1.
2010
MVNO solution
Ben oguntala
www.riesgoriskmanagement.com
3/1/2010

2.
WHAT IS 3G GPRS THE MVNO DASBOARD
TROUBLESHOOTER? The MVNO dashboard displays customer
3G GPRS TROUBLESHOOTER is a custom built behaviour on a network; it captures a service
tool designed to assist 3G and GPRS services provider’s number ranges and can assist in
providers as well as MVNO service providers troubleshooting customer problems.
to effectively manage their customers over a
It takes an operator’s number range and
GPRS or 3G network.
generates reports about the total number of
customer using the network, the total number
of faults and a break down of the faults. It also
generates from the statistics the call failure
rate, call completion rate and the most
prominent problems
UNIQUE SELLING POINTS
The key unique selling points of the 3G GPRS
TROUBLESHOOTER are:
1. Detect customer interaction with any
node on the network
2. Track customer end to end activity on The Management report
the network from GSM attach GPRS service providers and MVNOs are
through GPRS attach and detach to concerned about ensuring the customer
GSM detach. experience is positive.
3. Assist NOC or Helpdesk to spot
From time to time problems exist for
customer problem in real time
customer and due to the fact that MVNOs do
4. Reduce customer problem resolution
not own their networks it can sometimes
to less than 30minutes if fixable.
create a problem for resolution of customer
5. Provide MVNOs with the capability to
problems.
see customer’s behaviour on a
network. Our management reports allows the
6. Reports on the total number of Management teams to see some of the most
customers using the service, including prominent issues regarding the network, key
the total number of customers, total customer problems, the major issues across
numbers of faults they experienced, the various nodes of the network.
prominent issues being faced with the
network.
7. Correlate management report.

3.
HOW THE 3G GPRS The Troubleshooter can based on an operator
network and access over secure web interface
TROUBLESHOOTER WORKS
by the MVNO or can be located on the MVNO
The 3G GPRS TROUBLESHOOTER captures
network extracting feeds from various Telco
network activities from various nodes on the
operators.
network and correlates them with the ETSI
standards of operation.
It looks at the following key stages in a
network operation:
MS attach
•TMSI | MNC | MCC | LAC RAC
TMSI
•Identity Request – TMSI
•Identity response - IMSI
Network
•IMEI Check Request
•Location Updating Request
•Update Location Ordering the 3G GPRS
•GMM Attach Complete TROUBLESHOOTER
•GPRS attach The 3G GPRS TROUBLESHOOTER is a custom
•GPRS detach built development that is hosted inside your
network. The solution takes an average of 6
PDP context months for the development cycle to go live.
•Activate PDP Context The key costs are:
•DNS Query/response
•Create PDP Context Request  3 Man resources * 6 months
•Radius Authentication Request  1 PM * 7 months
•DHCP Address Request/Response
 Licences
•Create PDP Context Response
 Software cost
•Activate PDP Context Accept
Contact details
As these are the key junctures in a successful Ben Oguntala
connection on the network, the tool is able to
Ben.oguntala@riesgoriskmanagement.com
detect where the customer is having problem
and the relevant details that 2nd and 3rd level www.riesgoriskmanagement.com
supports can use for quicker resolution of the
problem. Telephone - +44 (0) 7812 039 867