SlideShare une entreprise Scribd logo
1  sur  19
Télécharger pour lire hors ligne
Innovating the Self-Service Model by Adopting and Implementing Best Field Practices David Drain Executive Director Digital Signage Association Self-Service & Kiosk Association January 27, 2009
Media (Online, Email, Print) Strategic Partners WINCOR WORLD Associations Events
Promoting the successful deployment of self-service around the world PARTIAL LIST OF VENDOR MEMBERS
Promoting the successful deployment of self-service around the world PARTIAL LIST OF DEPLOYER MEMBERS
The modern consumer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ I never perfected an invention that I did not think about in terms of the service it might give others…I find out what the world needs, then I proceed to invent.” - Thomas Edison
Don’t start with technology ,[object Object],[object Object],[object Object],Brian Ardinger, Nanonation
 
Advice from Redbox
Avoid the top five mistakes of kiosk deployment ,[object Object],[object Object],[object Object],[object Object],[object Object],Source: “Top Five Mistakes of Kiosk Deployment,” by Gregg Kaplan, CEO, Redbox
Gaining kiosk acceptance ,[object Object],[object Object],[object Object],[object Object],[object Object]
Graphical User Interface
Graphical User Interface
Graphical User Interface
Overwhelming number of choices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Resources ,[object Object],[object Object],[object Object],[object Object]
Tips on requesting quotes ,[object Object],[object Object],[object Object],[object Object]
Questions?
Thank you! David Drain Executive Director Self-Service & Kiosk Association [email_address] www.selfservice.org

Contenu connexe

En vedette

Samostatná DomáCí PráCe Vzor
Samostatná DomáCí PráCe VzorSamostatná DomáCí PráCe Vzor
Samostatná DomáCí PráCe Vzorguest95e2ad
 
TECNOLOGÍAS DE INFORMACIÓN Y COMUNICACIÓN PARA LA ENSEÑANZA Y EL APRENDIZAJE-...
TECNOLOGÍAS DE INFORMACIÓN Y COMUNICACIÓN PARA LA ENSEÑANZA Y EL APRENDIZAJE-...TECNOLOGÍAS DE INFORMACIÓN Y COMUNICACIÓN PARA LA ENSEÑANZA Y EL APRENDIZAJE-...
TECNOLOGÍAS DE INFORMACIÓN Y COMUNICACIÓN PARA LA ENSEÑANZA Y EL APRENDIZAJE-...Janett Julca Flores
 
CURSO DE TECNOLOGÍAS DE INFORMACIÓN Y COMUNICACIÓN PARA LA ENSEÑANZA Y EL APR...
CURSO DE TECNOLOGÍAS DE INFORMACIÓN Y COMUNICACIÓN PARA LA ENSEÑANZA Y EL APR...CURSO DE TECNOLOGÍAS DE INFORMACIÓN Y COMUNICACIÓN PARA LA ENSEÑANZA Y EL APR...
CURSO DE TECNOLOGÍAS DE INFORMACIÓN Y COMUNICACIÓN PARA LA ENSEÑANZA Y EL APR...Janett Julca Flores
 
Writing for InJournalism
Writing for InJournalismWriting for InJournalism
Writing for InJournalismJosh Halliday
 
DSA Membership Meeting Feb 24 09
DSA Membership Meeting Feb 24 09DSA Membership Meeting Feb 24 09
DSA Membership Meeting Feb 24 09David Drain
 
Restaurant design trends - 2015 Fast Casual Executive Summit
Restaurant design trends - 2015 Fast Casual Executive SummitRestaurant design trends - 2015 Fast Casual Executive Summit
Restaurant design trends - 2015 Fast Casual Executive SummitDavid Drain
 

En vedette (10)

Diseño web clase01
Diseño web clase01Diseño web clase01
Diseño web clase01
 
Samostatná DomáCí PráCe Vzor
Samostatná DomáCí PráCe VzorSamostatná DomáCí PráCe Vzor
Samostatná DomáCí PráCe Vzor
 
