Business Correspondence (Communication Skills)

1. ELEMENTS OF
BUSINESS
CORRESPONDENCE
By ABHIJEET DAWLE

2. LETTER HEAD

Example
Taj Patil Hotel
Shri Nagar,Parel (E)
Mumbai-400011
Phone: 022-1122121
www.tajgroupofhotels.com

3. DATELINE
WRONG
METHOD
CORRECT
METHOD
2nd August,2011
2 August 2011.
2 Aug. 11
August 2, 2011.
02/08/11

4. INSIDE ADDRESS

Example
The Manager,
Purchase and Sales Dept.,
Feather Mills,
Mumbai-400011

5. SUBJECT
Subject is optional for business letter
 Subject is compulsory for Job
application letter
 Subject should be concise
 Example
Subject: Low Quality fabric.


6. REFERENCE
Example
Reference: Our order no.151/225
for curtain fabric dated 20
March,2010.


7. SALUTATION

SALUTATION
COMPLEMENTARY CLOSE
Sir, Dear Sir,
faithfully,
 Dear Mr. Ram,
Dear Mrs. Smith,
sincerely,
Dear Customer,

Yours
Yours

8. BODY OF THE LETTER

Introduction

Discussion

Conclusion

9. COMPLEMENTARY CLOSE

Example
Yours faithfully
Sign
Mayur Patil
Sales Manager

10. Sample format of Business
Letter