterprise. For example, for this particular scenario of
supporting virtual desktops. If a customer has a specific process for provisioning virtual
desktops, they may have specific pools of types of virtual desktops, certain capacities, and
those can be created ahead of time, ready to go.
Then it’s just a matter of communicating with the intelligent virtual assistant to say, “I need to
add more users to this pool,” or, “We need to remove users,” or, “We need to add a whole new
pool.” The agent is branded as Amelia. It has a female voice, through it doesn’t have to be, but
in most cases, it is.
When we speak with Amelia, she’s able to ask
questions that guide the user through the
process. They don’t have to know what the
process is. They don’t do this very often, right?
But she can be trained to be an expert on it.
Amelia collects the information needed, submits it to the RPA that communicates with Horizon,
Azure, and the VxRail platforms to provision the virtual desktops as needed. And this can
happen very quickly. Whereas in the past, it may have taken days or weeks to spin up a new
environment for a new project, or for a merger and acquisition, or in this case, reacting to the
pandemic, and getting people able to work from home.
By the same token, when the end users open up their virtual desktops, they connect to the
Horizon workspace, and there is Amelia. She’s there ready to respond to totally different types
of questions: “How do I use this?” “Where’s my apps?” “This is new to me, what do I do? How
do I connect?” “What about working from home?” “What’s my VPN connection working like, and
When we speak with Amelia, she’s
able to ask questions that guide the
user through the process. They don’t
have to know what the process is.

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how do I get that connected properly?” “What about security issues?” There, she’s now able to
help with the standard end-user types issues as well.
Gardner: Araceli, any examples of where this intelligent process automation has played out in
the workplace? Do we have some ways of measuring the impact?
Simplify, then measure the impact
Lewis: We do. It’s given us, in certain use cases, the predictability and the benefit of a pay-as-
you-grow linear scale, rather than the pay-by-the-seat type of solution. In the past, if we had a
state or a government agency where they need, for example, 10,000 seats, we would measure
them by the seat. If there’s a situation like a pandemic, or any other type of environment where
we have to adjust quickly, how could we deliver 10,000 instances in the past?
Now, using Dell EMC ready-architectures with the technologies we’ve discussed -- and with
Unisys’ capabilities -- we can provide such a rapid and large deployment in a pay-as-you-grow
linear scale. We can predict what the pricing is going to be as they need to use it for these
public sector agencies and financial firms. In the past, there was a lot of capital expenditures
(CapEx). There was a lot of process, a lot of change, and there were just too many unknowns.
These modern platforms have simplified the management of the backends of the software and
the delivery of it to create a true platform that we can quantify and measure -- not only just
financially, but from a time-to-delivery perspective as well.
Morris: I have an example of a particular customer where they had a manual process for
onboarding. Such onboarding includes multiple steps, one of which is, “Give me my digital
workplace.”
But there are other things, too. The training
around gaining access to email, for
example. That was taking almost 40 hours.
Can you imagine a person starting their job,
and 40 hours later they finally get the stuff
they need to be productive? That’s a lot of
downtime.
After using our automation, that transition was down to a little over eight hours. What that
means is a person starts filling out their paperwork with HR on day one, gets oriented, and then
the next day they have everything they need to be productive. What a big difference. And in the
offboarding – it’s even more interesting. What happens when a person leaves the company?
Maybe under unfavorable circumstances, we might say.
In the past, the manual processes for this customer took almost 24 hours before everything was
turned off. What does that mean? That means that an unhappy, disgruntled employee has 24
hours. They can come in, download content, get access to materials or perhaps be disruptive,
or even destructive, with the corporate intellectual property, which is very bad.
Through automation, this offboarding process is now down to six minutes. I mean that person
hasn’t even walked out of the room and they’ve been locked out completely from that IT
The training around email access was
taking almost 40 hours. Can you
imagine a person starting their job,
and 40 hours later they finally get the
stuff they need to be productive?

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environment. And that can be even be done more quickly if we’re talking about a virtual desktop
environment, in which the switch can be thrown immediately and completely. Access is
completely and instantly removed from the virtual environment.
Gardner: Araceli, is there a best-of-breed, thin-client hardware approach that you’re using?
What about use cases such as graphics-intense or computer-aided design (CAD) applications?
What’s the end-point approach for some of these more intense applications?
Viable, virtual, and versatile solutions here to stay
Lewis: Being Dell Technologies, that was a perfect question for us, Dana. We understand the
persona of the end users. As we roll out this technology, let’s say it’s for an engineering team
where they do CAD drawings as an engineering group. If you look at the persona, and we
partner with Unisys and look at what each end-user’s needs are, you can determine if they need
more memory, more processing power, and if they need a more graphics-intensive device. We
can do that. Our Wyse end-clients that can do that, the Wyse 3000s and the 5000s.
But I don’t want to pinpoint one specific type of
device per user because we could be talking
about a doctor, or we could be talking about a
nurse in an intensive care unit. She is going to
need something more mobile. We can also
provide end-user devices that are ruggedized,
maybe in an oil field or in a construction site. So, from an engineering perspective, we can adopt
the end-user device to their persona and their needs and we can meet all of those
requirements. It’s not a problem.
Gardner: Weston, anything from your vantage point on the diversity and agility of those
endpoint devices and why this solution is so versatile?
Morris: There is diversity at both ends. Araceli, you talked about being able to on the backend
provision and scale up and down the capacity and capability of a virtual desktop to meet the
personas’ needs.
And then on the end-user side, and you mentioned, Dana, Millennials. They may want choice of
how they connect. Am I connecting in through my own personal laptop at home? Do I want to
have access to a thin client when I want to go back to work? Do I want to come in through a
mobile? And maybe I want to do all three in the same day? And they don’t want to lose work in
between. That is all entirely possible with this infrastructure.
Gardner: Let’s look to the future. We’ve been talking about what’s possible now. But it seems to
me that we’ve focused on the very definition of agility: It scales, it’s fast, and it’s automated. It’s
applicable across the globe.
What comes next? What can you do with this technology now that you have it in place? It
seems to me that we have an opportunity to do even more.
Morris: We’re not backing down from AI and automation. That is here to stay, and it’s going to
continue to expand. People have finally realized the power of cloud-based VDI. That is now a
From an engineering perspective, we
can adopt the end-user device to their
persona and their needs and we can
meet all of those requirements.

