1.
eGovernment - avoiding a “dot-gov” bubble
Daniel Gruia
President
The Agency for Information Society Services

2.
Once upon a time the e- ... – a déjà-vu
 Years: late 90’s – early 00’s
 Companies made promises
 Economy rules were
forgotten
 Engineers run the business
 Investors put money in
.coms
 Economy rules fought back
 The “dot-com bubble” burst
Chart of NASDAQ closing values from 1994
2/4/2013 the Agency for Information Society Services 2

3.
Once upon a time the e- ... – a déjà-vu
 Years: 00’s
 Institutions made promises
 Economy rules are
forgotten
 Engineers run the business
 Politicians put money in
.govs .
 Economy rules may fight back
 The “dot-gov bubble” burst?
Chart of NASDAQ closing values from 1994
2/4/2013 the Agency for Information Society Services 3

4.
The results shows troubles in Paradise
 From 2001-2005 only 577 e-government
transactions took place in Austria’s rich
Salzburg region, on average less than
three e-government transactions a
week.
 Of 60 e-government services offered
online, 23 were never used even once
in five years
Viktor Mayer-Schönberger
Harvard University
http://unpan1.un.org/intradoc/groups/public/documents/apcity/unpan025030.pdf
2/4/2013 the Agency for Information Society Services 4

5.
3 reasons for expected failure
 Government agencies fail to
cooperate on electronic
government projects, thus
stalling electronic government
progress.
 Citizens do not embrace
electronic government.
Viktor Mayer-Schönberger
Harvard University
http://unpan1.un.org/intradoc/groups/public/documents/apcity/unpan025030.pdf
2/4/2013 the Agency for Information Society Services 5

6.
Why institutions fail to cooperate
Knowledge
Level Human Capital Culture Infrastructure
Processes
Manual systems of
OPERATE Individual Personal Me
non-networked PCs
Our group vs. the rest of
CONSOLIDATE Functional group Department Functional systems
the organization
INTEGRATE Enterprise Group Enterprise All of us Systems
Extended Extended enterprise
OPTIMIZE Enterprise Group Our partners and us
enterprise systems
INNOVATE Dynamic network Situations matrix Adaptive groupings Adaptive systems
Five levels of maturity as described in The Business Intelligence Competency Center: A SAS® Approach
2/4/2013 the Agency for Information Society Services 6

7.
Why citizen do not use egov
 e-Government is more technology
oriented than client oriented
(business run by engineering)
 Not customer centric
 Added value for whom?
 Not promoted
 Whichis the percentage of advertising
expenses in e-government projects?
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8.
Solution: egovernment as a business
Client Support
(call center)
Skill Center
Policies and Regulations
(Project Management)
Strategic Partnerships
Software &
Customer Relations
Content
Implementation
New Services
Security Documentation
Hardware &
Networking
Providers
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9.
Conclusions
 Because of a strong link with its finance providers
and a weak link with its end users, e-government
may invest in useless projects (as “dot-com”
companies in the 90’s)
 An output or outcome-oriented metric (i.e. cost per
user or cost per burden saved) may affect the
political trust, support and financing therefore a fall
of e-government as we know it.
 Since a service is delivered to customers a sale
should be made (Know Your Customers!)
Daniel Gruia
2/4/2013 the Agency for Information Society Services 9

10.
Thank you for your attention!
daniel.gruia@assi.ro
 Bibliography:
• The Chief Information Officers Council - Federal Enterprise
Architecture - www.cio.gov/Documents/fedarch1.pdf
• Miller, Gloria J., ed. 2005. The Business Intelligence
Competency Center: A SAS® Approach. Cary, NC: SAS
Institute Inc.
• US Census Bureau - http://www.census.gov
• Porter, M. E. (2001), Strategy and the Internet, Harvard
Business Review, 79(3)
• Viktor Mayer-Schönberger, Harvard University, From Electronic
Government to Information Government
• Alberta TREASURY, 1996, Measuring Performance, A
Reference Guide
• https://www.econ.kuleuven.be/eng/tew/academic/liris/education
/SlidesBIS/Hoofdstuk%2010%20e-
commerce.ppt#351,1,Hoofdstuk 10: E-commerce
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