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The Workforce is Learning
Differently. What Does it
Mean for the Digital CLO?
Sponsored by:
David Wentworth
Principal Lear...
Thank You To Our Sponsor!
© Brandon Hall Group 2017 2
HCM Research and Advisory Firm
© Brandon Hall Group 2017 3
FOUNDED IN 1993
Community of 300,000+
10,000 Global Clients
Lea...
How We Help You
© Brandon Hall Group 2017 4
MEMBERSHIP
STRATEGIC
CONSULTING
EXCELLENCE
AWARDS
PROFESSIONAL
DEVELOPMENT
Lea...
Open Surveys
© Brandon Hall Group 2017 5
Visit www.brandonhall.com click Open Surveys
If you would like to join a panel of...
How To Ask Questions
© Brandon Hall Group 2017 6
• Submit your questions
or comments about the
discussion to our
presenter...
© Brandon Hall Group 2017
Trends in the Workforce
The Case for Employee Engagement
How We Really Learn
We need experts: Wh...
© Brandon Hall Group 2017
Trends
Impacting the
Workforce
© Brandon Hall Group 2017
The World of Work is Changing
OLD
Hierarchy
Data/process-centric
Top-down control
Homogenous
Man...
© Brandon Hall Group 2017
Learning is Changing, Too…
• Classes
• Courses
• ADDIE
• Compliance
• Completions
• Grades
• Exp...
© Brandon Hall Group 2017
Remember…
The Millennials are coming!
© Brandon Hall Group 2017
A Shifting Workplace
34.6%
42.4%
34.1%
31.6%
28.9%
20.4%
2.4% 2.6%
2015 2017
Millennials Generat...
© Brandon Hall Group 2017
Top Learning Initiatives for
Achieving Business Goals
38.4%
52.1%
50.7%
50.3%
45.9%
43.8%
41.1%
...
© Brandon Hall Group 2017
We’re Not Ready
17.5%
18.5%
18.2%
13.7%
15.4%
7.2%
7.9%
14.0%
7.9%
8.2%
7.5%
12.3%
17.5%
19.5%
2...
© Brandon Hall Group 2017
Modern learning delivery cannot occur within the same
hierarchies and infrastructure we have rel...
© Brandon Hall Group 2017
POLL 1: What workforce trends are
most impacting your organization?
1. Millennials specifically
...
© Brandon Hall Group 2017
THE CASE FOR
EMPLOYEE
ENGAGEMENT
7 out of every 10 employees are disengaged at work
EMPLOYEES ARE NOT ENGAGED
32%
Engaged
50.8%
Disengaged
17.2%
Actively
D...
© Brandon Hall Group 2017
Manager Judgment
Dreaded
Once a year
About the employer
Rating
Employee Inspiration
Motivating
O...
© Brandon Hall Group 2017
THE RECIPE
FOR ENGAGED
EMPLOYEES Enable learning so people can
build skills and expertise
Track ...
© Brandon Hall Group 2017
TOP 6 DRIVERS OF ENGAGEMENT
Clear Career Path Involved in decisions that
affect my work
Necessar...
© Brandon Hall Group 2017
THE BUSINESS
CASE FOR
ENGAGEMENT
3x
Innovation
25%
Lower turnover
22%
Higher productivity
Positi...
© Brandon Hall Group 2017
POLL 2: What are the top drivers for
your organization for Employee
Engagement?
1. Clear Career ...
© Brandon Hall Group 2017
TELL ME
ABOUT YOUR
EDUCATION?
© Brandon Hall Group 2017
LEARNINGTRAINING VS.
Business Centric
Transactional
LMS/Compliance
Conformity
Control
Learner Ce...
© Brandon Hall Group 2017
TRAINING IS
TRANSACTIONAL
AND,
TRADITIONAL
TRAINING
$160B
Spent by US businesses annually on
employee learning and training
80%
Is said to be forgot...