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very important tool for IT to have in their bag of tricks. They can respond to very specific use
cases in a very fast, scalable, and effective way.
In the future we will see that AI
continues to provide guidance, not
only in the provisioning that we’ve
talked about, not only in startup and
use on the end-user side -- but in
providing analytics as to how the entire
ecosystem is working. That’s not just
the virtual desktops, but the apps that are in the cloud as well and the identity protection.
There’s a whole security component that AI has to play a role in. It almost sounds like a pipe
dream, but it’s just going to make life better. AI absolutely will do that when it’s used
appropriately.
Lewis: I’m looking to the future on how we’re going to live and work in the next five to 10 years.
It’s going to be tough to go back to what we were used to. And I’m thinking forward to the
Internet of Things (IoT). There’s going to be an explosion of edge devices, of wearables, and
how we incorporate all of those technologies will be a part of a persona.
Typically, we’re going to be carrying our work everywhere we go. So, how are we going to
integrate all of the wearables? How are we going to make voice recognition more adaptable?
VR, AI, robotics, drones -- how are we going to tie all of that together?
Nowadays, we tie our home systems and our cooling and heating to all of the things around us
to interoperate. I think that’s going to go ahead and continue to grow exponentially. I’m really
excited that we’ve partnered with Unisys because we wouldn’t want to do something like this
without a partner who is just so deeply entrenched in the solutions. I’m looking forward to that.
Gardner: What advice would give to an organization that hasn’t bitten off the virtual desktop
from the cloud and hybrid environment yet? What’s the best way to get started?
Morris: It’s really important to understand your users, your personas. What are they
consuming? How do they want to consume it? What is their connectivity like? You need to
understand that, if you’re going to make sure that you can deliver the right digital workplace to
them and give them an experience that matters.
Lewis: At Dell Technologies, we know how important it is to retain our top and best talent. And
because we’ve been one of the top places to work for the past few years, it’s extremely
important to make sure that technology and access to technology help to enable our workforce.
I truly feel that any one of our customers or end users that hasn’t looked at VDI, and hasn’t
realized the benefits across savings, and keeping a competitive advantage in this fast-paced
world, that they also need to retain their talent, too. To do that they need to give their employees
the best tools and the best capabilities to be the very best. They have to look at VDI in some
way, shape, or form. As soon as we bring it to them -- whether technically, financially, or for
competitive factors -- it really makes sense. It’s not a tough sell at all, Dana.
Gardner: I’m afraid we’ll have to leave it there. You’ve been listening to sponsored
BriefingsDirect discussion on how the partnership behind a virtual digital workplace solution
delivers a sliding scale of blended work scenarios.
In the future, we will see that AI continues
to provide guidance, not only in the
provisioning, not only in startup and on the
end-user side – but in providing analytics
as to how the entire ecosystem is working.

12.
Page 12 of 12
And we’ve learned how this joint-solution between Unisys, Dell, and their partners powerfully
leverages intelligent automation to deliver securely desktop environments and applications
regardless of location.
Please join me in thanking our guests, Weston Morris, Global Strategy, Digital Workplace
Services, Enterprise Services at Unisys. Thanks so much, Weston.
Morris: Thanks for the invitation. I appreciated the conversation.
Gardner: And a big thank you as well to Araceli Lewis, Global Alliance Lead for Unisys at Dell
Technologies. Thank you so much, Araceli.
Lewis: Thank you, Dana and Weston. It’s an absolute pleasure.
Gardner: And a big thank you as well to our audience for joining this BriefingsDirect digital
workplace innovation discussion. I’m Dana Gardner, Principal Analyst at Interarbor Solutions,
your host throughout this series of Unisys- and Dell Technologies-sponsored BriefingsDirect
discussions.
Thanks again for listening. Please pass this along to your IT community, and do come back next
time.
Listen to the podcast. Find it on iTunes. Download the transcript. Sponsor: Unisys and Dell
Technologies.
A transcript of a discussion on how Unisys, Dell Technologies, and their partners provide the timeproof
means to secure applications intelligently regardless of location, device, or network. Copyright Interarbor
Solutions, LLC, 2005-2020. All rights reserved.
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