Sesion05 06 07
Sesion05 06 07Sesion05 06 07
Sesion05 06 07
 
Weblog en Blogger
Weblog en BloggerWeblog en Blogger
Weblog en Blogger
 
TECNOLOGÍAS DE INFORMACIÓN Y COMUNICACIÓN PARA LA ENSEÑANZA Y EL APRENDIZAJE-...
TECNOLOGÍAS DE INFORMACIÓN Y COMUNICACIÓN PARA LA ENSEÑANZA Y EL APRENDIZAJE-...TECNOLOGÍAS DE INFORMACIÓN Y COMUNICACIÓN PARA LA ENSEÑANZA Y EL APRENDIZAJE-...
TECNOLOGÍAS DE INFORMACIÓN Y COMUNICACIÓN PARA LA ENSEÑANZA Y EL APRENDIZAJE-...
 
CURSO DE TECNOLOGÍAS DE INFORMACIÓN Y COMUNICACIÓN PARA LA ENSEÑANZA Y EL APR...
CURSO DE TECNOLOGÍAS DE INFORMACIÓN Y COMUNICACIÓN PARA LA ENSEÑANZA Y EL APR...CURSO DE TECNOLOGÍAS DE INFORMACIÓN Y COMUNICACIÓN PARA LA ENSEÑANZA Y EL APR...
CURSO DE TECNOLOGÍAS DE INFORMACIÓN Y COMUNICACIÓN PARA LA ENSEÑANZA Y EL APR...
 
Writing for InJournalism
Writing for InJournalismWriting for InJournalism
Writing for InJournalism
 
DSA Membership Meeting Feb 24 09
DSA Membership Meeting Feb 24 09DSA Membership Meeting Feb 24 09
DSA Membership Meeting Feb 24 09
 
Meus Prêmios Nick 2014
Meus Prêmios Nick 2014Meus Prêmios Nick 2014
Meus Prêmios Nick 2014
 
Restaurant design trends - 2015 Fast Casual Executive Summit
Restaurant design trends - 2015 Fast Casual Executive SummitRestaurant design trends - 2015 Fast Casual Executive Summit
Restaurant design trends - 2015 Fast Casual Executive Summit
 

Dernier

Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemAsko Soukka
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Commit University
 
AI You Can Trust - Ensuring Success with Data Integrity Webinar
AI You Can Trust - Ensuring Success with Data Integrity WebinarAI You Can Trust - Ensuring Success with Data Integrity Webinar
AI You Can Trust - Ensuring Success with Data Integrity WebinarPrecisely
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAshyamraj55
 
Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.YounusS2
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IES VE
 
UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6DianaGray10
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostMatt Ray
 
Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024SkyPlanner
 
20230202 - Introduction to tis-py
20230202 - Introduction to tis-py20230202 - Introduction to tis-py
20230202 - Introduction to tis-pyJamie (Taka) Wang
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Will Schroeder
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1DianaGray10
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxMatsuo Lab
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsSeth Reyes
 
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsIgniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsSafe Software
 
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1DianaGray10
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...DianaGray10
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdfPedro Manuel
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URLRuncy Oommen
 

Dernier (20)

Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystem
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)
 
AI You Can Trust - Ensuring Success with Data Integrity Webinar
AI You Can Trust - Ensuring Success with Data Integrity WebinarAI You Can Trust - Ensuring Success with Data Integrity Webinar
AI You Can Trust - Ensuring Success with Data Integrity Webinar
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
 
Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
 
UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
 
Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024
 
20230202 - Introduction to tis-py
20230202 - Introduction to tis-py20230202 - Introduction to tis-py
20230202 - Introduction to tis-py
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptx
 
Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and Hazards
 
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsIgniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
 
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdf
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URL
 

Drain, David Presentation 1 27 09