Telespan conferencing conference in Las Vegas March 7-8 2013, hosted by Elliot Gold.

1. Dave Michels
@DaveMichels
TalkingPointz.com
Telespan March 2013

2. The Jetson’s
@DaveMichels

3. The Jetson’s
Dick Tracy’s Watch
@DaveMichels

4. The Jetson’s
Star Trek Star Wars
@DaveMichels

5. The Jetson’s
Star Trek and Star Wars
2001 Space Odyssey
@DaveMichels

6. The Jetson’s
Star Trek and Star Wars
2001 Space Odyssey
@DaveMichels

7. In 2003 VoIP was New
• I can remember explaining VoIP that is was
kind of like Vonage.
• I can remember explaining the benefit of a “work phone” at
Home
• “Yech!”
• “Why Would I Want that?”
• Two Weeks Ago: Yahoo Ordered Employees Back to the
Office
• “Yech!”
• “Why Would I Want that?”
@DaveMichels

8. Technology Shifts
• Two Kinds
• Super Fast – blink of the eye (speeds/feeds/models)
• Slow creeping, transformative changes (trends, usage)
It is time to
re-assess video
@DaveMichels

9. Is Video Important?
Twice as many people are afraid of going blind as are afraid of
premature death or heart disease.
• We have become numb to video – accepting voice only
communications
• Imagine meetings where everyone has a blindfold
• How much would you pay to take the blindfolds off?
• Price is dropping
• Video is voice Plus More
• Consider the difference between movies and books, or
TV and Radio
• Internet is transitioning from text to video (Youtube, Netflix)
@DaveMichels

10. Myths about Video
Revisit Assumptions About Video Communications.
• Video is Skype
• Peaked
• Intimidating
• Expensive
• Not Important
• Luxury
• Complex User Experience
• Poor Substitute for Meetings
@DaveMichels

11. I Learned Everything from TV
• The TV Boom
• 1949: 940,000 homes had TVs
• 1953: 20 Million homes had TVs
• Initially TV imitated Radio
• Sports and Wars changed the model
• TV discovered it was more than radio
@DaveMichels

12. Prepare for BIG VIDEO
• Video Is moving out of the boardroom…into our
lives
• Video is more than meetings and conferences
• Video meetings are just getting started
• The revolution Is upon us
@DaveMichels

13. The Forecast: A Perfect Storm
WebRTC
@DaveMichels

14. Simple Video Appliances
• Biscotti
• Tely
• Aver
• Creative Labs InPerson HD
• Logitech TVCam HD
• Nintendo Wii U
@DaveMichels

15. Big Video
• Democratization of Video
• Rich Video
• HD
• Content Sharing
• Good Sound
Don’t Get Marooned!
• Lighting and Acoustics
• Recording
• Analytics
• Ubiquity
• Prices Dropping
@DaveMichels

16. Video is not a technology
• Think of video as an application
• Move away from codecs, signaling, speeds, and feeds
• Move toward connecting people
This happened with mobility
• Mobile first
• Mobile strategies
• Mobility
@DaveMichels

17. Video Usage Shifting
• Consumer/Prosumer
• Distributed Teams
• Beyond Departmental Meetings
• Job Interviews
• Across Corporate Boundaries
• Friends and Families
• Ambient Video
Video is becoming natural, not the exception
@DaveMichels

18. Big Video Goes Beyond Conferencing
• Education
• Medical
• Judicial
• Banking
• Innovative Startups
The value of video is not in the technology, but
the application and use.
@DaveMichels

19. Big Video Common Themes
Reliability Integration
Security Support
APIs
@DaveMichels

20. Education
• Khan Academy is just the beginning
• Massive Online Open Courses will disrupt higher education
• 1000 randomly selected higher education students
• Subtract out the students at UC News’ Top 100 Liberal Arts Colleges
and universities
• Subtract out the Ivy Leagues (Stanford, MIT, Emory, Rice, Vanderbilt,
Clemson, Drexel
• Subtract the famous state schools (UMass, Virginia, the California
universities)
• You still have 900 students left Source: Clay Shirky
• Plus corporate training, self-help programs, and hobby oriented
education
• For millions the institutions in which they enroll are more reliable
producers of debt than a career path
@DaveMichels

21. The Education Fantasy
“We know that effective learning is best achieved
through the engagement of other deeply attentive
human beings. The learning might occur in a
traditional classroom, but it might happen in a
different space: a lab, a mountain stream, an
international campus, a cafeteria, a residence
hall, a basketball court.”
Daryl Tippens, the Provost of Pepperdine
@DaveMichels

22. The Education Reality
Pepperdine University offers online degrees
• Masters and Doctorate
• 85% of the courses can be taken remotely
Classroom in the Mountains
@DaveMichels

23. Education
@DaveMichels

24. MBA Telepresence Classroom, source Fast Company
@DaveMichels

25. Medical
• Ripe for Disruption
• Evan as an Outsider, Terrible Waste is Visible
• How Much Time to allow for a 15 minute
appointment?
• Docs are struggling
• The Association of American Medical Colleges forecasts
a 130,000 physician shortage by 2025
@DaveMichels

26. Personal Medical Lab
• An iPhone case that does a cardiogram for
$199
• Smartphone accessories that can test urine,
sweat, saliva, and blood
• Smartphones can do real-time passive
monitoring of certain human conditions
with a skin mounted sensor
• What happens with the smartphone has
more diagnostic capabilities than the
doctor’s office?
• If the lab work can be done at home, why
not the consult?
@DaveMichels