© Brandon Hall Group 2017
LEARNING IS
TRANSFORMATIONAL
© Brandon Hall Group 2017
LEARNING AT
THE TIME OF
NEED
© Brandon Hall Group 2017
SELF-DIRECTED LEARNING
Source: Degreed, Bring Your Own Learning, 2/2015; Degreed, The Importance...
© Brandon Hall Group 2017
HOW DO YOU LEARN?
Most people search first and ask people second
Source: Degreed, How the Workfo...
© Brandon Hall Group 2017
EVERYONE CAN NOW LEARN ANYTHING
THEY WANT ANYWHERE
© Brandon Hall Group 2017
CAREER-LONG LEARNING
Get credit for
everything I learn
“Netflix for Learning”
learn from every s...
© Brandon Hall Group 2017
POLL 3: How do people learn in
your organization?
1. Mostly from informal sources (Google, Youtu...
WE NEED
EXPERTS.
© Brandon Hall Group 2017
1
MAKE
LEARNING A
VALUE AND A
PRIORITY
© Brandon Hall Group 2017
2
SHIFT THE
FOCUS TO
EMPLOYEES
NEEDS
© Brandon Hall Group 2017
3
ADOPT A
PERSONALIZED,
LEARNING-ON-
DEMAND
MENTALITY
© Brandon Hall Group 2017
4
LET
EMPLOYEES
TEACH OTHER
EMPLOYEES
© Brandon Hall Group 2017
5
ADOPT THE
RIGHT
TECHNOLOGY
© Brandon Hall Group 2017
6
ANALYZE YOUR
EMPLOYEES’
EXPERTISE
© Brandon Hall Group 2017
7
MAKE
EXPERTISE
COUNT
Get credit for skills
you develop
Build your Lifelong
Learning Profile
Ma...
© Brandon Hall Group 2017
POLL 4: Which of these areas is your
organization focusing most on?
1. Company Culture / Creatin...
© Brandon Hall Group 2017
THE NEW
LEARNING
LEADER
© Brandon Hall Group 2017
INSPIRE
VS.
CONTROL
© Brandon Hall Group 2017
OPPORTUNITIES
TO BE
SUCCESSFUL
Invest
Engage
Challenge
© Brandon Hall Group 2017
THE NEW
LEARNING
LEADER
Focus on the whole experience:
learning + culture +
employee engagement
...
© Brandon Hall Group 2017
THE NEW
LEARNING
ORGANIZATION
Get more people involved in
learning – experts - it’s
everybody’s ...
© Brandon Hall Group 2017
EBAY
CAREER &
LEARNING
STRATEGY
© Brandon Hall Group 2017
POLL 5: Does your organizations
have any of the following roles in
learning?
1. Content Curators...
© Brandon Hall Group 2017
Key Takeaways
• The workforce is changing and so we need to think
about learning differently too...
Questions?
Thank you for
joining us today!
If you have any additional questions, please email us at
success@brandonhall.com.
Learn More About Us
Products and services that we offer
© Brandon Hall Group 2017 54
How We Help You
© Brandon Hall Group 2017 55
MEMBERSHIP
STRATEGIC
CONSULTING
EXCELLENCE
AWARDS
PROFESSIONAL
DEVELOPMENT
Le...
We Do This Through…
Research and Analysis that Define New HCM
Standards
Success Stories from Global Organizations that Sho...
Membership Offers Tailored
Support
RESEARCH ACCESS & EVENTS
• Reports
• Case Studies, Frameworks & Tools
• DataNow® & Tota...
Strategic Consulting Offers
Expert Solution Development
BENCHMARKING
• Competitive/Comparative
• Maturity Model
• Custom R...
Why Brandon Hall Group
© Brandon Hall Group 2017 59
1
2
3
4
5
We offer flexible, high-value memberships that offer
everyth...
Research Calendar
60
LEARNING AND DEVELOPMENT
TALENT MANAGEMENT
© Brandon Hall Group 2017
Research Calendar
61
TALENT ACQUISITION
WORKFORCE MANAGEMENT/HR
© Brandon Hall Group 2017
What Our Clients Have to Say
Brandon Hall Group’s Excellence Awards allows you
to take a deeper dive and evaluate the prog...
