Selindo Alpha presentation at solution day 2019

1. CX for Financial Industry
PT Selindo Alpha
sudibyo@selindo.com
62 811 848 654

2. POJK - 2013

3. ICE Play One
Simplify Your Customer Access
Any where
Any time
Any device
Simpler
Low cost

4. OMNI Channels
• Voice call
• Video call
• Chatting
• eMail
• SMS
*) except Outbound

5. Same Experiences from
PC/Laptop/Tablet/SmartPhone
Simplicity powered - internet based
Voice/Video call, Chat, eMail, SMS
Drive the customer into one way, one only,
one thing, one to remember, one place, one
touch point
Easy to manage for the customer service
operations
Mention

6. B2C - UC + CC
Company
Internet
*) Business to Consumer - Unified Communication + Contact Center
UC
CC
Agents + Team
• Smartphone Android (Team)
• Computer Win 10 (Agent)
• Internet
Customers
• Smartphone Android
• Internet

7. WHAT ICE CAN DO
?Multi modal interaction [Voice,
Video & Chat]
Can be embedded into mobile
apps or desktop
* Both parties must connected to internet
🚫
• NO PSTN cost
• NO GSM cost
• NO Premium Call

8. HOW IT LOOKS
LIKE
8

9. ICE Play One
• Attached to website and/or mobile
apps
• Voice - Video - Chat - Email -
SMS
• Customer: any device - Agent:
PC/smartphone
• ACD: most idle Agent
• Just #mentioned
• Add-on CUG member
• Ticketing/real-time case status
• Add-on OutBound + PSTN
ICE phone
• Attached to website and/or mobile
apps
• Voice - Video - Chat - Email -
SMS
• Customer: any device - Agent:
smartphone only
• ACD: round robin
• Just #mentioned
• Add-on CUG member
• NO Ticketing
• NO Add-on OutBound + PSTNINTERNET based

11. Sudibyo - 62 811 848 654
Icephone

12. Internet Customer
Experience