5. Lead Nurturing Defined
Lead nurturing is a relevant and consistent
dialog with viable potential customers,
regardless of their timing to buy.
6. Ideal Customer Profile
Define Your Ideal Customer Profile
• Sweet spot – ideal fit
• Most common criteria:
– Industry code
– Revenue
– Employee size
– Trigger events
– Sphere of influence
7. Your Universal Lead Definition
• Allow leads to be scored and prioritized
• Defines the degree of sales readiness
• Requires buy in from sales and marketing
Resource: “How to Precisely Define a "Lead" Before Marketing Begins”
http://www.startwithalead.com/article.asp?ARTICLEID=283
8. Build Your Lead Nurturing Library
What tools could your customer use and allows you to nurture
them at the same time
Resource: “Content Ideas for Lead Nurturing”
http://blog.startwithalead.com/weblog/2007/08/content-ideas-1.html
10. Step 7: Develop Lead Nurturing Tracks
Multi-track Lead Nurturing
Tip: Crawl, Walk, Run
(Client Plan for Q1 Audience 3 Contacts Deep)
CIO Q1 2008
Month 1 Free executive report via direct mail with follow-up call
Month 2 Invitation to executive roundtable via e-mail with follow-up call
Month 3 Link to relevant Podcast via e-mail with follow-up voicemail
Director of IT Q1 2008
Month 1 3rd party article via e-mail and voice mail
Month 2 3rd party article via e-mail with follow-up
Month 3 Link to relevant webinar via e-mail with follow-up call
IT Manager Q1 2008
Month 1 Relevant white paper via e-mail with voice mail
Month 2 Direct mail piece
Month 3 Invitation to webcast via e-mail with follow-up call
11. Executing Lead Nurturing
Tracking and Managing Your Leads
Company Touchpoint History
04/30/2008 - Called - Rory Smith - Talked to DM
04/20/2008 - Called - Rory Smith - Got voice mail
04/17/2008 - Email Link Clicked - Rory Smith - Campaign 2008-04-17
04/17/2008 - Email Sent - Rory Smith - Message: How to optimize your outsourced teleprosp
04/17/2008 - Email Sent - Sylvie Jones - Message: How to optimize your outsourced teleprosp
04/17/2008 - Email Sent - Joel Koppelman - Message: How to optimize your outsourced teleprosp
04/08/2008 - Called - Rory Smith - Talked to DM
03/26/2008 - Called - Rory Smith - Talked to DM
03/20/2008 - Called - Rory Smith - Talked to DM
03/20/2008 - Called - Rory Smith - Got voice mail
03/19/2008 - Touchpoint - Rory Smith - Inquiry - Web
03/13/2008 - Email Link Clicked - Sylvie Jones - Campaign 2008-03-13
03/13/2008 - Email Sent - Sylvie Jones - Message: Why cost-per-lead budgets fail
03/13/2008 - Email Sent - Joel Koppelman - Message: Why cost-per-lead budgets fail
02/14/2008 - Email Sent - Sylvie Jones - Message: Using the phone in your lead generation s
02/14/2008 - Email Sent - Joel Koppelman - Message: Using the phone in your lead generation s
02/07/2008 - Called - Mitchell Codkind - Got voice mail
02/04/2008 - Called - Kelly Henry - Got voice mail
01/31/2008 - Called - Sylvie Jones - Got voice mail
01/29/2008 - Called - Sylvie Jones - Got voice mail
01/24/2008 - Touchpoint - Sylvie Jones - Blog Subscription - B2B Lead Generation