What Our Clients Have to Say
I describe the attention and that customer service
that I’ve experienced as being excellent. ...
HCMx Radio
© Brandon Hall Group 2017 64
THE ONLY PODCAST IN THE HCM ARENA THAT WEAVES CURRENT MARKET
RESEARCH, HR TECHNOLO...
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The Workforce is Learning Differently. What Does it Mean for the Digital CLO?

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Organizational learning is always evolving, but it seems that we have reached a point in time when it is changing more rapidly than companies can keep up with. The changes are both dramatic and incremental, and coming from every direction. Simply changing what we do is not enough, we need to start changing who we are. Do today’s learning organizations and the people running them have the DNA to deliver the modern learning experience?

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The Workforce is Learning Differently. What Does it Mean for the Digital CLO?

  1. 1. The Workforce is Learning Differently. What Does it Mean for the Digital CLO? Sponsored by: David Wentworth Principal Learning Analyst, Brandon Hall Group @DavidMWentworth Kelly Palmer, CLO, Degreed
  2. 2. Thank You To Our Sponsor! © Brandon Hall Group 2017 2
  3. 3. HCM Research and Advisory Firm © Brandon Hall Group 2017 3 FOUNDED IN 1993 Community of 300,000+ 10,000 Global Clients Leading Independent HCM Research & Analyst Firm Publishing 2+ Pieces of Research Each Day Sample of Our Clients
  4. 4. How We Help You © Brandon Hall Group 2017 4 MEMBERSHIP STRATEGIC CONSULTING EXCELLENCE AWARDS PROFESSIONAL DEVELOPMENT Learning & Development Talent Management Leadership Development Talent Acquisition Workforce Management
  5. 5. Open Surveys © Brandon Hall Group 2017 5 Visit www.brandonhall.com click Open Surveys If you would like to join a panel of survey takers, please contact us at success@brandonhall.com • Recruitment Marketing Practices 2017 • Extended Enterprise Learning 2017 • State of Talent Acquisition 2017 • HCM Technology 2017
  6. 6. How To Ask Questions © Brandon Hall Group 2017 6 • Submit your questions or comments about the discussion to our presenters using the Questions tab on your control panel. • Presentation slides and giveaways can be found in the Handouts tab on your control panel. Recording & Slides will also be sent out after the webinar.
  7. 7. © Brandon Hall Group 2017 Trends in the Workforce The Case for Employee Engagement How We Really Learn We need experts: What managers and leaders can do to help employees learn The changing role of the CLO and Learning Organization How To Ask Questions
  8. 8. © Brandon Hall Group 2017 Trends Impacting the Workforce
  9. 9. © Brandon Hall Group 2017 The World of Work is Changing OLD Hierarchy Data/process-centric Top-down control Homogenous Managed change Integrated silos Permission Incremental improvement New Wirearchy People-centric Bottom-up collaboration Diverse Organic innovation Borderless unification Enablement Agile transformation
  10. 10. © Brandon Hall Group 2017 Learning is Changing, Too… • Classes • Courses • ADDIE • Compliance • Completions • Grades • Experience • Social/Collaborative • Video • Mobile • Agile • Connections • Context • Personalization
  11. 11. © Brandon Hall Group 2017 Remember… The Millennials are coming!