27. Judicial
• The concept that the prosecutor, defendant, judge, jury, and
witnesses all meet at the same time and place is obsolete
• Prisoner transport/security
• Rising cost of travel
@DaveMichels

28. Video Justice
“In a perfect world, one with enough money
available for all who need legal
representation to afford it, I would prefer all
parties, witnesses and attorney to be
physically present in my courtroom.
However, given the realities of funding for
legal services corporations, pro bono
difficulties and the demographic realities
facing residents [in rural areas], video
conferencing provides the best method of
improving access to justice since the
invention of the telephone.” Link
Honorable Gary L. Day (District Judge,
Sixteenth Judicial District, Montana)
@DaveMichels

29. American Well
• Get interactive medical advice from a doctor (not a website) from home
• Follow-ups
• Third World/Haiti
• Not a replacement
• Being Deployed by United Healthcare and Aetna
@DaveMichels

30. Healthspot Kiosk
@DaveMichels

31. Banking – PTM: Personal Teller Machines
• Defense Bank in Australia established a video call centre at its
Melbourne head office, to service customers in their homes
• Remote staff handle account openings and loans. Teller in a call
center can operate the machine remotely
• Expanding its Partnership: In January 2013 NCR bought uGenius
Technology
"For one thing, we're seeing such incredible
demand from our customers in North
America…The other part where we see the
timing is right is internationally, where
there is a lot of market interest "
Brian Bailey, VP and GM of Branch
@DaveMichels Transformation at NCR

32. Banking – PTM: Personal Teller
Machines
• Defense Bank in Australia established a video call centre at its
Melbourne head office, to service customers in their homes.
• Most Coastal Federal Credit Union branches in North Carolina have
no tellers. Remote staff handle account openings and loans. Teller
in a call center can operate the machine remotely.
• Expanding its Partnership: In January 2013 NCR bought uGenius
Technology
"For one thing, we're seeing such incredible
demand from our customers in North
America…The other part where we see the
timing is right is internationally, where
there is a lot of market interest "
Brian Bailey, VP and GM of Branch
@DaveMichels Transformation at NCR

33. WebRTC: Game Changer?
• What if every desktop web browser becomes a rich
client?
• Voice
• Video
• IM
• Desktop Sharing
• WebRTC is the big democratizer
• Free? (Codec, Camera, Audio gear)
• Expected to spread
• Appliances (TVs)
• Mobile Devices
@DaveMichels

34. WebRTC Debate
• There is SOME debate over when it
changes the game
• There is NO DEBATE if it will change the
game
• WebRTC will create applications and
opportunities previously unimagined
• Watch this space closely
Read: BlogGeek.me
@DaveMichels

35. Innovative Video Companies
• VaaS
• Chat Roulette
• Verbling.com
• Nexistant
• QuicklyChat
• LiveNinja
@DaveMichels

36. Video as a Cloud Service
• Direct and obvious proposition
• Simplify the process
• Seamless Interop as a Service
• Scheduling
• Firewall
• MCU as a Service (MaaS)
• Lower Cost
• Channel Opportunities
@DaveMichels

37. ChatRoulette.com
Five Reasons why Chat Roulette is Addictive – Wired Magazine
1. Inner Internet exhibitionist unleashed
• Elsewhere there are consequences for uploading antics to the web
• Act crazy, remain anonymous
2. Next Button
3. Throwback to Unpoliced Internet Era
• Return to days of IRC, Usenet, old school AOL chat rooms
• Unsupervised Shock Value
4. Interesting
• Talk to [interesting] people you otherwise never would
• Intelligent discourse does happen
5. It is Fun!
@DaveMichels

38. Verbling.com
• Learn foreign languages with a native
• Chatroulette meets language learning
@DaveMichels

39. Nexistant
• Video Kiosk Reception
• One receptionist to many lobbies
• Hardware optimized:
scanner and printer
for Visitor Badge
@DaveMichels

40. QuicklyChat
• Push to Talk Video
• More like IM
• Instead of persistent
video connection
• Auto Answers – like IM
• Less intrusive
@DaveMichels

41. Live Ninja
Video Chat with experts (all in one)
• Finding the right person (Search)
• Logistics to meet
• Payment system
• Video chat
@DaveMichels

42. Take Aways
• Video Is Growing: Big Video is upon us!
• Needs to be Simpler
• Think of video as an application/solution, not a
technology
• Dialing and connecting needs to be simple
• The vendors will only solve this via Islands
• Opportunity exists!
• Tremendous opportunities for solutions that enable
simple video that is integrated into applications – that
solve problems
@DaveMichels

43. Strategies
AUDIO CONFERENCING PROVIDERS
• Leapfrog
• Mid Market Cloud Services
• Ignore Consumer
• Specialize
VIDEO CONFERENCING VARs
• Service focus
• Wean off hardware margins
• Tely will sell more units than Polycom
• Integrate – APIs (WebRTC)
@DaveMichels

44. Strategies
VoIP SERVICE PROVIDERS
• Integrate video services into the solution
• Video phones/clients
• iPad clients
• Focus on software based solutions
• Find the space between consumer/free and Room
Systems/Premium
HARDWARE MANUFACTURERS
• Eat your young [before someone else does]
• Wean off the hardware margins
• Think Volume
@DaveMichels

45. The Future of Video is Tomorrow
@DaveMichels

46. Tomorrow is Friday
• Fantasy is moving to reality
• The Fantasy/Science Fiction view of Video
was not bold enough
It’s time to take the blindfold off
@DaveMichels

47. Dave Michels
@DaveMichels
www.TalkingPointz.com