  12. 12. © Brandon Hall Group 2017 A Shifting Workplace 34.6% 42.4% 34.1% 31.6% 28.9% 20.4% 2.4% 2.6% 2015 2017 Millennials Generation X Baby Boomers Traditionalists
  13. 13. © Brandon Hall Group 2017 Top Learning Initiatives for Achieving Business Goals 38.4% 52.1% 50.7% 50.3% 45.9% 43.8% 41.1% 46.2% 26.0% 15.1% 14.0% 11.0% 11.6% 14.0% Aligning the learning strategy with the business Increasing the amount of experiential (on-the-job) learning Increasing the amount of informal learning Improving learning analytics Revising existing content for new modalities Creating smaller content objects Redesigning the classroom experience Important Critical
  14. 14. © Brandon Hall Group 2017 We’re Not Ready 17.5% 18.5% 18.2% 13.7% 15.4% 7.2% 7.9% 14.0% 7.9% 8.2% 7.5% 12.3% 17.5% 19.5% 20.5% 22.3% 24.3% 32.5% 37.3% 38.4% 39.7% 50.3% Increasing experiential learning Redesigning the classroom experience Revising existing content for new modalities Increasing the amount of informal learning Creating smaller content objects Improving learning analytics Incorporating social tools Leveraging simulations Incorporating mobile delivery Increasing learner-contributed content Exploring games/gamification Not at all prepared Ready to take action
  15. 15. © Brandon Hall Group 2017 Modern learning delivery cannot occur within the same hierarchies and infrastructure we have relied on for decades. New skills, philosophies, platforms and technologies will be required to keep organizations moving forward.
  16. 16. © Brandon Hall Group 2017 POLL 1: What workforce trends are most impacting your organization? 1. Millennials specifically 2. All generations in same workforce 3. Organization stuck in old ways of thinking 4. Technology and digital transformation 5. Accelerated Rate of Change
  17. 17. © Brandon Hall Group 2017 THE CASE FOR EMPLOYEE ENGAGEMENT
  18. 18. 7 out of every 10 employees are disengaged at work EMPLOYEES ARE NOT ENGAGED 32% Engaged 50.8% Disengaged 17.2% Actively Disengaged Source: Gallup 2015
  19. 19. © Brandon Hall Group 2017 Manager Judgment Dreaded Once a year About the employer Rating Employee Inspiration Motivating Ongoing About the employee Feedback CAREER DEVELOPMENT PERFORMANCE MANAGEMENT VS.
  20. 20. © Brandon Hall Group 2017 THE RECIPE FOR ENGAGED EMPLOYEES Enable learning so people can build skills and expertise Track learning & skills and provide opportunities to be successful Focus on Career Development
  21. 21. © Brandon Hall Group 2017 TOP 6 DRIVERS OF ENGAGEMENT Clear Career Path Involved in decisions that affect my work Necessary Development Career Development Teamwork Manager understands what motivates me
  22. 22. © Brandon Hall Group 2017 THE BUSINESS CASE FOR ENGAGEMENT 3x Innovation 25% Lower turnover 22% Higher productivity Positively impacts productivity, performance, profitability.
  23. 23. © Brandon Hall Group 2017 POLL 2: What are the top drivers for your organization for Employee Engagement? 1. Clear Career Path 2. Career Development 3. Necessary skill development for current job 4. Manager understand what motivates me 5. Teamwork
  24. 24. © Brandon Hall Group 2017 TELL ME ABOUT YOUR EDUCATION?
  25. 25. © Brandon Hall Group 2017 LEARNINGTRAINING VS. Business Centric Transactional LMS/Compliance Conformity Control Learner Centric Experiential Curated Content Individuality Freedom
  26. 26. © Brandon Hall Group 2017 TRAINING IS TRANSACTIONAL
  27. 27. AND, TRADITIONAL TRAINING $160B Spent by US businesses annually on employee learning and training 80% Is said to be forgotten within 30 days <15% Successfully apply what they learn Source: Grovo, 2015 DOESN’T WORK
  28. 28. © Brandon Hall Group 2017 LEARNING IS TRANSFORMATIONAL
  29. 29. © Brandon Hall Group 2017 LEARNING AT THE TIME OF NEED
  30. 30. © Brandon Hall Group 2017 SELF-DIRECTED LEARNING Source: Degreed, Bring Your Own Learning, 2/2015; Degreed, The Importance of Informal Learning, 7/2015; Degreed, How the Workforce Learns in 2016, 1/2016 5X 61% $339.00 Workers spend up to 5x more time learning on their own each week than from employers. 61% would put in even more time on their own if they got professional credit for it. 75% invested their own money (average of $339 each) on career related learning last year.
  31. 31. © Brandon Hall Group 2017 HOW DO YOU LEARN? Most people search first and ask people second Source: Degreed, How the Workforce Learns in 2016, 1/2016; Question: Where do you go for guidance and/or recommendations when you need to learn something new? 21% 23% 28% 43% 47% 55% 69% L&D or HR department External network Employer's LMS Browse specific resources Search the Internet Peers at work Boss or mentor
  32. 32. © Brandon Hall Group 2017 EVERYONE CAN NOW LEARN ANYTHING THEY WANT ANYWHERE
  33. 33. © Brandon Hall Group 2017 CAREER-LONG LEARNING Get credit for everything I learn “Netflix for Learning” learn from every source See pathways for any skill & every job Learn with and from others Get to take my learning profile with me through my career Certify my skills however I obtain them
  34. 34. © Brandon Hall Group 2017 POLL 3: How do people learn in your organization? 1. Mostly from informal sources (Google, Youtube, free content they can find on-demand) 2. Your organization’s L&D classes 3. Curated Content from a variety of sources 4. Learning Libraries (Skillsoft, Lynda, Safari, etc.) 5. A combination of 2 or more of the above
  35. 35. WE NEED EXPERTS.
  36. 36. © Brandon Hall Group 2017 1 MAKE LEARNING A VALUE AND A PRIORITY
  37. 37. © Brandon Hall Group 2017 2 SHIFT THE FOCUS TO EMPLOYEES NEEDS
  38. 38. © Brandon Hall Group 2017 3 ADOPT A PERSONALIZED, LEARNING-ON- DEMAND MENTALITY
  39. 39. © Brandon Hall Group 2017 4 LET EMPLOYEES TEACH OTHER EMPLOYEES
  40. 40. © Brandon Hall Group 2017 5 ADOPT THE RIGHT TECHNOLOGY
  41. 41. © Brandon Hall Group 2017 6 ANALYZE YOUR EMPLOYEES’ EXPERTISE
  42. 42. © Brandon Hall Group 2017 7 MAKE EXPERTISE COUNT Get credit for skills you develop Build your Lifelong Learning Profile Map learning to skills to jobs
  43. 43. © Brandon Hall Group 2017 POLL 4: Which of these areas is your organization focusing most on? 1. Company Culture / Creating a learning culture 2. Personalized Learning 3. New Technology 4. Peer-t—Peer learning 5. Learning Analytics
  44. 44. © Brandon Hall Group 2017 THE NEW LEARNING LEADER
  45. 45. © Brandon Hall Group 2017 INSPIRE VS. CONTROL
  46. 46. © Brandon Hall Group 2017 OPPORTUNITIES TO BE SUCCESSFUL Invest Engage Challenge
  47. 47. © Brandon Hall Group 2017 THE NEW LEARNING LEADER Focus on the whole experience: learning + culture + employee engagement Inspire rather than control Learning in the context of building skills for jobs and careers Take risks, change the conversation, challenge the status quo, create a movement 1 2 3 4
  48. 48. © Brandon Hall Group 2017 THE NEW LEARNING ORGANIZATION Get more people involved in learning – experts - it’s everybody’s role Content curators & community managers Learning experience designers & design thinking Data Analysts & Technologists 1 2 3 4
  49. 49. © Brandon Hall Group 2017 EBAY CAREER & LEARNING STRATEGY
  50. 50. © Brandon Hall Group 2017 POLL 5: Does your organizations have any of the following roles in learning? 1. Content Curators 2. Web/UX designer 3. Community Managers (social learning) 4. Data analyst 5. Learning Experience desginers
  51. 51. © Brandon Hall Group 2017 Key Takeaways • The workforce is changing and so we need to think about learning differently too • We can engage employees by focusing on their career development and helping them build skills for now and the future • It’s important to understand how people really learn (and like to learn) • It’s crucial to help ALL employees build skills and expertise and to find the right technology to enable this • We should embrace the evolving role of the CLO and the new learning organization
  52. 52. Questions?
  53. 53. Thank you for joining us today! If you have any additional questions, please email us at success@brandonhall.com.
  54. 54. Learn More About Us Products and services that we offer © Brandon Hall Group 2017 54
  55. 55. How We Help You © Brandon Hall Group 2017 55 MEMBERSHIP STRATEGIC CONSULTING EXCELLENCE AWARDS PROFESSIONAL DEVELOPMENT Learning & Development Talent Management Leadership Development Talent Acquisition Workforce Management
  56. 56. We Do This Through… Research and Analysis that Define New HCM Standards Success Stories from Global Organizations that Show those Standards in Action Professional Development that Assesses Current State and Enables Innovation Flexible Services to Design and Implement Transformative Solutions Recognition that Validates the Transformation © Brandon Hall Group 2017 56
  57. 57. Membership Offers Tailored Support RESEARCH ACCESS & EVENTS • Reports • Case Studies, Frameworks & Tools • DataNow® & TotalTech® • Webinars and Research Spotlights • Annual HCM Conference ADVISORY SUPPORT • Ask the Expert • 1 on 1 Consultations • Research Briefings • Benchmarking CLIENT SUCCESS PLAN • Your Priorities • Executive Sponsor • Client Associate • Monthly Meetings © Brandon Hall Group 2017 57 To learn more about becoming a member or to sign up for a free trial, please email us at success@brandonhall.com
  58. 58. Strategic Consulting Offers Expert Solution Development BENCHMARKING • Competitive/Comparative • Maturity Model • Custom Research STRATEGY • Business Case • Planning • Organization & Governance TECHNOLOGY SELECTION • Vendor Selection • Architecture Design • Systems Evaluation DEVELOPMENT & INTEGRATION • Program Design • Assessment • Survey • Process Integration © Brandon Hall Group 2017 58 To learn more about consulting, please email us at success@brandonhall.com
  59. 59. Why Brandon Hall Group © Brandon Hall Group 2017 59 1 2 3 4 5 We offer flexible, high-value memberships that offer everything you need at a cost you can afford. Our research is better – more targeted, easily digestible, focused on business results, predictive, prescriptive. Our solutions gets better results – research-driven, focused on the business, simple, targeted, flexible approach. Our case studies are unique for their diversity and focus on business results. Our professional development is practical, tailored to your needs, and equips you to take action.
  60. 60. Research Calendar 60 LEARNING AND DEVELOPMENT TALENT MANAGEMENT © Brandon Hall Group 2017
  61. 61. Research Calendar 61 TALENT ACQUISITION WORKFORCE MANAGEMENT/HR © Brandon Hall Group 2017
  62. 62. What Our Clients Have to Say Brandon Hall Group’s Excellence Awards allows you to take a deeper dive and evaluate the programs that you’ve created at a level that you might not have the opportunity to do… They have always been a cornerstone for me. - Katrina Williams, Director, Sales Capability CDW https://youtu.be/OgdA_tpM55U © Brandon Hall Group 2017 62
  63. 63. What Our Clients Have to Say I describe the attention and that customer service that I’ve experienced as being excellent. They are very attentive and wherever I need to be connected to whomever, they are there to help me. - Joanne Veech, Global Talent Leader PwC https://youtu.be/YkY-v8gfW5k © Brandon Hall Group 2017 63
  64. 64. HCMx Radio © Brandon Hall Group 2017 64 THE ONLY PODCAST IN THE HCM ARENA THAT WEAVES CURRENT MARKET RESEARCH, HR TECHNOLOGY AND INDUSTRY LEADERS INTO EACH EPISODE To catch up on the latest episodes, visit www.brandonhall.com/hcmxradio or subscribe on iTunes

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